Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Chrissy was attentive and friendly, she looked very well dressed, ......”

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Dec 06,2017
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Christina
By: 'S'
Dec 06,2017
0 people found
this helpful
Chrissy was attentive and friendly, she looked very well dressed, although she hasn't been there long she knows her stuff. She has a great personality and is an honourable member of the Staines team. I will be telling my friends about her!! Amazing!!...
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Comment on agent fees
Good
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“I moved into my apartment less than four months ago ......”

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Dec 05,2017
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By: 'Kate'
Dec 05,2017
3 people found
this helpful
I moved into my apartment less than four months ago and have had constant problems that need repair. For everything, I have to report it on the Williams Lynch web portal and it takes several days before I even receive an acknowledgement of the issue ...
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“The agent was really helpful and polite. He explained the ......”

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Dec 04,2017
Minithumbup
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By: 'Igor'
Dec 04,2017
1 people found
this helpful
The agent was really helpful and polite. He explained the whole procedure of renting the property. As I work from 9-5 signing the documents electronically were very easy and convenient for me....
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Comment on agent fees
Good
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“I lived in a 3/4 bed house in SW11 Earlsfield a ......”

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Dec 04,2017
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By: 'Miss'
Dec 04,2017
0 people found
this helpful
I lived in a 3/4 bed house in SW11 Earlsfield a stones throw from Wimbledon. I was new to the renting game from the tenant side. I saw a place on zoopla & contacted the agent. The agent seemed pleasant & helpful (especially as I'd have to pay ...
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Comment on agent fees
Didn’t notice as my bill was £10k upfront.
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“My main problem is with the Townends head office Lettings ......”

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Dec 04,2017
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Steven
By: 'Doug'
Dec 04,2017
1 people found
this helpful
My main problem is with the Townends head office Lettings and Management team. Six months ago I moved into a house with three other tenants. After a week we realised the shower in the shared bathroom was terrible and barely usable. Shortly after, our toilet ...
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“Sam was very friendly and helpful with his service, clear ......”

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Dec 01,2017
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By: 'alex'
Dec 01,2017
0 people found
this helpful
Sam was very friendly and helpful with his service, clear about all the details needed to make a successful offer! He was also very quick to respond to any email i sent him, even outside of office times....
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Comment on agent fees
Reasonable
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“Cathrine is a great asset to Williams Lynch. She is ......”

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Nov 30,2017
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Catherine
By: 'Tenant'
Nov 30,2017
1 people found
this helpful
Cathrine is a great asset to Williams Lynch. She is super responsive,dedicated and very client oriented and sees what needs to be done immediately. She manages expectations and is very clear and friendly in her communication....
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“Extremely happy with the service provided by Matthew, very efficient ......”

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Nov 17,2017
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By: 'Leanne'
Nov 17,2017
1 people found
this helpful
Extremely happy with the service provided by Matthew, very efficient and a stress free process from start to finish, we are looking forward to moving into our new home....
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“We was looking for a new flat to rentMoazam was ......”

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Nov 17,2017
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By: 'Simo'
Nov 17,2017
0 people found
this helpful
We was looking for a new flat to rent Moazam was very helpful kind and professional and he was so kind to show us straightaway the flat for the second time...
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“We bought and sold through Townends When we bought Arthur ......”

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Nov 15,2017
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By: 'Topgeear'
Nov 15,2017
0 people found
this helpful
We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all the way though the process, it was a pleasure dealing with him. When we sold Gina was extremely professional and proposed an excellent marketing plan, ...
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Comment on agent fees
We felt that the fees were very reasonable.
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“After doing a bit of research and getting a number ......”

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Nov 14,2017
Minithumbup
By: 'Agents'
Nov 14,2017
0 people found
this helpful
After doing a bit of research and getting a number of Estates agents to value our property and chat with us we decided to go with Iain at Beresford as we felt he was genuine, honest and a good communicator, and we were not disappointed! ...
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Comment on agent fees
The fees seem to be the going rate and negotiation is possible.
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“I'll be honest... I'm not the biggest fan of real ......”

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Nov 14,2017
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Iain
By: 'Sarah'
Nov 14,2017
0 people found
this helpful
I'll be honest... I'm not the biggest fan of real estate agent in general. However, these guys are a different breed of estate agents. A cut above the rest - they are honest, reliable and generally lovely people to deal with. I really wish that ...
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Comment on agent fees
Competitive
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“Thanks to professional know-how and a considerateapproach we completed a ......”

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Nov 14,2017
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Pete
By: 'Brenda'
Nov 14,2017
0 people found
this helpful
Thanks to professional know-how and a considerate approach we completed a speedy sale. Pete dealt with the sale by remote control for me as I live abroad. Things went smoothly in an atmosphere of trust and confidence.Speed, efficiency trust are the three words to ...
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Comment on agent fees
good
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“I have recently corresponded with Catherine Close at Williams Lynch, ......”

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Nov 13,2017
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Catherine
By: 'A'
Nov 13,2017
2 people found
this helpful
I have recently corresponded with Catherine Close at Williams Lynch, about my tenancy. I am providing this review for Catherine only. Catherine is friendly and efficient, and has provided a good customer service. She is clearly an asset to Williams Lynch....
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“We were pleased with the service we received throughout the ......”

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Nov 12,2017
Minithumbup
By: 'K'
Nov 12,2017
0 people found
this helpful
We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear information....
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“I am happy with the customer services and from Edward;......”

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Nov 10,2017
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By: 'Andriana'
Nov 10,2017
0 people found
this helpful
I am happy with the customer services and from Edward;s job, it was helpful and clear; thank you very much indeed....
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“Two great agents. Nice and friendly. They have been helpful ......”

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Nov 09,2017
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Dannielle
By: 'Muhammad'
Nov 09,2017
0 people found
this helpful
Two great agents. Nice and friendly. They have been helpful from day one, when I first visited the office. They easily find for me what I needed. Highly recommended...
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““ I am a tenant c/o Williams Lynch. I absolutely ......”

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Nov 07,2017
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Catherine
By: 'Claire'
Nov 07,2017
2 people found
this helpful
“ I am a tenant c/o Williams Lynch. I absolutely love my home in the bustling heart of SE1 and feel like a modern day Bridget Jones. Catherine at Williams Lynch keeps us safe, loved and happy. Anytime we need anything in our beautiful converted ...
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“We wanted to leave some feedback but unfortunately the link ......”

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Nov 07,2017
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By: 'Onourway'
Nov 07,2017
0 people found
this helpful
We wanted to leave some feedback but unfortunately the link on your letter doesn't work and when typed into a browser it just opens a generic Regents webpage. We just wanted to say we were very pleased with the service we received from Regents. After ...
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Comment on agent fees
Competitive
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“I am really pleased that I met Mozam, when I ......”

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Nov 07,2017
Minithumbup
By: 'Justyna'
Nov 07,2017
1 people found
this helpful
I am really pleased that I met Mozam, when I was looking for new flat. He was really helpful, professional and kind. He answered for all my questions. Highly recommended!...
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“Both really friendly, helpful agents. Really fast to reply to ......”

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Nov 06,2017
Minithumbup
By: 'Hparish'
Nov 06,2017
0 people found
this helpful
Both really friendly, helpful agents. Really fast to reply to everything and made everything super easy. Couldn't have asked for better....
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Comment on agent fees
Good
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“Our first point of contact with townends was Richard. A ......”

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Nov 06,2017
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By: 'Rick,'
Nov 06,2017
0 people found
this helpful
Our first point of contact with townends was Richard. A nice polite young man who showed us around the first place we viewed. He then helped us out in an offer and all the steps towards renting the place. However due to some issues we ...
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Comment on agent fees
Very reasonable compared to others.
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“Hands down the greatest real estate agents I've ever dealt ......”

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Nov 03,2017
Minithumbup
By: 'Harry'
Nov 03,2017
1 people found
this helpful
Hands down the greatest real estate agents I've ever dealt with in the entire London area, nay, the entire Northern Hemisphere. They are kind, easy to do business with and perfect in every way. There's no way we'd be as happy in our new place ...
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Comment on agent fees
Good
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“Dannielle and Matthew were helpful and knowledgeable whilst we were ......”

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Nov 03,2017
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Dannielle
By: 'Hunter'
Nov 03,2017
0 people found
this helpful
Dannielle and Matthew were helpful and knowledgeable whilst we were looking throughout the property. They were quick and efficient and ensured that we got the property that we wanted....
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Comment on agent fees
N/A
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“One of the worst agency in London. Their employees are ......”

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Nov 03,2017
Minithumbdown
By: 'Zaky'
Nov 03,2017
2 people found
this helpful
One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims. They ...
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Comment on agent fees
You pay normal agent fees, the only problem is that you get back no service.
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“Estate agent miss-sold a flat costing us a several thousands ......”

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Nov 02,2017
Minithumbdown
By: 'Brett'
Nov 02,2017
0 people found
this helpful
Estate agent miss-sold a flat costing us a several thousands of pounds in fees and 5 months valuable time on a property that was never able to complete as a result. He was uncooperative in seeking info in a timely fashion. When you're selling a house, ...
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By: Joe Laurence
Nov 02, 2017
View all comments (1)
Dear Brett, thank you for your feedback. I have checked all our sales records and cannot find a buyer on our system with your name. If you are a genuine purchaser and have some more details you can send me so I can look into your complaint further, then please do not hesitate to contact me on [email protected]. Kind Regards, Joe Laurence Area Manager ...

“We were very impressed by Beresford Residential and in particular ......”

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Nov 02,2017
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Iain
By: 'Ben'
Nov 02,2017
1 people found
this helpful
We were very impressed by Beresford Residential and in particular Iain's efficiency, organisation and commitment to our sale. He was a trusted and reliable hand all the way through the process, driving forward with all the key tasks. Iain's communication throughout was clear, straight forward ...
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“From the moment we started working with Beresford residential it ......”

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Nov 01,2017
Minithumbup
By: 'Georgina'
Nov 01,2017
1 people found
this helpful
From the moment we started working with Beresford residential it has been such a smooth and easy process. Both Moazam and Jerome have been wonderful with communication and have made the process of finding our perfect flat very enjoyable. After horrible experiences with other agents ...
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Comment on agent fees
In line with other agents
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“We instructed Townends Ealing to find a tenant for a ......”

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Oct 31,2017
Minithumbup
By: 'Louise'
Oct 31,2017
0 people found
this helpful
We instructed Townends Ealing to find a tenant for a flat after other agents had not been able to do this. Townends found a suitable professional couple within a matter of days and the letting proceeded smoothly and quickly. The Lettings team headed by Robert ...
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Comment on agent fees
Their fees were the standard fees that we expected to pay.
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“I'd like to thank the Team at the West Norwood ......”

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Oct 29,2017
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Iain
By: 'Nataliya'
Oct 29,2017
0 people found
this helpful
I'd like to thank the Team at the West Norwood branch for their very efficient help with my purchase. They've also went an extra mile in helping me with my other property needs. A very special thanks to Sam, who has been a great pleasure ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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