Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“As a landlord it is important to me that my ......”

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Jan 23,2018
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Catherine
By: 'Alice'
Jan 23,2018
1 people found
this helpful
As a landlord it is important to me that my tenants are satisfied and that my property is looked after. It is therefore essential to have a professional and friendly agent. Catherine is always responsive and looks after my tenants as well as my property ...
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Comment on agent fees
Fair considering the professional level of the service offered.
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By: Michael Cua
Jan 23, 2018
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Dear Alice, thank you for leaving a review and mentioning our property manager Catherine. She is a great asset to our little team! Next time you are in town, please do pop by and say hello. ...

“Just not a great service at all from Beresford. Their ......”

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Jan 23,2018
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By: 'Aaliyah'
Jan 23,2018
1 people found
this helpful
Just not a great service at all from Beresford. Their agents take weeks to get back to you, if there is no quick £££ to be made from fees. They will show up late for viewings. Then they will graciously show you around barely habitable properties ...
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Comment on agent fees
Poor.
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“Thanks for all your help Chris! Process was super easy ......”

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Jan 22,2018
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By: 'Ben'
Jan 22,2018
0 people found
this helpful
Thanks for all your help Chris! Process was super easy and painless for myself and my new housemate. Many thanks...
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“I have been a tenant with Williams Lynch since August 2017 ......”

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Jan 19,2018
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Catherine
By: 'Niina'
Jan 19,2018
2 people found
this helpful
I have been a tenant with Williams Lynch since August 2017 and the service has been very good! Any issues that we've had we've reported to Catherine and she has responded with immediate/close to immediate effect. Working in property myself, I've come across a lot ...
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Comment on agent fees
Good
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“Catherine is new but very reliable.I wish all agent ......”

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Jan 18,2018
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Catherine
By: 'KK'
Jan 18,2018
1 people found
this helpful
Catherine is new but very reliable. I wish all agent was like she. I am overall very happy with William Lynch would definitely recommend them to my friends too....
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“We highly recommend Marlon - throughout the search process, he ......”

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Jan 17,2018
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Marlon
By: 'Georgia'
Jan 17,2018
5 people found
this helpful
We highly recommend Marlon - throughout the search process, he was very friendly and klowledgable. In addition to providing information on location/amenities and the flats themselves he was always available to answer our questions and made the whole process smooth and enjoyable....
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“I recently sold my property through Townends, Guildford.I've not ......”

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Jan 17,2018
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By: 'Mr'
Jan 17,2018
0 people found
this helpful
I recently sold my property through Townends, Guildford. I've not had the best of experiences with estate agents, but felt compelled to write a review and thank you, for the service i received from them, especially from Lee Glome, who is an asset to them. ...
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“George Davey was simply superb, selling my house back in 2016 ......”

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Jan 17,2018
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By: 'Alan'
Jan 17,2018
0 people found
this helpful
George Davey was simply superb, selling my house back in 2016 for an astonishing price. But more importantly he remains someone I can call on for support with my other properties. I will never consider any other agent for my property transactions, he really is the ...
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Comment on agent fees
Worth every penny
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“This company use underhand tactics to ensure that you do ......”

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Jan 12,2018
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By: 'Incompetent'
Jan 12,2018
1 people found
this helpful
This company use underhand tactics to ensure that you do business with them. When it comes to any disputes regarding ongoing fees they totally deny any agreement and harass you for payment. They do not record telephone calls or keep logs of branch visits so ...
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By: Furius Customer
May 17, 2018
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I totally agree you about the underhand tactics as twice they have gazumped us. in my latest case everything was ready, all the information and forms were with the lawyers and mortgage people and i have heard from our agent that Townends were keep pesting the vendor that was selling his house to go with their guy as he was off chain etc even though the vendor has already agree and accepted our offer. Townsend even put on the website that the house was Sold STC with no offer has been accepted fro ...

“I put my property on the market through Beresford Residential ......”

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Jan 12,2018
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By: 'Mr'
Jan 12,2018
0 people found
this helpful
I put my property on the market through Beresford Residential and they got me multiple offers within 2 weeks of marketing. Offers that i was really pleased with. Jerome and Tufael were very proactive from the start as well as the sales progression stage. They were ...
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Comment on agent fees
Great value for money given the price achieved and quick turnaround in the sale
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“Mo and Yakub were fantastic in marketing my property, they ......”

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Jan 12,2018
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Yakub
By: 'Shez'
Jan 12,2018
1 people found
this helpful
Mo and Yakub were fantastic in marketing my property, they kept me informed every step of the the way. I would highly recommend both of them and Townends....
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“Beresford is "managing" the property we live in since more ......”

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Jan 11,2018
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Lucy
By: 'RoJo'
Jan 11,2018
1 people found
this helpful
Beresford is "managing" the property we live in since more than two years. And every single interaction (of course AFTER they took the initial payment and fees) has been unprofessional, delayed, disappointing and unreliable. Our landlord is as disappointed as we are and in the ...
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Comment on agent fees
Too high compared to the bad performance!
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By: Joe Laurence
Jan 12, 2018
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Dear Rojo, While you have not left a full name I believe I am aware of which property you are living in. Firstly please let me assure you that the contractor that was provided the keys to your property is not random and has worked for Beresford Residential for a number of years. We arranged access with you for the Gas Safe engineer to conduct the annual gas safety certificate, however unfortunately the engineer was unable to attend on the date arranged and without informing us attended ...

“I'm searching for property in the written area and been ......”

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Jan 08,2018
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By: 'Brian'
Jan 08,2018
0 people found
this helpful
I'm searching for property in the written area and been in touch with a number of astate agents in the area but none have been more helpful or professional AAron potter although I haven't found what I'm looking for yet I will be staying with ...
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Comment on agent fees
Great
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“I recently signed up with Regents which I bitterly regret. ......”

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Jan 05,2018
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Ben
By: 'A'
Jan 05,2018
3 people found
this helpful
I recently signed up with Regents which I bitterly regret. I had to chase them to do their job efficiently and market the property. They have made false promises and ignored me when they can't be bothered to answer a simple question. When they eventually ...
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Comment on agent fees
Bad
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“My boyfriend and I would definitely recommend Beresford. Tufael was ......”

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Jan 04,2018
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By: 'Gemma'
Jan 04,2018
0 people found
this helpful
My boyfriend and I would definitely recommend Beresford. Tufael was very professional and knowledgeable when showing us around our property in Streatham and Jerome responded to enquiries straight away and was always very helpful over the phone. From finding the property to confirmation of moving ...
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“I had previously rented a property with Townends with great ......”

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Jan 02,2018
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By: 'Henry'
Jan 02,2018
0 people found
this helpful
I had previously rented a property with Townends with great service.Louis Byrne explained every detail and show us around the property, It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, There is ...
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Comment on agent fees
Agent's Fees was good
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“I have found Catherine to be really helpful and responsive ......”

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Jan 02,2018
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Catherine
By: 'Anna'
Jan 02,2018
1 people found
this helpful
I have found Catherine to be really helpful and responsive when I have had any issues with my flat. This is much appreciated!...
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“Excellent personal service; arrived promptly for appointment. Sukina kept me ......”

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Dec 21,2017
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Sukina
By: 'Sandra'
Dec 21,2017
0 people found
this helpful
Excellent personal service; arrived promptly for appointment. Sukina kept me updated and made the process of selling our home manageable....
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Comment on agent fees
competitively good
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“Brilliant information and understanding towards what I need to rent. ......”

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Dec 18,2017
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By: 'Kent'
Dec 18,2017
0 people found
this helpful
Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which really helped towards matching my needs as a working professional. thanks for the help!...
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Comment on agent fees
Reasonable.
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“This two guy's provided an incredible service for me .they ......”

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Dec 16,2017
Minithumbup
By: 'Fernandes'
Dec 16,2017
0 people found
this helpful
This two guy's provided an incredible service for me .they were very friendly and accomadating. I am obligated to them for helping me to find a satuiable house which is convenient....
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Comment on agent fees
Good
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“I was looking for an estate agent to sell my ......”

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Dec 14,2017
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Pete
By: 'Dave'
Dec 14,2017
0 people found
this helpful
I was looking for an estate agent to sell my property and had 3 in mind. After meeting with Pete Ranki, (who was the 1st and ended up being the only agent) i went ahead with Beresford residential and am so glad i did. Mr Ranki ...
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Comment on agent fees
Reasonable
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“Magda has played an important role in maintaining our property ......”

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Dec 14,2017
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Magda
By: 'Beth'
Dec 14,2017
0 people found
this helpful
Magda has played an important role in maintaining our property throughout the last 15 months, acting as interim between ourselves and the landlord to resolve issues as quickly as possible. This has involved a lot of maintenance problems primarily and a number of logistical issues, frequent ...
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“Many thanks indeed, Magda, for sorting out a recent problem ......”

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Dec 14,2017
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Magda
By: 'Alex'
Dec 14,2017
0 people found
this helpful
Many thanks indeed, Magda, for sorting out a recent problem in our rented flat. As tenants, in the past we've had issues with the length of time it has taken for problems to be rectified so we've very grateful to you for such speedy work....
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“We rented from Hamilton Chess for nearly 2 and a half ......”

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Dec 14,2017
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Serena
By: 'Ed'
Dec 14,2017
2 people found
this helpful
We rented from Hamilton Chess for nearly 2 and a half years and they were fantastic from start to finish. Nothing was ever too much trouble, we always had prompt action whenever there were any minor issues in the property and they kept us informed through ...
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Comment on agent fees
As expected for what they provide. Reasonably priced.
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“Tufael provided a excellent and professional service. Always and immediate ......”

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Dec 13,2017
Minithumbup
By: 'Damien'
Dec 13,2017
0 people found
this helpful
Tufael provided a excellent and professional service. Always and immediate response to any queries had. Made the whole viewing and application process very simple and at an ease....
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“My husband and I strongly recommend Beresford. Tufael and Jerome ......”

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Dec 11,2017
Minithumbup
By: 'Talita'
Dec 11,2017
0 people found
this helpful
My husband and I strongly recommend Beresford. Tufael and Jerome always very responsive with us, very helpful and professional . Thank you very much we are very happy with our property :)...
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“Although we had very little chance to get the house ......”

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Dec 09,2017
Minithumbup
By: 'Szidonia'
Dec 09,2017
0 people found
this helpful
Although we had very little chance to get the house as sharers (we already have been rejected by the landlord as he wanted the property to be let to a family),Rafael has gone the extra mile and managed to nagotiate an offer that none ...
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Comment on agent fees
Higher than the average but probably worth it.
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“Even though she informed us as new to the company. ......”

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Dec 07,2017
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Christina
By: 'Alana'
Dec 07,2017
0 people found
this helpful
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy ...
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Comment on agent fees
Reasonable
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“Really helpful and more genuine that other agents I have ......”

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Dec 06,2017
Minithumbup
By: 'Charlotte'
Dec 06,2017
0 people found
this helpful
Really helpful and more genuine that other agents I have encountered. Chris was responsive and helped us get a good deal....
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Comment on agent fees
Rather expensive.
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“2016/2017 was not my best year for tenants nor the management ......”

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Dec 06,2017
Minithumbdown
By: 'Beresfords...BeresBADS!'
Dec 06,2017
1 people found
this helpful
2016/2017 was not my best year for tenants nor the management of my property. Working abroad in Amsterdam, I was looking really for a company that could take the worry of letting my home off my shoulders. I knew I'd have to pay for it but ...
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Comment on agent fees
Their fees are a bit more than the usual suspects (Foxtons etc). They shouldn't be charging for tenants staying on (although you know they make more money from new tennancy agreements).
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By: Joseph Laurence
Dec 07, 2017
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Dear Landlord, Thank you for your feedback. I will respond to your points individually as I feel it's important that readers of our AllAgents page are given a fair representation of the circumstances at your property. 1. The Check Out report carried out at your property for the last tenancy was largely accurate, however the DPS (not TDS) did not feel that the damages caused by the tenants warranted the deductions that were being proposed and so did not award you the funds. 2. Your Proper ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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