Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Townends are very good. They are well communicative, customer facing ......”

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Oct 14,2010
Minithumbup
By: 'debs'
Oct 14,2010
0 people found
this helpful
Townends are very good. They are well communicative, customer facing and understand customer's requirement....
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By: curious
Nov 02, 2011
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Debs, do tell us what you most enjoyed about Townends' brilliant ability to face customers. Otherwise some cynical people on here might think that you are just repeating some sort of management mantra dictated to you by your Townends bosses. ...

“We found our current property through this branch, and they ......”

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Sep 24,2010
Minithumbup
By: 'Rob'
Sep 24,2010
0 people found
this helpful
We found our current property through this branch, and they have been unfailingly courteous and professional. We have had a great experience and I fully intend to use them again should I need property in West London....
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By: Franky
Mar 25, 2012
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wait until you have a problem. You will eat your words. ...

“They just make pathatic excuses when dealing with complaints....”

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Sep 08,2010
Minithumbdown
By: 'lelham97'
Sep 08,2010
1 people found
this helpful
They just make pathatic excuses when dealing with complaints....
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“We had been ringing Townends up on an almost weekly ......”

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Jul 12,2010
Minithumbdown
By: 'rippedoff'
Jul 12,2010
1 people found
this helpful
We had been ringing Townends up on an almost weekly basis trying to get them to make repairs to the house and nothing was done about it. They came round and did an inspection half way through the tenancy and the damage was pointed out ...
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“In 8 weeks on the market, they have been able to ......”

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Jul 09,2010
Minithumbdown
By: 'KD'
Jul 09,2010
4 people found
this helpful
In 8 weeks on the market, they have been able to get me a grand total of 3 viewings. With every phone call that I made to them, either they were not able to answer, or the staff member I spoke to had already left. Often I ...
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“[[EDIT ORIGINAL START]]This outft are a shower of s**......”

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Jul 07,2010
Minithumbdown
By: 'Hev'
Jul 07,2010
1 people found
this helpful
[[EDIT ORIGINAL START]] This outft are a shower of s**t ! We rented a property from them just under 18 months ago, (after having sold my own flat throught them, amazingly very helpful then) and although the Branch are not half as bad as the Head ...
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“I used Stirling Ackroyd to let out my property and ......”

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Jun 10,2010
Minithumbup
By: 'alex'
Jun 10,2010
1 people found
this helpful
I used Stirling Ackroyd to let out my property and they have consistently achieved more money and offered a better service than any of the other agents within the local area. ...
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By: Zorro
May 09, 2012
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Peter Piper I bet you are an ex employee.... ...

“Showed me a property with no floor and the assurance ......”

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May 25,2010
Minithumbdown
By: 'Eve'
May 25,2010
1 people found
this helpful
Showed me a property with no floor and the assurance that would be going down any day in plenty of time for my moving date, a month away. Phoned them a week before to check everything was OK and still going ahead and was assured ...
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“Expensive, rude, unprofessional, poorly treated staff and an extremely arrogant. ......”

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Dec 22,2009
Minithumbdown
By: 'exposingthetruthaboutchertsey'
Dec 22,2009
2 people found
this helpful
Expensive, rude, unprofessional, poorly treated staff and an extremely arrogant. Townends Group needs a lot of work before it can be considered 'Reputable'. Failing to return calls to disgruntled clients and charging outrageous fees wherever possible is not the hallmark of a reputable firm. I'm ...
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By: poorme
Oct 26, 2011
View all comments (3)
Me three. I recommend making a complaint through the Property Ombudsman: www.tpos.co.uk. It's time consuming and difficult, but people need to stand up to letting agents more than ever at the moment, with so many people renting and forced to be at the mercy of these bastards. Good luck to both of you above. ...

“If you rent through them, a few commendations:(1) Ask for ......”

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Nov 22,2009
Minithumbdown
By: 'anonymous'
Nov 22,2009
1 people found
this helpful
If you rent through them, a few commendations: (1) Ask for the name and address, if not provided, of the landlord while you are still renting the property. They are legally required to provide this information. (2) Try to avoid signing an initial inventory and look carefully ...
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By: Trigger
Jan 28, 2010
View all comments (3)
: Honest Estate Agent : 1: Landlords address is not present on AST if Townends Manage on Landlords behalf the company address is 2 : Inventory Clerks make mistakes and Tenants have rights to contest these inventories 3 : AST just states it is held in Scheme - Tenant has right to know which scheme and should be given certificate of registration within 14 days of handing over deposit 4 : Not always included on ASt as prices are subject to change however these have to be clearly explained befor ...

“Unhelpful, rude, overpriced.. and I was lied to about work ......”

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Oct 01,2009
Minithumbdown
By: 'chris'
Oct 01,2009
0 people found
this helpful
Unhelpful, rude, overpriced.. and I was lied to about work that would be done. Treated me the same appaling way agencies treat student tennants. Much happier now I can go straight to my landlord for any issues....
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By: skeptical
Oct 26, 2011
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Please provide details of the survey in which 90% of clients rate Townends as either excellent or good. ...

“I am currently in the process of renting a property ......”

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Sep 30,2009
Minithumbdown
By: 'Cam'
Sep 30,2009
4 people found
this helpful
I am currently in the process of renting a property through Stirling and Ackroyd, which has been the slowest most frustrating process i have ever endured. The staff are completely incompetent and do not communicate amongst themselves, meaning that I continuously receive different answers and ...
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“I have dealt with Townends for three years in a ......”

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Dec 01,2008
Minithumbup
By: 'naughtybells'
Dec 01,2008
0 people found
this helpful
I have dealt with Townends for three years in a row now renting as a tenant. They are always very helpful and everything has always gone through very smoothly. I would definitely recommend using them. ...
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“Had to deal with Townends Croydon.What a bunch of ********!!......”

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Oct 03,2008
Minithumbdown
By: 'Al_CR0'
Oct 03,2008
1 people found
this helpful
Had to deal with Townends Croydon. What a bunch of ********!! Very unprofessional and rude. They charge for almost anything you could imagine and when you need them they simply do not care. Never again...
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“Among other things too tedious to mention, the negotiator made ......”

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May 10,2008
Minithumbdown
By: 'Gettinglikemymother'
May 10,2008
1 people found
this helpful
Among other things too tedious to mention, the negotiator made a habit of trying to bully me over the phone, including trying to bully and frighten me into accepting a totally unjustified reduction just before exchange. This was Townends Putney - other branches may be ...
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“What an appalling bunch. Townends showed me a flat in ......”

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Oct 26,2007
Minithumbdown
By: 'Pafford'
Oct 26,2007
1 people found
this helpful
What an appalling bunch. Townends showed me a flat in the middle of being renovated, but when I got there it was in a terible mess - dirty and with work half completed. They want bundles of money for ever simple action they carry out. ...
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“...”

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Aug 20,2007
Minithumbdown
By: 'Ewbie'
Aug 20,2007
1 people found
this helpful
...
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“They helped me to fid a nice flat but after ......”

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Apr 09,2006
Minithumbdown
By: 'dokwp'
Apr 09,2006
0 people found
this helpful
They helped me to fid a nice flat but after I decided to live there, their helpfulness disappeared. They checked all my references twice - sure there is no need to do that! I told them I was getting married and my wife would move ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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