Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Adam and Lucy were very professional and pleasant to deal ......”

Share on :
Mar 13,2012
Minithumbup
Staff profile picture
Lucy
By: 'Desiree'
Mar 13,2012
8 people found
this helpful
Adam and Lucy were very professional and pleasant to deal with whilst finding a place to live. Our queries were always answered fully and in a timely manner. I have no negative feedback to give on the service we received and would use them again ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They were just excelent at every step...”

Share on :
Mar 13,2012
Minithumbup
Staff profile picture
Craig
Staff profile picture
Lucy
By: 'Felix'
Mar 13,2012
3 people found
this helpful
They were just excelent at every step...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am looking for a 2 bed property to buy on ......”

Share on :
Mar 12,2012
Minithumbup
By: 'Jessica'
Mar 12,2012
8 people found
this helpful
I am looking for a 2 bed property to buy on behalf of my partner, who is in the Army and currently based in Germany. Adam has been a great help and very understanding of the situation. He conducted my viewing of a property on 16b ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although I didn't end up letting with Beresford Residential, Adam ......”

Share on :
Mar 10,2012
Minithumbup
By: 'mw'
Mar 10,2012
8 people found
this helpful
Although I didn't end up letting with Beresford Residential, Adam was very friendly and helpful in suggesting the property and showing me around, as well as answering my questions....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have had my flat leased out through Townends for 7 ......”

Share on :
Mar 07,2012
Minithumbdown
By: 'joodonnell'
Mar 07,2012
3 people found
this helpful
I have had my flat leased out through Townends for 7 years. On the plus side the flat has always been occupied, on the negative side they are terrible at communicating. I have had an issue with my recent tenants and have found it nearly impossible ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am ashamed to confess my son used to work ......”

Share on :
Feb 11,2012
Minithumbdown
By: 'Lynne'
Feb 11,2012
11 people found
this helpful
I am ashamed to confess my son used to work for this agency. Despite this, I received rotten service too. To be fair, the initial team setting up the let were good and the tenant they found was a dream. An initial plumbing repair was ...
read full review
What agent could do to change your mind?
There should be more transparency over the level of mark-up they impose on services.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Desperate. So many issues with the Altitude 25 tower block. They ......”

Share on :
Feb 08,2012
Minithumbdown
By: 'NeverAgain'
Feb 08,2012
2 people found
this helpful
Desperate. So many issues with the Altitude 25 tower block. They have resolved noting. Be warned they have a preferred Electric provider of Southern who they will spend weeks failing to move the account. list of small issues never addressed. Showing your apartment when they thought ...
read full review
What agent could do to change your mind?
Communicate, follow through, actually do their job!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very Efficient friendly service No hidden costs All web/email ......”

Share on :
Feb 08,2012
Minithumbup
Staff profile picture
Craig
By: 'John'
Feb 08,2012
7 people found
this helpful
Very Efficient friendly service No hidden costs All web/email based so no time wasted with letters Only estate agent who do exactly what they say they will Got us a good price for out property honest and open throughout they're the best!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am paying for a fully managed service. My first ......”

Share on :
Feb 08,2012
Minithumbdown
By: 'PollyA'
Feb 08,2012
7 people found
this helpful
I am paying for a fully managed service. My first tenants were wonderful and in two years had only one tiny issue which we sorted immediately. In the past year however my new tenants have had a steady stream of problems which have cost me ...
read full review
What agent could do to change your mind?
Done what they state in their Ts and Cs
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Appaling - I mistakenly paid for Townends to manage my ......”

Share on :
Feb 04,2012
Minithumbdown
By: 'Matt'
Feb 04,2012
10 people found
this helpful
Appaling - I mistakenly paid for Townends to manage my property thinking it would make life easier how wrong. A heater failed - townends engineer recommened they were removed and replaced as they were "Obsolete" - had my plumber go round and fix as parts ...
read full review
What agent could do to change your mind?
Listen to YOUR CUSTOMERS. Actually respond to email and calls in a timely fashion - when we pay for management on a 24*7 basis you expect to get some service not arguments.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Another true story ...!The heating has never worked in the 5 ......”

Share on :
Feb 04,2012
Minithumbdown
By: 'Croydon_Townends'
Feb 04,2012
8 people found
this helpful
Another true story ...! The heating has never worked in the 5 months I've lived in this flat (even though they are contractually obliged to provide it). As a cold snap has arrived throughout the UK I have had to resort to withholding rent. According to 'Croydon ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very quick turnaround in finding a tenant. Rates seem high ......”

Share on :
Feb 03,2012
Minithumbup
Staff profile picture
Craig
By: 'Matthew'
Feb 03,2012
7 people found
this helpful
Very quick turnaround in finding a tenant. Rates seem high but worth paying the extra for level of service....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“All staff were pleasant to deal with, Craig came across ......”

Share on :
Feb 02,2012
Minithumbup
Staff profile picture
Craig
By: 'Kal'
Feb 02,2012
6 people found
this helpful
All staff were pleasant to deal with, Craig came across particularly knowledgable about the area and market. Process was smooth from start to finish. Far more reliable than their competitors in the area and I would certainly recommend their services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A...”

Share on :
Feb 02,2012
Minithumbup
Staff profile picture
Craig
Staff profile picture
Lucy
By: 'Di'
Feb 02,2012
5 people found
this helpful
A...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My impression of this agent (from the other reviews) is ......”

Share on :
Jan 31,2012
Minithumbdown
By: 'Andy'
Jan 31,2012
7 people found
this helpful
My impression of this agent (from the other reviews) is perhaps that they are very good at dealing with the vendors and giving the impression that they are providing a highly proffessional service. As a potential buyer I found them by far the rudest and ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Beresford Residential
Feb 04, 2012
View all comments (1)
Dear Andy, I am sorry to read of your dissatisfaction following your recent email correspondence with us. Our email explained that we prefer to speak to buyers directly over the telephone prior to arranging any viewings. There are a number of important reasons for this: 1) We want to ensure that the properties we are showing potential buyers are suitable – for instance we may want to discuss the service charges, tenure details or explain the vendor’s position. 2) We may have ...

“Beresford was first class, they got someone stright away well ......”

Share on :
Jan 23,2012
Minithumbup
Staff profile picture
Craig
By: 'Adam'
Jan 23,2012
6 people found
this helpful
Beresford was first class, they got someone stright away well done...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I've found Beresford very helpful and responsive to my queries. ......”

Share on :
Jan 19,2012
Minithumbup
By: 'Chris'
Jan 19,2012
6 people found
this helpful
I've found Beresford very helpful and responsive to my queries. Because it is a small office it is easy to deal with the right people right away. It look a little longer to let my property than they first indicated and i didn't get the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service - could'nt be better. Delivered every time they ......”

Share on :
Jan 02,2012
Minithumbup
Staff profile picture
Craig
Staff profile picture
Lucy
By: 'Pam'
Jan 02,2012
5 people found
this helpful
Excellent service - could'nt be better. Delivered every time they said they would and got back every time. I was never left guessing what was happening, always got feedback and they were realistic about everything. I would recommend Beresford Residential to anyone wanting to let ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A disgrace. Like many of the other comments on here, ......”

Share on :
Nov 30,2011
Minithumbdown
By: 'Nearly_Homeless'
Nov 30,2011
6 people found
this helpful
A disgrace. Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless. We viewed a property on the 2nd of the month and signed up on the spot on the condition that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A disgrace. Like many of the other comments on here, ......”

Share on :
Nov 30,2011
Minithumbdown
By: 'Nearly'
Nov 30,2011
2 people found
this helpful
A disgrace. Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless. We viewed a property on the 2nd of the month and signed up on the spot on the condition that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Townends are in my opinion, just awful.Helpful as ever ......”

Share on :
Nov 28,2011
Minithumbdown
By: 'Hayley'
Nov 28,2011
3 people found
this helpful
Townends are in my opinion, just awful. Helpful as ever when trying to find us somewhere to rent but after that they just didnt want to know. For example, the light fitting in the bathroom which didnt work for 8 months (still broken upon vacating the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Everyone at Beresford Residential was professional and very helpful. There ......”

Share on :
Nov 09,2011
Minithumbup
Staff profile picture
Craig
Staff profile picture
Lucy
By: 'H'
Nov 09,2011
5 people found
this helpful
Everyone at Beresford Residential was professional and very helpful. There were no problems with the process and from the perspective of someone new to letting properties I needed a fair amount of support in knowing what to do. An efficient personal and not too bureaucratic ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service, very prompt at replying to emails, rented the ......”

Share on :
Nov 07,2011
Minithumbup
Staff profile picture
Craig
Staff profile picture
Lucy
By: 'Nic'
Nov 07,2011
5 people found
this helpful
Great service, very prompt at replying to emails, rented the flat quickly and wouldnt hesitate to use again...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I wanted to view the appartment but the vendor was ......”

Share on :
Nov 06,2011
Minithumbup
Staff profile picture
Craig
By: 'Richardson'
Nov 06,2011
5 people found
this helpful
I wanted to view the appartment but the vendor was away.Craig asked Adam to show me around between appointments in the communal area.This was then viewed by my son and we purchased the following am full asking price...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“following my partners decision to vacate and not use Townsend ......”

Share on :
Nov 01,2011
Minithumbdown
By: 'pete'
Nov 01,2011
3 people found
this helpful
following my partners decision to vacate and not use Townsend services delays and threats have continued for months without any return of deposit. my partner a doctor and former minister for medical research has been issued with onerous charges; the latest £150 for repairs to a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It has taken 4 months to get a new tenant added ......”

Share on :
Oct 31,2011
Minithumbdown
By: 'Unhappy'
Oct 31,2011
2 people found
this helpful
It has taken 4 months to get a new tenant added to the lease of our property. The person we were dealing with started out fine, but in the last few weeks became rude and threatening. Probably because we felt we needed to contact her daily ...
read full review
What agent could do to change your mind?
I have been, and will continue to actively encourage everyone I know in the London area not to use this Estate Agent. If it had just been one individual who was unhelpful, I might have understood, but having dealt with at least 3 with the same poor attitude, it is obviously endemic within the organisation.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Wow. These guys really took the biscuit. I generally think ......”

Share on :
Oct 31,2011
Minithumbdown
By: 'Eliza'
Oct 31,2011
5 people found
this helpful
Wow. These guys really took the biscuit. I generally think estate agents get unfairly bad press but this is so deserved. After giving them strict instructions that I was the main point of contact (my mother unfortunately is experiencing memory problems) to act for my ...
read full review
What agent could do to change your mind?
Nothing. They could have acted in the right way from the start.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Strongly advise not handing over any money to these people. ......”

Share on :
Oct 26,2011
Minithumbdown
By: 'poorme'
Oct 26,2011
3 people found
this helpful
Strongly advise not handing over any money to these people. They've made my life a misery for months....
read full review
What agent could do to change your mind?
At this point, pay some serious compensation, but no, I will never change my mind.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They completely ignored us for a month regarding a renewal ......”

Share on :
Oct 25,2011
Minithumbdown
By: 'Tanya'
Oct 25,2011
3 people found
this helpful
They completely ignored us for a month regarding a renewal and we spent hours trying to get in touch with them via email and phone. We even took time off of work to go into our local office - but they couldn't reach the Chertsey ...
read full review
What agent could do to change your mind?
They could have 1) not ignored us, 2) acknowledged their mistakes and apologised and 3) waived the fee.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This is by far the worst estate agents I have ......”

Share on :
Oct 22,2011
Minithumbdown
By: 'A'
Oct 22,2011
6 people found
this helpful
This is by far the worst estate agents I have ever dealt with in the last ten years It was a big mistake to use them, I've signed the tenancy agreement 3 weeks ago, and despite numerous phone calls/ emails I still haven't received my copy, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn