Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“In the past few years I have moved home a ......”

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Jul 21,2012
Minithumbup
By: 'CherGent'
Jul 21,2012
4 people found
this helpful
In the past few years I have moved home a fair few times and have always received sub-standard service from estate agents. And due to this, I never expected any better from any future agent I'd ever use. Stirling Ackroyd, to my amazement, threw all ...
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“The agents were very quick in getting all of the ......”

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Jul 20,2012
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By: 'Adam'
Jul 20,2012
4 people found
this helpful
The agents were very quick in getting all of the paper work signed and taking all of the necessary steps to get me into the apartment. However, they managed the property and refused to do any maintainance. I contacted them in December for several issues, ...
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By: Townends
Jul 24, 2012
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I am really sorry to read the comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this most effectively, there is additional information I would require, therefore please feel free to contact me personally by email [email protected] or by phone on 01932 736577. Kind Regards Townends Estate Agents ...

“From our first meeting with Brett we knew we had ......”

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Jul 20,2012
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By: 'Simon'
Jul 20,2012
0 people found
this helpful
From our first meeting with Brett we knew we had the right estate agent. He was honest and clear, with a great knowledge of the local market. The ability to 'back up' what was said was evident from day 1 when the property hit the market ...
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By: Regents Estate Agents
Jul 23, 2012
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Dear Simon, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations ...

“Not one to usual write a review, but due to ......”

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Jul 20,2012
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By: 'James'
Jul 20,2012
0 people found
this helpful
Not one to usual write a review, but due to slightly more negative experiences with Estate Agents in the past, I felt this was well deserved. From buying a property, the experience of both finding potential properties in the Sunbury-on-Thames and eventually buying a property ...
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By: Regents Estate Agents
Jul 23, 2012
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Dear James, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Chris and Amanda as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mo ...

“Carl and James agents were very helpful and friendly. They ......”

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Jul 18,2012
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By: 'ravencio'
Jul 18,2012
1 people found
this helpful
Carl and James agents were very helpful and friendly. They help me so much to find and manage to let a property. I was surprised with a recent comment been so negative....
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“Sunbury Townends were recommended to be my by a work ......”

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Jul 17,2012
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By: 'Mrs'
Jul 17,2012
0 people found
this helpful
Sunbury Townends were recommended to be my by a work colleague who had used them to sell one of their properties. I was extremely impressed with their professional attitude from the start and they provide honest feedback after every viewing they have. I am confident ...
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“We had several false starts during the process of selling ......”

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Jul 16,2012
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Craig
By: 'K'
Jul 16,2012
7 people found
this helpful
We had several false starts during the process of selling out flat due to buyers falling out - just bad luck, but Craig and his team were fantastic. They gave us regular updates, sensible, balanced advice and alwasy seemed focused on doing their very best. ...
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“The sunbury office of townends were superb at keeping me ......”

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Jul 16,2012
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By: 'Gogojoella'
Jul 16,2012
1 people found
this helpful
The sunbury office of townends were superb at keeping me updated throughout the whole process. The valuation given was realistic and they managed to acheive a sale within 2 weeks of me coming to the market. The claim they made on the valuation of being the ...
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“Most of us don't like estate agents because we think ......”

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Jul 13,2012
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By: 'Mr'
Jul 13,2012
1 people found
this helpful
Most of us don't like estate agents because we think all there interested in is the commission at the end of the sale.......NOT TRUE IN THIS CASE. I sold my property with Townends in Guildford and was very pleased with the level of service ...
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“Andrew Gearing, provided an excellent service in helping me to ......”

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Jul 13,2012
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By: 'Townends'
Jul 13,2012
0 people found
this helpful
Andrew Gearing, provided an excellent service in helping me to sell my late borther's property. He initially visited the property with me and having looked around very carefully came up with a number of excellent suggestions with regard to the best way to market the ...
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“I recently rented my property via Beresford Residential and was ......”

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Jul 11,2012
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By: 'Harry'
Jul 11,2012
5 people found
this helpful
I recently rented my property via Beresford Residential and was extremely impressed with their helpful, professional approach. I handed them the keys to my property on a Friday afternoon and by close of business the following Monday Beresford had found tennants for my flat and ...
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“just wanted to take this opportunity to say a huge ......”

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Jul 06,2012
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By: 'Jon'
Jul 06,2012
0 people found
this helpful
just wanted to take this opportunity to say a huge thank you for the excellent services provided by Townends and particularly Matt in the recent letting of my property. I have previously had many poor estate agent experiences ... The experience with Townends has been a ...
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“I recently rented a property through Townends Streatham Branch and ......”

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Jul 04,2012
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By: 'Gina'
Jul 04,2012
1 people found
this helpful
I recently rented a property through Townends Streatham Branch and I have always been wary of agents but i have been so happy with the service I received from the entire lettings team especially Clint and Andy that i have to sing their praises. Neither ...
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“Proactive, found tenants quickly and moved the whole process along ......”

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Jul 04,2012
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By: 'HM'
Jul 04,2012
5 people found
this helpful
Proactive, found tenants quickly and moved the whole process along efficiently. Have been helpful post letting by recommending service providers etc....
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“I used Townends and found things ran smoothly from showing ......”

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Jul 03,2012
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By: 'Mrs'
Jul 03,2012
4 people found
this helpful
I used Townends and found things ran smoothly from showing my flat to the tenants moving in I am definitely using them again...
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“I bought a property recently through Regents and was incredibly ......”

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Jul 02,2012
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By: 'Rupa'
Jul 02,2012
0 people found
this helpful
I bought a property recently through Regents and was incredibly impressed with the service I received from Terry Hall, despite the fact that he was acting for the sellers. I am usually extremely sceptical of estate agents in general but Terry did not fit the ...
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By: Regents Estate Agents
Jul 03, 2012
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Dear Rupa Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Terry as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so than ...

“Townsends were awful. We saw the flat with one Townsends ......”

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Jul 02,2012
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By: 'ComputerSaysNo'
Jul 02,2012
4 people found
this helpful
Townsends were awful. We saw the flat with one Townsends branch but it belonged to another Townsends 'turf'. As such whenever I called either Townsends they sent us to the other Townsends. One guy even told me he was 'doing me a favour' by talking ...
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By: Townends
Jul 09, 2012
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I was really concerned to read your recent feedback. I have spoken to the lettings managers in both Ealing and nearby Northfields but we can find no record of these incidents. I’d really like to get to the bottom of this so please can you contact me personally by email [email protected] or by phone on 01932 736577 so I can investigate fully for you?. ...

“My partner and I had a viewing arranged for a 2......”

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Jun 27,2012
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By: 'Damien'
Jun 27,2012
5 people found
this helpful
My partner and I had a viewing arranged for a 2-bed flat in Hackney at 5.30 on 04/04/2012. I arrived at the property a few minutes early. At 5.35 I was called from the office by Raquel who asked if we still wanted to view the property, I ...
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By: lol
Nov 20, 2012
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How petty and childish ...

“Regents Staines = Legends!!!Had a viewing with Tom on a ......”

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Jun 27,2012
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By: 'Catherine'
Jun 27,2012
1 people found
this helpful
Regents Staines = Legends!!! Had a viewing with Tom on a house I wasn't interested in and realised I'd need to up my budget, so he recommended a financial advisor. Went to meet the financial advisor, and met James who asked me what I was looking ...
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By: Regents Estate Agents
Jul 03, 2012
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Dear Catherine, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Tom and James as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth r ...

“I chose Beresford when letting our property because I had ......”

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Jun 26,2012
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By: 'MDLondon'
Jun 26,2012
4 people found
this helpful
I chose Beresford when letting our property because I had dealt with them when we bought the property originally (they represented the seller). They are not the typical pushy salesy estate agents, which I appreciate. Additionally, their estimate of our flat's rental value was spot ...
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“I am a landlord and have had nothing but problems ......”

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Jun 26,2012
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By: 'robjam'
Jun 26,2012
1 people found
this helpful
I am a landlord and have had nothing but problems with this company and will never be using them again. They cannot account for clients money produce incorrect invoices and take for ever to rectify their mistakes. I have made a formal complaint as follows: ...
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“Just wanted to say that we were very impressed with ......”

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Jun 26,2012
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By: 'Pauline'
Jun 26,2012
0 people found
this helpful
Just wanted to say that we were very impressed with James (and Tom in his absence) throughout the sale of our property. Having had to pull out of one property and needing to find another quickly, James helped us keep the momentum going and stress ...
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By: Regents Estate Agents
Jul 03, 2012
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Dear Pauline and Steven, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to James and Tom as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word o ...

“We had an excellent experience using Regents in Staines to ......”

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Jun 26,2012
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By: 'Vickie'
Jun 26,2012
0 people found
this helpful
We had an excellent experience using Regents in Staines to sell our house. James was very efficient and they gave us a realistic valuation of the property and got it on the market quickly. They even sold it in 2 days. When our buyer fell through ...
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By: Regents Estate Agents
Jul 03, 2012
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Dear Vickie, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James and Terry as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth ...

“Regents handled the sale of my mother's house. I can't ......”

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Jun 25,2012
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By: 'DH49'
Jun 25,2012
0 people found
this helpful
Regents handled the sale of my mother's house. I can't praise them highly enough - James in particular certainly went the extra mile (and more) in helping, and was very sensitive to my elderly mother's difficulties in dealing with the stress of a house sale. ...
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“We purchased our property from Regents, Staines branch.We first ......”

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Jun 25,2012
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By: 'Raqwella'
Jun 25,2012
0 people found
this helpful
We purchased our property from Regents, Staines branch. We first viewed the property christmas week, in December and sale completed at the beginning of March. Our primary contact was Tom Biffen, who was in his first couple of weeks employment with the company. We found ...
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By: Regents Estate Agents
Jul 03, 2012
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Dear Raqwella, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Tom and James as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth ...

“excellent service. I kept Tom updated every week also as ......”

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Jun 23,2012
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By: 'S.'
Jun 23,2012
0 people found
this helpful
excellent service. I kept Tom updated every week also as and when any progress via e-mails. Tom kept other parties informed of the progress. It took 17 weeks for exchanged of contract much longer than any other time I have dealt. In the past has been 8 ...
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By: Regents Estate Agents
Jul 03, 2012
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Dear S. Gill, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Tom as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so t ...

“Tom and James from Regents, Staines kept me informed of ......”

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Jun 22,2012
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By: 'Katherine,'
Jun 22,2012
0 people found
this helpful
Tom and James from Regents, Staines kept me informed of progress throughout the whole purchase process. When I had a slight problem with my mortgage offer they ensured that everyone knew what had happened and that everything was done to assist me in resolving the ...
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By: Regents Estate Agents
Jul 03, 2012
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Dear Katherine, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Tom and James as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommen ...

“All i can say is use Townends Guildford at your ......”

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Jun 18,2012
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By: 'Sandra'
Jun 18,2012
8 people found
this helpful
All i can say is use Townends Guildford at your own risk. I am now taking them to court and have been put under so much stress by them. The sales team Lucy and Jack are great but that is where it stops. They can ...
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By: Townends
Jun 20, 2012
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Dear Sandra, We are surprised and disappointed to read your comment. Having investigated the points that you raise it is our understanding that there were some difficulties that you experienced and we apologise sincerely for this. It is equally important to note that the matters brought to our attention were acted upon and remedied as swiftly as possible, in particular the issues with the cleaning which were in fact relative to the clean not being carried out satisfactorily by the cleaning c ...

“I found Townends incredibly helpful and supportive when finding me ......”

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Jun 18,2012
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By: 'Leo1'
Jun 18,2012
7 people found
this helpful
I found Townends incredibly helpful and supportive when finding me a property to rent. They showed me a variety of properties in different locations and their knowledge of the area was super. What more could you ask for when moving to a new area? They ...
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“I was traveling from home ( 2 hours from guildford) for some ......”

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Jun 17,2012
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By: 'poorservice'
Jun 17,2012
6 people found
this helpful
I was traveling from home ( 2 hours from guildford) for some viewings with townends. I booked this viewing 1 week ago . 3 minutes before the appointment time - I was told that they could not show me any of the 3 properties which I have booked in to view. ...
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What agent could do to change your mind?
You guys should take more responsibility when setting up appointments- you're dealing with customers not just contracts.Put yourselves into the customer's shoes!
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By: Townends
Jun 18, 2012
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I am disappointed to hear the comment you have written on this site and would like to investigate this situation fully, so that we can resolve your concern. To be able to do this effectively, I will require additional information, therefore please can you contact me personally by email [email protected] or by phone on 01932 736577. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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