Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“I am really surprised by the other reviews I've seen ......”

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Aug 07,2012
Minithumbup
By: 'Mrs'
Aug 07,2012
2 people found
this helpful
I am really surprised by the other reviews I've seen so far as my experience in dealing with Townends was fantastic. Reece was a breath of fresh air after dealing with many other dishonest and disloyal estate agents who seemed to care for nothing more ...
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“I was gently persuaded to consider a property that ordinarily ......”

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Aug 06,2012
Minithumbup
By: 'Laura'
Aug 06,2012
0 people found
this helpful
I was gently persuaded to consider a property that ordinarily I may not have considered and was efficiently booked in for a viewing the following day. This property turned out to be the one I wanted to put an offer in for. I didn't feel ...
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“I've dealt with Reece in the past when I was ......”

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Aug 06,2012
Minithumbup
By: 'Mrs'
Aug 06,2012
0 people found
this helpful
I've dealt with Reece in the past when I was previously a landlord and he was very professional. The tables have now turned and I am having to rent as a tenant. It's very interesting to see how he operates on the other side and ...
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“We used Townends initially on a let only basis but ......”

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Aug 06,2012
Minithumbup
By: 'Anand'
Aug 06,2012
0 people found
this helpful
We used Townends initially on a let only basis but more recently for a full management service. Admittedly at first we had a few issues with the service they were providing. We found their responsiveness to be quite slow and their dealing of all the ...
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“Overall I have had a very positive experience with Regents.......”

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Aug 05,2012
Minithumbup
By: 'gregsexton'
Aug 05,2012
0 people found
this helpful
Overall I have had a very positive experience with Regents. They were always helpful, friendly and polite. Importantly, they maintained constant, consistent communication throughout the process of buying a house. I felt they acted professionally and always in the best interest of all parties involved. ...
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By: Regents Estate Agents
Aug 07, 2012
View all comments (1)
Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to Brett as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you again for t ...

“Townends sunbury were superb at communicating and achieved a sale ......”

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Aug 05,2012
Minithumbup
By: 'Jo'
Aug 05,2012
0 people found
this helpful
Townends sunbury were superb at communicating and achieved a sale for me within 2 weeks of marketing. I would highly recommend using them...
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“I found Jenna very pleasant to deal with. She showed ......”

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Aug 03,2012
Minithumbup
By: 'Mary'
Aug 03,2012
0 people found
this helpful
I found Jenna very pleasant to deal with. She showed a lot of patience whilst my husband and I decided on our best location. Once we found a property to rent, Jenna was clear and concise with all that was required. Big thanks from us!...
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“Rohan was able to keep a complex chain moving with ......”

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Aug 03,2012
Minithumbup
By: 'Will,'
Aug 03,2012
0 people found
this helpful
Rohan was able to keep a complex chain moving with some late challenges and unavoidable delays. He was very proactive in making sure all buyers/sellers and solicitors were in the loop on any communication. Will certainly be thinking of using him to sell my ...
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“I have just completed on my first buy to let ......”

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Aug 03,2012
Minithumbup
By: 'Geri'
Aug 03,2012
0 people found
this helpful
I have just completed on my first buy to let property and didn't realise how stressfree it could be.I was very impressed by the professional service I received from James and Tom at Regents Staines always providing excellent customer service in a polite and ...
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By: Regents Estate Agents
Aug 07, 2012
View all comments (1)
Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to James and Tom as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you a ...

“We live on the Hampshire Berkshire borders and have been ......”

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Aug 01,2012
Minithumbup
By: 'Ros'
Aug 01,2012
0 people found
this helpful
We live on the Hampshire Berkshire borders and have been looking to downsize to a flat in Brentford. We contacted Townends as the agent of a flat we wanted to look at and although this was not suitable the agent showed us another flat that ...
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“We were put in a situation where we needed to ......”

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Aug 01,2012
Minithumbup
By: 'Leo'
Aug 01,2012
0 people found
this helpful
We were put in a situation where we needed to find a flat and move in very quickly. The Townends team was great and extremely helpful in enabling us to find a great property and move in within days. Thanks for everything!...
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“Rohan at Townends really pushed the concept of an Open ......”

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Aug 01,2012
Minithumbup
By: 'Richard'
Aug 01,2012
0 people found
this helpful
Rohan at Townends really pushed the concept of an Open House to achieve the best price for us with such a shortage of family homes available in Chiswick. How glad I am that I followed his advice. 30 plus viewings on a Saturday saw multiple offers ...
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“Townends have managed 4 properties for me in the Croydon area ......”

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Aug 01,2012
Minithumbup
By: 'Stephen'
Aug 01,2012
0 people found
this helpful
Townends have managed 4 properties for me in the Croydon area for many years now. It's not always easy as maintenance and just simple communication between myself and the tenant is difficult to manage. The tenants work, I work, maintenance has to be done, access is ...
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“Avoid them, they will rip you off by the end ......”

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Jul 31,2012
Minithumbdown
By: 'Andrew'
Jul 31,2012
8 people found
this helpful
Avoid them, they will rip you off by the end of the year! Seriously, they charged us for "damages" that suddenly appear after we left the house, they did not respond to any of our emails or calls throughout the year regarding maintenance issues and ...
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By: Townends
Aug 02, 2012
View all comments (3)
Dear Andrew, I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us. Kind Regards Townends Estate Agents ...

“These guys were relentless my house fell through 2 times through ......”

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Jul 31,2012
Minithumbup
By: 'Mr'
Jul 31,2012
0 people found
this helpful
These guys were relentless my house fell through 2 times through no fault of there's but kept my chin up and worked so hard to re sell each time. I would highly recommend them....
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“I used Townend's Croydon to lease out 3 flats that I ......”

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Jul 30,2012
Minithumbup
By: 'NRM'
Jul 30,2012
0 people found
this helpful
I used Townend's Croydon to lease out 3 flats that I own and overall the service has been excellent - Stacey was great and had 2 of the flats rented out within hours! Another great thing is that they use electronic documentation, making the whole process simple ...
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“I have known Townends since March 2011 and they have managed ......”

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Jul 30,2012
Minithumbup
By: 'NIGEL'
Jul 30,2012
0 people found
this helpful
I have known Townends since March 2011 and they have managed to secure very good, reliable tenants for me. I have never had any issues and when something does go wrong, their maintenace team takes very good care of the situation. They are very professional during ...
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“They did some initial low key marketing for us and ......”

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Jul 30,2012
Minithumbup
By: 'Beverley123'
Jul 30,2012
0 people found
this helpful
They did some initial low key marketing for us and they got us seven viewings over a two day period, which really kick started things. The staff were always pleasant and cheerful and they kept us informed about feedback etc and were genuinely helpful. Would ...
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“I used Townends (Croydon) 18 months ago to successfully sell my ......”

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Jul 30,2012
Minithumbup
By: 'Michelle'
Jul 30,2012
0 people found
this helpful
I used Townends (Croydon) 18 months ago to successfully sell my house, after a terrible experience with another local agent. I didn't hesitate to call Diane again recently when I needed help to rent out our property, because I know I can rely on Diane's professionalism, ...
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“On Wednesday 25th July I booked a viewing of a ......”

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Jul 28,2012
Minithumbdown
By: 'Benj'
Jul 28,2012
3 people found
this helpful
On Wednesday 25th July I booked a viewing of a property that was to let in Sunbury. I arranged a viewing for the Friday 27th. As no agent could show us the property after-hours, my wife and I made arrangements to leave work an hour ...
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What agent could do to change your mind?
As this viewing was originally arranged to fit their availability, I would expect them to make more of an effort to accommodate us when they decided to cancel with 15mins notice. Even if it meant someone working 15mins overtime, it would have been nice to see them put in the effort to remedy a situation they caused. Their total lack of desire to go the extra inch is absolutely underwhelming.
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By: Townends
Aug 02, 2012
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I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us. Kind Regards Townends Estate Agents ...

“They not only delivered a reliable buyer at the right ......”

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Jul 27,2012
Minithumbup
By: 'Monica'
Jul 27,2012
2 people found
this helpful
They not only delivered a reliable buyer at the right price within a short time but managed the sale expertly - always available to give sound advice and update me on progress, they liaised with the lawyers and buyer to ensure a smooth closing, giving ...
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“Stacey came to view my property to put it onto ......”

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Jul 27,2012
Minithumbup
By: 'Bernadette'
Jul 27,2012
0 people found
this helpful
Stacey came to view my property to put it onto the rental market. She gave me all of the information I required up front and kept to "her word" that my property would be rented within the week, which it was! Stacey, Diane and Josh ...
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“Have used Townends for the past few years to let ......”

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Jul 27,2012
Minithumbup
By: 'Dave'
Jul 27,2012
0 people found
this helpful
Have used Townends for the past few years to let various properties in the Croydon area. Diane, Stacey and the rest of the team are very professional and hardworking and a pleasure to deal with (unlike some other agents I could mention). They have always ...
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“I found Katrina johnson very helpful ,resolving day to day ......”

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Jul 27,2012
Minithumbup
By: 'Katrina'
Jul 27,2012
0 people found
this helpful
I found Katrina johnson very helpful ,resolving day to day problems from tenants and rentals to maintenance.A very helpful and polite young lady ,probably the best agent i have ever had ....
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“House sale went smoothly. Estate agents were helpful, informative, and ......”

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Jul 27,2012
Minithumbup
By: 'Robert'
Jul 27,2012
0 people found
this helpful
House sale went smoothly. Estate agents were helpful, informative, and assisted well in the negotiation stages. We agreed the valuation was fair and accurate (rather than having someone try to tell us our house was worth more than it would ever sell for, getting our ...
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“We have used Townends in Croydon for a few years ......”

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Jul 26,2012
Minithumbup
By: 'Mantle'
Jul 26,2012
0 people found
this helpful
We have used Townends in Croydon for a few years now, they are very efficient and are always on hand to help either ourselves or our tenants. I would recommend them to all landlords....
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“Very helpful, minor problems sorted out swiftly. Would use again....”

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Jul 26,2012
Minithumbup
By: 'Mik'
Jul 26,2012
0 people found
this helpful
Very helpful, minor problems sorted out swiftly. Would use again....
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“Very helpful and friendly. Excellent service....”

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Jul 26,2012
Minithumbup
By: 'Angela'
Jul 26,2012
0 people found
this helpful
Very helpful and friendly. Excellent service....
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“Fabulous customer service, always has a smile on her face ......”

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Jul 26,2012
Minithumbup
By: 'E'
Jul 26,2012
0 people found
this helpful
Fabulous customer service, always has a smile on her face or within her voice which is a pleasure to hear at any time of the day.. Stacey gives clear information and instructions, very polite and easy to talk to.. Makes things happen when she says ...
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“So happy with the service we received from Regents Estate ......”

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Jul 25,2012
Minithumbup
By: 'K.Partridge'
Jul 25,2012
0 people found
this helpful
So happy with the service we received from Regents Estate Agent Staines. Constantly professional, returned calls and were extremly productive and efficent in selling our property. Thankyou to James Taylor who helped at every opportunity and provided an excellent customer friendly experience to selling. We ...
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By: Regents Estate Agents
Jul 26, 2012
View all comments (1)
Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to James as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you again for ta ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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