Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Addlestone, KT15
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5

“Our first contact was with Carrie Mooney, a delightful, confidence ......”

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Aug 25,2012
Minithumbdown
By: 'John'
Aug 25,2012
1 people found
this helpful
Our first contact was with Carrie Mooney, a delightful, confidence inspiring young lady. Following her visit we decided to use Townends. Unfortunately Ms Mooney moved to another branch soon after that and following her move the various people from the Englefield Green branch were hugely ...
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What agent could do to change your mind?
Apologise and refund monies paid. If you have problems staffing a branch, ensure that your clients are catered for in the manner expected.
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By: Townends Estate Agents
Aug 28, 2012
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Dear John I am genuinely disappointed to read your comment and would very much appreciate the opportunity of being able to fully investigate the difficulties you have experienced with Townends in Englefield Green. In order for me to do this, there is additional information such as the address of the property that I will need and I would ask that you contact me at your earliest convenience by email to [email protected]. Kind Regards Ros Howard PA to Sales Director ...

“Professional and helpful throughout the process. They were very sensitive ......”

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Aug 24,2012
Minithumbup
By: 'P'
Aug 24,2012
0 people found
this helpful
Professional and helpful throughout the process. They were very sensitive to our needs as a seller and we would definitely look at using them again next time. P Robertson...
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“I found Peter, the agent allocated to my Flat sale ......”

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Aug 24,2012
Minithumbup
By: 'Iain'
Aug 24,2012
0 people found
this helpful
I found Peter, the agent allocated to my Flat sale to be very industrious, 3 or 4 visits a day to view my property was fairly common. Despite the property being difficult to sell due to locational disadvantages, he did a lot to help sell the property ...
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“I selected Regents to sell the property as I was ......”

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Aug 24,2012
Minithumbup
By: 'Sue'
Aug 24,2012
0 people found
this helpful
I selected Regents to sell the property as I was impressed with the professionalism of Brett and team right from the outset. They kept me fully informed throughout the process, secured a very good buyer early on in the sales cycle and made what can ...
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By: Regents Estate Agents
Aug 24, 2012
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Dear Sue Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank yo ...

“Throughout our sale we found Regents an exceptional agent to ......”

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Aug 23,2012
Minithumbup
By: 'John'
Aug 23,2012
0 people found
this helpful
Throughout our sale we found Regents an exceptional agent to deal with. They have a relaxed modern style that really suited us. They produced many viewings and were always prompt with feedback. They achieved two good offers for our property, the one we accepted being ...
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By: Regents Estate Agents
Aug 24, 2012
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Dear John Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James and Terry as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendatio ...

“Brad showed us various properties which weren't quite what we ......”

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Aug 23,2012
Minithumbup
By: 'Tregarth'
Aug 23,2012
0 people found
this helpful
Brad showed us various properties which weren't quite what we wanted. So he took the time to go through what was most important to me and the other half. After hearing what we would like the most he searched through his property portfolio and found ...
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“I would not hesitate to recommend Simon Bright. Helpful and ......”

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Aug 22,2012
Minithumbup
By: 'Kiwi-77'
Aug 22,2012
0 people found
this helpful
I would not hesitate to recommend Simon Bright. Helpful and good advice throughout the sale process. Having tried two previous agents to sell my house that were appallingly bad, my only regret is not approaching Townends first. Thank you!...
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“Brad was an excellent estate agent, showed my partner and ......”

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Aug 22,2012
Minithumbup
By: 'Lucy'
Aug 22,2012
0 people found
this helpful
Brad was an excellent estate agent, showed my partner and I properties that were exactly to our specification. Very friendly and understanding of what we wanted from the rental proerpty. Was prompt in showing us the viewing either via email or by telephone. Very good ...
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“From the moment we chose Townends to market our property ......”

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Aug 22,2012
Minithumbup
By: 'Laura'
Aug 22,2012
0 people found
this helpful
From the moment we chose Townends to market our property we were really impressed with the friendly service and professional advice that they offered us. We felt supported from start to finish which was vital as we were fairly unfamiliar with the process of selling ...
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“I had an excellent experience with Townends in Ealing, they ......”

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Aug 22,2012
Minithumbup
By: 'Tamara'
Aug 22,2012
0 people found
this helpful
I had an excellent experience with Townends in Ealing, they were very helpful and efficient. I have had lots of trouble with previous estate agents but will definitely recommend Townends in the future....
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“I was in a chain involving a property in which ......”

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Aug 21,2012
Minithumbdown
By: 'Undisclosed'
Aug 21,2012
1 people found
this helpful
I was in a chain involving a property in which Simon was acting as agent. His unresponsiveness caused unnecessary anguish. At one point we thought we were going to need to put our house back on the market as the lack of information and progress ...
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By: Townends Estate Agents
Aug 23, 2012
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Dear '‘Undisclosed'’ I am very keen to resolve the concerns you have highlighted in your recent posting. As I cannot investigate further without more information from yourself, I would ask again that you make contact with me via my email address [email protected] so that I can try to resolve the issues. Our brand reputation is exceptionally important to us, so if your issue is a genuine one we would really like to help. Kind Regards Ros Howard PA to Sales Director ...

“I agreed a contract with Townends on the 14th March ......”

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Aug 20,2012
Minithumbup
By: 'Ann'
Aug 20,2012
0 people found
this helpful
I agreed a contract with Townends on the 14th March this year and completed on the 1st August 12. I firmly believe that all credit goes to Stewart in this matter. Whilst I agree that I had an exceptionally nice flat, the motorway I knew, would ...
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“I have to say, that my experience of estate agents ......”

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Aug 20,2012
Minithumbup
By: 'Yvonne'
Aug 20,2012
0 people found
this helpful
I have to say, that my experience of estate agents in the past has tarnished my view of them, and the nature of the industry means it's not easy for them to be viewed in a favourable light, but I have to say that my ...
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“Townends were very professional and proactive in all our dealings ......”

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Aug 20,2012
Minithumbup
By: 'Victoria'
Aug 20,2012
0 people found
this helpful
Townends were very professional and proactive in all our dealings with them. They kept us informed at every step of the way and were especially helpful when our chain threatened to collapse at one stage, ringing round all the people involved and getting things moving. ...
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“After 12 years of renting out my property I have finally ......”

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Aug 19,2012
Minithumbup
By: 'Jane'
Aug 19,2012
4 people found
this helpful
After 12 years of renting out my property I have finally found a local agent I would highly recommend to other landlords. Townends in Northfields (especially Mark Hoskins) have been friendly, professional, trustworthy and flexible. They actually listened to my needs as a landlord and did ...
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“The agent was very helpful in finding a tennant promptly ......”

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Aug 16,2012
Minithumbup
By: 'jinal'
Aug 16,2012
0 people found
this helpful
The agent was very helpful in finding a tennant promptly while also ensuring that my needs were met in terms of the clients vetted. I wanted to ensure i was comfortable with the process and the checks they were to make. They took the time ...
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“I used Beresford and found them personal, friendly and informative. ......”

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Aug 16,2012
Minithumbup
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Craig
By: 'Gemma'
Aug 16,2012
7 people found
this helpful
I used Beresford and found them personal, friendly and informative. Great to have a local agent too - this meant all the little things like dropping in keys and signing paperwork was made just that little bit easier. Wouldn't hesitate to use them again....
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“I was very pleased with the service I received and ......”

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Aug 15,2012
Minithumbup
By: 'Hark'
Aug 15,2012
0 people found
this helpful
I was very pleased with the service I received and as first time buyers they were exceptionally helpful with viewings, mortgage advice and solicitors....
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“Very helpful and came out whatever time or day i ......”

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Aug 15,2012
Minithumbup
By: 'adam'
Aug 15,2012
0 people found
this helpful
Very helpful and came out whatever time or day i wanted to visit the property...
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“I was extremley happy with Townends when getting then to ......”

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Aug 15,2012
Minithumbup
By: 'Gerry'
Aug 15,2012
0 people found
this helpful
I was extremley happy with Townends when getting then to LET my property, we had been on with another Agent Streets Ahead, but decided on Townends as they were much more efficient. The team were polite and very commited to getting a tennant for our ...
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“We selected Regents to represent us, selling our property, because ......”

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Aug 15,2012
Minithumbup
By: 'Charlotte'
Aug 15,2012
0 people found
this helpful
We selected Regents to represent us, selling our property, because of their no-nonsense honest and down to earth approach. We didn't feel we were being sold to and we felt we could trust Brett. We are so pleased that we did! Although our sale was ...
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By: Regents Estate Agents
Aug 15, 2012
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Dear Charlotte & Duncan Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendat ...

“We did alot of detailed research over several months and ......”

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Aug 13,2012
Minithumbup
By: 'Mrs'
Aug 13,2012
1 people found
this helpful
We did alot of detailed research over several months and met with about 10 local estate agents. This was our first venture into renting out our family home with the view to returning. We did numerous spread sheets to compere all 10 agents, their fee percentages, extras, ...
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“Townends were given specific instructions to sell the property promptly ......”

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Aug 11,2012
Minithumbup
By: 'Dick'
Aug 11,2012
0 people found
this helpful
Townends were given specific instructions to sell the property promptly and not to find what it was worth by a fishing marketing initiative. Good advice was given on the price to quote to get immediate interest. Good details were produced together with an appropriate entry ...
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“Dealings with the branch were generally good - helpful and ......”

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Aug 10,2012
Minithumbup
By: 'Mark'
Aug 10,2012
0 people found
this helpful
Dealings with the branch were generally good - helpful and efficient responses. Once seen, the details of the letting arrangement were made available promptly by the agent and further viewings were arranged at convenient times. The viewings were conducted in a professional manner. Dealings with ...
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“Just bought a house through Lisa at Townends, Twickenham. She ......”

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Aug 10,2012
Minithumbup
By: 'Satisfied_customer'
Aug 10,2012
3 people found
this helpful
Just bought a house through Lisa at Townends, Twickenham. She was great to deal with, much more genuine than some other estate agents we've dealt with, she actually listened to our requirements and suggested appropriate properties, rather sending details of anything and everything. Any issues ...
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“I received a first class service from Brett and Amanda ......”

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Aug 10,2012
Minithumbup
By: 'Simon'
Aug 10,2012
0 people found
this helpful
I received a first class service from Brett and Amanda at Regents. They found a buyer for me very quickly but their real value was seen when the sale was agreed. For legal resons the sale was fairly complicated, but Brett and Amanda did everything ...
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By: Regents Estate Agents
Aug 13, 2012
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Dear Simon Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett and Amanda as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendat ...

“We bought a house through Townends recently and found that ......”

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Aug 09,2012
Minithumbup
By: 'Figueiredo'
Aug 09,2012
1 people found
this helpful
We bought a house through Townends recently and found that they were very professional and great communicators. The whole purchase went smoothly and extremely quickly. Repeat viewings and appointments for the surveyor/tradesmen were no trouble at all. When we first rang them to enquire ...
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“I purchased my first property via Regents and I was ......”

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Aug 08,2012
Minithumbup
By: 'Christian'
Aug 08,2012
0 people found
this helpful
I purchased my first property via Regents and I was very happy with the service I received from Amanda and Brett. Having encountered some of the other agents in our local area, Regents stood out from the crowd with their customer service and also the ...
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By: Regents Estate Agents
Aug 08, 2012
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Dear Christian Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to Brett and Amanda as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommend ...

“Townends Letting Agents were able to let my flat within 48 ......”

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Aug 07,2012
Minithumbup
By: 'Fatima'
Aug 07,2012
0 people found
this helpful
Townends Letting Agents were able to let my flat within 48 hours of being asked to do so by me. They have been very professional and very helpful to me in every aspect of the letting process. Their manager Diane Armstrong has been my point of ...
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“Townends let my property in Laleham, Middx and were excellent ......”

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Aug 07,2012
Minithumbup
By: 'Trevor'
Aug 07,2012
0 people found
this helpful
Townends let my property in Laleham, Middx and were excellent from start to finish. Diligent, thoughtful and efficient throughout, our tenant has now been with us for 3 years and I think that is down to Townends putting the right person forward for the flat. Their ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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