Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Addlestone, KT15
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5

“What I extremely appreciated with Peter is that since the ......”

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Oct 03,2012
Minithumbup
By: 'Peter'
Oct 03,2012
0 people found
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What I extremely appreciated with Peter is that since the beginning he provided all the info about the property he though we might need, he answerd all the question but never, ever 'pushing'. He was there for us to be happy with the property and ...
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“Absolutely excellent service - would highly recommend buying a property ......”

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Oct 03,2012
Minithumbdown
By: 'Jalpa'
Oct 03,2012
0 people found
this helpful
Absolutely excellent service - would highly recommend buying a property from Townsend. We bought our house a few months ago (after 10 months of looking). We interacted with virtually every estate agency in Chiswick but Townsend ultimately provided the most professional service, with complete transparency - ...
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“The Townends Team at Croydon surpassed themselves in finding a ......”

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Oct 03,2012
Minithumbup
By: 'Christine'
Oct 03,2012
0 people found
this helpful
The Townends Team at Croydon surpassed themselves in finding a buyer for my property in the Spring. They were both friendly and professional in their approach and a member of the Team was always available if I needed to ask a question. They come with ...
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“Overall my experience with the Townends team was very positive, ......”

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Oct 03,2012
Minithumbup
By: 'Nessa'
Oct 03,2012
0 people found
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Overall my experience with the Townends team was very positive, Rohan and Chris were professional, always kept me updated and returned my calls, emails in a timely manner. I felt very secure knowing that they were doing everything they could to ensure the sale of ...
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“Dreadful experience with them; actual agent was sacked after paying ......”

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Oct 02,2012
Minithumbdown
By: 'DISAPPOINTEDCUSTOMER'
Oct 02,2012
2 people found
this helpful
Dreadful experience with them; actual agent was sacked after paying my deposit, and then the manager was also sacked. Contract did not hold muster, they kept changing the move in date and changing the contract details, until eventually I had to find somewhere else. Deposit ...
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What agent could do to change your mind?
Not get fired, let me move in on the agreed move in date, return my deposit when promised and promptly, and provide a service rather than a scam.
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By: Townends Estate Agents
Oct 03, 2012
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Dear ‘Disappointed customer’ I am really sorry to read the comment you have posted on this site and I am slightly confused as we have had the same successful manager in Putney Lettings – Erol Dogruel – for nearly 2 years now. However as we take customer services very seriously I would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information su ...

“Hi.I want to say that Stacey has been working ......”

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Oct 02,2012
Minithumbup
By: 'Gill'
Oct 02,2012
0 people found
this helpful
Hi. I want to say that Stacey has been working with me to find me a new property to rent in Croydon. She has been absolutely excellent in all she had done to help me out. She has always kept me up to date and ...
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“We have been townends tenants coming up to 3 years. They ......”

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Oct 02,2012
Minithumbup
By: 'sima'
Oct 02,2012
0 people found
this helpful
We have been townends tenants coming up to 3 years. They were very helpful when we were looking for a property to let and found something quickly to meet our needs. Staff are friendly, reliable and committed to delivering excellent customer service. I would recommend them ...
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“I have nothing but praise for Abdul Miah at Townends, ......”

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Oct 02,2012
Minithumbup
By: 'Ms.'
Oct 02,2012
4 people found
this helpful
I have nothing but praise for Abdul Miah at Townends, Twickenham. From the beginning he was very polite, competent and highly professional, ensuring that everything to do with the move to my new property ran smoothly and without any delays. All of the staff that ...
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“The Lettings Manager was spot on with his valuation of ......”

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Oct 01,2012
Minithumbup
By: 'Paula'
Oct 01,2012
0 people found
this helpful
The Lettings Manager was spot on with his valuation of the property. The selection process used by Townends was excellent and the support i received to get the deal done quickly was outstanding. i have a number of properties with Townends and each time they ...
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“Having first put my flat on the market with another ......”

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Sep 29,2012
Minithumbup
By: 'Shee'
Sep 29,2012
0 people found
this helpful
Having first put my flat on the market with another agent, Simon contacted me regularly to see how the sale was going, he had my details as he had valued my flat and even though I didn't sign up with him he kept in touch. ...
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“Within half an hour of walking through the Branch doors, ......”

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Sep 29,2012
Minithumbup
By: 'Nick'
Sep 29,2012
4 people found
this helpful
Within half an hour of walking through the Branch doors, I had been shown round a flat to rent that I liked and immediately made an offer on (which was accepted by the landlord that day). The staff have been nothing but courteous, helpful and ...
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“This property was advertised by Townends and another agent. I ......”

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Sep 28,2012
Minithumbup
By: 'Akin'
Sep 28,2012
3 people found
this helpful
This property was advertised by Townends and another agent. I had initially contacted the better known agent, expecting a much higher level of professionalism and efficiency, but never heard back from them. I was very impressed with the prompt response and the quality of service ...
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“Townends did a great job marketing our house: Simon's valuation ......”

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Sep 28,2012
Minithumbup
By: 'Dave'
Sep 28,2012
0 people found
this helpful
Townends did a great job marketing our house: Simon's valuation was fair, and he understood what we needed to achieve. The team at the branch - Nigel, Patrick and Shane - were all proactive and tenacious, generating way more viewings, in a worse sales climate, ...
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“I was really impressed by the service at Townends. Kenisha ......”

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Sep 27,2012
Minithumbup
By: 'Ms'
Sep 27,2012
0 people found
this helpful
I was really impressed by the service at Townends. Kenisha kept me informed about properties that had come on the market fitting my profile on a daily basis. She was also happy to fit in viewings around the times that suited me. This is what ...
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“We thought Shelley was a fantastic agent, stuck with the ......”

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Sep 26,2012
Minithumbup
By: 'Tony'
Sep 26,2012
0 people found
this helpful
We thought Shelley was a fantastic agent, stuck with the sale and never gave up, kept us informed/updated constantly. We would highly recommend Shelley and will be asking her to sell our home when we move!...
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“In a world where landlords choose the agents us tenants ......”

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Sep 26,2012
Minithumbup
By: 'Phil'
Sep 26,2012
0 people found
this helpful
In a world where landlords choose the agents us tenants can only really go on the staff we have to deal with. Stacey is efficient, professional, pleasant and punctual - qualities rarely present in the lettings sector. Hopefully Townends will be just as good as ...
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“We sold our property through Regents and we were very ......”

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Sep 26,2012
Minithumbup
By: 'Louise'
Sep 26,2012
0 people found
this helpful
We sold our property through Regents and we were very impressed with the service we received. The team were very professional and friendly and kept us informed about viewings and the feedback from these. Brett, Amanda and Chris were approachable and helped make a stressful ...
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By: Regents Estate Agents
Sep 26, 2012
View all comments (1)
Dear Louise and Steven, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word o ...

“Very friendly estate agency. I found Ryan to be especially ......”

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Sep 24,2012
Minithumbup
By: 'SDRey'
Sep 24,2012
4 people found
this helpful
Very friendly estate agency. I found Ryan to be especially helpful as he ensured I was updated regularly with feedback from viewings and throughout the sales process all the way to completion. When Ryan was away, I was contacted by another member of staff to ...
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“I want to thank Andy, Will and Christian, the team ......”

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Sep 23,2012
Minithumbup
By: 'Sue'
Sep 23,2012
1 people found
this helpful
I want to thank Andy, Will and Christian, the team at the Guildford Branch for making house selling bearable. They were always extremely professional, and gave us a truly personal service. We were selling a house that we previously rented and we were away for ...
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“I was very happy with the service from Craig, Adam ......”

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Sep 22,2012
Minithumbup
Staff profile picture
Craig
By: 'John'
Sep 22,2012
7 people found
this helpful
I was very happy with the service from Craig, Adam and Shirley at Beresford. They were always on the ball. They know the local area well. Their advice was consistently sound and Craig did a great job pushing our sale to completion. If you want ...
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“Andy (Gearing) went above and beyond for me. I live ......”

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Sep 21,2012
Minithumbup
By: 'Mark'
Sep 21,2012
1 people found
this helpful
Andy (Gearing) went above and beyond for me. I live in Calgary and was therefore totally reliant on someone who could make everything happen. I also had existing tenants in my property and building repairs to be coordinated. Andy took this in his stride, advised ...
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“I have been dealing with Diane and Stacey and have ......”

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Sep 21,2012
Minithumbup
By: 'Raj'
Sep 21,2012
0 people found
this helpful
I have been dealing with Diane and Stacey and have found them to be very help, efficient and professional at all times. They managed to find me a tenant very quickly and were very professional throughout. Very happy with the service. Thanks...
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“This agent has done everything she said she would and ......”

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Sep 21,2012
Minithumbup
By: 'Carlingold'
Sep 21,2012
0 people found
this helpful
This agent has done everything she said she would and more, found very good tenants and carried out a very professional contract, made sure both parties were happy with contract, will use Townends again...
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“turning up dead on time to all the viewinghad very ......”

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Sep 20,2012
Minithumbup
By: 'marc'
Sep 20,2012
0 people found
this helpful
turning up dead on time to all the viewing had very good local knowledge of schools shops etc keep me informed how the sale was going a least once a week...
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“Townends were very helpful and professional throughout the whole sales ......”

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Sep 19,2012
Minithumbup
By: 'Kat'
Sep 19,2012
0 people found
this helpful
Townends were very helpful and professional throughout the whole sales process. They always responded to calls and questions promptly and efficiently. Their guidance whilst dealing with buyers who dropped out was helpful and consise....
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“Originally the flat we enquired about had been taken off ......”

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Sep 18,2012
Minithumbup
By: 'Ross'
Sep 18,2012
1 people found
this helpful
Originally the flat we enquired about had been taken off the market the day before. We decided to keep looking around but had no luck. Then I got a call from Townsends after I left my details with them, they mentioned that the flat had ...
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“We were very happy with the service Michael provided, he ......”

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Sep 18,2012
Minithumbup
By: 'Russell'
Sep 18,2012
1 people found
this helpful
We were very happy with the service Michael provided, he was extremely helpful thoughout the buying process and made things very easy for us as this was our first house purchase. Michael was always happy to help us with all our queries and to arrange ...
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“I had my flat on the market with a local ......”

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Sep 17,2012
Minithumbup
By: 'Mr'
Sep 17,2012
1 people found
this helpful
I had my flat on the market with a local agent for a month and they didn't get many viewings. I received a letter from Reece Ellis and decided to try a new agent. He was honest with me from the outset and explained potential ...
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“My partner and I found Townsend staff very proffesional and ......”

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Sep 15,2012
Minithumbup
By: 'amgentwll'
Sep 15,2012
0 people found
this helpful
My partner and I found Townsend staff very proffesional and friendly. More to the point they sold the house. Thanks Townsends Excellent service...
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“I found the enitre team to be very courteous, friendly ......”

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Sep 14,2012
Minithumbup
By: 'PeterC'
Sep 14,2012
0 people found
this helpful
I found the enitre team to be very courteous, friendly and efficient. I felt confident in their abilities and found that they responded to queries promptly. They listened to my requirements and selected properties accordingly. I will certainly give them strong consideration when it comes ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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