Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Having searched high and low in a particular neighbourhood close ......”

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Feb 23,2018
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Ed
By: 'Ishil'
Feb 23,2018
1 people found
this helpful
Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the instruction on a flat which was ideal for my wife and I. He worked hard to get our offer agreed and we are pleased with ...
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“I can't recommend Cameron enough! I have worked with countless ......”

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Feb 22,2018
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By: 'Olivia'
Feb 22,2018
3 people found
this helpful
I can't recommend Cameron enough! I have worked with countless agents and agencies in London over the years but have never actually enjoyed working with them until now. Cameron was consistently efficient, professional and polite but most importantly of all I felt like he was ...
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By: Max
Mar 15, 2018
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Cameron was great - really efficient and honest and it felt like he was working with us to get the right place for what we wanted. ...

“Fabulous service and patience with an overly detailed and (somewhat) ......”

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Feb 22,2018
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Pete
By: 'Erich'
Feb 22,2018
0 people found
this helpful
Fabulous service and patience with an overly detailed and (somewhat) nervous client. Beats all other agents easily. Pete's colleagues were also very helpful courteous and capable. Well done everyone !! Cheers Erich...
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Comment on agent fees
Outstanding Service and Follow through.
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“Tyana's service was second to none. I appreciated her patience, ......”

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Feb 22,2018
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By: 'Amillsa'
Feb 22,2018
1 people found
this helpful
Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't have asked for a more enthusiastic agent. Thanks you for making the process as smooth as possible, needless to say i would recommend Tyana to ...
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Comment on agent fees
Good
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“I am very happy with the service I got from ......”

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Feb 21,2018
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By: 'HB'
Feb 21,2018
0 people found
this helpful
I am very happy with the service I got from Jerome Jackson. He is always polite and helpful and I recommend this agent. Thank you Jerome....
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Comment on agent fees
I think the agent fee for letting one room is not cheap but I understand it's a fair price if we were to let the whole house.
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“We have found our property via Beresford Residential. Apart from ......”

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Feb 21,2018
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By: 'LiedToTenant'
Feb 21,2018
2 people found
this helpful
We have found our property via Beresford Residential. Apart from charging large letting and checking fees, they weren't involved with managing the property or our tenancy at all. Today, we are very disappointed by how Beresford lied to both us and our landlord once the ...
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Comment on agent fees
Too high
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“Catherine has been really helpful from start to finish. She ......”

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Feb 20,2018
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Catherine
By: 'CarlH'
Feb 20,2018
0 people found
this helpful
Catherine has been really helpful from start to finish. She was quick to reply to any queries or emails and kept me up to date with progress throughout the process. Her personal service put me at ease for my first move to London. She made ...
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Comment on agent fees
Agent fees were as to be expected for London.
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By: Mark Williams
Feb 20, 2018
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Thank you for your kind compliments about Catherine Delighted she is taking care of you Mark ...

“Chris was of great help and service to us during ......”

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Feb 19,2018
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By: 'Alix'
Feb 19,2018
0 people found
this helpful
Chris was of great help and service to us during our visits. We are thrilled with what we found and are very happy with the service provided. Thanks again Chris !...
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“Mitch and Matthew were excellent. They found me new tenants ......”

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Feb 16,2018
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Mitch Moth
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By: 'Christian'
Feb 16,2018
1 people found
this helpful
Mitch and Matthew were excellent. They found me new tenants within a couple of weeks of instruction at the rent I was hoping to achieve. They kept me updated regularly with viewings and were polite, professional and helpful throughout....
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Comment on agent fees
Very good/reasonable.
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“Catherine has been of great help in sorting out our ......”

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Feb 14,2018
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Catherine
By: 'Sanjay'
Feb 14,2018
0 people found
this helpful
Catherine has been of great help in sorting out our issues. Very responsive. Appreciate her professional approach in dealing with tenant issues....
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Comment on agent fees
Generally a helpful bunch of people who look after the interests of the tenant.
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By: Mark Williams
Feb 14, 2018
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Hi Sanjay Thank you for the kind words about Catherine. I'm very proud to have her in our team and delighted she is looking after you. Best wishes Mark ...

“Both Matthew and Mitch were easy/ nice to deal with ......”

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Feb 13,2018
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Mitch Moth
By: 'Antonia'
Feb 13,2018
1 people found
this helpful
Both Matthew and Mitch were easy/ nice to deal with and very accommodating/ flexible throughout the process. Tenants were found ASAP....
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Comment on agent fees
Good
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“He was very kind and helpful when we looked for ......”

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Feb 13,2018
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By: 'Jose'
Feb 13,2018
0 people found
this helpful
He was very kind and helpful when we looked for our house, giving to us many options. Well done...
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“Sam was very polite and professional at all times and ......”

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Feb 11,2018
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Magda
By: 'ioana'
Feb 11,2018
0 people found
this helpful
Sam was very polite and professional at all times and made the process of renting the property really easy. very good communication as well....
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Comment on agent fees
very polite and helpful. thank you so much for everything
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“We have been renting a property through Williams Lynch for ......”

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Feb 11,2018
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Mathew
By: 'Judith'
Feb 11,2018
0 people found
this helpful
We have been renting a property through Williams Lynch for the past year and their service is great. Mathew has always been very quick and reliable in answering our queries and helping to resolve any issues....
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“Estate agents are known to have a reputation and during ......”

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Feb 10,2018
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By: 'Edward'
Feb 10,2018
0 people found
this helpful
Estate agents are known to have a reputation and during my time searching I experienced it for myself, however, Sam Swinburne is changing the game. Sam Swinburne was the best estate agents by a country mile and it was a pleasure to work with him....
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“Sam has been really helpful with the process of renting ......”

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Feb 09,2018
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By: 'Cynthia'
Feb 09,2018
0 people found
this helpful
Sam has been really helpful with the process of renting a property. He's professional and at the same time very approachable - a good asset to the company....
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“Very good agent, answers the e-mail almost immediately and always ......”

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Feb 08,2018
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Catherine
By: 'Edgar'
Feb 08,2018
0 people found
this helpful
Very good agent, answers the e-mail almost immediately and always try her best to get good agreements between the tenants and the landlord. Since she started working at Williams Lynch our relationship with them got 10x better....
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Comment on agent fees
Very good agent, answers the e-mail almost immediately and always try her best to get good agreements between the tenants and the landlord. Since she started working at Williams Lynch our relationship with them got 10x better.
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“Chris was great, so flexible and would go the extra ......”

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Feb 08,2018
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By: 'Nicola'
Feb 08,2018
0 people found
this helpful
Chris was great, so flexible and would go the extra mile for anyone. Was honest and kept us in the loop every step of the way!...
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Comment on agent fees
More expensive than other agencies
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“This was my first encounter with Beresford Residential within my ......”

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Feb 07,2018
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By: 'Ed'
Feb 07,2018
3 people found
this helpful
This was my first encounter with Beresford Residential within my rental search this time, but not my first with a South West London Estate Agent. Cameron was well presented and can be recognised as a warm, trusting and honest representative for his industry and the ...
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Comment on agent fees
n/a
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By: Olivia Potts
Feb 22, 2018
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Cameron was an exceptional consultant to work with and I'm over the moon our house hunt was assigned to him! He responded to all of my queries efficiently, accurately (always maintaining a polite and professional manner) but most importantly and stand out of all was that I truly felt he was on my side. I've gone through letting agents countless times in London and I've never once enjoyed working with them - but I did with Cameron! He's an asset to Beresford Residential and I wouldn't hesitate r ...

“This review is for Mathew Madeley who has been my ......”

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Feb 04,2018
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By: 'Jyoti'
Feb 04,2018
0 people found
this helpful
This review is for Mathew Madeley who has been my property manager since I moved into 2 Grange Walk Mews. Mathew is very responsive to any requests about the property and does his best to get them resolved as soon as possible....
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By: Mark Williams
Feb 04, 2018
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Thank you for Mathew's review Jyoti. He will be delighted to be recognised for his efforts. Mark ...

“We've just sold our flat through Townends. We were really ......”

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Feb 03,2018
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By: 'Charlotte'
Feb 03,2018
0 people found
this helpful
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys :)...
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Comment on agent fees
Reasonably priced fees
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“I saw a property on line, called in and spoke ......”

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Feb 02,2018
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By: 'ANDREW'
Feb 02,2018
1 people found
this helpful
I saw a property on line, called in and spoke to Matthew who was very informative and friendly. I arranged to meet him there a half hour later. He was there before me, showed me around property and was not pushy at all. He answered ...
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“Both Mark and Eleanor were fantastic. Always kept to what ......”

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Feb 01,2018
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By: 'retha'
Feb 01,2018
0 people found
this helpful
Both Mark and Eleanor were fantastic. Always kept to what we agreed, professional but with the personal touch too when you sadly say goodbye to your home. Have had some pretty horrific experiences with estate agents befoe so dealing with them was an absolute joy...
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“Catherine is an absolute star of an agent.She really ......”

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Feb 01,2018
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Catherine
By: 'Paula'
Feb 01,2018
0 people found
this helpful
Catherine is an absolute star of an agent.She really went above & beyond to help. Really truly kind, reliable & caring agent....
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“Really impressed with this company. One of the nicest letting ......”

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Jan 31,2018
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Dannielle
By: 'Diana'
Jan 31,2018
0 people found
this helpful
Really impressed with this company. One of the nicest letting agents I've found in London. All the staff were friendly and helpful throughout the whole process of finding a flat....
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Comment on agent fees
Good
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“Absolutely fantastic service from Chris. Professional, speedy response times and ......”

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Jan 31,2018
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By: 'Jess'
Jan 31,2018
0 people found
this helpful
Absolutely fantastic service from Chris. Professional, speedy response times and delivers on his word! You can't ask for much more from an estate agent....
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Comment on agent fees
In line with the rest of them.
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“Excellent service by the whole office, after trying three different ......”

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Jan 30,2018
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Iain
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Magda
By: 'Mark'
Jan 30,2018
1 people found
this helpful
Excellent service by the whole office, after trying three different agents prior to Beresford at West Norwood we randomly thought we'd give them a try and it was well worth it they said they'd let it in 14 days they didn't they let it in 7 days, ...
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Comment on agent fees
Good
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“Chris was great. Friendly and very helpful, we got good ......”

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Jan 24,2018
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By: 'Dan'
Jan 24,2018
0 people found
this helpful
Chris was great. Friendly and very helpful, we got good advice on what we could get within our budget, and even a recommendation of what to put an initial offer in at. We were operating on a tight time frame and Chris made sure everything ...
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“Myself and my partner rented a property through Beresford for 3 ......”

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Jan 24,2018
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By: 'Emma'
Jan 24,2018
0 people found
this helpful
Myself and my partner rented a property through Beresford for 3 years. First off, we only needed to view one property because it was perfect for us, so that was just about as easy as it gets! Any time we needed to get in contact, they ...
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Comment on agent fees
Nobody likes fees, but they seemed reasonable. Not particularly high or low
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“Beresford Residential have proven to be efficient, polite and provided ......”

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Jan 23,2018
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By: 'Mrs'
Jan 23,2018
0 people found
this helpful
Beresford Residential have proven to be efficient, polite and provided better communication that most other Agents I have used previously. Jerome was particularly helpful....
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Comment on agent fees
I negotiated a more reasonable fee from Jerome- and I am happy with that.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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