Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“This was my first time renting a property so I ......”

Share on :
Nov 11,2012
Minithumbup
By: 'Andrew'
Nov 11,2012
0 people found
this helpful
This was my first time renting a property so I was a little unsure on how the procedure worked. I met Sophie welch at Townends who was extremely helpful, and completely understanding of my current situation. With no place to live, and due to start ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very impressed by Townends' letting negotiator at its ......”

Share on :
Nov 10,2012
Minithumbup
By: 'Hanna'
Nov 10,2012
0 people found
this helpful
I was very impressed by Townends' letting negotiator at its Putney branch, Harry Pearson. Energetic, positive, friendly, knowledgeable about the area, he paid attention to my requirements and helped me find what I was looking for. Harry showed attentiveness, flexibility, willingness to meet my needs ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As first time buyers the whole process of buying a ......”

Share on :
Nov 10,2012
Minithumbup
By: 'L'
Nov 10,2012
0 people found
this helpful
As first time buyers the whole process of buying a house can be very daunting but I am pleased to say both Aaron & Chad at Townends made the journey very straightforward for us. They were always there to give help and advice with any queries ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My Partner and I purchased our first ever property through ......”

Share on :
Nov 10,2012
Minithumbup
By: 'Oliver'
Nov 10,2012
0 people found
this helpful
My Partner and I purchased our first ever property through the Townends Aldershot Branch. This took from Start to Finish 29 days. Both Mr Gifford and Mr Darlington, were professional, approachable and most importantly Helpful. This Branch were very flexible when it came to arranging viewings, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After calling many estate agents in the Croydon area, Townends ......”

Share on :
Nov 09,2012
Minithumbup
By: 'Nice'
Nov 09,2012
1 people found
this helpful
After calling many estate agents in the Croydon area, Townends were the only ones who actually asked me more in depth questions about what I was looking for in a property. After telling them I wanted a modern and centrally located one, they called me ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I could not recommend Jon and his team (Harrison and ......”

Share on :
Nov 07,2012
Minithumbup
By: 'Mark'
Nov 07,2012
0 people found
this helpful
I could not recommend Jon and his team (Harrison and Ryan particularly) more. They worked hard getting lots of viewings through the door and their personable and professional approach was very impressive. I spoke with Jon regularly who gave quick updates and feedbacks from viewings. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was looking for an one-bed or two-bed flat in ......”

Share on :
Nov 07,2012
Minithumbup
By: 'MZ'
Nov 07,2012
0 people found
this helpful
I was looking for an one-bed or two-bed flat in Streatham Hill or Balham areas during the summer 2012. I had been searching for about three weeks by the time Clint Amfo started working on finding me a suitable place. He managed to find a great ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Michael was very helpful and informative in our dealings with ......”

Share on :
Nov 06,2012
Minithumbup
By: 'Stephanie'
Nov 06,2012
0 people found
this helpful
Michael was very helpful and informative in our dealings with an extremely unhelpful seller. I think everything possible was done to make the purchase go through as fast as possible despite the difficulties. Other members of staff weren't always quite so helpful or well informed. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We put our maisonette on sale with Townends in April 2012 ......”

Share on :
Nov 06,2012
Minithumbup
By: 'wendy'
Nov 06,2012
0 people found
this helpful
We put our maisonette on sale with Townends in April 2012 after seeing 3 local agents, they gave the middle valuation which seemed reasonable. Shelley was very friendly and knowledgeable throughout, helping with advice when asked. Steven was always professional and a good salesman. Our property was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional, dedicated, trustworthy and totally committed team who took care ......”

Share on :
Nov 06,2012
Minithumbup
By: 'Darren'
Nov 06,2012
0 people found
this helpful
Professional, dedicated, trustworthy and totally committed team who took care of the entire process from end to end including both my buyers and my vendor. I would have absolutely no hesitation in using or recommending Townends, James Azoulai and their wonderful team, Thank you guys!!!!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent customer service. Adam was exceptional in sorting out all ......”

Share on :
Nov 06,2012
Minithumbup
By: 'Anonymous'
Nov 06,2012
0 people found
this helpful
Excellent customer service. Adam was exceptional in sorting out all aspects of the letting. Thank you so much...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Michael was very professional and listened to what "we" the ......”

Share on :
Nov 06,2012
Minithumbup
By: 'Mrs'
Nov 06,2012
0 people found
this helpful
Michael was very professional and listened to what "we" the customer actually required. We required a tenant so it was very important who we wanted living in our property. Good communication skills and kept us in the loop as and when required rather then bombarding ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful from the beggining. Understood what i'm lloking for ......”

Share on :
Nov 03,2012
Minithumbup
By: 'Md'
Nov 03,2012
0 people found
this helpful
Very helpful from the beggining. Understood what i'm lloking for and found me a place immediately. The team was efficient and the overall team demonstrate Customer Service at its best....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have just exchanged on a property that was being ......”

Share on :
Nov 03,2012
Minithumbup
By: 'Scott'
Nov 03,2012
0 people found
this helpful
We have just exchanged on a property that was being sold by Townends in Putney and must say they did a very good job. We dealt with James primarily and Andy, who were both professional and easy to deal with. This purchase was a tricky ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found Jenna most helpful and personable. The entire process ......”

Share on :
Nov 03,2012
Minithumbup
By: 'Gary'
Nov 03,2012
0 people found
this helpful
I found Jenna most helpful and personable. The entire process of finding a place to rent was made enjoyable by her friendly and professional manner. Jenna always got back to me and updated me everystep of the way....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The staff were professional and experienced with selling property on ......”

Share on :
Nov 02,2012
Minithumbup
By: 'Mike'
Nov 02,2012
1 people found
this helpful
The staff were professional and experienced with selling property on Goldsworth Park, Woking. Lisa, from head office, really worked hard to ensure exchange of contracts went through as quickly as possible and kept us informed regularly on the progress....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Did a great job in securing sale on our property ......”

Share on :
Nov 01,2012
Minithumbup
By: 'KATE'
Nov 01,2012
0 people found
this helpful
Did a great job in securing sale on our property - the prospective purchaser was vetted properly, negotiations with the buyer and his solicitors ensured a smooth and speedy completion. Excellent work - would recommend!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rented a property recently through Croydon branch. After visiting four ......”

Share on :
Nov 01,2012
Minithumbup
By: 'Chris'
Nov 01,2012
0 people found
this helpful
Rented a property recently through Croydon branch. After visiting four agents early on a Friday morning, and being told that for our budget of £1600 for a 3 bedroom house in East Croydon there was little available, we finally reached Townends Croydon Walked in on a clearly ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used Townends in Ealing for the past six ......”

Share on :
Nov 01,2012
Minithumbup
By: 'Damian'
Nov 01,2012
0 people found
this helpful
I have used Townends in Ealing for the past six years for both letting and sales and have found them to be very good. Adam Webber has always been friendly, polite and efficient, so I will most likely continue to use Townends when looking for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My property had been with another agent for two weeks ......”

Share on :
Nov 01,2012
Minithumbup
By: 'Pamela'
Nov 01,2012
0 people found
this helpful
My property had been with another agent for two weeks without much feedback from them. As a Landlord, I was looking to have my property re-let as quickly as possible, so I called Townends and was put through to Andy. Andy was cheerful and enthusiastic ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The team at Townends Putney were great, right from the ......”

Share on :
Oct 31,2012
Minithumbup
By: 'ByeByeDisraeliRd'
Oct 31,2012
1 people found
this helpful
The team at Townends Putney were great, right from the start. Lead by Andy, we had an honest evaluation and James supported us throughout the sale with good feedback along the way. We were stuck in the middle of a chain, and they kept their ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The sale of our property was somehow troublesome but Townends ......”

Share on :
Oct 31,2012
Minithumbup
By: 'Margarita'
Oct 31,2012
0 people found
this helpful
The sale of our property was somehow troublesome but Townends always mange to find prospective buyers very quickly. They kept us updated on regular basis and they were also polite and corteous even when things were getting a bit tricky. My only criticism is that ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Townends Estate Agents
Oct 31, 2012
View all comments (1)
Dear Margarita, Thank you very much for taking the time to post this review of Townends in Ealing. We’d like to reassure you that your experience of dealing with multiple managers during your sale is extremely unusual for us and would like to apologise for any inconvenience this caused you during your sale, however we are glad to hear that despite this your overall experience with us was positive. We would like to wish you every happiness in your new home. Kind regards Towne ...

“I was very happy with the services received, Stacey Jenden ......”

Share on :
Oct 30,2012
Minithumbup
By: 'M'
Oct 30,2012
0 people found
this helpful
I was very happy with the services received, Stacey Jenden provided me with excellent services, she was always ready to help and she was very professional, providing the highest standards of customer care. I will recommend Townends letting agency. The service was 10 out of 10. Well ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“we would highly recomend townends in northfields to any of ......”

Share on :
Oct 30,2012
Minithumbup
By: 'stuart'
Oct 30,2012
1 people found
this helpful
we would highly recomend townends in northfields to any of our friends or relatives. they were polite, dependable and very proffesional. stuart johnson was our main agent , and we could not fault him. he has worked tirelessly from day one to help us sell our ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Our experience with Townends was a great one. The vendor ......”

Share on :
Oct 30,2012
Minithumbup
By: 'Mr'
Oct 30,2012
1 people found
this helpful
Our experience with Townends was a great one. The vendor of the property we had bought kept going on holiday and they really went beyond the call of duty to get hold of her and move the sale along. Ryan is the chap we dealt ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“they helped me a lot when i wanted to move ......”

Share on :
Oct 30,2012
Minithumbup
By: 'samuel'
Oct 30,2012
0 people found
this helpful
they helped me a lot when i wanted to move to another address they restored my faith in agents in general which i had lost good job ross and team keep it up...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to say a huge thank you to ......”

Share on :
Oct 29,2012
Minithumbup
By: 'T'
Oct 29,2012
0 people found
this helpful
I would like to say a huge thank you to Eve and her lettings team at Townends Englefield Green. I have had my property rented through their office for a number of years and recently decided to try and sell the property with another local ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Have just sold my property through Townends and have been ......”

Share on :
Oct 27,2012
Minithumbup
By: 'CJ'
Oct 27,2012
1 people found
this helpful
Have just sold my property through Townends and have been so impressed throughout the whole process - especially with Stuart. There were a few hiccups along the way but Stuart was on hand to answer my questions, chase the buyer and liase with solicitors. Very ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We approached Townends and several other agents in late June ......”

Share on :
Oct 27,2012
Minithumbup
By: 'Tara'
Oct 27,2012
0 people found
this helpful
We approached Townends and several other agents in late June this year to sell our property in Sunbury. We went with them over other agents, as the service we had from them even before agreeing to sell with them was fantastic. Once the property was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was pleased with the way the selling of my ......”

Share on :
Oct 26,2012
Minithumbup
By: 'Barbara'
Oct 26,2012
4 people found
this helpful
I was pleased with the way the selling of my property was carried out. I have been impressed with the help and assistance given by all members of staff involved with the selling of my flat. I give special mention to Ryan Talbot who has ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn