92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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Latest Reviews
View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
11th May 2024
reviewed by 'Chima'
16th Apr 2024
reviewed by 'Hannah Youles'
19th Mar 2024
reviewed by 'Emma Abbate'
29th Feb 2024
reviewed by 'Nicky'
21st Feb 2024
reviewed by 'Daniel'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £22,000 | £27,800,000 |
| Lettings | 92% | 86% | £355 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1076 | 38 | 1579 | 168 | 758 | 20 | 590 | 12 | 135 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
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Nov 25,2012
Nov 25,2012
0
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I would just like to say that the service I recieved by Benn Churchill was a cut above the rest. I marketed my property for sale with an agent that I wont mention for many months and after weeks of recieving letters from Benn stating ...
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Nov 24,2012
Nov 24,2012
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After using a couple of lettings agents who did not deliver on their promises I contacted Townends and spoke to Stacey Jenden about my property. Stacey was very professional, finding out what I wanted, informing me about the rental market in the area and what ...
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Nov 24,2012
Nov 24,2012
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I've used a number of agents in Putney to let my property and have come back to Townends in the last couple of years. The prices are competitive and with Erol & his team on the case I haven't had to wait long for offers at ...
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Nov 23,2012
Nov 23,2012
7
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We invited 3 agents round to value our property, Beresfords were the least smarmy and didn't try to be our friend. A good start. Unfortunately after appointing them I spent ages cleaning our flat for photos only for them to be corrupted and they never made ...
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“They brought us quality tenants, excellent service, prompt, efficient.Especially ......”
Nov 23,2012
Nov 23,2012
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They brought us quality tenants, excellent service, prompt, efficient.
Especially John Catchpole, excellent service.
Good Follow up, viewing has been arrange in well advance....
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Nov 22,2012
Nov 22,2012
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very impressed with highly efficient service. Excellent tenants were found, referenced and had moved in within 7 days. All calls and emails were promptly dealt with. Many thanks....
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Nov 22,2012
Nov 22,2012
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I would highly recommend Clint Amfo of the Streatham branch of Townends. I rented a property through him earlier this year, and was impressed with his excellent service level and personable manner.
Sadly however in my opinion he's a rare diamond, as I wouldn't recommend ...
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Nov 22, 2012
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(1)
Dear 'Loulou'
I am genuinely disappointed to read your comment and would very much appreciate the opportunity of being able to fully investigate the difficulties you have experienced with Townends.
In order for me to do this, there is additional information that I will need and I would ask that you contact me at your earliest convenience by email to [email protected].
Kind Regards
Luticha McNeal
Head of Property Management ...
Nov 22,2012
Nov 22,2012
0
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We had been thinking of moving for a couple of years, and had not considered Townends because they didn't seem to be the natural choice for our road. However after they sold one property, they had prospective clients still wishing to purchase, and we responded ...
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Nov 22,2012
Nov 22,2012
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The team were really friendly and helpful. They made sure that we got an early viewing once they had matched us to the right property, which worked out very well in the end! I'm saying it was a 100% perfect experience, but overall very good. And ...
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Nov 22,2012
Nov 22,2012
0
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Mr Edworthy was efficient and effective. He showed me round five properties explaining the assets and possibilities of each. Having learnt my requirements he tried hard to fulfill these - resulting in my choice. I am very grateful for his positive attitude and kindness. I ...
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Nov 21,2012
Nov 21,2012
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I was very impressed with Townends especially the Putney branch and Harry Pearson. Harry did his homework and matched us with exactly what we required in a rental property. He knew the area well he was efficient and it was a pleasure doing business with ...
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Nov 20,2012
Nov 20,2012
0
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Excellent agency. What a difference versus my experience with other agencies. Very professional, courteous, and responsive. I would strongly recommend them to anyone....
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Nov 20,2012
Nov 20,2012
0
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The whole team worked very hard to sell the property at a difficult time in the market and were always available to discuss the sale when needed. We felt well supported by Townends and would definitely recommend them to others....
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Nov 20,2012
Nov 20,2012
2
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I have just sold my house via Townends Estate Agents and with this experience I commend the professionalism and efficiency with which Townends completed the process....
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Nov 19,2012
Nov 19,2012
0
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Very Impressive service from the guys at Townends. Matt and his team were really helpful and kept me informed with everything I needed to know. Zero stress with the Townends team. 5 star service....
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Nov 17,2012
Nov 17,2012
1
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I found Benn to be extremely helpful throughout the process. I was particularly impressed with his handling of a most difficult vendor. The fact that the sale went through in the time it did is in no small way down to the management of the ...
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Nov 16,2012
Nov 16,2012
0
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We have been living in Singapore for more than five years and Townends have acted as the letting agents for our property back home in Berkshire for more than four of those years. We originally used two other local agents but were not satisfied with ...
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Nov 16,2012
Nov 16,2012
0
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My experience with Andy at Townends Guildford is really very good, he managed to get far more viewings on my property than any other agent that we had been listed with previously to Townends. I wish we had listed with them from the beginning, the ...
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Nov 16,2012
Nov 16,2012
0
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Property sold quick, great speed and determination from start to finish. Great personal touches and even speeding to our defence when the new owners tried to gain acces prior to money transfer on completion. Recommend their efficiency and professionalism for anyone....
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Nov 16,2012
Nov 16,2012
0
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I found Stacey Jenden of Townends EA, South Norwood to be a most helpful and accomodating Agent. She is in fact an asset to her company in addition to the landlords themselves. She has arranged everything seamlessly and I have barely had to get involved ...
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Nov 15,2012
Nov 15,2012
1
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Andy and Olly were absolutely committed to obtaining a sale. These guys at Townends are head and shoulders above other estate agents. When looking for a property, they were phoning me the moment they had something suitable to view - even before the property was ...
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Nov 15,2012
Nov 15,2012
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I was in a hurry to find a property to rent, as my buyer wanted to complete quickly. Of all the agents I visited on a Saturday morning, Harry was proactive, listened to my requirements and fixed appointments to view that day. By Monday, I ...
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Nov 15,2012
Nov 15,2012
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Mss McCann was helpe full and understanding and she love her job and im sure i will be renting again from townends....
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Nov 15,2012
Nov 15,2012
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We had a few viewings arranged with Toby. He suggested we see a property that we wouldnt have thought of viewing. This was the one we ended up buying! He really understood our needs. We had a second viewing with Tim who made us feel ...
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Nov 15,2012
Nov 15,2012
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I was generally very happy with the way my agents handled the sale even though it took three attempts to find a committed buyer. They did value it a bit high in the first place and this may have been the reason that two buyers ...
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Nov 15,2012
Nov 15,2012
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I didnt choose Townends to let my property at first but after 3 week with another agent and no sucess I swapped to Townsends who let the property within a week. Great communication from all the team throughout with Matt & Ben the shining stars....
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Nov 14,2012
Nov 14,2012
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the existing tenants gave notice on Thurday night and I called Townends on Friday afternoon. By close of play on Monday the agent had organised 4 viewings and achieved 2 offers at full asking rent from 2 different high quality tenants with the minimum of fuss. a great ...
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Nov 14,2012
Nov 14,2012
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Having failed miserably to market our property with one particular sole agency, we turned multi-agency including Townends. Within two days we had more viewings than with our previous agents' eight weeks on the job.
Simon, Patrick and Nigel were professional, courteous, punctual and knowledgeable. Though ...
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Nov 12,2012
Nov 12,2012
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The team at the Thornton Heath branch took over the sale of our property at our request following a bad experience with the High street Croydon Branch. Our sale of our property fell thorough with the Croydon Branch, but We decided to give Townends another ...
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Nov 12,2012
Nov 12,2012
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Having used a large number of estate agents to find my property, Townends were the stand out agent I used in Woking. They were very professional, offered a personal service and were very informative during my property search. I always found with other agents, bar ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
