Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Addlestone, KT15
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5

“There was difficulty over my references as I have been ......”

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Jan 09,2013
Minithumbup
By: 'TimM'
Jan 09,2013
2 people found
this helpful
There was difficulty over my references as I have been abroad for 7 months and it wasn't easy to get all the necessary proof together (or know what proof to provide) for that part of my 3-year history of residence. Harry was, first of all, reassuring ...
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“Chris and Rowan were excellent. They were helpful, proactive, responsive, ......”

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Jan 09,2013
Minithumbup
By: 'Jon'
Jan 09,2013
1 people found
this helpful
Chris and Rowan were excellent. They were helpful, proactive, responsive, honest and straight-forward in all of our dealings with them....
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“During the entire buying process, I had a very positive ......”

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Jan 08,2013
Minithumbup
By: 'First-time'
Jan 08,2013
0 people found
this helpful
During the entire buying process, I had a very positive experience dealing with Toby Parkinson of Hamilton Chess, starting with the initial viewing and offer right through to collecting the keys upon completion. Toby conducted himself in a professional manor and was courteous at all ...
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“We are absolutely delighted with the service at this branch ......”

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Jan 08,2013
Minithumbup
By: 'Patricia'
Jan 08,2013
0 people found
this helpful
We are absolutely delighted with the service at this branch of Townends. Diane and her team have worked so hard to find us suitable tenants very quickly, which has meant no gaps, which is our biggest worry. The team are helpful, professional and understanding - ...
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“My property purchase went through quickly and professionally without any ......”

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Jan 07,2013
Minithumbup
By: 'J'
Jan 07,2013
0 people found
this helpful
My property purchase went through quickly and professionally without any fuss, but i was particularly impressed, post-puchase, when I needed some help with keys and Tom went well beyond the call of duty to help and solve the problem. it's service and attitude such as ...
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By: Townends Estate Agents
Jan 09, 2013
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Dear J, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James and Tom as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations s ...

“Very helpful and friendly ,and quick at responding at emails. ......”

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Jan 05,2013
Minithumbup
By: 'Benni'
Jan 05,2013
0 people found
this helpful
Very helpful and friendly ,and quick at responding at emails. I got the lease agreement modified and agreed without stress. Thank you Jenna...
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“Townends picked up intelligence that our original chain had fallen ......”

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Jan 03,2013
Minithumbup
By: 'Russell'
Jan 03,2013
1 people found
this helpful
Townends picked up intelligence that our original chain had fallen through. They had a specific property in mind, given our requirements and offered a viewing. Overall Service - tailored specifically to our needs not a "general hope for the best" approach, professional, proactive and supportive....
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“I dealt with Gina at Townends and she was very ......”

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Jan 03,2013
Minithumbup
By: 'missL2013'
Jan 03,2013
0 people found
this helpful
I dealt with Gina at Townends and she was very straight talking, and didn't beat around the bush with sales talk like the other agents in Ealing. She found us a lovely flat which was exactly to our taste and requests upon coming in and ...
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“Townends were fantastic - professional, friendly and supportive. They also ......”

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Dec 29,2012
Minithumbup
By: 'Rachel'
Dec 29,2012
0 people found
this helpful
Townends were fantastic - professional, friendly and supportive. They also helped a lots with the final exchange and completion of the contacts after sale was agreed. They really worked hard and I'd also like to thank Ronaldo, who was great....
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“They handled my purchase very professionally all the way through. ......”

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Dec 29,2012
Minithumbup
By: 'Rory'
Dec 29,2012
1 people found
this helpful
They handled my purchase very professionally all the way through. Especially in getting responses to all my questions in a timely minor. I am sure they must have felt that I was a pain at times. The only small negative criticism I would have is ...
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“I was extremely pleased with the service provided by Townends ......”

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Dec 28,2012
Minithumbup
By: 'Liz'
Dec 28,2012
1 people found
this helpful
I was extremely pleased with the service provided by Townends from start to end. in the first instance they offered honest and realistic advice that was well referenced to the local area and it was this alone that won them my business. they supported me ...
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“I enquires about a property via rightmove and asked to ......”

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Dec 28,2012
Minithumbup
By: 'Maggie'
Dec 28,2012
0 people found
this helpful
I enquires about a property via rightmove and asked to be contacted by email as I'm very busy at work. James followed the instructions and got back to me within the hour of my enquiry. He booked me in for a time which was good ...
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“James was very helpful; he found a list of properties ......”

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Dec 26,2012
Minithumbup
By: 'Samson'
Dec 26,2012
0 people found
this helpful
James was very helpful; he found a list of properties that fit our criteria and answered all our questions promptly. He was very friendly and went out of his way to get things completed for us. A very good service, I would recommend Townsend Lettings....
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“James has incredible client focus and goes the extra mile ......”

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Dec 24,2012
Minithumbup
By: 'Suzy'
Dec 24,2012
0 people found
this helpful
James has incredible client focus and goes the extra mile to ensure that customer needs are met. He knows exactly what needs to be done, by when and makes it all happen effortlessly and with good humour. He is a consummate professional, very respectful and ...
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“Very good all round, the addlestone branch were very helpful ......”

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Dec 22,2012
Minithumbup
By: 'Mrs'
Dec 22,2012
0 people found
this helpful
Very good all round, the addlestone branch were very helpful and found a good tenant quickly. Head office were very good I dealt with Hayley who was quick at getting back to me with answers. Tenant has been in for 6 months and we have a ...
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“As a landlady I have ben a customer of Townends ......”

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Dec 22,2012
Minithumbup
By: 'Helen'
Dec 22,2012
1 people found
this helpful
As a landlady I have ben a customer of Townends Ealing branch now for 12 years and find their customer service excellent. Regardless of whom you deal with at the branch they are always polite, responsive, punctual and efficient. The current lettings Manager, Adam Webber, has ...
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“Agent kept us in constant update of the progress of ......”

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Dec 22,2012
Minithumbup
By: 'Kamal'
Dec 22,2012
0 people found
this helpful
Agent kept us in constant update of the progress of the sale. Very polite, curteous and professional in dealing with both and very efficient in dealing with any concerns we had. Highly recommeded....
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“Andy Gearing at Townends Estate Agents was excellent in being ......”

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Dec 22,2012
Minithumbup
By: 'Dr'
Dec 22,2012
0 people found
this helpful
Andy Gearing at Townends Estate Agents was excellent in being very responsive to all our queires and willing to follow up the process in all areas (e.g. solicitor, bank, seller, property management). We would certainly recommend Andy Gearing as a highly professional agent....
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“Stacey was polite, positive,very helpful and assertive at all ......”

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Dec 21,2012
Minithumbup
By: 'MG'
Dec 21,2012
0 people found
this helpful
Stacey was polite, positive,very helpful and assertive at all times. She is a credit to Townends. A true professional much better than Townends head office. Who continously sent out wrong contracts which I found to be unprofessional and incompetent. keep up the great work....
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“Townsend were very good they regulary kept me update on ......”

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Dec 21,2012
Minithumbup
By: 'Henry'
Dec 21,2012
0 people found
this helpful
Townsend were very good they regulary kept me update on how the tenant search was going and feedback form people they toured. It was noticible once I brought Townends onboard that the number or people visiting my property dramatically increased. They made the process very ...
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“Abdul was very helpful throughout the process to find me ......”

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Dec 21,2012
Minithumbup
By: 'Tom'
Dec 21,2012
5 people found
this helpful
Abdul was very helpful throughout the process to find me a tenant. he kept in touch regularly so that I always knew what was going on, and got me the price I wanted. I would recommend him to prospective landlords....
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“We have engaged Regents Estate Agents in Sunbury on Thames ......”

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Dec 21,2012
Minithumbup
By: 'kengandbill'
Dec 21,2012
0 people found
this helpful
We have engaged Regents Estate Agents in Sunbury on Thames to sell our house. We had quotations from three different local agents and Brett Foulser gave us the most convincing reasons for his suggestion for the value of our property. Also, Brett was the only ...
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By: Regents Estate Agents
Dec 21, 2012
View all comments (1)
Dear Keng and Bill, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of m ...

“Brilliant agent that were always on top of everything through ......”

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Dec 20,2012
Minithumbup
By: 'Jemma'
Dec 20,2012
0 people found
this helpful
Brilliant agent that were always on top of everything through every process of the letting. Ben or Robert were always available to answer any questions or would ring straight back if they were out of the office. Was nice to deal with the same person ...
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“Professional and prompt service is all that i received from ......”

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Dec 20,2012
Minithumbup
By: 'wendyb'
Dec 20,2012
0 people found
this helpful
Professional and prompt service is all that i received from Townends. From the moment i enquired on a property, i received nothing but the best service. The staff at Townends estate agents helped me with finding my new home and helped me settle before the ...
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“This is the worst letting agent it has even been ......”

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Dec 20,2012
Minithumbdown
By: 'Unimpressed'
Dec 20,2012
4 people found
this helpful
This is the worst letting agent it has even been my misfortune to have encountered. Their only goals appear to be making money and making people's lives a complete misery. The agent I originally dealt with hounded me with phone calls at any time of ...
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By: Townends Estate Agents
Dec 21, 2012
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email on [email protected] Kind Regards Luticha ...

“After an unusually horrific shared ownership house sale in which ......”

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Dec 20,2012
Minithumbup
By: 'Jules'
Dec 20,2012
1 people found
this helpful
After an unusually horrific shared ownership house sale in which I was left with nowhere to live, I contacted Sophie welch at Townends who was incredibly helpful, she understood my situation and arranged two viewings the very same day. I fell in love with the ...
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“Firstly, this Estate Agent was quick to view, quick to ......”

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Dec 20,2012
Minithumbup
By: 'Brian'
Dec 20,2012
1 people found
this helpful
Firstly, this Estate Agent was quick to view, quick to give me a written valuation and quotation and really quick to get the property on the market. Secondly, they were amazingly quick with a realistic buyer who then went on to complete - so their ...
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“My property had been on the market with another agent ......”

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Dec 19,2012
Minithumbup
By: 'Mrs'
Dec 19,2012
0 people found
this helpful
My property had been on the market with another agent for about a month and I wasn't having much luck. After recovering multiple letters from Reece is asked them to market the property. James carried out the viewings and came across very helpful and approachable. ...
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“I had been looking for a flat to rent for ......”

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Dec 18,2012
Minithumbup
By: 'Desperate'
Dec 18,2012
0 people found
this helpful
I had been looking for a flat to rent for over 4 weeks. After visiting over 36 flats with 11 other agencies, Townends Putney managed to nail it from the first property they showed us. Jean-Claude provided us with professional and most importantly honest service. The property he ...
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“The first time I walked into the branch, I was ......”

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Dec 18,2012
Minithumbup
By: 'Eszter'
Dec 18,2012
0 people found
this helpful
The first time I walked into the branch, I was greeted with a warm welcome and a smile. We all know that moving can be quite stressful sometimes but I had a very positive experience dealing with Matt and Katie in their Chiswick office. From ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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