Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“As a first time buyer, I couldn't have asked for ......”

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Jan 18,2013
Minithumbup
By: 'Vicky'
Jan 18,2013
0 people found
this helpful
As a first time buyer, I couldn't have asked for a better Estate Agent to help me find/ buy my property. From the very beginning I was regularly informed of properties for sale. On finding the one I actually wanted to buy, I was regularly ...
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By: Regents Estate Agents
Jan 21, 2013
View all comments (1)
Dear Vicky, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth rec ...

“I was very pleased with the service from Townends. They ......”

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Jan 18,2013
Minithumbup
By: 'Mark'
Jan 18,2013
1 people found
this helpful
I was very pleased with the service from Townends. They found me a tenant within a couple of days, and the whole process was very straightforward. The fee for finding the tenant was competitive and lower than other agents. I'd recommend them to other landlords....
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“Efficient, friendly service. Sensible advice on pricing. Regular feedback after ......”

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Jan 18,2013
Minithumbup
By: 'Gareth'
Jan 18,2013
7 people found
this helpful
Efficient, friendly service. Sensible advice on pricing. Regular feedback after viewings. Abdul was in regular contact and always returned calls. I dealt with Breda less but she even offered to interrupt her weekend to go to the property to liaise with contractors. Property was let ...
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“Most people only seemed to write reviews if they have ......”

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Jan 18,2013
Minithumbup
By: 'Elderpower'
Jan 18,2013
2 people found
this helpful
Most people only seemed to write reviews if they have had a bad experience so I thought it only fair to let others know of a positive estate agent experience (never thought I would say it). Firstly Nick came round to value my property and ...
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“1. Mr. Parkinson has patient to listen to the buyer even ......”

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Jan 18,2013
Minithumbup
By: 'Monica'
Jan 18,2013
0 people found
this helpful
1. Mr. Parkinson has patient to listen to the buyer even it's not his own responsibility to resove the problem however he showed his empathy when the situtation is not a pleasant one. 2. Mr. Parkinson is a good communicator to make sure both parties understand each ...
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“Always act in a fast, efficient and professional manner. Justine ......”

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Jan 16,2013
Minithumbup
By: 'Karl'
Jan 16,2013
1 people found
this helpful
Always act in a fast, efficient and professional manner. Justine is constantly on the ball on proactive when dealing with queries and requests....
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“Joe was an excellent point of contact throughout the sale ......”

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Jan 16,2013
Minithumbup
By: 'Mark'
Jan 16,2013
1 people found
this helpful
Joe was an excellent point of contact throughout the sale of our property, and the purchasing of our new house. The team in Staines also kept us informed of the progress of both properties. We are very happy with the service we received from Townends ...
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“I had bought my property from Townends last year (2011) So ......”

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Jan 16,2013
Minithumbup
By: 'S.Carducci'
Jan 16,2013
1 people found
this helpful
I had bought my property from Townends last year (2011) So when I decided that it was time to move again I turned to them. I was introduced to the Manager of the branch who went through all their policies and paper work with me, made ...
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“This is the third time I have let this flat ......”

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Jan 16,2013
Minithumbup
By: 'Mrs'
Jan 16,2013
2 people found
this helpful
This is the third time I have let this flat and cannot express how glad I am that I chose Townends this time. I shall be using Townends for all future rentals and cannot recommend them highly enough. I'm only sorry I didn't discover them ...
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“Great at matching us with appropriate property. Proactive in suggesting ......”

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Jan 16,2013
Minithumbup
By: 'Ellen'
Jan 16,2013
1 people found
this helpful
Great at matching us with appropriate property. Proactive in suggesting and contacting us about new properties that came on the market. punctual, knowledgeable, friendly and not easily deterred by us being picky ;). Also patient as we had a holiday break in our search....
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“Justine was extremely helpful to me when I first approached ......”

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Jan 16,2013
Minithumbup
By: 'Linda'
Jan 16,2013
0 people found
this helpful
Justine was extremely helpful to me when I first approached Hamilton Chess to let the above property. I had just returned from living overseas and she helped iron out a few minor problems relating to that. Any time I have phoned Justine or popped into ...
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“Townends were given my property to let in December 2012. Despite ......”

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Jan 16,2013
Minithumbup
By: 'Mr'
Jan 16,2013
1 people found
this helpful
Townends were given my property to let in December 2012. Despite fears the house would have been empty over the Festive period it was let within days. Through Stacey's tenacity she found excellent tenants and kept me informed of developments every step of the way. Stacey ...
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“Provide an excellent, friendly efficient service from selecting a tenant ......”

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Jan 15,2013
Minithumbup
By: 'M'
Jan 15,2013
0 people found
this helpful
Provide an excellent, friendly efficient service from selecting a tenant right, dealing with day to day problems through to organising inventory check out.....
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“A friendly service with letting staff who are keen to ......”

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Jan 15,2013
Minithumbup
By: 'Jean'
Jan 15,2013
0 people found
this helpful
A friendly service with letting staff who are keen to sort out problems and liaise with tenants. Always available to discuss issues with and to respond to queries....
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“For over two years Hamilton Chess have been acting for ......”

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Jan 15,2013
Minithumbup
By: 'Mrs'
Jan 15,2013
0 people found
this helpful
For over two years Hamilton Chess have been acting for me in the letting of two flats, and I cannot recommend them too highly. During that time they have not only obtained suitable tenants, and with the minimum "empty" period; they have dealt with every ...
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“Moving from London to Windsor, myself and my wife were ......”

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Jan 15,2013
Minithumbup
By: 'Dan'
Jan 15,2013
0 people found
this helpful
Moving from London to Windsor, myself and my wife were excited to see what options we could find in Windsor. I'm pleased to say that Hamilton Chess were head and shoulders above the other estate agents in Windsor. Not only did they have a great ...
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“The Girls never gave up, my property was on the ......”

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Jan 15,2013
Minithumbup
By: 'Andrina'
Jan 15,2013
1 people found
this helpful
The Girls never gave up, my property was on the market for 3 months, but there enthusiasm was always there, I am also in sales and Iwas very impressed how they conducted the viewings, compared to other estate agents. There was total communication all the time, ...
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“I was very impressed with the level of service we ......”

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Jan 14,2013
Minithumbup
By: 'FranB'
Jan 14,2013
1 people found
this helpful
I was very impressed with the level of service we have received from Townends. From the start, I have found them honest and very easier to deal with. An estate agent should be someone who is telling the truth and guiding you through this process. ...
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“I have found Brad to be very professional and knowledgeable ......”

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Jan 14,2013
Minithumbup
By: 'Zelda'
Jan 14,2013
1 people found
this helpful
I have found Brad to be very professional and knowledgeable about the property that I was viewing and also was very efficient in responding to my queries. It made my move very easy and hassle/stress free, which was great as moving from central London ...
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“Let the property quickly and efficiently. Agreed not to charge ......”

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Jan 12,2013
Minithumbup
By: 'Tony'
Jan 12,2013
3 people found
this helpful
Let the property quickly and efficiently. Agreed not to charge fees for renewal, only the cost of an updated tenancy agreement....
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“Mark and Nick at Townends made the experience of buying ......”

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Jan 12,2013
Minithumbup
By: 'Richard'
Jan 12,2013
1 people found
this helpful
Mark and Nick at Townends made the experience of buying our first home as seamless as possible. From finding the perfect property for us right through to completion they were always accessible and contactable whenever needed without anything being too much trouble. When we come ...
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“A great pleasure in dealing with Townends. Abdul was outstanding ......”

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Jan 12,2013
Minithumbup
By: 'G'
Jan 12,2013
7 people found
this helpful
A great pleasure in dealing with Townends. Abdul was outstanding from start to finish, he found me the right client within a very short time. All paperwork was dealt with smoothly and efficiently. I would use their services again in the future....
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“Abdul responded quickly, found three prospective tenants and recommended one ......”

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Jan 12,2013
Minithumbup
By: 'Marion'
Jan 12,2013
3 people found
this helpful
Abdul responded quickly, found three prospective tenants and recommended one which we accepted. He was friendly and helpful all the way through the process. Paperwork has to be done by head office and there is a web-based contracts process but head office staff were responsive ...
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“After many false starts with other Agents, Townends finally getting ......”

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Jan 11,2013
Minithumbup
By: 'Jo'
Jan 11,2013
1 people found
this helpful
After many false starts with other Agents, Townends finally getting a Sale for my property. Lisa Goggins, a Sales Progressor assigned to assist my sale through to completion is probably one of the main reason my sale actually happened. I say this as my relatively ...
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“Hamilton Chess have been renting my property for me for ......”

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Jan 11,2013
Minithumbup
By: 'D'
Jan 11,2013
1 people found
this helpful
Hamilton Chess have been renting my property for me for the past 5 years with a number of tennats witin this time period. I have always found them very helpfull and excellent at resolving any issue with property as well as finding tennats and sorting out ...
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“Great servie! We told the agent what we we're looking ......”

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Jan 10,2013
Minithumbup
By: 'Drew'
Jan 10,2013
3 people found
this helpful
Great servie! We told the agent what we we're looking for and he found a list of properties that met our criteria exactly! We were spoilt for choice in the end and really found it hard to pick the best of a good bunch. Billy ...
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“We received first class service from Townends, Woking Branch. All ......”

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Jan 10,2013
Minithumbup
By: 'Sven'
Jan 10,2013
0 people found
this helpful
We received first class service from Townends, Woking Branch. All the Staff we dealt with, all the way were very courteous, knowledgeable and professional. When we first called Townends to arrange viewing these were set up very quickly and efficiently and we even received a ...
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“James was an extremely helpful agent for me. As an ......”

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Jan 10,2013
Minithumbup
By: 'Haley'
Jan 10,2013
1 people found
this helpful
James was an extremely helpful agent for me. As an American coming to this country to study at RHUL I had no ability to visit the area to look for a suitable flat to live in during my stay. Upon reaching out to Townends, James ...
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“Stacey Jenden was very helpful and pro-active and provided me ......”

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Jan 09,2013
Minithumbup
By: 'Worldwide'
Jan 09,2013
1 people found
this helpful
Stacey Jenden was very helpful and pro-active and provided me with a very good service in getting my property let. I would definitely use her and Townends again when letting out my property in future....
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“I would like to express that the service from all ......”

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Jan 09,2013
Minithumbup
By: 'Abdul'
Jan 09,2013
6 people found
this helpful
I would like to express that the service from all the Townsend staff is highly professional and a credit to themseleves for what I thought was going to be a very stressful experience was in fact not. From my fist meeting with Ali I have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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