Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Abdul has done a good job finding a flat for ......”

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Jan 27,2013
Minithumbup
By: 'Cristina'
Jan 27,2013
0 people found
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Abdul has done a good job finding a flat for us as quick as we wanted. He explained to us every detail about the tenancy agreement and tried to make it easy. He knows his job and enjoys doing it. We are glad he is ...
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“Would recommend Townends for anyone looking to buy or sell ......”

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Jan 26,2013
Minithumbup
By: 'Martin'
Jan 26,2013
0 people found
this helpful
Would recommend Townends for anyone looking to buy or sell in Sunbury. There's knowledge (of the local market) in abundance and importantly the team are accessible and friendly. Chad and Rob are good guys and a chap called Harrison stood out in terms of customer ...
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“I would like to say that I found the Team ......”

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Jan 25,2013
Minithumbup
By: 'Debbie'
Jan 25,2013
0 people found
this helpful
I would like to say that I found the Team at Townends Thornton Heath absolutely wonderful, especially Shelly and Kalpesh . We were first time buyers and we had a really bad experience with a different estate agent, and what should have been a really exciting ...
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“The personal service of the agent is what stood out. ......”

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Jan 24,2013
Minithumbup
By: 'Mark'
Jan 24,2013
0 people found
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The personal service of the agent is what stood out. As she knew it was our first property, she walked us through the process, helped us with pricing etc, things seemed pretty straightforward. She stayed in contact throughout the process and helped us around any ...
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“A job very well done. After an initial briefing with ......”

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Jan 24,2013
Minithumbup
By: 'gerrardl'
Jan 24,2013
1 people found
this helpful
A job very well done. After an initial briefing with the agent (Michael) on property requirements, I was thrilled when the FIRST AND ONLY property I viewed with Townsends met all those requirements. Needless to say I was making an offer that very night. This ...
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“We were very glad to have gone with Regents. Everyone ......”

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Jan 24,2013
Minithumbup
By: 'Aniko'
Jan 24,2013
0 people found
this helpful
We were very glad to have gone with Regents. Everyone there was extremely friendly and seemed to genuinely care about selling our flat. Brett, Amanda and Chris were always available when we called, and we felt we could trust their advice. We would happily recommend ...
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By: Regents Estate Agents
Jan 24, 2013
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Dear Aniko and Dave, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of ...

“I was struggling to find the right agent for my ......”

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Jan 24,2013
Minithumbup
By: 'Mrs'
Jan 24,2013
0 people found
this helpful
I was struggling to find the right agent for my property and had a few different valuations from other agents but Robert stood out as he was very polite and professional, answered all my questions and made the experience of letting my property stress free. ...
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“Both Jean-Claude and Cameron offered an excellent customer service first ......”

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Jan 24,2013
Minithumbup
By: 'Rory'
Jan 24,2013
0 people found
this helpful
Both Jean-Claude and Cameron offered an excellent customer service first in terms of securing the the propoerty at a prices below the asking price and within our budget and then when there were complications with referencing they went well beyond what I would expect estate ...
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“As landlords we have been very happy with the lettings ......”

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Jan 23,2013
Minithumbup
By: 'Jean'
Jan 23,2013
0 people found
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As landlords we have been very happy with the lettings service provided by Townends Ealing. We have found the Lettings Manager, Adam Webber, to be very reliable, easy to work with and most importantly, to be able to find the right type of tenants within ...
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“I was very pleased with Regents I had them on ......”

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Jan 23,2013
Minithumbup
By: 'Villyville'
Jan 23,2013
0 people found
this helpful
I was very pleased with Regents I had them on as a second agent and they really did get people through the door to view. The whole team Brett/Amanda/Chris were very helpful and friendly. Would use them again. Main thing is they are ...
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By: Regents Estate Agents
Jan 23, 2013
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Dear Villyville, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mout ...

“Harry was very professional in his manner. He was easy ......”

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Jan 23,2013
Minithumbup
By: 'Chris'
Jan 23,2013
0 people found
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Harry was very professional in his manner. He was easy to get along with, keen but not overly pushy, as was Erol. I would reccommend Townends to prospective tennants....
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“Having contacted Townends regarding a property to let they then ......”

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Jan 23,2013
Minithumbup
By: 'Ms'
Jan 23,2013
0 people found
this helpful
Having contacted Townends regarding a property to let they then offered me details for another better suiting my needs. In spite of a fast moving rental market, Townends professionally negotiated an outcome satisfactory to myself and the landlord. They maintained a proactive and diligent approach ...
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“We changed from our initial estate agent to Regents, and ......”

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Jan 22,2013
Minithumbup
By: 'jimzoe'
Jan 22,2013
0 people found
this helpful
We changed from our initial estate agent to Regents, and were glad we did. They were professional and friendly from the start and kept us informed of all developments during the sale, including a weekly round up of events. From start to finish they made ...
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By: Regents Estate Agents
Jan 23, 2013
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Dear Jimzoe, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth re ...

“Compared to my previous experience of letting agents, Hamilton Chess ......”

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Jan 22,2013
Minithumbup
By: 'agilbride'
Jan 22,2013
0 people found
this helpful
Compared to my previous experience of letting agents, Hamilton Chess are fantastic. They are readily available and always keep you updated of the status of any work that you have requested be done, and give you ample notice if they need to access a property. ...
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“Stacey has excelled in all aspects, she's very professional, courteous ......”

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Jan 22,2013
Minithumbup
By: 'Michael'
Jan 22,2013
0 people found
this helpful
Stacey has excelled in all aspects, she's very professional, courteous and proactive. She took all my requirements into consideration before recommending a tenant to me. Stacey is highly recommended!...
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“Jenna was professional at all times and kept us informed ......”

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Jan 22,2013
Minithumbup
By: 'Priya'
Jan 22,2013
0 people found
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Jenna was professional at all times and kept us informed in regards to our tenant. She was able to get a tenant for us in a relatively short time...
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“Jan has been very efficient in resolving problems regarding my ......”

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Jan 22,2013
Minithumbup
By: 'Tenant'
Jan 22,2013
0 people found
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Jan has been very efficient in resolving problems regarding my flat. She is an effective liaison between the landlord and myself, and she appears keen to help. Although in many cases she has a difficult task to complete, I always have the feeling that she ...
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“The marketing of the property was good, the price we ......”

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Jan 21,2013
Minithumbup
By: 'Mr'
Jan 21,2013
0 people found
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The marketing of the property was good, the price we obtained was good and overall we found their performance good & professional as the bottom of the chain we were in was very unhelpful and in our opinion very unprofessional making Chad's job all the more ...
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“Ricky and Myles have given great service with the purchase ......”

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Jan 21,2013
Minithumbup
By: 'Randal'
Jan 21,2013
0 people found
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Ricky and Myles have given great service with the purchase of our first property. They have responded diligently to all of our requests before and after the sale of property. In the future I would gladly do business with them and Townends,...
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“the whole team at townends where very helpful and supportive, ......”

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Jan 20,2013
Minithumbup
By: 'danpaget87'
Jan 20,2013
0 people found
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the whole team at townends where very helpful and supportive, any questions we had were answered, anytime we called no matter how busy they ade time to contact us and helkp in anyway possible, i would recommend townends to anyone...
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“Although we did not find a property through Townends, we ......”

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Jan 20,2013
Minithumbup
By: 'Hayley'
Jan 20,2013
0 people found
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Although we did not find a property through Townends, we had regular contact with Lewis and he was always very friendly and informative of new properties that may be of interest to us. During our viewings Lewis was always on time, and welcoming. Any questions ...
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“We would like to say a huge thank-you to Aleksandra ......”

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Jan 20,2013
Minithumbup
By: 'Nichola'
Jan 20,2013
0 people found
this helpful
We would like to say a huge thank-you to Aleksandra for helping us in our search for our rental property. It was a long road to find the perfect place but with the help and dedication provided by Aleksandra and Stacey we have found it! ...
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“We were looking for a suitable buy-to-let property and thanks ......”

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Jan 19,2013
Minithumbup
By: 'Ken'
Jan 19,2013
0 people found
this helpful
We were looking for a suitable buy-to-let property and thanks to Joe we found one with the minimum of effort on our part. Joe clearly took on board all the comments and questions we asked during and following the viewing of a first property. He ...
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“I found the manager Riece very organised and efficient, he ......”

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Jan 19,2013
Minithumbup
By: 'Jenny'
Jan 19,2013
0 people found
this helpful
I found the manager Riece very organised and efficient, he found me a tenant very quickly and was helpful getting back to me with fees and moving dates. I would use this branch again to rent my flat....
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“All the staff my daughter and I dealt with were ......”

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Jan 19,2013
Minithumbup
By: 'Gary'
Jan 19,2013
0 people found
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All the staff my daughter and I dealt with were helpful but Gary Cooper was particularly impressive. He is an intelligent, helpful, humorous courteous man who politely and gallanty endured my daughter and I arguing over bedrooms! He was extremely informative and patient in helping ...
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“Was introduced to Townends via developer as was going to ......”

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Jan 19,2013
Minithumbup
By: 'Shaun'
Jan 19,2013
0 people found
this helpful
Was introduced to Townends via developer as was going to part exchange Andy Gearing arrived to discuss had already sold two propertys in cornwall in the previous 6 months and had various problems so was apprehensive to say the least , Andy was on time and very ...
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“Having rented properties for the last few years I've found ......”

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Jan 19,2013
Minithumbup
By: 'Matt'
Jan 19,2013
1 people found
this helpful
Having rented properties for the last few years I've found that agents tend to treat tenants very poorly. If you're not a landlord or you're not buying a property, they really couldn't care less about you. It's a bit like going into an expensive shop ...
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“Justine has been excellent in establishing the link between me ......”

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Jan 19,2013
Minithumbup
By: 'dusko'
Jan 19,2013
0 people found
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Justine has been excellent in establishing the link between me as the tenant and the landlord, and in resolving the problems that arose in setting up the contract and managing our continued relations....
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“Regents helped us find our first house quickly. Terry was ......”

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Jan 18,2013
Minithumbup
By: 'Manish'
Jan 18,2013
0 people found
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Regents helped us find our first house quickly. Terry was of real help as he could judge from our description and feedback on another property what we wanted. He was very open with sharing information and has been very honest during the whole process. The ...
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By: Regents Estate Agents
Jan 21, 2013
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Dear Manish, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James, Terry and Tom as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recom ...

“Abdul was so helpful he found somebody within two days ......”

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Jan 18,2013
Minithumbup
By: 'Mrs'
Jan 18,2013
7 people found
this helpful
Abdul was so helpful he found somebody within two days which was great he always returned my calls and I will only use Townends when ever I need to rent my flat some agents are not there for you he really was that's what made ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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