Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“We have just used Townends for a sale and purchase ......”

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Feb 13,2013
Minithumbup
By: 'Keri'
Feb 13,2013
0 people found
this helpful
We have just used Townends for a sale and purchase and they provided an excellent service. All of the staff at the Whitton branch are friendly, polite, efficient and responsive. All of my questions were answered expediently and Richard held the two sides of the ...
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“I highly recommend using the Whitton branch of Townends. Joanna ......”

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Feb 12,2013
Minithumbup
By: 'Kerry'
Feb 12,2013
0 people found
this helpful
I highly recommend using the Whitton branch of Townends. Joanna went out of her way to find me a property to rent in whitton, and matched my requirement perfectly. I found all the staff friendly and very welcoming when I visited the branch....
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“Scott is an extremely competent and helpful agent. Polite and ......”

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Feb 12,2013
Minithumbup
By: 'Mrs'
Feb 12,2013
1 people found
this helpful
Scott is an extremely competent and helpful agent. Polite and informative nothing too much bother. When he was away for a few days he assigned one of his colleagues Ross Trowbridge to me and once again he was a very helpful young man. My property ...
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“We we're looking for a rental property and Joanne was ......”

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Feb 12,2013
Minithumbup
By: 'rosie'
Feb 12,2013
0 people found
this helpful
We we're looking for a rental property and Joanne was absolutely brilliant at finding us a home that met our description perfectly. Not only did she remember us and what we wanted (which many other estate agents didn't) but she made us feel really valued ...
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“Great service received by Abdul and Chris, very professional attitude ......”

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Feb 11,2013
Minithumbup
By: 'marcus'
Feb 11,2013
6 people found
this helpful
Great service received by Abdul and Chris, very professional attitude and always kept me informed when ever new properties become availed. Abdul and Chris are a true example of what estate agents should be like, great team work and upbeat approach and would definitely use ...
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“I am writing this review about Brad Springett at the ......”

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Feb 11,2013
Minithumbup
By: 'alyx'
Feb 11,2013
0 people found
this helpful
I am writing this review about Brad Springett at the goldsworth park offices of Townends. I would reccomend going to this office (mr springett) in particular as I found him extremely helpful professional and Friendly when dealing with myself and my family with any queiries ...
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“The entire Townend team are extremely professional and courteous. They ......”

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Feb 11,2013
Minithumbup
By: 'C'
Feb 11,2013
1 people found
this helpful
The entire Townend team are extremely professional and courteous. They listened to our requirements and showed us properties that met our criteria. We were ready to put in an offer, but Billy encouraged us to view 1 last property that had just come on the market. ...
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“The service was really great. Jean Claude was very helpful ......”

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Feb 11,2013
Minithumbup
By: 'Michelle'
Feb 11,2013
0 people found
this helpful
The service was really great. Jean Claude was very helpful in assisting to make sure that we got the property, as we all really liked the property very much. Jean Claude is still offering assistance where ever he can , this the most helpful letting agencies ...
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“I have a property to rent in the Earlsfield area ......”

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Feb 11,2013
Minithumbup
By: 'richard'
Feb 11,2013
0 people found
this helpful
I have a property to rent in the Earlsfield area and since Cameron moved there I have found it much easier; Cameron has always handled it in a very professional manner. He has found good tenants and is always a phone call away from sorting ...
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“Diane and her team have been incredibly fast to respond ......”

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Feb 11,2013
Minithumbup
By: 'Landlady'
Feb 11,2013
0 people found
this helpful
Diane and her team have been incredibly fast to respond to my phone call for a tenant request. They had six viewings arranged within a day of my call. Diane listened to my specifications for a tenant and found exactly what I was looking for ...
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“Really helpful service from daniel who helped us find the ......”

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Feb 10,2013
Minithumbup
By: 'Rchidgey'
Feb 10,2013
0 people found
this helpful
Really helpful service from daniel who helped us find the property and Peter who dealt with our very tight turnaround schedule for getting references completed and moving in swiftly. Peter and another staff member (Matthew) were incredibely polite, friendly and helpful and worked to the ...
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“Although our initial dealing with Townends were very good and ......”

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Feb 10,2013
Minithumbup
By: 'Darren'
Feb 10,2013
0 people found
this helpful
Although our initial dealing with Townends were very good and the staff were attentive I found that parts of the chain of process were lacking to first time tenants. I found that we did have to contact the agent a number of times to chase ...
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“I found Towends staff responding to my queries promptly in ......”

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Feb 09,2013
Minithumbup
By: 'Jim'
Feb 09,2013
0 people found
this helpful
I found Towends staff responding to my queries promptly in a friendly manner treating it as a priority. They seem to be prepared to meet a client's demands half way. At a time when the lettings market is increasingly competitive, it is good to find ...
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“I viewed several properties with townends, and arranged property viewings ......”

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Feb 09,2013
Minithumbup
By: 'tennant'
Feb 09,2013
0 people found
this helpful
I viewed several properties with townends, and arranged property viewings via phone calls to the letting agent. Both agents I dealt with turned up on time , and were polite and friendly . Once I found the property I am now renting there was a slight misunderstanding ...
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“From the introduction to the congratulations on exchange Ricky and ......”

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Feb 08,2013
Minithumbup
By: 'Paul'
Feb 08,2013
0 people found
this helpful
From the introduction to the congratulations on exchange Ricky and Myles kept me informed and updated. When the sale seemed like it was hitting a delay with the buyers solicitor Ricky stepped in and supported the progression by speaking with the buyer and their solicitor. ...
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“I was looking for somewhere to rent in the south ......”

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Feb 08,2013
Minithumbup
By: 'Merissia'
Feb 08,2013
0 people found
this helpful
I was looking for somewhere to rent in the south norwood area and the townends team were amazing expecially Aleksandra she was so nice and polite and friendly. When we went n viewings she knew what she was talking about. She was helpful and whenever ...
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“I mainly dealt with Cameron though Michael was very helpful ......”

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Feb 08,2013
Minithumbup
By: 'Helen'
Feb 08,2013
0 people found
this helpful
I mainly dealt with Cameron though Michael was very helpful when I couldn't get hold of Cameron. Cameron was proactive and handled things sensitively and efficiently. He got me tenants that could move in just as the previous tenancy was ending and had others waiting ...
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“I have worked with both Stacey and Aleksandra on many ......”

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Feb 08,2013
Minithumbup
By: 'L'
Feb 08,2013
0 people found
this helpful
I have worked with both Stacey and Aleksandra on many occassions and they have always been polite, friendly, helpfull, efficient and very good at what they do. I would not hesitate to recommend them and will continue to work with them in the future....
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“Townends, Whitton, both sold my Mother's house and helped her ......”

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Feb 08,2013
Minithumbup
By: 'S'
Feb 08,2013
1 people found
this helpful
Townends, Whitton, both sold my Mother's house and helped her purchase her new home. It is to this end that I am happy to write a testimonial as I cannot commend enough the team based at the Whitton branch of Townends. For many years Estate ...
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“I was looking to purchase a flat and registered with ......”

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Feb 08,2013
Minithumbup
By: 'Jeannie7'
Feb 08,2013
0 people found
this helpful
I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed ...
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“I would like to thank Chad so much for his ......”

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Feb 08,2013
Minithumbup
By: 'Kate'
Feb 08,2013
0 people found
this helpful
I would like to thank Chad so much for his patience in my time-consuming rounds of mortgage-hunting, and for the work he must have done to keep the vendor sweet as he knew how much I wanted that property. He was also very helpful with ...
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“John went out of his way to make the search ......”

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Feb 07,2013
Minithumbup
By: 'Felix'
Feb 07,2013
0 people found
this helpful
John went out of his way to make the search for our rental property as seamless and enjoyable as possible. He patiently waited around as I measured and photographed and inspected every square foot of the flat, enthusiastically promoted its benefits, and answered all 1000 questions ...
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“Sophie was very helpful in selecting and eventually sorting an ......”

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Feb 07,2013
Minithumbup
By: 'Paul'
Feb 07,2013
0 people found
this helpful
Sophie was very helpful in selecting and eventually sorting an apartment out for me. Her manner and Knowledge was up to standard and she was easy to get on with. I have since recommended the agents onto others work colleagues coming to the area...
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“Abdul was extremely efficient,helpful & readily available.However what we ......”

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Feb 07,2013
Minithumbup
By: 'Fi'
Feb 07,2013
6 people found
this helpful
Abdul was extremely efficient,helpful & readily available.However what we most appreciated was his honesty and dedication to his role in our search & eventual move in.He made the process as stress free as possible...
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“The communication from Townends concerning the property they fully manage ......”

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Feb 07,2013
Minithumbdown
By: 'Farnham'
Feb 07,2013
0 people found
this helpful
The communication from Townends concerning the property they fully manage invariably involves crisis management; at the last minute. So advertising for a new tenant takes place after a tenant has left. They have very poor knowledge of local trades people and do not supervise the ...
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By: Townends Estate Agents
Feb 07, 2013
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view to resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email [email protected]. Kind Regards Luticha ...

“Joanna has been a first-class local lettings agent these last 12 ......”

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Feb 07,2013
Minithumbup
By: 'CL'
Feb 07,2013
0 people found
this helpful
Joanna has been a first-class local lettings agent these last 12 months. She is highly efficient and utterly professional and is always a delight to contact. She lost no time in finding me 2 sets of great tenants and is always happy to go the extra mile ...
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“Found them to be very professional and proactive.Sale fell ......”

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Feb 06,2013
Minithumbup
By: 'Jack'
Feb 06,2013
1 people found
this helpful
Found them to be very professional and proactive. Sale fell through a couple of times but Agents were constantly looking for potential buyers. Had a lot of interest and property was shown by the agents with a determined focus to get it sold....
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“Both Brett and Amanda have been outstanding in dealing with ......”

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Feb 05,2013
Minithumbup
By: 'Mrs'
Feb 05,2013
0 people found
this helpful
Both Brett and Amanda have been outstanding in dealing with the sale of my late Father's property. From the initial consultation that Brett undertook, to the viewings and sale, that Amanda then followed on with. Amanda has done what we were promised would happen, keeping ...
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By: Regents Estate Agents
Feb 06, 2013
View all comments (1)
Dear Mrs Green, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth ...

“James completely understood our needs and desires in finding a ......”

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Feb 05,2013
Minithumbup
By: 'Max'
Feb 05,2013
0 people found
this helpful
James completely understood our needs and desires in finding a new property. He was able to save us time by showing us the properties we were exactly looking for while giving us an indepth understand of each property, including an honest view on the positives ...
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“Townends were very proactive in selling our property and were ......”

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Feb 05,2013
Minithumbup
By: 'Very'
Feb 05,2013
0 people found
this helpful
Townends were very proactive in selling our property and were able to achieve more than we originally thought the property was worth and in a very short time scale. I had met with a few agents but found Michael very understanding and he was around ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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