Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“10/10 excellent, attentive and friendly service, with outstanding response times to ......”

Share on :
Feb 25,2013
Minithumbup
By: 'Chris'
Feb 25,2013
0 people found
this helpful
10/10 excellent, attentive and friendly service, with outstanding response times to all of my inquiries. Both Stacey and Aleks conducted all matters concerning my property with absolute professionalism, from finding suitable tenants, to preparing contracts, to references etc. together with excellent communication and continuous dialogue with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was a first time tenant when meeting Abdul at ......”

Share on :
Feb 24,2013
Minithumbup
By: 'Julie'
Feb 24,2013
6 people found
this helpful
I was a first time tenant when meeting Abdul at Townends to view is property. My experience of working with Townends was as professional as you would expect, but it was the really friendly personal service of everyone I spoke to and the way Abdul ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I want to start by saying that I m Italian ......”

Share on :
Feb 22,2013
Minithumbup
By: 'Mauro'
Feb 22,2013
0 people found
this helpful
I want to start by saying that I m Italian and I have been looking for a property for rent to me and my family because I work in London from 7 months and I had a lot of difficulty.......but when I meet Ben and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found the whole experience with Townends a very professional ......”

Share on :
Feb 22,2013
Minithumbup
By: 'Russell'
Feb 22,2013
0 people found
this helpful
I found the whole experience with Townends a very professional and courteous one. From the initial viewings and early dealings with Katalin, who was very helpful and kept me informed at all stages whilst trying to secure the property, to Michael and Hayley who was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have had an incredibly positive experience buying a flat ......”

Share on :
Feb 22,2013
Minithumbup
By: 'Bronwen'
Feb 22,2013
0 people found
this helpful
We have had an incredibly positive experience buying a flat with Townends. Chris who has dealt with us throughout the sale has been incredible helpful, going out of his way to facilitate our viewings of the flat and subsequent visits to do thing like measure ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The service me and my girlfriend received from Abdul when ......”

Share on :
Feb 20,2013
Minithumbup
By: 'Sean'
Feb 20,2013
6 people found
this helpful
The service me and my girlfriend received from Abdul when viewing what will be our future home was excellent, he was friendly and helpful, being patient and not pushing us into renting our property. Special thanks also for coming early on a sunday on his ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Found the service to be professional and very well organised ......”

Share on :
Feb 19,2013
Minithumbup
By: 'Brendan'
Feb 19,2013
0 people found
this helpful
Found the service to be professional and very well organised through the different contacts. Although they are not the cheapest in the area I think my first experience with an agent has been very good....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very responsive to my initial request, listened and responded to ......”

Share on :
Feb 19,2013
Minithumbup
By: 'Tony'
Feb 19,2013
0 people found
this helpful
Very responsive to my initial request, listened and responded to our requirments. Very polit, helpful and accomodationg and explained the process throughly. Overall a very efficient and well managed process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you to all at Townends Chiswick. Helpful, speedy and ......”

Share on :
Feb 19,2013
Minithumbup
By: 'Patrick'
Feb 19,2013
0 people found
this helpful
Thank you to all at Townends Chiswick. Helpful, speedy and very professional service throughout. We are very happy in our new home and would recommend Townends to friends....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Abdul's honesty and integrity speaks volumes!! Due to personal reasons ......”

Share on :
Feb 19,2013
Minithumbup
By: 'Joanna'
Feb 19,2013
6 people found
this helpful
Abdul's honesty and integrity speaks volumes!! Due to personal reasons I had to rent my property out and return to New Zealand urgently. Abdul 's diligence and understanding found me worthy tennants within 48 hours whilst making the whole process appear stress free and effortless. Nothing ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very professional and focused on getting the best possible tenant ......”

Share on :
Feb 19,2013
Minithumbup
By: 'K'
Feb 19,2013
1 people found
this helpful
Very professional and focused on getting the best possible tenant for us. Even during the quite christmas and early January period they had lots of viewings on the property and always followed up with feedback. After just a few weeks we had a tenant who ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After looking at most of the agents in the area ......”

Share on :
Feb 18,2013
Minithumbup
By: 'Ollie'
Feb 18,2013
0 people found
this helpful
After looking at most of the agents in the area we found a properly with Townends in Sunbury, The whole process was smooth and professional with good communication. The team at the office which in our case was manly Jessica and Jenna were polite, professional ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was highly impressed with their professionalism. I came into ......”

Share on :
Feb 18,2013
Minithumbup
By: 'M'
Feb 18,2013
0 people found
this helpful
I was highly impressed with their professionalism. I came into the office stressed out after viewing properties below my expectation. The agents were able to calm me down discuss with me what my needs were. i would say there attention to detail is exceptional on ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Myself and my partner are overall very pleased with the ......”

Share on :
Feb 18,2013
Minithumbup
By: 'Francesca'
Feb 18,2013
6 people found
this helpful
Myself and my partner are overall very pleased with the advice and help recieved by Chris and Abdul. They both went the extra mile to help our family in securing our chosen property which is incredibly reasuring as we are first time tenants. So great ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Our experience of Townends in Whitton was excellent. Specifically Sharon ......”

Share on :
Feb 18,2013
Minithumbup
By: 'Ian'
Feb 18,2013
0 people found
this helpful
Our experience of Townends in Whitton was excellent. Specifically Sharon and Richard. We found them to be open, honest and realistic in terms of valuations and time scales. Sharon was the kind, friendly face who helped us find the property. She was knowledgeable, approachable and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I purchased my property from Townends in Whitton and right ......”

Share on :
Feb 17,2013
Minithumbup
By: 'Mary'
Feb 17,2013
0 people found
this helpful
I purchased my property from Townends in Whitton and right from the start from sending an email enquiry I had a fast professional response and was highly impressed with the service I received I initially dealt with Sharon who I couldn't fault keeping me up ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The experience with Townends letting Agents and particularly the above ......”

Share on :
Feb 17,2013
Minithumbup
By: 'Catherine'
Feb 17,2013
0 people found
this helpful
The experience with Townends letting Agents and particularly the above mentioned members of staff was a pleasant one. I found myself in the predicament of needing a flat within a very limited period of time. I am glad to report that the above two gentlemen ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Robert and Brad were very supportive through the whole process ......”

Share on :
Feb 15,2013
Minithumbup
By: 'Rachel'
Feb 15,2013
0 people found
this helpful
Robert and Brad were very supportive through the whole process of us finding a new tenant, they were always there for advice and professional despite any obstacles they faced! Well done!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Stacey Jenden and Aleksandra Cyndrowska are the modern letting personal ......”

Share on :
Feb 15,2013
Minithumbup
By: 'U'
Feb 15,2013
0 people found
this helpful
Stacey Jenden and Aleksandra Cyndrowska are the modern letting personal i have ever met that are very understanding and willing to entertain a tenants offer. The flat am living at now was going for £1250 i offered £1200, i was told by Stacey Jenden and Aleksandra Cyndrowska ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I first let a property from Townends in 2006, and was ......”

Share on :
Feb 15,2013
Minithumbdown
By: 'Dom'
Feb 15,2013
3 people found
this helpful
I first let a property from Townends in 2006, and was very pleased with the service I received form them, so when I was looking to let again in Guildford in 2012 I had no hesitation in using them again. What a mistake that turned out to ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Townends Estate Agents
Feb 15, 2013
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view to resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email [email protected] or call 01932 736553. Kind Regards Luticha ...

“My overall experience with Townends has been positive. Thank you ......”

Share on :
Feb 15,2013
Minithumbup
By: 'Susan'
Feb 15,2013
0 people found
this helpful
My overall experience with Townends has been positive. Thank you for the very good service to-date. Keep up the good work!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a person that was looking to rent out ......”

Share on :
Feb 14,2013
Minithumbup
By: 'Alan'
Feb 14,2013
0 people found
this helpful
I am a person that was looking to rent out my house and I found Stacey to be very helpful,courteous,well presented and efficient in finding a suitable tenant,going through tenants cotract and finalising the contract....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very prompt and professional service. Recommended solicitor was excellent. Did ......”

Share on :
Feb 14,2013
Minithumbup
By: 'matt'
Feb 14,2013
0 people found
this helpful
Very prompt and professional service. Recommended solicitor was excellent. Did not feel like they were representing only the vendor's needs. We could have walked away a couple of times but chose not to as we thought Rob was representing our needs fairly too.......
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was a first time home buyer, who knew the ......”

Share on :
Feb 14,2013
Minithumbup
By: 'Sanjeewa'
Feb 14,2013
0 people found
this helpful
I was a first time home buyer, who knew the theory of buying a house in the beginning. But in reality this is a subject that i needed expert assistance which i happy received from the staff at townends sunbury. They helped me with my ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both Brad and Robert were incredibly helpful, friendly and courteous ......”

Share on :
Feb 14,2013
Minithumbup
By: 'swhite2601'
Feb 14,2013
0 people found
this helpful
Both Brad and Robert were incredibly helpful, friendly and courteous at all times that we had dealings with them. Brad arranged for me to come back to the property for a second time to measure up which was really helpful....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold and bought a property through Hamilton Chess in ......”

Share on :
Feb 14,2013
Minithumbup
picture is hidden
Rav Singh
By: 'Alex'
Feb 14,2013
0 people found
this helpful
We sold and bought a property through Hamilton Chess in Windsor. We weren't used to the process, as it's only the second property we're buying. We were very scepticle about the whole property purchase/sale in the UK, but Philip and Rav were very helpful ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Shelley was very professional and proactive throughout the sale of ......”

Share on :
Feb 13,2013
Minithumbup
By: 'K'
Feb 13,2013
0 people found
this helpful
Shelley was very professional and proactive throughout the sale of the property. Communication was very good and she was working for us to achieve an early exchange / completion from the time the sale was agreed. She liaised between my solicitor the buyer and the buyer's ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Exemplary service and attention to detail from start to finish. ......”

Share on :
Feb 13,2013
Minithumbup
By: 'Dr'
Feb 13,2013
0 people found
this helpful
Exemplary service and attention to detail from start to finish. Any company struggling with their customer satisfaction levels, would do well to note how Townends make sure they get the important things done promptly and to a good standard. Overall - professional and highly reliable....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Peter Lessels was excellent - he was extremely helpful and ......”

Share on :
Feb 13,2013
Minithumbup
By: 'Ereira'
Feb 13,2013
0 people found
this helpful
Peter Lessels was excellent - he was extremely helpful and even went the extra mile recommending carpet cleaners and inventory companies. he dealt with all our concerns patiently and professionally. The reason I have scored only good instead of excellent was that, we would have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would highly recommend Townsends estate agents in Whitton, Joanna ......”

Share on :
Feb 13,2013
Minithumbup
By: 'Craig'
Feb 13,2013
0 people found
this helpful
I would highly recommend Townsends estate agents in Whitton, Joanna and her fellow staff were very professional and found my family home to fit our requirements very quickly...I would definitely use Townsends estate agents again.......
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn