Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Helpful and Professional...”

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May 12,2018
Minithumbup
By: 'Emily'
May 12,2018
2 people found
this helpful
With tight specifications and a difficult move in date we expected to have trouble finding a property for summer move in. However, on our first, and only, day of viewings we were met with an efficient, helpful and professional attitude. As a result of this ...
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Good
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“Great experience...”

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May 10,2018
Minithumbup
By: 'Sabrina'
May 10,2018
0 people found
this helpful
I can't recommend enough Beresford residential especially Jerome. He was efficient, polite and professional. The communication was smooth, top service from start to finish. I would definitely go back to him in the future....
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“Excellent...”

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May 08,2018
Minithumbup
By: 'Brewster'
May 08,2018
0 people found
this helpful
I am very happy with the service I got from Jerome Jackson. He was very efficient at answering queries on our purchase. Also comments casually made to his colleagues received quick responses from Jerome. The streatham branch is easy to find. Thanks again Jerome....
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By: Beresford Residential
May 08, 2018
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Dear Brewster, thank you for your kind words and we wish you the very best in your new home. ...

“Very helpful and friendly...”

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May 08,2018
Minithumbup
By: 'Charlie'
May 08,2018
1 people found
this helpful
Elizabeth was great, she was friendly, efficient and professional. We enjoyed our viewing with her- she has a great sense of humour! Would definitely go with her again in the future. 5/5 definitely would recommend....
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By: Beresford Residential
May 08, 2018
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Hi Charlie, Thanks for your great review of your experience with Liz! ...

“Great service...”

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May 03,2018
Minithumbup
By: 'Adrien'
May 03,2018
1 people found
this helpful
Elizabeth is very professional, knowledgeable. She displayed a lot of enthusiasm, and was very quick at getting back to us with question or submitting offer to landlords rapidly! 5 stars for Elizabeth!...
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“Extremely helpful and friendly...”

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May 03,2018
Minithumbup
By: 'Tenant'
May 03,2018
0 people found
this helpful
We moved overseas a week ago. So everything for us is new in this big country. Elizabeth helped us a lot in finding our new home. She is a very professional and helpful consultant. She was always reachable on her phone if we had questions ...
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“Great Service and efficiency...”

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May 03,2018
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Catherine
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Catherine
By: 'Magda'
May 03,2018
1 people found
this helpful
We are registered with William Linch since September 2013 and we always received a Good Service and high level of efficiency from their Staff; overall we would not change this estate agency with any other in the city. We recently contacted them in order to get ...
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Comment on agent fees
Catherine Close keep up your amazing job, you will definitely deserve to have a brilliant career.
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By: Mark Williams
May 03, 2018
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Wow! Thank you Magda What an amazing review of a Catherine and the company. It's so good of you to take the trouble to write such lovely comments. She really is leading light for us all and I know she will be delighted Regards Mark ...

“Good experience - recommend...”

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May 03,2018
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Iain
By: 'Kate'
May 03,2018
0 people found
this helpful
We'd been looking to buy for 1 year. We finally lucked out not only with the property, but with our agents. Having bought & sold a few times before, this has been my best experience yet, by far. Iain was very professional, communicative & personable. Throughout inevitable buying/...
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“Efficient and committee...”

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May 03,2018
Minithumbup
By: 'Sabrina'
May 03,2018
0 people found
this helpful
I can't recommend enough Beresford residential especially Jerome. He was efficient, polite and professional. The communication was smooth, top service from start to finish. I would definitely go back to him in the future....
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“Very effective and good communication...”

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May 02,2018
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Lesley
By: 'Lesley'
May 02,2018
1 people found
this helpful
Mathew has been very helpful in dealing with a series of issues with our property. He has organised contractors and liaised well with us and the tenants so we are well informed. He has taken a lot of the stress away from us as landlords ...
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By: Mark Williams
May 02, 2018
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Thank you for your kind comments about Mathew's service standards. I'm delighted that his efforts are recognised as I'm sure he will be. Regards Mark ...

“Fantastic from start to finish!...”

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May 02,2018
Minithumbup
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Iain
By: 'Mel'
May 02,2018
1 people found
this helpful
I had 4 agents in back to back to value our property and it was immediately obvious that Iain and his team were the best candidates to work with as they saw the quality in our property and valued it higher then any other agents. They ...
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Comment on agent fees
Well worth the cost - we achieved a much higher price and easily covered our costs had we tried to sell on our own through an internet agent.
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“Great service...”

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Apr 30,2018
Minithumbup
By: 'Sylvia'
Apr 30,2018
0 people found
this helpful
Victor, Charles and the sales team found a buyer within a week of putting property on the market.Although the process had its challenges,they helped to make it a smooth transition.I recommended Townends thornton heath to my sister, who was about to sell ...
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Good.
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“Super Efficient & Professional...”

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Apr 27,2018
Minithumbup
By: 'Elizabeth'
Apr 27,2018
0 people found
this helpful
Beresford Residential- Streatham is a supernova estate agency and Jerome Jackson is a rear gem!. Jerome personally handled the sale of my flat from start to finish; he was kind, super efficient and very professional at all times. The sales process was very stressful and ...
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Comment on agent fees
Good value for money
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“Good estate agents with good people. Digital solution for reporting issues is excellent!...”

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Apr 27,2018
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Catherine
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Onal
By: 'Matt'
Apr 27,2018
1 people found
this helpful
I've been with Williams Lynch for over 2 years and overall have been very good. Onal was super helpful up front and Catherine has been excellent continued support. The digital solution for reporting issues is very effective....
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Comment on agent fees
Fees as expected
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“Very happy with agents...”

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Apr 26,2018
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Catherine
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Onal
By: 'SB'
Apr 26,2018
1 people found
this helpful
Williams Lynch have been managing my property for over 3 years now and I have been really happy with them. They are managing the property and I have had no problems with getting things sorted and my tenants similarly seemed to be happy with them. The ...
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Comment on agent fees
Very reasonable - especially for London
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“Thorough & Pleasent...”

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Apr 26,2018
Minithumbup
By: 'Clotilde'
Apr 26,2018
0 people found
this helpful
Sam's very knowledgeable and we trust him in our search for properties. He always comes through with interesting places. Great guy, great style....
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Good
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“Great service...”

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Apr 25,2018
Minithumbup
By: 'Rose'
Apr 25,2018
1 people found
this helpful
Viewing was made quickly and efficiently. We were able to make an offer to secure the property with no hassle. All together, professional and efficient....
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“Very helpful!...”

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Apr 25,2018
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Catherine
By: 'Merryn'
Apr 25,2018
1 people found
this helpful
Having had a slightly shaky start with Williams Lynch almost two years ago, I've been really happy to have our property taken over by Catherine. Having had a few things that needed sorting recently, I've been in touch with her and she is friendly and ...
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Comment on agent fees
Average fees for London property agency.
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“Top service...”

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Apr 25,2018
Minithumbup
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Navid
By: 'Razghamanesh'
Apr 25,2018
0 people found
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
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Comment on agent fees
Fair
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“Good local agents...”

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Apr 23,2018
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Catherine
By: 'Nick'
Apr 23,2018
1 people found
this helpful
Our representative Catherine is great... very easy to get in contact with and responsive when needed. Reasonable fees (around £100 plus VAT if I remember correctly). I'd recommend using Williams Lynch if you're in the Bermondsey area. Thanks Catherine :)...
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Comment on agent fees
Reasonable fees comparative to the rest of the market.
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“Fast and effective...”

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Apr 23,2018
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Michael
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Mitch Moth
By: 'Felicity'
Apr 23,2018
1 people found
this helpful
We chose our new property from Hamilton Chess at very short notice as our last one had unexpectedly fallen through (not Hamilton Chess). Mitch and Michael managed to get all paper work through in perfect timing and we could move into our little cottage. Some ...
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Comment on agent fees
Fees are good
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“Great experience...”

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Apr 20,2018
Minithumbup
By: 'Amy'
Apr 20,2018
1 people found
this helpful
I have to extend a huge thank you to Cameron for helping me to find my new home. He really did have to put up with a lot with me due to my indecisiveness and dragging along of friends to make sure I was making ...
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Comment on agent fees
Agent fees lower than other agencies I have rented with and were looking to rent with so that is a bonus!
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“Helpful and efficient...”

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Apr 17,2018
Minithumbup
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Catherine
By: 'Craig'
Apr 17,2018
1 people found
this helpful
Williams lynch have been handling my rental property for many years with efficiency. Catherine is a very helpful and congenial member of the team. Thanks lots. Craig...
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“From viewing to offer accepted in less than 24 hours!...”

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Apr 17,2018
Minithumbup
By: 'Justine'
Apr 17,2018
0 people found
this helpful
Sam was very professional, informative and fun to view the flats with. He knew the properties well and answered any questions we had in a way that made us confident in him and the properties he was showing us. When we expressed that we wanted ...
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“Super Helpful...”

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Apr 16,2018
Minithumbup
By: 'Matt'
Apr 16,2018
1 people found
this helpful
Elizabeth was super helpful and always very quick to get back to us on all our queries and questions. Would 100% recommend....
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Good
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“Great Service...”

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Apr 12,2018
Minithumbup
By: 'Deecsie'
Apr 12,2018
0 people found
this helpful
Have dealt with Jerome and Matt for some years now as a landlady. They have always been polite, quick to respond and provide an excellent service. My properties have been rented quickly and always with great tenants. They are by far the best agents I ...
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Comment on agent fees
good
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“Very happy with the service provided from Robert. Built a rapport with me and made sure the right property was found for me. very happy...”

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Apr 11,2018
Minithumbup
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Robert
By: 'Made'
Apr 11,2018
0 people found
this helpful
Pleased with the service. I have already recommedned Robert to one of my partners friends to rent out a property....
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Comment on agent fees
A bit high but in comparison to rest of the competition I can't complain
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“Chris Review...”

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Apr 10,2018
Minithumbup
By: 'M&M'
Apr 10,2018
0 people found
this helpful
Chris was super -- we walked into the Brixton office and he made time for us right away. He only showed us places that were a potential fit, and he was awesome once we decided to make an offer. He didn't pressure us or rush ...
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“Selling our property...”

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Apr 09,2018
Minithumbup
By: 'Claire'
Apr 09,2018
0 people found
this helpful
Both Pete and Dannielle were very professional, communicative and approachable and it was a pleasure to deal with them throughout the period of the sale....
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“Letting my property...”

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Apr 09,2018
Minithumbup
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Iain
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Leanne
By: 'Harry'
Apr 09,2018
0 people found
this helpful
The negative stigma that followed letting agencies made my decision to find my own professional tenants very simple. I've been successful in the past 10yrs so initially I was very sceptical about using this service. Like many a busy lifestyle/family doesn't afford much time ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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