92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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Latest Reviews
View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
11th May 2024
reviewed by 'Chima'
16th Apr 2024
reviewed by 'Hannah Youles'
19th Mar 2024
reviewed by 'Emma Abbate'
29th Feb 2024
reviewed by 'Nicky'
21st Feb 2024
reviewed by 'Daniel'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £22,000 | £27,800,000 |
| Lettings | 92% | 86% | £355 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1076 | 38 | 1579 | 168 | 758 | 20 | 590 | 12 | 135 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
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Stirling Ackroyd Branches (view all 39)
Sep 26,2018
Sep 26,2018
0
people found
this helpful
this helpful
I recently went through my first end of tenancy / start of new tenancy and Michael navigated me through it every step of the way with a calm approach and some great advice where he used his vastly superior experience on multiple areas that we worked ...
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Sep 17,2018
Sep 17,2018
0
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We found Magda to be consistently reliable and helpful, she would listen to our requests/ if we had any concerns, understand our perspective we were coming from as landlords, always courteous. We'd been with other agents and found this one to be the most helpful ...
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Sep 07,2018
Sep 07,2018
0
people found
this helpful
this helpful
My brother and I were looking for a flat and were helped by Mr. Swinburne.
He is a lovely gentleman and helped us view the flat instantly and on the same day was able to complete the deal for us and get us the flat....
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Sep 05,2018
Sep 05,2018
0
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Sam was really friendly and helpful when we were looking for a flat. He made sure we were kept in the loop at all times and was quick to reply. Highly recommended...
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Sep 04,2018
Sep 04,2018
0
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this helpful
this helpful
After having searched for a four bedroom flat and having seen a lot of places we were disappointed with, we luckily came across something we really loved. Sam gave us a great tour round, a great description of everything that was going to be redecorated ...
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Comment on agent fees
Good
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Sep 03,2018
Sep 03,2018
1
people found
this helpful
this helpful
Catherine has made the process of dealing with any problems as easy as a landlord would like. Catherine is definitely an asset to the agency in my opinion. Always a pleasure to deal with....
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Sep 24, 2018
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Thank you Raj, very much appreciated and you are always a lovely landlord to deal with :) ...
Aug 29,2018
Aug 29,2018
0
people found
this helpful
this helpful
All of the Beresford Residential staff were excellent to deal with from the outset from the agents to the photographer.. Sam was extremely efficient and personable and a very accessible agent finding the right kind of tenants for our property. Iain and Leanne also provided ...
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Comment on agent fees
Very good.
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Aug 28,2018
Aug 28,2018
0
people found
this helpful
this helpful
The two Marks gave exemplary and supportive service throughout the process of selling my old friend Paul's house in Englefield Green.
This was not a straightforward sale but the Englefield Green team rose to the challenge admirably, keeping us posted at all stages along the ...
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Comment on agent fees
Reasonable.
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Yes
Aug 23,2018
Aug 23,2018
3
people found
this helpful
this helpful
Awful customer service. Shelly-Ann didn't turn up at the property and didn't even call or email me to cancel. When I did finally get through to her here response was 'oh yeah it's been let so I cancelled the viewing' but did not let me ...
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Aug 17,2018
Aug 17,2018
1
people found
this helpful
this helpful
Sam and Ian at West Norwood were a great help throughout the process. As first time buyers Sam was really helpful explaining the process and also helping us move things forward with solicitors on both sides....
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Aug 14,2018
Aug 14,2018
1
people found
this helpful
this helpful
We've rented through Williams Lynch for the past three years and have been extremely happy with the level of service and support they've offered. Catherine has been very responsive and quick to help with questions and resolve any issues. Her diligence made our experience very ...
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Comment on agent fees
Standard
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Yes
Aug 17, 2018
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(1)
Thank you Eren :) ...
Aug 12,2018
Aug 12,2018
0
people found
this helpful
this helpful
As landlords with a number of properties in SE and SW London, it's vital that we can rely on the agents we work with.
Iain was professional and business-like in his approach to finding us suitable tenants in a very short space of time. His ...
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Aug 10,2018
Aug 10,2018
1
people found
this helpful
this helpful
Catherine has been a pleasure to deal with since she arrived at Williams Lynch. She is quick to reply to emails and has always followed through with requests. Catherine brings a personal touch to lettings which is always nice as i am an overseas landlord ...
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Comment on agent fees
I have let my apartment with Williams Lynch since 2009 and am very happy with their level of service and fee structure. They are specialist's in the area and hence are always able to let my property quickly and efficiently.
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Aug 03,2018
Aug 03,2018
1
people found
this helpful
this helpful
Sam has helped me twice already! He is always super professional and caring of his customers.
The first time I was in contact with him, Sam really took the time to understand what kind of property I wanted. He shared with me a great selection ...
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Comment on agent fees
The fees are fair
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Yes
Jul 30,2018
Jul 30,2018
0
people found
this helpful
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Abby is a pleasure to deal with and responds to emails with all the correct information within moments of receiving them....
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Comment on agent fees
Good
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Yes
Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
We organised a very last minute viewing of a property today and Sam was incredibly helpful and accommodating. He went through everything in great detail so we felt really secure and were happy to put our trust in him. Ian was also incredibly helpful showing ...
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Jul 22,2018
Jul 22,2018
0
people found
this helpful
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I found the team to be incredibly helpful, responsive and friendly at all points during the process. Maurice in particular has been brilliant, and I would recommend using Beresford for private landlords....
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Comment on agent fees
on par with London average
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Yes
“Alpha paid attention to my expectations as a client & paid specific attention to find properties that met my needs & did not waste my precious time....”
Jul 11,2018
Jul 11,2018
1
people found
this helpful
this helpful
HOME is where the heart is. Finding a place called 'home' is not an easy experience. An excellent service was provided by Alpha. A big 'Thank you' for opening my eyes to the current property market & showing patience by assisting me in finding my home....
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Jul 06,2018
Jul 06,2018
0
people found
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Arranged a viewing of a property for 6 o'clock. Left work earlier to make it although the agent did not show show up. Called Sam and he told me that he tried to get hold of me, he wasn't sure if he used my work landline (...
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Jul 06, 2018
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I clearly stated that I would like to be contacted via e-mails so did not understand why the agent attempted to call me at all. Even if that wasn't stated, I would still expect an e-mail follow up or when the agent plans to call, they normally double check the contact details.
I should be also informed that you will be attempting to contact me via phone as this is required for your safety. Worth putting it in your e-mail signature. It is not going to change the fact that I lost money as I had t ...
Jul 04,2018
Jul 04,2018
1
people found
this helpful
this helpful
My boyfriend and I are both students and had a guarantor. When viewing then propert the agent was very unhelpful and didn't say much. Asked him to send the paperwork as we wanted to property and said he would that evening. Days went by without ...
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Comment on agent fees
Expensive
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Yes
Jun 21,2018
Jun 21,2018
1
people found
this helpful
this helpful
I asked Mark's advice on what I should do regarding selling or letting my property. He had the best knowledge of anyone I had asked regarding the cause of the low rental and sales market, particularly information regarding the University's student population and accommodation. Enabled ...
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Jun 20,2018
Jun 20,2018
0
people found
this helpful
this helpful
Shelly was very friendly and helpful, making sure it all went well, to plan. Moving house obviously doesn't have to be as stressful as it's made out to be....
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Jun 20,2018
Jun 20,2018
1
people found
this helpful
this helpful
The two Marks were extremely helpful and understanding during a long drawn out sale. I won't bore everyone with the details, but suffice to say both Marks did their utmost to push things along handling every obstacle with sensitivity and professionalism....
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Jun 19,2018
Jun 19,2018
0
people found
this helpful
this helpful
After having had my property on sale with Winkworth's for seven months with no joy, I changed to Beresfords in February. I wanted the property under offer by the end of May and, in fact, it was sold by the end of May. Iain was ...
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Comment on agent fees
Good
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Yes
Jun 19,2018
Jun 19,2018
1
people found
this helpful
this helpful
I had problems with them from the begin, i paid all the money but i didnt have the contract and the keys on my hands for 1week, they are not organised and well informed as i paid much more for check in fees, and after 2 ...
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Comment on agent fees
BAD
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Yes
Jun 13,2018
Jun 13,2018
0
people found
this helpful
this helpful
Great service looking to buy a couple of investment properties, not going anywhere else, the advice given by Mark Shepherd and his team was exceptional, I think we will have a long standing relationship here!...
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Jun 11,2018
Jun 11,2018
0
people found
this helpful
this helpful
Elizabeth was very friendly and knowledgeable. Was not pushy either. Beresford were excellent in helping us and quick in negotiations. Very considerate too....
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Comment on agent fees
Standard (They were kind enough to waive one set of tenant fees as there were 2 people registering)
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Jun 01,2018
Jun 01,2018
0
people found
this helpful
this helpful
I have worked with Karl for the last 6 years and seen him rise from junior property manager to head of department. Karl has looked after the initial tenancy set up's for my portfolio of over 20 properties. I have always found him to be extremely efficient, ...
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May 21,2018
May 21,2018
5
people found
this helpful
this helpful
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends.
I can't ...
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May 18,2018
May 18,2018
0
people found
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this helpful
I really need 6*s to describe my experience with Beresford Residential, Streatham and Jerome Jackson in particular. For various reasons, almost exclusively due to my extremely poor health and frequent hospital stays, my sale wasn't the easiest in history but the service and support I ...
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Comment on agent fees
Very reasonable indeed. They are a very positive and hard working team.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
