Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Fantastic experience!...”

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Mar 26,2019
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Iain
By: 'Vittorio'
Mar 26,2019
0 people found
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My friend and I were urgently looking for a new flat and we were lucky enough to bump into Iain and Melon from Beresford Residential. Iain and Melon were very approachable, friendly and super thorough and we confirmed the flat pretty much after the first ...
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“1st Time Buyer...”

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Mar 25,2019
Minithumbup
By: 'Nazmin'
Mar 25,2019
0 people found
this helpful
I'm a first time buyer and was dealing with quite a few agents, however I found Jerome really stood out from the rest. He went over and above to arrange viewings to suit my busy schedule as well as guide me through a maze of ...
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“Jerome has been managing a flat of mine in London ......”

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Mar 25,2019
Minithumbup
By: 'Jess.'
Mar 25,2019
0 people found
this helpful
Jerome has been managing a flat of mine in London for several years now. The thing I find most helpful is how efficient he is, and how good his communication skills are. His responses are always timely and helpful. I would recommend him wholeheartedly....
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Comment on agent fees
Average.
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“New Tenants Beware...”

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Mar 20,2019
Minithumbdown
By: 'Anne'
Mar 20,2019
0 people found
this helpful
I approached the Northfields branch after finding several properties to let through them in the area on Rightmove. I was in need of a property urgently following a change of domestic circumstances. Whilst the branch was initially friendly to approach, arranged a viewing on the ...
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Comment on agent fees
They are slightly more than other letting agents in the area, despite the fact they purport you're getting a "good deal" from them compared to others.
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“Fake...”

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Mar 11,2019
Minithumbdown
By: 'Josie'
Mar 11,2019
1 people found
this helpful
The amount of fake listings this company have are a joke... every time I have called too see if a property is available they always say no and haven't taken it down... "oh sorry it's a technical issue" ... unbelievable! Surely there is a law against ...
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“Gavin was brilliant!!...”

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Feb 28,2019
Minithumbup
By: 'Karen'
Feb 28,2019
0 people found
this helpful
Gavin was brilliant. Came to our rescue in finding a tenant at the last minute. We had been treated so badly by another agent. Gavin and Nigel you are absolute professionals. Thank you so much....
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Comment on agent fees
Good for what they do.
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“Excellent...”

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Feb 11,2019
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Dannielle
By: 'Maria'
Feb 11,2019
0 people found
this helpful
I am extremely thankful to Danielle and all team members of Beresford Residential for helping me rent out a flat which was the best one possible. I must say that u r very prompt in your response and have been very helpful in completing each ...
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Comment on agent fees
Reasonable fees
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“Middle Kimbers...”

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Feb 01,2019
Minithumbup
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Rav Singh
By: 'Andy'
Feb 01,2019
0 people found
this helpful
From start to finish I was kept informed of the viewings and interest in my mother's property. Rav was very helpful in dealing with the purchasers solicitor ( who was not the quickest) and any queries I had were responded to very quickly. Extremely happy with ...
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Very reasaonable
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“Great commuicationa and service...”

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Jan 31,2019
Minithumbdown
By: 'GCasnici'
Jan 31,2019
0 people found
this helpful
Sam supported me all along the decision process and gave the right attention to details I didn't considered before. Highly recommended....
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“Excellent friendly service...”

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Jan 19,2019
Minithumbup
By: 'A'
Jan 19,2019
0 people found
this helpful
Friendly and helpful service. Always a good atmosphere within the branch when I visit and I'm always offered a cuppa! The way I'm treated and my tenant is treated really feels that they are acting in my best interests. I would thoroughly recommend....
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Comment on agent fees
Not the cheapest agent but good value
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“Nadine and Katie were very warm and helpful.it wasnt an area i really wanted but i couldnt help leaving it to them...”

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Jan 16,2019
Minithumbup
By: 'Abi'
Jan 16,2019
0 people found
this helpful
They sorted me out nicely and in good time.Always happy to talk. Always willing to help even when not obliged to...
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Comment on agent fees
Reasonable but can be cheaper lol
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“Professional and recommended...”

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Jan 16,2019
Minithumbup
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Lorraine
By: 'Danielle'
Jan 16,2019
0 people found
this helpful
My first contact with Lorraine made me feel comfortable and confident that I would receive the service and guidance required. She was helpful, professional and always easy to contact. Any information requested was dealt without delay and the entire experience made a smooth and easy ...
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“Thankyou!...”

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Jan 08,2019
Minithumbup
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Rav Singh
By: 'Mr'
Jan 08,2019
0 people found
this helpful
Dear Rav and team, We just wanted to say a massive thank you for the successful sale of our home It has certainly been a journey since you first sold the property in April 2017. Thankyou so much for your perseverance, your professionalism and your negotiation ...
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Comment on agent fees
The fee structure was competitive from the outset and the team really earned every penny.
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“Excellent Service...”

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Dec 14,2018
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John
By: 'Obaid'
Dec 14,2018
0 people found
this helpful
John has proved to be the most helpful agent I've ever come across! He has gone out of his way to assist us with the sale of our property. I would highly recommend him to anyone concerned....
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“Avoid...”

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Dec 11,2018
Minithumbdown
By: 'Graham'
Dec 11,2018
1 people found
this helpful
I paid Townends Streatham a full management fee monthly from 2007 to 2015 to fully manage the leasing out of my flat. By the time I took back the flat it was in a squalid condition. My friend Olivia actually cried when we entered it first. It ...
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“Catherine is always a pleasure to deal with...”

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Dec 03,2018
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Catherine
By: 'Annabel'
Dec 03,2018
0 people found
this helpful
I have been renting with Williams Lynch for over 6 years and Catherine has been the best property manager, she is fabulous at dealing with all enquiries and is absolutely lovely! I can always call her with any queries I have and she always gets back ...
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“Not helping tenats at all...”

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Nov 27,2018
Minithumbdown
By: 'Annoyed'
Nov 27,2018
0 people found
this helpful
Can't get any help working with them. They don't do basic stuff, like supplying inventory list, but in the end we are screwed cause did not review it 7 days since tenancy commencement. Everything is done to get money, but disappear since....
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“Thorough and Professional...”

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Nov 23,2018
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John
By: 'Malcolm'
Nov 23,2018
0 people found
this helpful
Very pleased with the advice and support I received in selling my flat. Options were explained and different approaches adopted as circumstances changed and a good deal was obtained. Thanks for the work and persistence which went into this. Much appreciated....
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Comment on agent fees
Competitive
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“Worst Estate Agents out there!...”

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Nov 19,2018
Minithumbdown
By: 'Harry'
Nov 19,2018
3 people found
this helpful
Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again. ...
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Comment on agent fees
Extortion.
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By: Bert
Jun 15, 2019
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Totally agree, they are less than useless just talk to a wall instead you will get a better response!! ...

“Excellent response...”

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Nov 19,2018
Minithumbup
By: 'Moises'
Nov 19,2018
0 people found
this helpful
Nastasia Rey has provided an excellent management service over my London flat. She has always provided satisfactory support and response when property problem solving is required....
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Comment on agent fees
Fees are very competitive.
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“Lettings service...”

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Nov 16,2018
Minithumbup
By: 'Johnny'
Nov 16,2018
0 people found
this helpful
Nastasia and team have done an amazing job managing my the rentals for my home. They are proactive at dealing with issues as they arrive and provide a thoroughly professional service....
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Comment on agent fees
Good for service offered
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“Excellent experience...”

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Nov 13,2018
Minithumbup
By: 'chris'
Nov 13,2018
0 people found
this helpful
I'm so happy to have met the conscientious and highly skilled Chris Waweru. His disarmingly candid approach alleviated many of our concerns on our hunt for the perfect place. I can do no more than say that if you are looking for someone personable yet ...
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“Stay away...”

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Nov 07,2018
Minithumbdown
By: 'Eirian'
Nov 07,2018
2 people found
this helpful
STAY AWAY. Awful company. As a tenant they have been terrible to deal with, and have even said to me they work for the landlord, not the tenant because that's where their money comes from so don't expect any assistance from them. Didn't have a ...
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By: Eirian Waters
Mar 28, 2019
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You are incorrect Mark, my initial comments are all true and accurate. How do the comments in my review relate in any way to not receiving the deposit back? It is more that I was willing to let all of this go if we were able to leave the property without any problem and get our deposit back. This did not happen due to Michael telling me incorrect and misleading information and not doing anything to resolve the situation. The fact that you have replied here referring to the deposit and not ad ...

“They found me a tenant immediately...”

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Nov 06,2018
Minithumbup
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Catherine
By: 'Tim'
Nov 06,2018
1 people found
this helpful
Williams Lynch found me a tenant as soon as the last tenant left. The whole process was seemless and easy. I would recommend them to anyone who is interested in renting or letting a property....
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Comment on agent fees
The fees were appropriate for the service they delivered.
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“Very satisfied...”

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Nov 05,2018
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Mohammed
By: 'Jay'
Nov 05,2018
1 people found
this helpful
I have helped my friend to move into the property in Mitcham. My thanks goes to all Mitcham team in Townends especialy Mr.Bhatti who was absolutely spot on proffesienally handled the whole process and was very very helpful. Thank you ever so much....
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Comment on agent fees
Outstanding performance
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“Excellent Service...”

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Nov 04,2018
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Catherine
By: 'CF'
Nov 04,2018
1 people found
this helpful
Catherine has done an excellent job managing my rental property. She has dealt with all issues professionally and reliably and is always a complete pleasure to deal with. I am greatly appreciatative of all of her efforts and feel my property and tenants are both ...
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Comment on agent fees
Good - competitive fees for management service
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“Helpful and polite...”

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Oct 24,2018
Minithumbup
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Ali
By: 'Sylwia'
Oct 24,2018
0 people found
this helpful
We are first time buyers. Ali helped us to find property within very short time and at good price as well. He was very helpful and attentive. We can't fault him or his team in Mitcham at all. Great bunch of passionate people....
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No comment
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“Good experience...”

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Oct 09,2018
Minithumbup
By: 'bob2'
Oct 09,2018
0 people found
this helpful
Office is a bit chaotic - was sent to the wrong property for my first viewings. But the agents that I met in person on later viewings were very helpful....
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“Letting with Stirling Ackroyd Southwark...”

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Oct 05,2018
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Billy
By: 'Stephen'
Oct 05,2018
0 people found
this helpful
The Borough High Street branch of Stirling Ackroyd did an excellent job in renting out our 1 bedroom flat in Southwark. It only took them 5 working days to find a good Tenant at the rental value they suggested for marketing purposes. It is refreshing to work ...
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Comment on agent fees
Competitive
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“New Flat...”

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Oct 04,2018
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Lorraine
By: 'JSB01'
Oct 04,2018
0 people found
this helpful
Hamilton Chess provide a great personal service where nothing is too much trouble. The whole process from viewing the property to making a deposit and moving in was done with the utmost professionalism and highest customer care to meet all the requirements of the customer. ...
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Comment on agent fees
Good fees in general as payments can be made be credit card without any surcharge. However, referencing a bit pricey compared to the £60 it actually costs.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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