92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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Latest Reviews
View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
11th May 2024
reviewed by 'Chima'
16th Apr 2024
reviewed by 'Hannah Youles'
19th Mar 2024
reviewed by 'Emma Abbate'
29th Feb 2024
reviewed by 'Nicky'
21st Feb 2024
reviewed by 'Daniel'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £22,000 | £27,800,000 |
| Lettings | 92% | 86% | £355 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1076 | 38 | 1579 | 168 | 758 | 20 | 590 | 12 | 135 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Stirling Ackroyd Branches (view all 39)
Aug 07,2024
Aug 07,2024
0
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I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached them with my complaint they dismissed it without even acknowledge any points i had raised, as if they didn't care. It was extremely upsetting. They ...
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May 11,2024
May 11,2024
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I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s very patience and timely compliance is adorable. I will not hesitate to recommend him to friends and family . I am looking forward to do more ...
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Apr 16,2024
Apr 16,2024
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If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently forced a tenant out a property unfairly then proceeded to mock them for being scared of homelessness. They also overcharge landlords/ charge them wrongfully.
Not ...
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Mar 19,2024
Mar 19,2024
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Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short amount of time. I was very impress with their professional service. I strongly recommend Stirling Ackroyd in South Norwood as they were excellent....
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Feb 29,2024
Feb 29,2024
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Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team negotiated everything with ease and charm.
I felt in safe hands throughout the process and most importantly they were in very regular contact by telephone ...
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Feb 21,2024
Feb 21,2024
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Warning: Dodgy Tactics!
I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing ...
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Feb 20,2024
Feb 20,2024
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Rebbeca Heslam
I've never come across anyone a rude and unprofessional property agent as Rebecca, since the day we have moved in we have had issues with our flat and she has been nothing but unprofessional in dealing with them, Her mobile phone is never ...
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Feb 02,2024
Feb 02,2024
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Amazing service such a lovely team, especially Lily. We had so many negative experiences with other agents. This agency particularly in both whitton and ealing offices has been the best. Highly recommend!...
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Nov 17,2023
Nov 17,2023
2
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My painful journey with this incompetent company began on the 25th of July 2023 it is now 17th November and the situation will not be settled for another few weeks yet.
My son rented an apartment with them in Woking, and all was fine whilst he ...
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Aug 12,2023
Aug 12,2023
1
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I recently had an arrangement with a representative named Lilly Hill. We had scheduled a viewing for this Saturday. To honor this appointment, I took a train from London to Woking. However, upon arriving, there was no sign of her. I waited for approximately two ...
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Jul 10,2023
Jul 10,2023
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Stirling Ackroyd, Windsor branch an excellent team of professionals, Paul Rowley and James Shepherd who showed nothing but respect and commitment during the process of our sale, with all the issues and draw backs they always maintained a positive attitude reassuring me that better days ...
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Apr 08,2023
Apr 08,2023
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I received great service from Sterling Ackroyd Bermondsey.
I am happy with the service, Dene and Aneka are amazing, they helped out right from Day1 in my journey for getting new tenants for my flat and they managed to secure tenants for us within one ...
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Aug 23,2022
Aug 23,2022
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A great experience throughout the selling process, extremely efficient, keeping me well informed at each step. Thanks especially to Rav Singh for his professionalism and expertise in dealing with unexpected problems so effectively. Above and beyond expectations....
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Jul 11,2022
Jul 11,2022
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Good experience working with Stirling Ackroyd as a tenant. In particular, Philip Marques has been friendly and helpful. Would highly recommend....
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Jul 11,2022
Jul 11,2022
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Phil has been a great property manager. He arranged for us to get into our apartment earlier than advertised upon request (and this really helped us) and has always resolved all queries and fixes as soon as we flag them.
He is friendly and easy ...
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Jul 07,2022
Jul 07,2022
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Thank you to Philip Marcus to resolve the big problem in our bathroom in only 24 hours.
He done amazing job....
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Apr 07,2022
Apr 07,2022
10
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Systematically incompetent – Stirling Ackroyd is a slow-motion train wreck that lost my deposit TWICE in the space of a year.
Poor tenant selection:
Stirling Ackroyd assured me that their recommended tenants would be OK. I trusted them, and it was a big mistake. The tenants ...
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Mar 25,2022
Mar 25,2022
1
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I would give this a 0 star rating if I could!
Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had ...
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Feb 12,2022
Feb 12,2022
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Catherine has been very helpful with the managing of our new property. She is quick to answer emails and deals with any concerns efficiently and in a professional manner....
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Jan 28,2022
Jan 28,2022
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Catherine Close, who I believe is a senior property manager - always goes the extra mile to either chase things up for me or work around the problems I face as a tenant. She is always really pleasant as well as helpful and I'm sure ...
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Jan 13,2022
Jan 13,2022
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As a landlord the worst ever experience. No response in my emails or voicemails for one month! (after signing the contract).
Blackmailed from their partner (INEX) and asking £1700 when other company did the job for £200.
They are telling me that I have sign things that ...
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Jan 10,2022
Jan 10,2022
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We have been living in a flat managed by Williams Lynch for almost three years. In the last year, Philip has been available to us whenever we had issues and he promptly provided assistance, even during weekends. Philip has followed closely every intervention to make ...
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Dec 22,2021
Dec 22,2021
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I have had a great experience working with this agency, they have been beyond professional and responsive. Ive worked with Catherine who managed our flat and she has been extremely helpful with any ask. Highly recommended....
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Jan 10, 2022
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Thank you Lina :) ...
Dec 06,2021
Dec 06,2021
0
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I rented the place from Town Ends, They didn't check the place properly before renting it out. First few months showering with cold water. Heating doesn't work, never worked at all. I can keep going on for hours about how they're behaving… I have had ...
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Jun 09, 2022
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I am extremely sorry to hear that you got cold. Had you of grown more hair like a monkey then this may have helped somewhat… so I have heard…
I hope that you have found yourself a new and significantly warmer climate now.
Take care ?? ...
Dec 01,2021
Dec 01,2021
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Recently worked with Karina and found her to be extremely helpful and most importantly, super responsive. Would recommend her in the future....
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Nov 23,2021
Nov 23,2021
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We found a property with Claudiu, and it was great. Good service and looking forward to moving in! Thank you....
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Nov 20,2021
Nov 20,2021
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We have been assisted by Williams Lynch for almost 10 years. Dene was a fantastic help to us when searching for our property many years ago and Catherine has been extremely helpful recently with our lease extension. It’s good to know there is someone helpful ...
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Nov 05,2021
Nov 05,2021
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Claudio helped through the whole process. My experience with him and red bear has been satysfying, considering that they have been quick and accessible....
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Nov 03,2021
Nov 03,2021
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We have used Beresford Residential on many occasions over the past 11yrs to find new tenants for our properties and we had another exceptional service from them.
We don't usually post reviews but we would like to take this opportunity to thank Karina Selway for ...
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Oct 23,2021
Oct 23,2021
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Edvard (Eddi) Matthiasson (senior sales agent) at Williams Lynch was with me every step of the way and couldn’t have been more professional, knowledgeable or helpful. Nothing was too much trouble. All calls and emails were responded quickly and thoughtfully. Transparent in all interactions ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
