Steps Estate Agents
4.8/5, 132 reviews
93% recommended
97% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.

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Latest Reviews

 View all Reviews 132
Featured Review
a
reviewed by 'Victoria & Tom'
“We asked Derek to come and value our property to sell and from the moment we met him we knew ......”
Featured Review
a
reviewed by 'Peter'
“After seeing three or four selling agents for my Dagenham property , I decided to use “ Steps” and what a wise ......”
Featured Review
a
reviewed by 'Tracey'
“Very professional service. Kevin, Peter and the team were very approachable and helpful. We were given good advice from this ......”
Featured Review
a
reviewed by 'Daniel Trinder'
“We recently sold our flat with Steps Dagenham, the service was amazing. Couldn’t have asked for a better estate ......”
Featured Review
a
reviewed by 'Mr french'
“Absolutely fantastic service wouldn’t hesitate to recommend this estate Ajents my elderly parents who have lived in there property ......”
20th Oct 2023
reviewed by 'alan'
“Throughly professional, courteous and responsive. They, Kevin Rawlings and Peter Franklin, offered assistance and advice where required and were able ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £35,000 £3,800,000
Lettings 96% 97% £795 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 0 9 1 68 2 19 4 3 2
Areas covered
  • RM10
  • RM8
  • RM9
  • RM8
  • RM7
  • RM6
  • RM1
  • RM11
  • RM12
  • IG11
Address

298 Heathway
Dagenham
Essex
RM10 8LU
020 8593 5933

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties for Sale   155 to Rent   50
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Featured Review
a

“5* service...”

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Jun 22,2024
Minithumbup
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Derek
Staff profile picture
Kevin
By: 'Victoria & Tom'
Jun 22,2024
0 people found
this helpful
We asked Derek to come and value our property to sell and from the moment we met him we knew our house would be in safe hands with him. As most people do we had multiple agents and no one compared to Derek. Once our ...
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Featured Review
a

“A true 5 Star company...”

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Feb 29,2024
Minithumbup
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Richard
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Peter
By: 'Peter'
Feb 29,2024
0 people found
this helpful
After seeing three or four selling agents for my Dagenham property , I decided to use “ Steps” and what a wise choice, they were the agent that gave me the best agent fees for my sale. I dealt with both Richard and peter, and they gave ...
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Featured Review
a

“Professional service...”

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Dec 20,2023
Minithumbup
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Kevin
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Peter
By: 'Tracey'
Dec 20,2023
0 people found
this helpful
Very professional service. Kevin, Peter and the team were very approachable and helpful. We were given good advice from this friendly company. Good, competitive price for handling our house sale....
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Featured Review
a

“⭐️⭐️⭐️⭐️⭐️ 5 Star Service ⭐️⭐️⭐️⭐️⭐️...”

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Aug 05,2024
Minithumbdown
Staff profile picture
Kevin
Staff profile picture
Peter
By: 'Daniel Trinder'
Aug 05,2024
0 people found
this helpful
We recently sold our flat with Steps Dagenham, the service was amazing. Couldn’t have asked for a better estate agent to sell our property. Kevin went above and beyond to help us. I would highly recommend steps Dagenham if you want to sell your ...
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Featured Review
a

“Absolutely fantastic service wouldn’t hesitat......”

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Aug 02,2024
Minithumbup
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Peter
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Kevin
By: 'Mr french'
Aug 02,2024
1 people found
this helpful
Absolutely fantastic service wouldn’t hesitate to recommend this estate Ajents my elderly parents who have lived in there property over 50 years was very appreciative and stressed about having to move but Peter at steps helped them through the process in my opinion he went ...
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“I would like to say a BIG THANK YOU! To ......”

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Oct 11,2017
Minithumbup
By: 'Edita/Robertas'
Oct 11,2017
0 people found
this helpful
I would like to say a BIG THANK YOU! To all team in Dagenham branch . Especially to Rebecca White and Jack Willson for quick and professional work. No hassle no stress very professional. And for those who read the reviews,NOT everything depends on agent, ...
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Comment on agent fees
good
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By: Rebecca White
Oct 11, 2017
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Thank you for your kind comments, it is a pleasure to have you as our tenant. ...

“I can't recommend this Estate Agent enough , they were great ......”

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Sep 29,2017
Minithumbup
By: 'Honeysuckle'
Sep 29,2017
0 people found
this helpful
I can't recommend this Estate Agent enough , they were great all the way through our sale, especially Rebecca White. When we were stressed just before exchange and getting no where with the solictors, Rebecca found out what the issue was and sorted it out , only ...
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Comment on agent fees
Great
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“Whilst we were renting our property Karen Barnes was extremely ......”

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Sep 25,2017
Minithumbup
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Karen
By: 'Dennis'
Sep 25,2017
0 people found
this helpful
Whilst we were renting our property Karen Barnes was extremely helpful and quick sorting out any issues that we had with the tenant or property....
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Comment on agent fees
Good
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“Buying my first property was very stressful and exciting at ......”

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Aug 25,2017
Minithumbup
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Richard
By: 'Faisal'
Aug 25,2017
0 people found
this helpful
Buying my first property was very stressful and exciting at the same time, any problems I had ran into I was able to call steps and they were more then happy to assist and assure me of what the process is and helped speed it ...
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Comment on agent fees
I was the buyer and not charged at all, but I still received A* customer service.
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“Both Richard and Sevilay, were very helpful throughout the process. ......”

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Aug 25,2017
Minithumbup
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Richard
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Sev
By: 'First'
Aug 25,2017
0 people found
this helpful
Both Richard and Sevilay, were very helpful throughout the process. As first time buyers it was nice to have have dealt with a team that was friendly and responsive to our questions :-)...
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Comment on agent fees
N/A
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“We just bought a property though Steps,we did a ......”

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Jul 22,2017
Minithumbup
By: 'Andreea'
Jul 22,2017
0 people found
this helpful
We just bought a property though Steps,we did a lot of views during the last year with different Estate Agencies ,Steps highly stand out from 1st moment . Majority of properties we seen them with James, (9/10 properties for couple of good months),he has an ...
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Comment on agent fees
No hidden fees ,amazing .
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“Rebecca made my days very easy, great professional I can ......”

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May 25,2017
Minithumbup
By: 'Mariyan'
May 25,2017
0 people found
this helpful
Rebecca made my days very easy, great professional I can only say a very Big Thank You. She helped me with my Landlord licence and made all happened in very short period of time....
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Comment on agent fees
Good value for money
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By: Rebecca White
May 26, 2017
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Dear Mariyan, Thank you very much for your lovely comments. Kindest regards, Rebecca White ...

“We have used steps to rent out our property in ......”

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Mar 13,2017
Minithumbup
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Karen
By: 'Jane'
Mar 13,2017
0 people found
this helpful
We have used steps to rent out our property in Dagenham. After a bad experience from a previous letting agency,Steps gave us the confidence back to start renting again.Rebecca and Karen were very helpful. They were always available on the phone and email. ...
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By: Rebecca White
Mar 13, 2017
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Thank you very much for taking the time to leave a review for Steps, we really appreciate your comments. ...

“Extremely professional service, I was very impressed at the speed ......”

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Mar 08,2017
Minithumbup
By: 'Happy'
Mar 08,2017
1 people found
this helpful
Extremely professional service, I was very impressed at the speed in which my property was rented and updated on a regular basis throughout....
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Comment on agent fees
Good value for money
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“I bought my property from Steps estate agent and was ......”

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Mar 02,2017
Minithumbup
Staff profile picture
Karen
By: 'leo'
Mar 02,2017
0 people found
this helpful
I bought my property from Steps estate agent and was so happy with their service that I asked them to also find me a tenants for the property and manage it also. I have found the lettings team at steps especially Karen to be very ...
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Comment on agent fees
good
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Was this helpful? Yes

“Steps ( Collier Row ) in particular Jon Good & Rhys Jones were ......”

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Feb 01,2017
Minithumbup
By: 'Mak'
Feb 01,2017
0 people found
this helpful
Steps ( Collier Row ) in particular Jon Good & Rhys Jones were true professionals from start to finish. Their pro active and positive attitude stood out amongst the rest of the property agents who were allegedly trying to sell our house. The phots they took were better ...
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Comment on agent fees
Good
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Was this helpful? Yes
By: Jon Good
Feb 01, 2017
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Thank you Mark, I really appreciate your comments ...

“Really helpful and with a lot of local knowledge, I ......”

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Feb 01,2017
Minithumbdown
Staff profile picture
Richard
By: 'Adam'
Feb 01,2017
0 people found
this helpful
Really helpful and with a lot of local knowledge, I would not hesitate to use them again in the future!...
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Comment on agent fees
Good
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“Intial contact was with Paul who was very good and ......”

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Jan 30,2017
Minithumbup
By: 'Alan'
Jan 30,2017
1 people found
this helpful
Intial contact was with Paul who was very good and did everything I asked for and got the house on the market when requested. We had two false starts when developers made high offers and we took the house off the market only for the ...
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Comment on agent fees
We negotiated a fair fee. You were prepared to negotiate
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By: Jon Good
Jan 30, 2017
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Thank you for your review Alan, there might have been a mis understanding with the figure of £350,000, as we have NEVER said it was worth that low, we said that would be a good asking price as it was recognised by Rightmove in their drop down menu and that it would attract more buyers. We always knew it would achieve somewhere around £365,00 and not the £390,000 we got 3 times because the surveyors would always down value it (which they did) ...

“Agent is staffed by Friendly people that show brilliant professionalism ......”

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Dec 03,2016
Minithumbup
Staff profile picture
Richard
By: 'Ubankole'
Dec 03,2016
0 people found
this helpful
Agent is staffed by Friendly people that show brilliant professionalism at all times. They never waste time and are always willing to help....
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Comment on agent fees
Agent fees is reasonable
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“I have always found Rebecca to be most professional and ......”

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Nov 30,2016
Minithumbup
By: 'greg'
Nov 30,2016
0 people found
this helpful
I have always found Rebecca to be most professional and diligent in dealing with any issues that have arisen why renting my property through the agent. She's always dealt with everything in a timely and helpful way. The service is very good and most helpful ...
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Comment on agent fees
you sometimes get what you pay for
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“A great and efficient service provided everything I require tenants ......”

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Nov 29,2016
Minithumbup
By: 'Marvin'
Nov 29,2016
0 people found
this helpful
A great and efficient service provided everything I require tenants for my property. I have no hesitation in recommending steps....
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“Rebecca is always very professional, polite and on top of ......”

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Nov 29,2016
Minithumbup
By: 'greg'
Nov 29,2016
0 people found
this helpful
Rebecca is always very professional, polite and on top of whatever it is that I speak to her about regarding my properties. I always get a quick response and issues are resolved in a timely manner without any disruption to myself. A very good all ...
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Comment on agent fees
the fees could be lower but you do sometimes get what you pay for.
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“jon worked very hard dealing with a very awkward buyer ......”

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Oct 12,2016
Minithumbup
By: 'choey'
Oct 12,2016
0 people found
this helpful
jon worked very hard dealing with a very awkward buyer but in the end jon won the day which we both thank him for his perseverance. Michael & Christine....
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Comment on agent fees
good
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By: Jon Good
Oct 12, 2016
View all comments (1)
Hi Christine, thank you for your comments, we got there in there in the end and i hope you enjoy your new home. ...

“As a first time land lord I found steps most ......”

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Oct 01,2016
Minithumbup
By: 'Helpful'
Oct 01,2016
0 people found
this helpful
As a first time land lord I found steps most helpful in the process.There was no pushing prospective tenants forward.I would use them again....
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Comment on agent fees
Good
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“It was great having to deal with Paul Davidson and ......”

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Sep 22,2016
Minithumbup
By: 'Zhan'
Sep 22,2016
0 people found
this helpful
It was great having to deal with Paul Davidson and Kelly Workman. They were extremely professional and polite in all our dealings with great advice and positive attitude at all times. I would highly recommend them to any of my friends and colleagues....
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Comment on agent fees
The fees were in line with the current market, so I can say they were good.
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By: Kelly Workman
Oct 12, 2016
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Thank you for your comments. We appreciate it ...

“Paul was very efficient and friendly. He did everything possible ......”

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Sep 22,2016
Minithumbup
By: 'Dempsey'
Sep 22,2016
0 people found
this helpful
Paul was very efficient and friendly. He did everything possible to nogatiate with the landlord and we was very happy with the service provided....
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By: Paul Davidson
Oct 12, 2016
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Thanks very much for your comments ...

“Jon dealt with the sale of my Father's property and ......”

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Sep 21,2016
Minithumbup
By: 'Francess'
Sep 21,2016
0 people found
this helpful
Jon dealt with the sale of my Father's property and I was very happy with his service. He kept me informed how things were progressing and when the solicitors, took too long over the sale chased them up and got the solicitors changed in order ...
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Comment on agent fees
Reasonable
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By: Jon Good
Sep 21, 2016
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Thank you for your comments Frances, It just goes to show, solicitors can make or break a sale. ...

“Really happy from start to finish, i dont know if ......”

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Sep 20,2016
Minithumbup
By: 'Danny'
Sep 20,2016
0 people found
this helpful
Really happy from start to finish, i dont know if we would have got here without you, thank you for your help....
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Comment on agent fees
good
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By: Jon Good
Sep 20, 2016
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Thank you Danny for your comments. ...

“I would recommend Steps the whole team are very professional, ......”

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Sep 19,2016
Minithumbup
By: 'G'
Sep 19,2016
0 people found
this helpful
I would recommend Steps the whole team are very professional, Kelly was our main point of call she always responded to any queries very quickly and positively always with good humor....
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Comment on agent fees
Good
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By: Jon Good
Sep 19, 2016
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Thank you for your comment Gary, it is really appreciated. ...

“I have issues with this estate agent, having been renting ......”

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Sep 19,2016
Minithumbdown
By: 'The'
Sep 19,2016
8 people found
this helpful
I have issues with this estate agent, having been renting the same property for over a year now they act only as a 'go between' for myself and the landlord. The agents have not shown any sense of understanding of whats been going on. I ...
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“I received exceptional service and value for money from Steps. ......”

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Sep 16,2016
Minithumbup
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Richard
By: 'Scott'
Sep 16,2016
1 people found
this helpful
I received exceptional service and value for money from Steps. They were always committed and showed great care throughout the sale of my property. Highly recommended....
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Comment on agent fees
Excellent value for money
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“Very pleased with the services so far, Rebecca responds to ......”

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Sep 14,2016
Minithumbup
By: 'Steven'
Sep 14,2016
1 people found
this helpful
Very pleased with the services so far, Rebecca responds to emails quickly and the communication has been excellent. Nothing negative to report!...
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Comment on agent fees
Very reasonable
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“I would highly recommend Step estate agents when selling your ......”

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Sep 12,2016
Minithumbup
Staff profile picture
Sev
By: 'Ei'
Sep 12,2016
1 people found
this helpful
I would highly recommend Step estate agents when selling your house. The whole staff team are very helpful from when they came to value our home to the day of completion. Sev was very supportive all the way though the process taken away the stress ...
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“I have been dealing with Richard from steps estate agent ......”

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Sep 12,2016
Minithumbup
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Richard
By: 'Shahina'
Sep 12,2016
1 people found
this helpful
I have been dealing with Richard from steps estate agent for my purchase and I have had a very pleasant experience. He has been very helpful in reassuring me with all my concerns in my purchase and moreover, made the whole journey as painless as ...
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Comment on agent fees
Good
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“We put our house up for sale with Steps. Within ......”

Share on :
Sep 09,2016
Minithumbup
Staff profile picture
Richard
By: 'Mr'
Sep 09,2016
0 people found
this helpful
We put our house up for sale with Steps. Within hours we were getting viewings. Within two days an offer was made and Steps handled it all from there. A real pleasure to deal with. They took on all dealings not only with our buyer ...
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Comment on agent fees
Fees were excellent for the service received.
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Staff picture Karen
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Staff picture Charlotte
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Staff picture Derek
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:00 AM 28/04/2022 by allAgents

Awards won by Steps Estate Agents

Regional Awards won by Steps Estate Agents

Individual Branch Awards

Dagenham, RM10



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