91% lettings valuation accuracy
97% lettings fee satisfaction
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can ...
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Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
Latest Reviews
View all Reviews 175
31st Aug 2024
reviewed by 'Konstantina'
29th Apr 2022
reviewed by 'Mandy'
29th Apr 2022
reviewed by 'Alison'
29th Apr 2022
reviewed by 'russell'
28th Apr 2022
reviewed by 'Sam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 97% | £650 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 1 | 80 | 2 | 9 | 0 | 11 | 0 | 4 | 1 |
Areas covered
- RH11
- Crawley
- RH12
- Horsham
- RH10
- Croydon
- RH6
- South Croydon
- RH1
- South Norwood
- RH2
- Thornton Heath
- RH13
- Copthorne
- CR0
- East Grinstead
- CR2
- Horley
- CR7
- Redhill
Address
Suite 120, The Beehive
Beehive Ring Road
Gatwick
Surrey
RH6 0PA
01293804504
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 2
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Nov 22,2016
Nov 22,2016
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They are warm , excellent and very good at what they do .
I would always use their services
They deserve promotion and award....
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Nov 15,2016
Nov 15,2016
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I highly recommend Jayne Roberts at Stanford Grey. Jayne really listened to my requests and was prepared and prompt to answer them. She is attentive and has excellent follow through. She really knows the industry and how to provide the details in rental properties. Jayne ...
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Oct 26,2016
Oct 26,2016
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Very friendly helpful and efficient. Agents did their best to find the right property and i am very happy with the service I received....
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Oct 21,2016
Oct 21,2016
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Sasha is very professional in her manner as well as being open and honest. She is quick to follow up on any queries when negotiating with the seller.
Zoe would follow up on anything whenever required and she too is very professional in her manner....
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Sep 27,2016
Sep 27,2016
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Ssash carried out the sale of my house in a very friendly and professional way and would recommend her to my friends...
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Very professional lady
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Sep 16,2016
Sep 16,2016
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Zoe has been amazing, she is helpful, reliable and very accommodating. She has made the whole chore of finding a home very effortless and we have not had to worry about a thing. Thank you for all your help....
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Comment on agent fees
Very reasonable, cheapest fees in Crawley
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Sep 14,2016
Sep 14,2016
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The service we received from Sasha while searching for a new tenant for our flat was exeptional. Nothing was too much to ask and we were constantly kept informed during the entire process. Sasha was a delight to deal with; always friendly and approachable yet ...
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Comment on agent fees
Fees are extremely good compared to any other agency.
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Sep 07,2016
Sep 07,2016
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It was a happy accident that I came across Stanford Grey. At the time I stumbled across them, I wasn't ready to go to market but I had decided that I wanted an agent who would not push buyers too hard, like some do, and ...
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Comment on agent fees
A straight fee is welcome.
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Aug 26,2016
Aug 26,2016
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Working with Stanford has been refreshingly straightforward from viewing to purchase. Sasha is responsive & engenders trust with her transparent approach...
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Aug 26,2016
Aug 26,2016
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Sasha is always well presented, efficient, reliable and has put in a lot of effort to try and sell my house in Croydon....
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Aug 22,2016
Aug 22,2016
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I am delighted with the service and outcome provided by Zoe. She has been very professional, helpful and pro active in securing tenants for us very quickly. The whole transaction has run smoothly thanks to Zoe's hard work and helpful manner....
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Aug 16,2016
Aug 16,2016
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Zoe has made my renting experience with Stanford Grey stress free and manageable. She is very professional and has a wealth of knowledge in the letting sphere and understands her clients needs. I shall definitely be recommending Stanford Grey to friends and colleagues....
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Aug 05,2016
Aug 05,2016
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During the time Zoe has spent helping me get sorted for my flat i found the entire process much less stressful and daunting than i first imagined it would be, she's be an absolute star...
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Comment on agent fees
Good fees, fair coatings for a really nice place
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Aug 05,2016
Aug 05,2016
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Zoe was very understanding and would always make an effort to keep in contact with me , providing me with all the necessary information. She was positive and solution oriented....
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Aug 04,2016
Aug 04,2016
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Zoe has been the best agent I work with so far and I was very impressed with the service Zoe provided throughout the whole process. From viewing and after sales customer services. Zoe has a very good understanding about my renting requirements and would be ...
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Comment on agent fees
The fee are very competitive and she is thoroughly deserve her hard work.
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Jul 31,2016
Jul 31,2016
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Amazing team!! Both Sasha and Jayne have been very helpful, professional and honest. Communication has been great - responding at all hours. I felt very confident with their service...
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Good
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Jul 30,2016
Jul 30,2016
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I recommend to all stafford gray. Very friendly service and helpful I can not wait for the move to an apartment....
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good
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Jul 28,2016
Jul 28,2016
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Sasha was excellent during all the house search and negotiation process..Its been a wonderful experience and I will definitely recommend her as a mortgage sales agent....
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Good
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Jul 07,2016
Jul 07,2016
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I recently had a viewing and it was shown by lovely Zoe. Initially I was sceptical, but Zoe convinced me to go ahead. Well done Zoe. I really look forward to move in to my new place....
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Jul 04,2016
Jul 04,2016
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Sasha is by far, the best real estate agent I have ever come across. Excellent follow through and is extremely kind and professional. I would highly recommend her to a friend. It has been a pleasure working with her.
Many thanks helping us sell.
Veeshdai ...
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Jun 29,2016
Jun 29,2016
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Very helpful, professional and honest! I would like to recommend very one around crawley to use stanford grey! Very cheap...
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Comment on agent fees
Very cheap compared to other agents..please keep it up..
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Jun 21,2016
Jun 21,2016
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Zoe and the team at Stanford Grey have just been helping me with to rent out a property.
Zoe's positive, supportive and upbeat manner has been most encouraging and authentic at all times. Her communication is great - even if it is out of office ...
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Comment on agent fees
Good. Competitive.
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Jun 13,2016
Jun 13,2016
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Easily the best property agent I have ever dealt with, would highly recommend Zoe and rest of the team to any landlords out there. Top service and care always given.
Thanks...
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Very good
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Jun 01,2016
Jun 01,2016
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To say that Zoe and Jayne are 'superwomen' would be a gross understatement. They are both amazing and have bent over backwards to assist me with my rental. Zoe and Jayne have gone the extra mile and more to ensure that everything went smoothly. They ...
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Comment on agent fees
Fees in comparison to other agents are far cheaper and you still receive top class service
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May 30,2016
May 30,2016
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Our house is under offer and for the first time we feel confident that this transaction will sail through. After such bad experience with Mann & co we find Sasha's service excellent. She is a credit to Stanford grey. The communication is prompt and clear. Our ...
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Comment on agent fees
The introductory price on the fee was very good.
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Tenant Fees
Permitted paymentsFor properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.
Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:
the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any). Last updated at 09/07/2019, 4:15 PM by Jayne Roberts
Complaints Procedure
In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Best Letting Agent in RH11 
