91% lettings valuation accuracy
97% lettings fee satisfaction
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can ...
show more
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
Latest Reviews
View all Reviews 175
31st Aug 2024
reviewed by 'Konstantina'
29th Apr 2022
reviewed by 'Mandy'
29th Apr 2022
reviewed by 'Alison'
29th Apr 2022
reviewed by 'russell'
28th Apr 2022
reviewed by 'Sam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 97% | £650 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 1 | 80 | 2 | 9 | 0 | 11 | 0 | 4 | 1 |
Areas covered
- RH11
- Crawley
- RH12
- Horsham
- RH10
- Croydon
- RH6
- South Croydon
- RH1
- South Norwood
- RH2
- Thornton Heath
- RH13
- Copthorne
- CR0
- East Grinstead
- CR2
- Horley
- CR7
- Redhill
Address
Suite 120, The Beehive
Beehive Ring Road
Gatwick
Surrey
RH6 0PA
01293804504
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 2
Images & Videos
Jul 21,2017
Jul 21,2017
0
people found
this helpful
this helpful
Sasha was very professional
On time for meeting .
Very helpfull .
She explained everything to me and made sure i understood the next steps and what will happen....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 21,2017
Jul 21,2017
0
people found
this helpful
this helpful
Sasha and her team have been amazing, great service professional. Our move was so smooth and I cannot thank Sasha enough GREAT SERVICE will definitely recommend Stanford Grey to anyone. Hope to stay in our property for a long time. Thank you for a great ...
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Jul 20,2017
Jul 20,2017
0
people found
this helpful
this helpful
i can not than sasha from finding the perfect property for me, the sale ran quick and smooth and im so excited to have a future in my new property, thank you sasha!...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Jul 12,2017
Jul 12,2017
0
people found
this helpful
this helpful
I cannot thank Sasha enough with the most amazing service. she approached me to sell and took me out of my misery went on as multi BEST DECISION EVER, I can honestly say this has been BY FAR the best service I've had, been trying ...
read full review
read full review
Comment on agent fees
Excellent - worth every penny
Was this helpful?
Yes
Yes
Jul 12,2017
Jul 12,2017
0
people found
this helpful
this helpful
Sasha was very professional, she provided a lot of knowledge of the housing market and answered any questions I had promptly....
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
Jul 06,2017
Jul 06,2017
0
people found
this helpful
this helpful
I've been investing in property for almost 20 years now and Sasha has helped me find some very profitable deals, alongside sharing her knowledge of the ever changing market and assisting me with advice where needed. I would recommend Stanford Grey to anyone looking to invest ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 16,2017
May 16,2017
1
people found
this helpful
this helpful
I received the best customer care with tenacity and professionalism. This made me very confident with my choice and I am very much satisfisfied and happy with the service I received. I'll always recommend Stanford Grey....
read full review
read full review
Comment on agent fees
The quality of service matches the Agent's fees.
Was this helpful?
Yes
Yes
May 16,2017
May 16,2017
0
people found
this helpful
this helpful
Sasha and Jayne were very helpful throughout the whole process of getting our flat. When it came to moving into the flat Sasha was very very accommodating in getting the keys and paperwork to us as me n my flat mates work schedules are hectic....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 11,2017
May 11,2017
0
people found
this helpful
this helpful
Sasha, highly efficient and attention to detail . she went over and above with finding us a tenant for our property to let.
sasha's reliable helpful with any concerns and comments we may have.
keep it up and wishing you the very best in all you ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
May 11,2017
May 11,2017
0
people found
this helpful
this helpful
I have not seen someone or a group who understood this letting agents business than Sasha and her team she is simply the best...
read full review
read full review
Comment on agent fees
good it worth it
Was this helpful?
Yes
Yes
Apr 27,2017
Apr 27,2017
1
people found
this helpful
this helpful
So pleased with the efficient professional and friendly attitude of this company. They have just found another tenant within a very short time for another property that we had to rent. Both of my property's were let within record time. I can highly recommend them ...
read full review
read full review
Comment on agent fees
Agents fees are very competitive
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Thanks to sasha i have found my dream home. She has gone above and beyond to ensure that I understood everything. Id definitely recommend her in the future....
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Sasha and Jayne we're both extremely polite, professional and helpful in every way. I felt the whole process was very efficiently handled and I never felt stressed or under any pressure....
read full review
read full review
Comment on agent fees
Fees are acceptable and much less than other agents.
Was this helpful?
Yes
Yes
Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
Extremly pleased with the service provided by Stanford Grey they provided a flawless service, I have recommended them to plenty of friends and family, thanks once again girls....
read full review
read full review
Comment on agent fees
Very Reasonable
Was this helpful?
Yes
Yes
Apr 20,2017
Apr 20,2017
0
people found
this helpful
this helpful
Friendly and amazing service. Had a property to let, they had it filled within days were other agents failed to achieve this within weeks. Anybody else I have refered to them have had the same experience.
Will definitely use again...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 15,2017
Feb 15,2017
0
people found
this helpful
this helpful
It is a pleasure working with Stanford Grey. Thanks to Sasha , the process of buying the house doesn't feel stressful. Hope to cooperate in the future with regards of letting the house....
read full review
read full review
Comment on agent fees
reasonable
Was this helpful?
Yes
Yes
Feb 09,2017
Feb 09,2017
0
people found
this helpful
this helpful
Stanford Grey provided a helpful and professional service and we are likely to use them again when renting a property in the future....
read full review
read full review
Comment on agent fees
Fees OK, in line with other agents
Was this helpful?
Yes
Yes
Feb 07,2017
Feb 07,2017
1
people found
this helpful
this helpful
Very impressed! Sarah was very professional and found us new clients for our house in a prompt manner. The complete process was stress free and simple. We switched from another estate agent and definitely glad we did. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01,2017
Feb 01,2017
1
people found
this helpful
this helpful
Since our introduction last year, Sasha has worked tirelessly to find prospective tenants for our property. In comparison to other agents, Sasha was the most active in arranging viewing for the property The telephone conversations we had about the clients were always informative and without ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2017
Jan 31,2017
0
people found
this helpful
this helpful
I found Stanford Grey Incredibly professional and prompt. Communciation was great and helped me to secure the properly I wanted very quickly. Made the whole process really smooth and stress free.
Thank you Sasha!...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jan 26,2017
Jan 26,2017
0
people found
this helpful
this helpful
A very good and professional estate agent. AlwAys willing to go the extra mile for her clients
Very knowledgeable in her profession ....
read full review
read full review
Comment on agent fees
Very reasonable fee
Was this helpful?
Yes
Yes
Jan 26,2017
Jan 26,2017
0
people found
this helpful
this helpful
I bought a property from them. And they are very good and honest. Helping us to find a financial advisor and solicitors that they know very best people in the market. I would definitely recommend this agent...
read full review
read full review
Comment on agent fees
Very very good
Was this helpful?
Yes
Yes
Jan 04,2017
Jan 04,2017
0
people found
this helpful
this helpful
I was initially dubious at the point of being approached by Stanford Grey as I had never heard of this agent. I was previously advertising my property on Open Rent which invited other estate agents approaching me in a misleading way acting as a prospective ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 16,2016
Dec 16,2016
0
people found
this helpful
this helpful
I had a few difficulties with this problem being left in bad condition by a previous tenant before I switched to Stanford Grey and Jayne was extremely helpful and professional in helping me to get this all sorted. She also found a new suitable very ...
read full review
read full review
Comment on agent fees
Very reasonable fees. I self manage my local properties and use agents for the ones not local to me and Stanford Grey are very competitive.
Was this helpful?
Yes
Yes
Dec 16,2016
Dec 16,2016
0
people found
this helpful
this helpful
After unsuccessfully marketing our flat with a another high street agent for 3 weeks, we decided to try Stanford Grey. We had an initial meeting with Sasha, she was extremely helpfully and listened to the type of tenant we were looking for. Sasha found us a ...
read full review
read full review
Comment on agent fees
Excellent value for money.
Was this helpful?
Yes
Yes
Dec 15,2016
Dec 15,2016
0
people found
this helpful
this helpful
After being with a popular high street letting agent for three weeks, I was approached by Stanford Grey with some prospective tenants. I met with Sasha on a Friday and come the Saturday I already had on offer. From then on, Jayne kept me updated ...
read full review
read full review
Comment on agent fees
Good, and very competitive.
Was this helpful?
Yes
Yes
Dec 09,2016
Dec 09,2016
0
people found
this helpful
this helpful
Stanford Grey an excellent agency. With their help I found a home which I always want it. I found professional people always smile .
I will recommend this agency to every body because I'm sure they will not regretted....
read full review
read full review
Comment on agent fees
Very good !
Was this helpful?
Yes
Yes
Dec 07,2016
Dec 07,2016
0
people found
this helpful
this helpful
Both agents have been efficient and professional. Communication has been great and really happy i found Staford Grey. Stress free and quick move thanks to them....
read full review
read full review
Comment on agent fees
Good. Reasonably priced in comparison to others
Was this helpful?
Yes
Yes
Dec 05,2016
Dec 05,2016
0
people found
this helpful
this helpful
I have received an outstanding service from the team at Stanford Grey.
Jayne contacted me directly when she saw that my house was available to rent with another agent and confidently offered her services.
They delivered on what they promised to achieve and found me ...
read full review
read full review
Comment on agent fees
The fees of Stamford Grey are very reasonable, they definitely offer a level of fees that will keep clients happy.
Was this helpful?
Yes
Yes
Nov 30,2016
Nov 30,2016
0
people found
this helpful
this helpful
Such a refreshing change to deal with such professional people. Stanford Grey listened to the type of client we required, rather than finding just any tenant to rent our property, which we were very pleased with. Not only that but they were very proactive on ...
read full review
read full review
Comment on agent fees
Excellent value for money
Was this helpful?
Yes
Yes
Jayne
(191)
Tenant Fees
Permitted paymentsFor properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.
Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:
the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any). Last updated at 09/07/2019, 4:15 PM by Jayne Roberts
Complaints Procedure
In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Best Letting Agent in RH11 
