91% lettings valuation accuracy
97% lettings fee satisfaction
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can ...
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Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
Latest Reviews
View all Reviews 175
31st Aug 2024
reviewed by 'Konstantina'
29th Apr 2022
reviewed by 'Mandy'
29th Apr 2022
reviewed by 'Alison'
29th Apr 2022
reviewed by 'russell'
28th Apr 2022
reviewed by 'Sam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 97% | £650 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 1 | 80 | 2 | 9 | 0 | 11 | 0 | 4 | 1 |
Areas covered
- RH11
- Crawley
- RH12
- Horsham
- RH10
- Croydon
- RH6
- South Croydon
- RH1
- South Norwood
- RH2
- Thornton Heath
- RH13
- Copthorne
- CR0
- East Grinstead
- CR2
- Horley
- CR7
- Redhill
Address
Suite 120, The Beehive
Beehive Ring Road
Gatwick
Surrey
RH6 0PA
01293804504
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 2
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Apr 25,2018
Apr 25,2018
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Jayne has been super helpful in answering all of my questions about the property and very friendly! Reliable and clear in terms of communication also. Thank you!...
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Comment on agent fees
Reasonable!
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Apr 25,2018
Apr 25,2018
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Thanks to Sasha I'm now settled into my new home, me and my partner are so glad we found Stanford Grey and would recommend them to anyone looking to move....
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Good
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Mar 05,2018
Mar 05,2018
1
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I am over the moon with the service I got after moving in to my property, I got calls to check how I was getting on, Sasha had bent over backwards for myself and my family. I highly recommend Sasha to anyone looking to move. ...
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Good
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Mar 03,2018
Mar 03,2018
1
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Always very polite, and always kept me in the loop and with all the latest developments and news regarding my property....
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Good
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Feb 21,2018
Feb 21,2018
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From start to finish, Jayne has been extremely helpful and has made the entire process of renting a property as simple as can be. Her friendly and personable nature has made dealing with her a pleasure and she's always prompt to reply to messages and ...
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Comment on agent fees
Although the £500 fee seems high at first compared to other agents, the fee comes off the final balance and so it is actually comparable to other local letting agencies despite the seemingly large initial outlay.
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Feb 21,2018
Feb 21,2018
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Great experience working with Sasha. A true professional and easy to work with. I would definitely recommend Sasha and Stanford Grey team!...
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Feb 15,2018
Feb 15,2018
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Very happy with my new home, would use this agency again they are very professional and we're helpful to us....
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Good
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Jan 31,2018
Jan 31,2018
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Sasha really helped me and my partner find our ideal property, within our time frame and budget. We are happily moved in and will be happy to experience Standford Grey in the future, thanks Sasha...
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Good
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Jan 31,2018
Jan 31,2018
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The most outstanding estate agents out there. Our agent Sasha was amazing very confident and knew the industry like the back of her hand. When I needed to talk to her she would either call or I would call her and she was ever so ...
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Dec 12,2017
Dec 12,2017
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Sasha was very helpful when I was looking for a property to rent everything was done on time iam very happy with the service good customer service...
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Good
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Dec 05,2017
Dec 05,2017
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Sasha, once again, you were superb. You were very communicative, positive, active and professional with this latest rental for us. It has been a pleasure to have you as our agent in finding the tenant for us.
We will always think of you for our ...
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Comment on agent fees
Good value for money.
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Oct 25,2017
Oct 25,2017
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Sasha has been amazing and very helpful and supportive throughout my experience and kept things moving and kept me updated...
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Good
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Oct 10,2017
Oct 10,2017
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Using Stanford Grey was a positive experience, they were proactive in every thing they did, all that was discussed was adhered too, all appointments made was managed well and we were kept informed of cancellations, when correct tenant was found the process was smoothly dealt ...
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Comment on agent fees
Very happy with fees
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Oct 08,2017
Oct 08,2017
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Sascha and the team at Stanford Grey have been fantastic throughout the entire letting process.
As a first time landlord, I was keen to find the right tenant for my home. Sascha and Jayne have been consistently professional, clear in their communication, attentive to my ...
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Comment on agent fees
Excellent value
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Oct 07,2017
Oct 07,2017
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Sasha has helped me right from the start. Messages were constant and kept me up to date with information from the land lady. Also, helped me with what to do as it was my first time....
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Comment on agent fees
Definitely one of the most expensive I've come across
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Oct 07,2017
Oct 07,2017
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Reasonably priced, Good communication via phone and email,will recommend someone definately
Prompt and kept to their word, very pleased...
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Good
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Oct 06,2017
Oct 06,2017
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Thank you very much for all your help! Both Sasha and Jayne were professional, approachable, informative and kept me up to date throughout the whole process. I would highly recommend using Stanford Grey Ltd and look forward to using them again in the future....
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Good
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Sep 27,2017
Sep 27,2017
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Impeccable service provided from the girls at Stanford Grey I will be recommending them to friends and family in the future!...
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Comment on agent fees
Very Reasonable
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Sep 25,2017
Sep 25,2017
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As always no nonsense, direct communication.
Clear pricing and pro active approach.
Very fast and efficient response to all queries...
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Sep 06,2017
Sep 06,2017
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I have used Stanford Grey on a few occasions for letting flats in the Crawley area and have always been very pleased with the service...
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Comment on agent fees
good
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Aug 29,2017
Aug 29,2017
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Sasha Carruthers has been very professional, reliable and proactive in finding us a tenant for our property. Sasha has a very keen and thorough understanding of the rental market and has provided us with invaluable advice/guidance on approaching the rental market as new landlords. ...
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Good
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Aug 25,2017
Aug 25,2017
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Sasha really helped is to ensure we had all of the information we needed before moving in, and that we were moved in ny the date we wanted, which was very important to us...
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Aug 24,2017
Aug 24,2017
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Sasha helped my family with a very difficult situation. My partner has a disability and Sasha worked very hard to secure us with a suitable property that we are happy with.SO thank you....
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Comment on agent fees
I think they are high
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Aug 17,2017
Aug 17,2017
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I can not thank sasha enough, she was very helpful in all aspects. I felt she bent over backwards for me and I'm over the moon that I chose Stanford grey. Amazing people Amazing company Highly Recommended....
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Aug 04,2017
Aug 04,2017
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Fabulous in all aspects!!. Sasha is incredible, always a step forward pro-active. Super competent, and dedicated to her job. Really impressive. I will rely on them in the future!.I Finally found a decent/proper estate agent. Thank you so much ladies....
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Comment on agent fees
Very reasonable fees.
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Aug 03,2017
Aug 03,2017
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I have some properties I needed rental income from and was recommended Sasha Carruthers as some one you could trust to find the answer to my questions and rely upon to act in a professional and carrying manner, I wasn't disappointed and will be putting ...
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Comment on agent fees
Agents fees were very much in line with the larger companies and was more than happy with my fees
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Jul 29,2017
Jul 29,2017
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Fantastic customer service very happy with my new accommodation!! Great branch and great staff! Highly recommended! Thank you for everything...
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Jul 27,2017
Jul 27,2017
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Great service we are very happy in our new home, Sasha understood my situation and helped me in every way possible, thank you!...
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Good
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Jul 26,2017
Jul 26,2017
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Very professional throughout the whole process, found the right tenant . Totally different from other agents . No lies The perfect agent...
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Comment on agent fees
The agents fees are good and worked for me
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Jul 24,2017
Jul 24,2017
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Sasha was very friendly and answered any queries I had, the place was extremely nice, I would 100% recommend this estate agent for anyone looking for somewhere to live....
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Tenant Fees
Permitted paymentsFor properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.
Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:
the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any). Last updated at 09/07/2019, 4:15 PM by Jayne Roberts
Complaints Procedure
In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Best Letting Agent in RH11 
