91% lettings valuation accuracy
97% lettings fee satisfaction
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can ...
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Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
Latest Reviews
View all Reviews 175
31st Aug 2024
reviewed by 'Konstantina'
29th Apr 2022
reviewed by 'Mandy'
29th Apr 2022
reviewed by 'Alison'
29th Apr 2022
reviewed by 'russell'
28th Apr 2022
reviewed by 'Sam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 97% | £650 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 1 | 80 | 2 | 9 | 0 | 11 | 0 | 4 | 1 |
Areas covered
- RH11
- Crawley
- RH12
- Horsham
- RH10
- Croydon
- RH6
- South Croydon
- RH1
- South Norwood
- RH2
- Thornton Heath
- RH13
- Copthorne
- CR0
- East Grinstead
- CR2
- Horley
- CR7
- Redhill
Address
Suite 120, The Beehive
Beehive Ring Road
Gatwick
Surrey
RH6 0PA
01293804504
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 2
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Aug 03,2018
Aug 03,2018
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Everything went fine about the renting! I could ask everything i wanted to know! I could meet a very friendly and reliable people!...
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Jul 31,2018
Jul 31,2018
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Sasha is very professional and patient. Was going through a difficult time and Sasha really made my move easy. I would recommend Standford Grey any time....
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Excellent
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Jul 30,2018
Jul 30,2018
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Very happy with the service provided, easy to get in contact with and very easy to arrange any viewings etc would recommend...
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Good
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Jul 25,2018
Jul 25,2018
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Sasha was very quick to find a tenant for our flat. I was kept updated each stage of progress. She is very polite and professional.
They found me tenant me very quickly. Very happy with service....
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Comment on agent fees
Fees is reasonable in compare to other estate agents.
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Jul 24,2018
Jul 24,2018
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Sasha is fabulous in every aspect. Competent, reliable, trustworthy.
I have used her/them twice,in a space of 12 months and i won't hesitate to use them again and again....
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Comment on agent fees
Very reasonable
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Jul 24,2018
Jul 24,2018
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I had to rent a room for my son for his 4-month internship in England.
Good relationship to succeed in renting from France...
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Comment on agent fees
Responsive agent for renting from France.
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May 09,2018
May 09,2018
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the girl who followed us step by step was very helpful, courteous, and the agency seems quite reliable and serious...
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Good
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Apr 30,2018
Apr 30,2018
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Professional service! Im so pleased to have found Sasha at Stanford Grey she found me an ideal tenant in no time at all! The after care service from the property management is also great and well worth the money, I can now enjoy the benefits ...
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Comment on agent fees
Very Reasonable!
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Apr 30,2018
Apr 30,2018
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Sasha was extremely helpful with everything she kept us up to date with all the information we needed and I couldn't thank her enough I highly recommend to anyone looking to move she really made the experience of moving as stress free as possible....
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Good
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Apr 30,2018
Apr 30,2018
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We are very happy with the excellent service Sasha from Stangrey provided. She kept us updated during he whole process. She is very reliable and informative. We would recommend this agent to our friends and family....
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Apr 29,2018
Apr 29,2018
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My experience has always been very good and always reliable. Never had any issues or concerns. I would defiantly recommend....
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Apr 28,2018
Apr 28,2018
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I've always had a great service from Jayne and the team, she'll pop me a text if she can't get through on the phone which is always really handy for me. She always keeps me informed and I wouldn't use any one else to let ...
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Good
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Apr 28,2018
Apr 28,2018
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Rented out my property with SG. The process was so smooth for me thanks to Sasha. She was very professional and helpful throughout!...
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Good
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Apr 27,2018
Apr 27,2018
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Sasha, is very professional she kept me up to date with all visits comment from the visitors till the property was sold. Excellent service....
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Comment on agent fees
Not bad
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Apr 28, 2018
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(1)
Stanford Grey agent Sasha is trustworthy, efficient and hard working. My wife and I would recommend this agent to our friends and family for their service. We have sold and let our properties through them and have always been very happy with the transactions. ...
Apr 27,2018
Apr 27,2018
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I appointed Stanford Grey to sell a property & I must complement them on the excellent, professional service they provide. Viewings were arranged very quickly & a buyer immediately found. Throughout the process they kept me updated with developments & were proactive with all parties to ensure the ...
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Comment on agent fees
Very competitive.
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Apr 27,2018
Apr 27,2018
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Well, what can I say? Professional to a T. After struggling to find a property, Jayne really listened to what I was looking for and found me a perfect place! From start to finish, everything was explained to me without the jargon, and I really ...
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Comment on agent fees
Very reasonable for the market
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Apr 27,2018
Apr 27,2018
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Jayne and the team at Stanford Grey, have looked after my house for the last six to eight months. Property is always clean and tidy and maintenance is always dealt with quickly. Our new tenant has a dog which we were concerned about to start ...
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Comment on agent fees
Our agents fees before we’re extremely high, and Jayne was able to negotiate a fee we were both happy with. Definately goes above and beyond the level of service.
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Apr 27,2018
Apr 27,2018
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Sasha is a friendly and professional agent who is direct, reliable and sharp. I have experienced my dealings with her as pleasant and would recommend her to venders who want a representative that understands investors...
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Comment on agent fees
Not relevant
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Apr 27,2018
Apr 27,2018
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Fantastic customer service care and appears genuinely interested in the achieving an utmost deal for her client. Liaising with customer in the day to day progress of the sale - overall experience is OUTSTANDING....
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Apr 27,2018
Apr 27,2018
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I brought a property through Stanford Grey and sasha helped me all the way through the process, even when i had moved in she called to see if everything was satisfactory. I would recommend Sasha and Stanford Grey Agents to my friends who are looking ...
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Apr 27,2018
Apr 27,2018
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My experience with Stanford Grey was very positive. Sasha was very helpfull, professional and flexible in assisting me to rent my apartment when I had just arrived from The Netherlands. Stanford Grey supported me throughout the professional reference process....
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Apr 27,2018
Apr 27,2018
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I didn't think it was possible but Jayne helped me find the impossible. A rental for a picky tennant. This company is so responsive and understanding and I was dreading all the fees involved as I have rented through other agents in the past but ...
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Good
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Apr 26,2018
Apr 26,2018
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I am over the moon with the service from Stanford Grey and especially Sasha, as she is very caring and understood what I required from a property, once I had moved in she rang too see if I had settled into my home ok, and ...
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Apr 26,2018
Apr 26,2018
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All staff are very helpful, paying attention to all my requirements.
Providing professional client¨le. All queries are dealt with quickly.
A pleasure having stanford Grey on board....
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Good
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Apr 25,2018
Apr 25,2018
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First time dealing with Stanford Grey, I cannot recommend highly enough. Jayne has excellent knowledge of the market and made the whole process of finding me the right tenant very quick and easy....
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Comment on agent fees
Very good
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Apr 25,2018
Apr 25,2018
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Stanford Grey have always provided me with hassle free respectful residents & an effortless professional service. They are extremely hardworking & extremely helpful, I highly recommend them....
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Comment on agent fees
Very good competitive rates
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Apr 25,2018
Apr 25,2018
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Stanford grey found me a tenant within 3 days of having my property, in particular Jayne Roberts she is very helpful and professional she made the whole process very easy. I would highly recommend!...
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Comment on agent fees
Very competitive
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Apr 25,2018
Apr 25,2018
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I've been a buy to let landlord with several properties in the Horley & Crawley area for over 10 years. I've tried 5 different letting agents with varying degrees of fairly good and totally abysmal service then fortunately I discovered Stanford Grey. Their personal service is outstanding and ...
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Comment on agent fees
Very good value for money, their fees are lower than most others I’ve come across.
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Apr 25,2018
Apr 25,2018
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I approached a number of local agents and Stanford Grey stood out to me as the best to manage my portfolio. They had thorough knowledge of the latest legislation, they knew the local area and were very professional. I was impressed with the team and ...
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Comment on agent fees
Transparent fee structure, nothing unexpected and very reasonable!
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Apr 25,2018
Apr 25,2018
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We first met Jane after we had had a terrible experience with a tenant, she came to our property and left her card asking for me to contact her. At first I was wary but so glad I did, Jayne was very kind attentive and ...
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Jayne
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Tenant Fees
Permitted paymentsFor properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.
Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:
the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any). Last updated at 09/07/2019, 4:15 PM by Jayne Roberts
Complaints Procedure
In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Best Letting Agent in RH11 
