91% lettings valuation accuracy
97% lettings fee satisfaction
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can ...
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Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
Latest Reviews
View all Reviews 175
31st Aug 2024
reviewed by 'Konstantina'
29th Apr 2022
reviewed by 'Mandy'
29th Apr 2022
reviewed by 'Alison'
29th Apr 2022
reviewed by 'russell'
28th Apr 2022
reviewed by 'Sam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 97% | £650 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 1 | 80 | 2 | 9 | 0 | 11 | 0 | 4 | 1 |
Areas covered
- RH11
- Crawley
- RH12
- Horsham
- RH10
- Croydon
- RH6
- South Croydon
- RH1
- South Norwood
- RH2
- Thornton Heath
- RH13
- Copthorne
- CR0
- East Grinstead
- CR2
- Horley
- CR7
- Redhill
Address
Suite 120, The Beehive
Beehive Ring Road
Gatwick
Surrey
RH6 0PA
01293804504
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 2
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Jul 06,2019
Jul 06,2019
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Jayne is very proactive and has let my flat very quickly to good tenants. Full of energy and very helpful...
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Jul 05,2019
Jul 05,2019
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Sasha has been helpful all the way throughout been able to message her whenever needed always can get hold of her and very professional....
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Jul 05,2019
Jul 05,2019
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I used Stanford grey to rent out my property they were proactive to find a suitable tenant for me and worked tirelessly to organize and and iron out any issues. I'm grateful for your hard work ladies....
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Jun 01,2019
Jun 01,2019
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I only interacted with Sasha once when i moved to the property. She was amazing as she honestly and confidently answered my questions.
I felt so comfortable and valued as a customer.
She also demonstrated highest level of customer care....
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Good
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May 31,2019
May 31,2019
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Sasha was very attentive and helpful from the beginning of our home search. Always gave us an answer and sought to help with our doubts. We are very happy with the new house. The structure of the house is the same as offered on the ...
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Comment on agent fees
punctual
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May 28,2019
May 28,2019
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Sasha has been brilliant from the start of my process to move. I was given a deadline from my previous landlord as he was selling the house and Sasha done everything in her power to help me. I am now in a lovely property and ...
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Comment on agent fees
The fees are very reasonable
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May 28,2019
May 28,2019
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Outstanding. Reliable services. When we needed information about the flat we asked and we got a answer straight back. I'm happy with the outcome of the service what we have been given....
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Fantastic
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May 28,2019
May 28,2019
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Thank you for all the work you have done Sasha Carrutthers on my behalf, im really impressed. Good luck with your business, such a great service. You have managed to get my flat rented out within a 3 weeks!! I Your website is well designed and ...
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May 21,2019
May 21,2019
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Sasha has been amazing throughout our experience. She provided timely updates and was accommodating in responding to queries and concerns. She was polite and professional in all dealings....
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Comment on agent fees
Fees appear to be in line with market rate.
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May 21,2019
May 21,2019
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Both Sasha and Jayne were thoroughly efficient and proactive throughout and secured me a great tenant with extremely reasonable fees.
I would highly recommend them to any prospective landlord....
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Comment on agent fees
Very competitive
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May 20,2019
May 20,2019
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Sasha has provided an excellent service from start to end. Everything was made clear from the start and every step forward communicated in a very efficient and professional manner.
I would not hesitate in recommend Stanford Grey.
Well done girls!...
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Comment on agent fees
Fees were the market average, good value for the service provided.
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May 17,2019
May 17,2019
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Finding, viewing and securing our rental property with Sasha was straightforward, efficient and seamless.
All information was communicated well, eventualities and considerations addressed promptly. We found the right property quickly and when we did, all paperwork was facilitated by Sasha instantly and explained fully. We ...
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May 16,2019
May 16,2019
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Working with Sasha moving into our rental property in the Purley area was seamless and smooth.
She is highly reliable, prompt and extraordinarily efficient. She was able to match our requirements in a property extremely well.
Most of all I have been impressed by Sasha's ...
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Comment on agent fees
Very clear and good.
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May 16,2019
May 16,2019
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Would recommend this agency as they found me a tenant very quickly and efficiently while other agents couldn't and followed it through to the end....
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Comment on agent fees
Matched other fees
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Mar 02,2019
Mar 02,2019
1
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Very happy with the service received, this is the second time they have found me good tenants. Everything was sorted so smoothly between first tenant moving out and new tenants moving in. Very impressed!...
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Comment on agent fees
Reasonable as per the current market rate
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Feb 27,2019
Feb 27,2019
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Sasha has been a star! Prompt service; full explanations when requested and speedy updates from the viewing of the property; the referencing process right up to the moving in date....
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Comment on agent fees
Its in line with the Market overall so fair enough...
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Feb 27,2019
Feb 27,2019
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As a landlord you always depend on agents to find the most suitable tenants and keep you informed of progress and feedback good or bad. Although Sasha was not successful on two occasions not to find a tenant for me I would always choose her ...
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Comment on agent fees
Good
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Yes
Feb 26,2019
Feb 26,2019
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I have rented, having had many viewings with other estate agents and felt I was not informed correctly on many matters, I came across Stanford Grey they completely made me feel at ease and a trust was soon established. I would highly recomend Stanford Grey ...
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Good
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Feb 19,2019
Feb 19,2019
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I would highly recommend these ladies to anyone looking to work with a company who get the job done! They have exceed all of my expectations and I can only thank them for their consistent hard work throughout the year....
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Comment on agent fees
Good Value
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Feb 19,2019
Feb 19,2019
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I would highly recommend these ladies to anyone looking to work with a company who get the job done! They have exceed all of my expectations and I can only thank them for their consistent hard work throughout the year....
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Good Value
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Feb 19,2019
Feb 19,2019
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I'm very pleased with my new home this is the second property I have rented through Stanford Grey! Thanks...
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Okay
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Dec 20,2018
Dec 20,2018
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Sasha made contact with us after we had our flat on the market with an other agent for longer than I would have liked. She saw the positives about the flat.
Sasha was very competent and positive and after a few viewings where she kept ...
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Comment on agent fees
Not lowest but she performed best.
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Nov 07,2018
Nov 07,2018
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Not impressed in the slightest. Stanford Grey will breach GDPR willy nilly without a care, in addition to making claims that are factually incorrect. This has caused total upset....
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Aug 27,2018
Aug 27,2018
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Recently used Stanford Grey to find my next home, Sasha made the process completely stress free and straight forward it couldn't have gone any better! Thank you so much! Highly recommend!...
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Aug 27,2018
Aug 27,2018
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Sasha and Jayne facilitated everything for my new let so quickly and easily it didn't even feel like I had any stress with the move! Always ready to sort out any queries and very professional. Hard to find agents like these nowadays! Thank you so ...
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Comment on agent fees
Agents fees were fair in comparison to ither agencies
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Aug 25,2018
Aug 25,2018
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Very friendly and helpful in all aspects.
I would just recommend Stanford Grey/ Sasha Carruthers, as they/her service are professional....
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Good
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Aug 24,2018
Aug 24,2018
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Everthing was fine, fast and kind.
Sasha is a great staff and helped me with everthing.
The fee is a little but high but i dont know how much is normal....
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Aug 21,2018
Aug 21,2018
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Sasha was very clear, concise, and eager to answer any of the questions that I had and made the process simple and easy. I'd recommend Stanford Grey to anyone looking for a place to rent in and around Crawley....
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Aug 19,2018
Aug 19,2018
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Fantastic service. Nothing negative to say. Would like to write a positive review but will not let me do that....
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Good
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Aug 17,2018
Aug 17,2018
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We have found several tenants for our properties in Crawley through Jayne and Sasha and we have been very satisfied with the personal service and helpfulness of both of them...
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excellent
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Tenant Fees
Permitted paymentsFor properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.
Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:
the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any). Last updated at 09/07/2019, 4:15 PM by Jayne Roberts
Complaints Procedure
In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Best Letting Agent in RH11 
