91% lettings valuation accuracy
97% lettings fee satisfaction
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can ...
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Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and timely fashion with effective communication throughout all of the processes involved in moving home or making the most out of your investment.
Each negotiator that you will work with in Stanford Grey has a vested interest in your experience as our client and achieving the best possible price and for this reason we can guarantee a pro-active approach to ensuring that your instructions are carried out with integrity and expediency. This is achieved through carefully listening to and ensuring understanding of your priorities and personal requirement through building a personal relationship which you can rely on throughout the process.
Latest Reviews
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31st Aug 2024
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29th Apr 2022
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29th Apr 2022
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28th Apr 2022
reviewed by 'Sam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 97% | £650 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 1 | 80 | 2 | 9 | 0 | 11 | 0 | 4 | 1 |
Areas covered
- RH11
- Crawley
- RH12
- Horsham
- RH10
- Croydon
- RH6
- South Croydon
- RH1
- South Norwood
- RH2
- Thornton Heath
- RH13
- Copthorne
- CR0
- East Grinstead
- CR2
- Horley
- CR7
- Redhill
Address
Suite 120, The Beehive
Beehive Ring Road
Gatwick
Surrey
RH6 0PA
01293804504
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 2
Images & Videos
Jayne
(191)
Tenant Fees
Permitted paymentsFor properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.
Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:
the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any). Last updated at 09/07/2019, 4:15 PM by Jayne Roberts
Complaints Procedure
In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents
If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]
2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.
3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.
4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.
5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.
6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Best Letting Agent in RH11 
