Springbok Properties
4.7/5, 4265 reviews
91% recommended
91% sales valuation accuracy
93% sales fee satisfaction
Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents. Sell quickly and still get the best price!Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market ... show more Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents.

Sell quickly and still get the best price!

Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market every week for months and months says that its the worst time to sell.

We say that's rubbish, the property market just needs our progressive approach!

Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
Springbok Estate Agents in Manchester

Latest Reviews

 View all Reviews 4265
Featured Review
a
reviewed by 'Lara'
“I've heard selling your house is difficult, but it has not been for us. From the moment we signed with ......”
Featured Review
a
reviewed by 'Garry Walton'
“I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing ......”
Featured Review
a
reviewed by 'Giles'
“I came across their website on facebook and decided to give them a call. I initially spoke to Amy who ......”
Featured Review
a
reviewed by 'Neil'
“When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known ......”
Featured Review
a
reviewed by 'Ahmad Yadgari'
“I can wholeheartedly recommend Springbok Properties if you’re planning to buying house Excellent service and very responsive from all ......”
23rd Nov 2024
reviewed by 'Conor'
“Very quick and easy service and experience throughout with great communication from my sales negotiator Marc, even at unsociable times. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £21,500 £35,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
140 13 16 3 1885 170 1669 101 173 96
Areas covered
  • National
Address

Chester Street
Old Trafford
Greater Manchester
M32 0RS
0800 068 7935

Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS DPS
Rankings
Overall
Latest Properties

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Featured Review
a

“Our selling process...”

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Apr 24,2024
Minithumbup
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Marc
By: 'Lara'
Apr 24,2024
2 people found
this helpful
I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought ...
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By: Springbok Customer Services
Apr 26, 2024
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We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services ...
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“I recently had the pleasure of working with ......”

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Apr 22,2024
Minithumbup
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Ernest
By: 'Garry Walton'
Apr 22,2024
0 people found
this helpful
I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process. Moreover, my agent, Ernest, ...
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Featured Review
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“Smooth Process...”

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Apr 17,2024
Minithumbup
By: 'Giles'
Apr 17,2024
0 people found
this helpful
I came across their website on facebook and decided to give them a call. I initially spoke to Amy who was absolutely brilliant on the phone and she really put my mind to rest. I was anxious about contacting a cash buying company, not knowing ...
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By: Springbok Customer Services
Apr 18, 2024
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Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...
Featured Review
a

“When I decided to sell my property I looked a......”

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Apr 15,2024
Minithumbup
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James
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Natalie
By: 'Neil'
Apr 15,2024
0 people found
this helpful
When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known online estate agent. I found Springbok Properties online & decided to give them a try. I was pleasantly surprised at the valuation they gave & decided to ...
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By: Springbok Customer Services
Apr 16, 2024
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Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services ...
Featured Review
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“I can wholeheartedly recommend Springbok Prop......”

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Apr 10,2024
Minithumbup
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James
By: 'Ahmad Yadgari'
Apr 10,2024
0 people found
this helpful
I can wholeheartedly recommend Springbok Properties if you’re planning to buying house Excellent service and very responsive from all of the team Big thanks to James Keating he was very professional and super helpful in making the whole process of purchasing a property a ...
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By: Springbok Customer Services
Apr 11, 2024
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We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...

“The Springbok team were fast, efficient and gave a great ......”

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Jul 27,2014
Minithumbup
By: 'Dan'
Jul 27,2014
0 people found
this helpful
The Springbok team were fast, efficient and gave a great customer service. I had the pleasure to work with Rachel who I can honestly say is the best estate agent I have ever had (that's coming from a property developer so have dealt with many ...
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By: Springbok Customer Services
Jul 28, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you found Rachel a pleasure throughout the process and she was always helpful. We are thrilled to hear you managed to exchange contracts within as little as 4 weeks! We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I have been really happy with service springbok properties have ......”

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Jul 25,2014
Minithumbup
By: 'Stacey'
Jul 25,2014
1 people found
this helpful
I have been really happy with service springbok properties have given me they informed me of any information I needed and called for updates for the sellers. I was happy that I was informed of my new advisor as my old advisor had moved business. ...
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By: Springbok Customer Services
Jul 25, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel and Ahmed We are extremely happy to hear that you found us efficient and helpful through the purchase of your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“they told me ''we will sell your house, we have 50,000 ......”

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Jul 25,2014
Minithumbdown
By: 'Marc'
Jul 25,2014
6 people found
this helpful
they told me ''we will sell your house, we have 50,000 people waiting to buy houses and cant supply houses quick enough''. in a month we had 3 viewings and no offers. I used the misrepresentation act of 1967 to get out of my deal as the agent ...
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What agent could do to change your mind?
not go round telling porkys
Attached Filesnbsp;
Comment on agent fees
overpriced, do not use
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By: Springbok Customer Services
Aug 04, 2014
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Dear Marc Thanks for your review. It is always disappointing to discover we have not met a customer’s expectations for service, especially if they feel they have been misinformed. We always work with your best interests in mind and aim to deliver an exceptional standard of service. We have a large database of investors who we alert if a property meeting their criteria becomes available. We also receive enquiries every day from people wanting to buy a home, so we always try to match them ...

“From start to finish, the sale of our property has ......”

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Jul 25,2014
Minithumbup
By: 'Sharon'
Jul 25,2014
5 people found
this helpful
From start to finish, the sale of our property has been dealt with in a professional manner. At all stages the communication has been superb. John who arranged viewings and negotiations was dianamic in his approach with excellent skills and sold within a week and ...
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By: Springbok Properties
Jul 28, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate & John. We are extremely happy to hear that you felt we were professional with superb communications. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Jess was a pleasure to work with, always being bright ......”

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Jul 24,2014
Minithumbup
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Jess
By: 'Mrs'
Jul 24,2014
1 people found
this helpful
Jess was a pleasure to work with, always being bright and cheery and I believe going above and beyond to help with the purchase of our new home, being extremely informative along the way. Thanks Jess!...
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By: Springbok Properties
Jul 24, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you found us informative and helpful through the purchase of your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Having recently purchased a house sold through Springbok Properties I ......”

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Jul 24,2014
Minithumbup
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Jess
By: 'Samantha'
Jul 24,2014
1 people found
this helpful
Having recently purchased a house sold through Springbok Properties I can thoroughly recommend their services! We have bought and sold properties several times in recent years and have used various agencies. Springbok have been very professional the whole way through our purchase, but have also ...
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By: Springbok Properties
Jul 24, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you found us efficient and helpful through the purchase of your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“When the agent came to look at the house, they ......”

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Jul 24,2014
Minithumbdown
By: 'UpsetClients'
Jul 24,2014
7 people found
this helpful
When the agent came to look at the house, they said they would have our property sold within 4 weeks with sole seller rights as they had people and companies lined up and ready to buy. They did not give us time to read the contract ...
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“I'd never heard of Springbok Properties until I saw an ......”

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Jul 23,2014
Minithumbup
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Jess
By: 'Ray'
Jul 23,2014
0 people found
this helpful
I'd never heard of Springbok Properties until I saw an advert for them on the internet. All the people I dealt with were very professional, pleasant and helpful. James found me a cash buyer for the asking price of my house and then passed me ...
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By: Springbok Properties
Jul 23, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you found us helpful and professional through the purchase of your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I am grateful for the help Kate and Charlotte offered ......”

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Jul 22,2014
Minithumbup
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Charlotte
By: 'Julie'
Jul 22,2014
0 people found
this helpful
I am grateful for the help Kate and Charlotte offered me as it was a really complicated sale. There were lot of different issues with the seller's solicitor but Kate and Charlotte have been in touch with me or replied to all my questions within ...
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By: Springbok Properties
Jul 22, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate & Charlotte. We are extremely happy to hear that you felt we were professional, friendly and very helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I was kept informed on progress of my purchase on ......”

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Jul 22,2014
Minithumbup
By: 'craig'
Jul 22,2014
0 people found
this helpful
I was kept informed on progress of my purchase on almost a daily basis. Springbok were also in contact with my conveyancing solicitor whenever possible which saved me lots of time answering questions. a smooth pain free purchase. thanks...
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By: Springbok Properties
Jul 22, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you found the purchase of your property to be smooth & pain free. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Put our house with SPRINGBOK ESTATE AGENTS and was promised ......”

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Jul 22,2014
Minithumbdown
By: 'MOH'
Jul 22,2014
5 people found
this helpful
Put our house with SPRINGBOK ESTATE AGENTS and was promised that they have customers waiting....., will get it sold within 8 weeks......, have positive sales push etc ..... Nothing of this happened and we wasted our 12 weeks. Not only that but now I am having problem of ...
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By: Springbok Customer Services
Aug 04, 2014
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Dear Mahomed Thanks for your feedback. It is always a great concern to discover we have not met a customer’s expectations for service. We always work with your best interests in mind and aim to achieve the highest possible service standards. We aim to sell properties within 30 days and our sales and marketing strategy is designed to facilitate this. I understand your disappointment; unfortunately, there was no interest in your property. We spoke to you regularly to keep you updated, we ...

“I contacted many estate agents over several months and had ......”

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Jul 22,2014
Minithumbup
By: 'Munir'
Jul 22,2014
0 people found
this helpful
I contacted many estate agents over several months and had very poor viewings with many time wasters, my son gave me springboks number who got it from his friend whose uncle had sold his property with springbok. To my amazement springbok acted very efficiently and ...
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By: Springbok Properties
Jul 24, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you found us efficient and professional through the purchase of your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“The whole experience was smooth and everyone was easy to ......”

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Jul 10,2014
Minithumbup
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Jess
By: 'Carrie'
Jul 10,2014
0 people found
this helpful
The whole experience was smooth and everyone was easy to deal with. Jess in particular was extremely helpful and got back to me asap. She knew what was happening why my solicitor before I did which saved me lots of chasing etc. Very efficient and ...
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By: Springbok Properties
Jul 11, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you felt that we were proactive and made the experience smooth for yourself. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Natalie Jackson, kept us up to date with every stage ......”

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Jul 10,2014
Minithumbup
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Natalie
By: 'anne'
Jul 10,2014
0 people found
this helpful
Natalie Jackson, kept us up to date with every stage of our sale. on our purchase she all so advised us what to ask. she found out things before our solicitor told us or even knew about .she always had a positive out look, and ...
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By: Springbok Customer Services
Jul 14, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Natalie. We are extremely happy to hear that you were kept up to date through every stage of your sale as well as your onward purchase. It is great to hear that you felt she always had a positive outlook on things and that she has become a friend to you not just your agent. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Reg ...

“From start to finish everything was dealt with in a ......”

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Jul 09,2014
Minithumbup
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Jess
By: 'Meirion'
Jul 09,2014
0 people found
this helpful
From start to finish everything was dealt with in a very positive manner with attention to detail. Throughout the process I was kept informed of any progress. Took away a lot of the stress normally associated with selling property. Very friendly and helpful staff. Cannot ...
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By: Springbok Properties
Jul 09, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you felt that a lot of the stress was taken away for you. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Jess was very helpful throughout the purchase of my new ......”

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Jul 08,2014
Minithumbup
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Jess
By: 'House'
Jul 08,2014
0 people found
this helpful
Jess was very helpful throughout the purchase of my new home. As a first time buyer some things were not clear and Jess kindly pointed me in the right direction. The communication was very good with Springbok and emails / phone calls always returned in a ...
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By: Springbok Properties
Jul 09, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you felt the communication was good. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“They were fantastic from start to finnish kept us informed ......”

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Jul 08,2014
Minithumbup
By: 'mrs'
Jul 08,2014
0 people found
this helpful
They were fantastic from start to finnish kept us informed all the way got more money for us and it was all so quick brilliant cant fault them so pleased we used springbok....
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By: Springbok Customer Services
Jul 14, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Natalie. We are extremely happy to hear that you felt we were fantastic from start to finish, got you more money and that it was a quick and brilliant transaction that you could not fault. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Really impressed with the service they provided, we were kept ......”

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Jul 08,2014
Minithumbup
By: 'Natalie'
Jul 08,2014
0 people found
this helpful
Really impressed with the service they provided, we were kept up-to-date with everything and they answered all our questions quickly. We would definitely recommend and would be happy to use them again....
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By: Springbok Properties
Jul 09, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that you felt we were impressed with the service and would recommend. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“The agent got back to me on the same day ......”

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Jul 04,2014
Minithumbup
By: 'Mrs'
Jul 04,2014
0 people found
this helpful
The agent got back to me on the same day I left message.It would of been nice to speak to someone there and then because this meant I was getting called back while at work....
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“We found Springbok to be very helpful, fast, efficient and ......”

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Jul 02,2014
Minithumbup
By: 'Alan'
Jul 02,2014
0 people found
this helpful
We found Springbok to be very helpful, fast, efficient and would definitely use them again. They were the selling agent for the property we bought. It took 6 weeks for the sale to go through, from original offer to receiving the keys. They were always contactable ...
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By: Springbok Properties
Jul 02, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were helpful, fast and efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Springbok were excellent from start to finish in selling my ......”

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Jul 02,2014
Minithumbup
By: 'Karen'
Jul 02,2014
0 people found
this helpful
Springbok were excellent from start to finish in selling my property. Got me a sale within 4 weeks, where other companies had failed. The whole process was so painless, that I felt I had done nothing!! I would definitely recommend them to anyone considering selling. They ...
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By: Springbok Customer Services
Jul 07, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you had such a wonderful experience using our service. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Springbok Properties found me a buyer within 8 weeks which is ......”

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Jul 02,2014
Minithumbup
By: 'Springbok'
Jul 02,2014
0 people found
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Springbok Properties found me a buyer within 8 weeks which is very good in this climate . Matt was responsive , available and chased up viewers . When we found a buyer the sales progresser Kate Lees was the best I have ever encountered. We had a difficult freeholder ...
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By: Springbok Properties
Jul 02, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Matt and Kate. We are extremely happy to hear that you were so happy with our services. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Would highly recommend Springbok. My sale was quick, easy, faultless. ......”

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Jun 30,2014
Minithumbup
By: 'Julie'
Jun 30,2014
0 people found
this helpful
Would highly recommend Springbok. My sale was quick, easy, faultless. I had regular contract from Springbok which made them stand out from high street estate agents. I would definitely use Springbok again, to buy or sell a property. Thank you for all your hard work....
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“I would highly recommend Springbok! Natalie kept me informed on ......”

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Jun 30,2014
Minithumbup
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Natalie
By: 'Joe'
Jun 30,2014
0 people found
this helpful
I would highly recommend Springbok! Natalie kept me informed on a regular basis and was always pleasant and helpful whenever I spoke to her. Everything went smoothly with my purchase and I was never in doubt that they held my situation in high regard....
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By: Springbok Customer Services
Jul 04, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Karl and Natalie. We are extremely happy to hear that you would highly recommend us. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Excellent good comms and straightforward a pleasure to deal with. ......”

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Jun 30,2014
Minithumbup
By: 'J'
Jun 30,2014
0 people found
this helpful
Excellent good comms and straightforward a pleasure to deal with. Kate made the transaction very easy and transparent. would recommend to anybody....
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By: Springbok Properties
Jul 01, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were straight forward with excellent communication. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“From the start of buying the property and getting the ......”

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Jun 30,2014
Minithumbup
By: 'Rachel'
Jun 30,2014
0 people found
this helpful
From the start of buying the property and getting the keys for the flat went unbelievable smoothly, the help from the team from Rachel, kept me informed what was going on. Always got back to me when i left messages. A big thank you to ...
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By: Springbok Customer Services
Jul 01, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that the process of buying your new property went so smooth and there was no stress throughout the purchase. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I was looking to sell my house as fast as ......”

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Jun 30,2014
Minithumbup
By: 'Gary'
Jun 30,2014
0 people found
this helpful
I was looking to sell my house as fast as possible and had contacted some well-known companies who specialise in buying houses for cash. Luckily my partner found Springbok, Within 3 days of putting the property on the market they had found me a buyer and ...
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Jul 01, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you had such a wonderful experience using our service. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“We had a lot of viewing as soon has we ......”

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Jun 28,2014
Minithumbup
By: 'Martin'
Jun 28,2014
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We had a lot of viewing as soon has we signed up with Springboks, and sold very quickly achieving our target price, cannot fault the service, we were kept informed all the time as the sale progressed. Excellent Company, would defiantly use again....
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“Agent was helpful and knowledgeable. They did what they said ......”

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Jun 27,2014
Minithumbup
By: 'Chris'
Jun 27,2014
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Agent was helpful and knowledgeable. They did what they said on the tin and gave us a quick sale by putting us in touch with real buyers....
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By: Springbok Properties
Jul 07, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely glad to hear that you were happy with our services. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Jess was an angel, she kept us informed of what ......”

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Jun 27,2014
Minithumbup
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By: 'Denise'
Jun 27,2014
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Jess was an angel, she kept us informed of what was happening at all times she was always bubbly and upbeat nothing seemed to to much trouble. It is so stressful selling your home but jess made it easier. She even put up with my ...
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By: Springbok Properties
Jul 01, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you found us to be helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE

Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.


If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.

[email protected]

Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH

To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.


www.tpos.co.uk


The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury Wiltshire SP1 2BP


Telephone: (01722) 333306

Email: [email protected]
Last updated at 4:28 PM 05/03/2024 by allAgents

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