Springbok Properties
4.7/5, 4265 reviews
91% recommended
91% sales valuation accuracy
93% sales fee satisfaction
Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents. Sell quickly and still get the best price!Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market ... show more Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents.

Sell quickly and still get the best price!

Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market every week for months and months says that its the worst time to sell.

We say that's rubbish, the property market just needs our progressive approach!

Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
Springbok Estate Agents in Manchester

Latest Reviews

 View all Reviews 4265
Featured Review
a
reviewed by 'Lara'
“I've heard selling your house is difficult, but it has not been for us. From the moment we signed with ......”
Featured Review
a
reviewed by 'Garry Walton'
“I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing ......”
Featured Review
a
reviewed by 'Giles'
“I came across their website on facebook and decided to give them a call. I initially spoke to Amy who ......”
Featured Review
a
reviewed by 'Neil'
“When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known ......”
Featured Review
a
reviewed by 'Ahmad Yadgari'
“I can wholeheartedly recommend Springbok Properties if you’re planning to buying house Excellent service and very responsive from all ......”
23rd Nov 2024
reviewed by 'Conor'
“Very quick and easy service and experience throughout with great communication from my sales negotiator Marc, even at unsociable times. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £21,500 £35,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
140 13 16 3 1885 170 1669 101 173 96
Areas covered
  • National
Address

Chester Street
Old Trafford
Greater Manchester
M32 0RS
0800 068 7935

Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS DPS
Rankings
Overall
Latest Properties

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Featured Review
a

“Our selling process...”

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Apr 24,2024
Minithumbup
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Marc
By: 'Lara'
Apr 24,2024
2 people found
this helpful
I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought ...
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By: Springbok Customer Services
Apr 26, 2024
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We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services ...
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“I recently had the pleasure of working with ......”

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Apr 22,2024
Minithumbup
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Ernest
By: 'Garry Walton'
Apr 22,2024
0 people found
this helpful
I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process. Moreover, my agent, Ernest, ...
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Featured Review
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“Smooth Process...”

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Apr 17,2024
Minithumbup
By: 'Giles'
Apr 17,2024
0 people found
this helpful
I came across their website on facebook and decided to give them a call. I initially spoke to Amy who was absolutely brilliant on the phone and she really put my mind to rest. I was anxious about contacting a cash buying company, not knowing ...
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By: Springbok Customer Services
Apr 18, 2024
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Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...
Featured Review
a

“When I decided to sell my property I looked a......”

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Apr 15,2024
Minithumbup
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James
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Natalie
By: 'Neil'
Apr 15,2024
0 people found
this helpful
When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known online estate agent. I found Springbok Properties online & decided to give them a try. I was pleasantly surprised at the valuation they gave & decided to ...
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By: Springbok Customer Services
Apr 16, 2024
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Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services ...
Featured Review
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“I can wholeheartedly recommend Springbok Prop......”

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Apr 10,2024
Minithumbup
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James
By: 'Ahmad Yadgari'
Apr 10,2024
0 people found
this helpful
I can wholeheartedly recommend Springbok Properties if you’re planning to buying house Excellent service and very responsive from all of the team Big thanks to James Keating he was very professional and super helpful in making the whole process of purchasing a property a ...
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By: Springbok Customer Services
Apr 11, 2024
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We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...

“The service provided was swift and professional, although I personally ......”

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Oct 22,2014
Minithumbup
By: 'Yvonne'
Oct 22,2014
0 people found
this helpful
The service provided was swift and professional, although I personally think the fees where a bit on the high side. I suppose this is to do with the buyers being vetted beforehand, which is good. I would recommend Springbok in the future if asked....
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Comment on agent fees
I personally think the fees where a bit on the high side. I suppose this is to do with the buyers being vetted beforehand, which is good.
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By: Springbok Properties
Oct 22, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that you felt we were swift and professional. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Charlotte was very friendly, helpful and professional from the beginning ......”

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Oct 21,2014
Minithumbup
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Charlotte
By: 'D.'
Oct 21,2014
1 people found
this helpful
Charlotte was very friendly, helpful and professional from the beginning to the end of the transaction. She would always reply to emails very quickly and helped us to resolve a a couple of issues therefore ensuring a swift completion to the transaction. We would definitely ...
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By: Springbok Properties
Oct 21, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that you felt that Charlotte was friendly, helpful and professional. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Very professional and helpful, kept us well informed the whole ......”

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Oct 21,2014
Minithumbup
By: 'Steve'
Oct 21,2014
0 people found
this helpful
Very professional and helpful, kept us well informed the whole time. Thank you....
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By: Springbok Properties
Oct 22, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you were happy with the service from Springbok and found us professional and helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Communication was excellent. Purchase was tricky due to seller's financial ......”

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Oct 21,2014
Minithumbup
By: 'Ian'
Oct 21,2014
0 people found
this helpful
Communication was excellent. Purchase was tricky due to seller's financial situation but James was very helpful so all went through without any problems. Would use again....
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By: Springbok Properties
Oct 21, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to James. We are extremely happy to hear that you felt we were helpful and provided excellent communication throughout the process. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Charlotte was 2 very important things for me as a first ......”

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Oct 20,2014
Minithumbup
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Charlotte
By: 'Michael'
Oct 20,2014
1 people found
this helpful
Charlotte was 2 very important things for me as a first time buyer, she was both informative and responsive. She took the time to answer my almost daily questions about the house purchase process and also responded, quickly, kindly and professionally making me feel as though ...
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By: Springbok Properties
Oct 21, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that you found her informative and responsive. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“This was not an easy transaction to complete, since the ......”

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Oct 17,2014
Minithumbup
By: 'Prof'
Oct 17,2014
0 people found
this helpful
This was not an easy transaction to complete, since the vendor was elderly and the Estate Agent had to liaise through the vendor's daughter in order to resolve inquiries that my solicitor raised in relation to the property. James dealt with the initial contacts in ...
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“while buying my property with springbok i was pleasantly suprised ......”

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Oct 07,2014
Minithumbup
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Natalie
By: 'Mrs'
Oct 07,2014
0 people found
this helpful
while buying my property with springbok i was pleasantly suprised by the absolute professionalism of the staff in particular my dealings with Natalie , she was a fantastic help and support throughout what is a stressful time always helpful and informative and responsive to any query ...
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By: springbok customer services
Nov 06, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Natalie. We are extremely happy to hear that you were pleased with the professionalism of our staff during the process of buying your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I sold my house with the help of the springbok ......”

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Oct 03,2014
Minithumbup
By: 'susan'
Oct 03,2014
0 people found
this helpful
I sold my house with the help of the springbok team. Throughout the whole sale process my allocated team member (Kate Lees) kept me informed of all the progress of the sale and gave me plenty of advice from start to finish. I am extremely ...
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By: Springbok Properties
Oct 08, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were polite and courteous. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I would highly recommend springbok properties to anyone. Kate lees ......”

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Oct 03,2014
Minithumbup
By: 'Hayley'
Oct 03,2014
0 people found
this helpful
I would highly recommend springbok properties to anyone. Kate lees who dealt with us couldn't of done any more for us , she was brilliant! Not only did she keep us up to date with everything , she really helped and advised us with any problems we ...
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By: Springbok Properties
Oct 08, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you would recommend our company. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“We found James at springbok properties a great help, he ......”

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Oct 02,2014
Minithumbup
By: 'Clairbell'
Oct 02,2014
0 people found
this helpful
We found James at springbok properties a great help, he kept us informed and helped us every step of the way, it was easier than we had thought it would be, and the sale went through very quickly. We would recommend them to anyone wishing ...
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By: Springbok Properties
Oct 21, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to James. We are extremely happy to hear that you felt we were helpful and kept you informed throughout the process. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I was very happy with the service I received from ......”

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Sep 30,2014
Minithumbup
By: 'Vicky'
Sep 30,2014
0 people found
this helpful
I was very happy with the service I received from Springbok from start to finish, although there were a couple of initial teething problems in relation to fixing a convenient date for the valuation to take place as I did not live at the property. ...
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Comment on agent fees
The fees are high, but this is clearly explained to you before you sign up, the agents are open and honest about this.
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By: Springbok Customer Services
Oct 01, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you were happy with the service from Springbok from start to finish, and the way you were dealt with by Rachel. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I had a very positive experience with Springbok properties from ......”

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Sep 30,2014
Minithumbup
By: 'Yvonne'
Sep 30,2014
0 people found
this helpful
I had a very positive experience with Springbok properties from start to finish. I found them very professional and extremely helpful especially Rachel Leaver who dealt with the completion side of my sale...she was absolutely amazing and i cant praise her enough, she is ...
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Comment on agent fees
Werent the cheapest but definately the best...Got an offer within 6 weeks which is what i had asked for. Happy days
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By: Springbok Customer Services
Oct 01, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you were pleased about the service you received from Springbok, and Rachel. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Rachel was very helpful,explained how the process works,what ......”

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Sep 30,2014
Minithumbup
By: 'Andrew'
Sep 30,2014
0 people found
this helpful
Rachel was very helpful,explained how the process works,what happens when and what should be happening.She chased up my solicitor for progress,chased up my mortgage adviser and generally kept the sale going when both myself and the seller were both at our ...
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By: Springbok Customer Services
Oct 01, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you were please with the help and support Rachel provided. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Both Kate and Kassandra were fantastic and ensured the purchase ......”

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Sep 26,2014
Minithumbup
By: 'Sonya'
Sep 26,2014
1 people found
this helpful
Both Kate and Kassandra were fantastic and ensured the purchase of our house was as smooth and as stress free as possible. Thanks to them we now have our perfect first family home!...
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Comment on agent fees
We got a great deal
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By: Springbok Properties
Sep 26, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate & Kassandra. We are extremely happy to hear that you found the service to be fantastic and the purchase of your home was smooth and stress free. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I had worries to start with buying from an internet ......”

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Sep 26,2014
Minithumbup
By: 'Steve'
Sep 26,2014
0 people found
this helpful
I had worries to start with buying from an internet estate agent , But found Springbok Properties Helpful in driving this sale througth to completion , which took just under 5 weeks . Will have no worries next time and would recommend...
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“We had the move from hell I think. This was ......”

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Sep 24,2014
Minithumbup
By: 'Tristan'
Sep 24,2014
0 people found
this helpful
We had the move from hell I think. This was our second property as the first pulled out and we were on our first buyer at the time. Our buyers survey took over a month and then she pulled out two weeks later and we ...
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Comment on agent fees
I'm not sure if the agents had actually seen the property they were selling.
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“It was nice to know that all prospective buyers were ......”

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Sep 24,2014
Minithumbup
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Jess
By: 'Mr'
Sep 24,2014
0 people found
this helpful
It was nice to know that all prospective buyers were vetted first to ensure that they had the money in place to buy, and that there was no chain involved. Jess Watts was our main contact from Springbok Properties. She was always helpful and supported ...
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By: Springbok Properties
Sep 29, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you were helpful and supportive throughout the process. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I would like to praise both members of staff - ......”

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Sep 24,2014
Minithumbup
By: 'Jess'
Sep 24,2014
1 people found
this helpful
I would like to praise both members of staff - their professionalism, feed back and follow through (in what has been a difficult transaction) has been exceptional!...
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Comment on agent fees
Whilst I have no problem at all with the way the sale has been handled I do think there should be some variation on fees made on the price of a property - especially in the case of properties below ‚£100k. The fee is high in this respect and would suggest you may have more take ups if the fee was less.
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By: Springbok Properties
Oct 02, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you found it professional. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I was impressed with the time and effort Kate put ......”

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Sep 24,2014
Minithumbdown
By: 'Philippa'
Sep 24,2014
2 people found
this helpful
I was impressed with the time and effort Kate put into the sale of my house. Kate kept me updated as to what was going on and worked really hard to help resolve a problem we have with the valuation. Thank you very much! The ...
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What agent could do to change your mind?
A more realistic sale price.
Attached Filesnbsp;
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“Although I was very unhappy with the service at the ......”

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Sep 23,2014
Minithumbup
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Jess
By: 'Mel'
Sep 23,2014
1 people found
this helpful
Although I was very unhappy with the service at the outset - not being able to get a response to any phone call and being passed from one agent to another - once Jess Watts was appointed to me everything went very smoothly and quickly ...
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Comment on agent fees
A little more than local agents but a very quick sale achieved.
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By: Springbok Properties
Oct 02, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that a quick sale was achieved. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I would like Exspress how happy I was with the ......”

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Sep 22,2014
Minithumbup
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Jess
By: 'Deborah'
Sep 22,2014
1 people found
this helpful
I would like Exspress how happy I was with the service I received from the springbok team especially Jess Watts (Sales Progression) their service is fast, effective & professional with fantastic customer service. Jess was not only professional with a high standard of customer service, she ...
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Comment on agent fees
I was disappointed that the agent didn't mention the vat fee, I only found this out once my house had sold.
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By: Springbok Properties
Sep 23, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you were received a high standard of customer service. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“An excellent service from start to finish. All the staff ......”

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Sep 20,2014
Minithumbup
By: 'Nicola'
Sep 20,2014
0 people found
this helpful
An excellent service from start to finish. All the staff I dealt with were very efficient and kept me informed at all stages. Very helpful and always returned my phone calls. All staff very friendly and enthusiastic. I would definitely recommend to anyone selling their ...
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Comment on agent fees
Reasonable fees for an excellent service,
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By: springbok customer services
Sep 23, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Natalie. We are extremely happy to hear that you felt you received an excellent service from start to finish. Hearing that you felt all the staff you dealt with were efficient, friendly and enthusiastic is very pleasing to us. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“The agent was fantastic and did the negotiating for us ......”

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Sep 19,2014
Minithumbup
By: 'jamiefoz'
Sep 19,2014
0 people found
this helpful
The agent was fantastic and did the negotiating for us on the buying of the property, the agent also was very quick in gutting me an answer in any queries i had regarding the purchase...
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By: Springbok Properties
Sep 19, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you were more than happy with the service received. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“A friend recommended Springbok to me when I was looking ......”

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Sep 19,2014
Minithumbup
By: 'Mike'
Sep 19,2014
0 people found
this helpful
A friend recommended Springbok to me when I was looking to sell my parents property. I found all my interactions with them productive each step of the way and was able to sell the property in no time at all. I found all correspondence with ...
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By: Springbok Properties
Sep 19, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were productive and professional. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“We would like to thank Rachel Leaver for the professional ......”

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Sep 19,2014
Minithumbup
By: 'Mr'
Sep 19,2014
0 people found
this helpful
We would like to thank Rachel Leaver for the professional service she has provided during the purchase of our new home. Rachel kept us up-to-date with all aspects of the move process and dealt with venders, solicitors, estate agents and financial advisors etc which was ...
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“We sold our property through Springbok and were very pleased ......”

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Sep 16,2014
Minithumbup
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Jess
By: 'Mike'
Sep 16,2014
0 people found
this helpful
We sold our property through Springbok and were very pleased with the service received and especially with Jess Watts who was assigned to us as sales progression Jess has a very good customer service attitude and kept us informed on every occasion i would certainly ...
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By: Springbok Properties
Sep 18, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely happy to hear that you felt we had a good customer service attitude and informative. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“I was very happy with the service provided to me, ......”

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Sep 16,2014
Minithumbup
By: 'Natalie'
Sep 16,2014
0 people found
this helpful
I was very happy with the service provided to me, the staff were very friendly and very helpful. I would recommend this to firends and family....
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By: springbok customer services
Sep 29, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff members. We are extremely happy to hear that you felt you were happy with the service that was provided to you and hearing that you felt the staff you dealt with were friendly and helpful is pleasing to us. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Rachel dealt with our house sale as the consummate professional ......”

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Sep 15,2014
Minithumbup
By: 'David'
Sep 15,2014
0 people found
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Rachel dealt with our house sale as the consummate professional both keeping us informed at every turn of which there were quite a few. She took up the gauntlet when the buyers' solicitor wasted time with inane queries along the way and kept us informed ...
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Comment on agent fees
We originally asked the agent to offer the property at ‚£70/‚£75 thousand and only found out that it had been advertised at ‚£65,000+ and only when the viewer came to the door. It was too late then so that is the only grievance we have.
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By: Springbok Customer Services
Sep 18, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear Rachel kept you informed every step of the way. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Springbok/Kate Couldn't have been any more helpful and informative ......”

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Sep 14,2014
Minithumbup
By: 'Seb'
Sep 14,2014
0 people found
this helpful
Springbok/Kate Couldn't have been any more helpful and informative if they tried. Unfortunately i had a useless solicitor and if it wasn't for Kate's constant chasing up of the solicitors i would have most certainly lost my mortgage. Kate was extremely helpful to me ...
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By: Springbok Properties
Sep 15, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were helpful and informative. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Trying to book a viewing was difficult as communication was ......”

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Sep 12,2014
Minithumbup
By: 'matt'
Sep 12,2014
0 people found
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Trying to book a viewing was difficult as communication was poor. Once an offer was accepted the communication was much better. Thank you for a smooth transaction....
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By: Springbok Customer Services
Sep 12, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you had a smooth transaction. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE

Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.


If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.

[email protected]

Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH

To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.


www.tpos.co.uk


The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury Wiltshire SP1 2BP


Telephone: (01722) 333306

Email: [email protected]
Last updated at 4:28 PM 05/03/2024 by allAgents

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