91% sales valuation accuracy
93% sales fee satisfaction
Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents. Sell quickly and still get the best price!Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market ...
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Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents.
Sell quickly and still get the best price!
Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market every week for months and months says that its the worst time to sell.
We say that's rubbish, the property market just needs our progressive approach!
Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
Sell quickly and still get the best price!
Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market every week for months and months says that its the worst time to sell.
We say that's rubbish, the property market just needs our progressive approach!
Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
Latest Reviews
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reviewed by 'Lara'
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reviewed by 'Garry Walton'
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reviewed by 'Giles'
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reviewed by 'Neil'
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reviewed by 'Ahmad Yadgari'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 93% | £21,500 | £35,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 140 | 13 | 16 | 3 | 1885 | 170 | 1669 | 101 | 173 | 96 |
Areas covered
- National
Address
Chester Street
Old Trafford
Greater Manchester
M32 0RS
0800 068 7935
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Overall
Latest Properties
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Featured Review
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Apr 24,2024
Apr 24,2024
2
people found
this helpful
this helpful
I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought ...
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Apr 26, 2024
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We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services ...
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Apr 22,2024
Apr 22,2024
0
people found
this helpful
this helpful
I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process.
Moreover, my agent, Ernest, ...
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Apr 17,2024
Apr 17,2024
0
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this helpful
I came across their website on facebook and decided to give them a call. I initially spoke to Amy who was absolutely brilliant on the phone and she really put my mind to rest. I was anxious about contacting a cash buying company, not knowing ...
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Apr 18, 2024
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Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...
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Apr 15,2024
Apr 15,2024
0
people found
this helpful
this helpful
When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known online estate agent. I found Springbok Properties online & decided to give them a try.
I was pleasantly surprised at the valuation they gave & decided to ...
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Apr 16, 2024
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Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services ...
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Apr 10,2024
Apr 10,2024
0
people found
this helpful
this helpful
I can wholeheartedly recommend Springbok Properties if you’re planning to buying house
Excellent service and very responsive from all of the team
Big thanks to James Keating he was very professional and super helpful in making the whole process of purchasing a property a ...
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Apr 11, 2024
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We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...
Feb 06,2015
Feb 06,2015
1
people found
this helpful
this helpful
I was very pessimistic when we first enlisted Springbok, they seemed to promise the world with few guarantees. I couldn't have been more wrong. We needed a quick sale having just had a baby and wanting to move closer to home. We were told that ...
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Feb 06,2015
Feb 06,2015
0
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I had a complicated purchase on this house with it being a new build that the sellers hadn't registered yet. Jess kept in touch via e-mail and chased up the solicitors/land registry/sellers whenever I asked and kept me updated. When she was away ...
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Feb 06, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to Jess. We are extremely pleased to hear you were happy with the level of service provided and felt well informed throughout your purchase. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Feb 03,2015
Feb 03,2015
0
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this helpful
this helpful
I found that the members of the Springbok team I spoke to were friendly and helpful and kept in touch through the process....
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Feb 04, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant stadd. We are extremely happy to hear that you found our team to be friendly & helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Feb 02,2015
Feb 02,2015
1
people found
this helpful
this helpful
As first time buyers we were at the mercy of our agents, but we couldn't have asked for a better service from Springbok and Rachel in particular. From the minute our offer was accepted with and passed to Rachel she was really helpful and approachable ...
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Feb 02, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear you were happy with the level of service Rachel provided and felt at ease throughout your purchase. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Feb 01,2015
Feb 01,2015
0
people found
this helpful
this helpful
I tried a local estate agent to sell my home and achieved a quick sale, however I found them to be very traditional in their approach and not focused on securing completion. After the sale fell through I switched to Springbok who found me a ...
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Comment on agent fees
We could have achieved a higher price if I'd wanted to wait longer but at the end of the day I got the price I was happy with and sold in around a week. The fees are higher than a local agent but worth it!!!
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Feb 04, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were efficient & refreshing to deal with. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 30,2015
Jan 30,2015
0
people found
this helpful
this helpful
Kate was ultra professional and well informed.
She understood the stress of selling and moving
And was organised and helpful making the experience
A pleasant one
She always answered messages promptly
And was polite and positive throughout the process
Highly recommended
Martyn Barrow...
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Comment on agent fees
I guess we thought it was worth more but it comes down to what someone will pay. And in the end it was our 3rd try with different agents and they sold it for us
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Feb 04, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were professional and polite. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 25,2015
Jan 25,2015
0
people found
this helpful
this helpful
We were impressed with the tenacious approach of the individual acting on our behalf. Her keen involvement improved communications between all parties and progression of the transaction through to successful completion....
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Feb 04, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you were happy with the service. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 22,2015
Jan 22,2015
0
people found
this helpful
this helpful
Although the sale took longer than originally stated by Springbox agent who signed us up to sell our house, the entire process was made easier by the Springbok staff member who was allocated our case. Rachel was always there to answer our questions, she kept ...
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Jan 26, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear you were happy with the level of service Rachel provided. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 22,2015
Jan 22,2015
0
people found
this helpful
this helpful
I found Springbok Properties to be very helpful in dealing with problems we had concerning the solicitors, that I and the previous owner of the property was having during our transaction. And it was them that helped the most to ¢â‚¬Ëœget the ball rolling' out ...
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Feb 04, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you felt we were helpful and would recommend us. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 21,2015
Jan 21,2015
0
people found
this helpful
this helpful
my property was on the market with another estate agent with no viewings or interest i had decided to sell after long standing tenants moved out of town to be near family,
after moving estate agents to springbok things moved fast five viewings and a ...
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Jan 26, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you felt we were very satisfied with the service. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 21,2015
Jan 21,2015
0
people found
this helpful
this helpful
I bought my property through Springbok and completed 12.12.14. I am a first time buyer so didn't really know how to go about the whole process. I dealt mostly with Kate, throughout each stage of the process she has really helped to explain things to me ...
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Feb 04, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were helpful and efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 15,2015
Jan 15,2015
3
people found
this helpful
this helpful
Our initial meeting with Jim was very positive, he explained Springbok's way of marketing properties (auction like), that they had a bank of purchasers who had been vetted so we would not have any time wasters. Sounded great, the fees were very high, but if ...
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Comment on agent fees
When we were first told how much the fees were, we were not going to use Springbok. But the agent offered a reduction and we felt that if we achieved the asking price we were led to believe we could get, the rather high fee would be justified.
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Mar 18, 2015
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Thank you for taking the time to complete this review. We take all feedback very seriously, whether it is negative or positive, so it was a serious concern to discover that you were not satisfied with our service.
It's good to see that the initial meeting with Jim was positive and also that the sale proceeded smoothly once it was agreed.
When it comes to potential buyers, we are careful to explain exactly how our model works before viewing. We reiterate the concept when obtaining feedback ...
Jan 14,2015
Jan 14,2015
0
people found
this helpful
this helpful
Thanks so much for making the purchase of the house a smooth process
Everyone we dealt with and spoke to were very helpful
They were very quick to reply if any queries were raised
I would recomend them highly...
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Jan 30, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff member. We are extremely happy to hear that you felt we were helpful and quick to respond. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 12,2015
Jan 12,2015
0
people found
this helpful
this helpful
I would like to say that Kate Lees at Springbok Properties was very helpful throughout the whole process of buying the house. I was kept in the loop at all times and she responded quickly to all emails that I sent to her. The whole ...
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Comment on agent fees
N/A
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Jan 14, 2015
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were very satisfied with the service. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jan 11,2015
Jan 11,2015
9
people found
this helpful
this helpful
We contacted Springbok Properties and David Todd came to see us. He convinced us that the property was worth more than 2 other local independent estate agents had told us. He told us that they had a list of landlords and people buying as investments and ...
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Mar 18, 2015
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Thank you for taking the time to complete this review. We take all feedback very seriously, whether it is negative or positive. We want our clients to be satisfied with our service, so your report of a disturbing experience with our company is of serious concern.
Regarding David Todd's appraisal, we look very closely at the local market to make sure this is as accurate as possible when offering sellers a guide to what their property is worth.
David also told you about the landlords and ot ...
Jan 05,2015
Jan 05,2015
5
people found
this helpful
this helpful
I do not feel that I received the service described when I signed with this company. Poor quality pictures and very little feedback regarding potential buyers. I was informed that all potential customers were vetted prior to viewings however Springbok sent around viewers that were ...
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Mar 18, 2015
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Thank you for taking the time to complete this review.
You are correct in saying that poor-quality photos do impact the marketing of a property. However, as soon as you raised the issue, we uploaded the new photos that you had agreed to.
With regard to the issues of contact, this is something we take very seriously. Looking at my files, we had difficulty contacting you when we had several buyers interesting in viewing the property.
You are also correct in saying that we vet all our po ...
Jan 02,2015
Jan 02,2015
4
people found
this helpful
this helpful
We have been messed about from the very beginning with this Agency. We were firstly allocated John who hardly ever returned calls and eventully reallocated Geoff Lau as we were informed John had too much on his caseload. We have a commercial bed and breakfast ...
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Comment on agent fees
HOUSE NOT SOLD
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Mar 18, 2015
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Thank you for taking the time to complete this review. We take all feedback very seriously, whether it is negative or positive. We want our clients to be satisfied with our service, so your report of a disturbing experience with our company is of serious concern.
With regard to advertising, the difficulty lies in your property being commercial and not residential. This severely restricts the number of sites where we can advertise it. As you stated, once we found out that the valuer had provi ...
Dec 27,2014
Dec 27,2014
1
people found
this helpful
this helpful
Jess was superb totally efficient always returned calls with information and was so proactive. James was helpful too with Jess. Service was best experience and I have bought and sold lots of houses. She is an asset to your company thank you...
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Comment on agent fees
Perfect a superb service from agent and solicitors too
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Dec 22,2014
Dec 22,2014
0
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this helpful
Very informative throughout the purchase of the property and extremely helpful. It was the Vendor who had picked the estate agent as I didn't have a chain but if I do in future i'll gladly use Springbok.
Excellent service...
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Dec 23, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were informative and helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Dec 21,2014
Dec 21,2014
0
people found
this helpful
this helpful
Very effective and professional service right from the start when Ian told us what to expect from Springbok Properties. A buyer was found within two weeks, and we were then kept informed by Jessica of what was going on right up to completion after 8 weeks....
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Comment on agent fees
Although we found the service excellent, the fees are quite expensive for lower value homes like ours. Perhaps a tiered system of charges should be considered.
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Dec 19,2014
Dec 19,2014
1
people found
this helpful
this helpful
excellent service, polite and very helpfull in all aspects, kept us informed daily, no hesitation in using this company again, well recommend...
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Dec 23, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were polite and helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Dec 18,2014
Dec 18,2014
0
people found
this helpful
this helpful
Springbok Properties were excellent from start to finish. Jess Watts was given the job of managing the sale through and was fantastic. She kept positive focus on making sure the transaction was completed asap, whilst supporting me in the purchase. We worked together to get ...
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Dec 18, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you felt we were friendly. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Dec 16,2014
Dec 16,2014
0
people found
this helpful
this helpful
Throughout the whole process of buying our house, Natalie's communication was excellent, there was always a constant flow of information from her and we always knew where we were. Even though I work shifts and don't have my phone during work hours, this was never ...
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Dec 16,2014
Dec 16,2014
0
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Springbok Properties dealt with the purchase of my property. My contact at SP was Jess Watts, she helped me throughout the process.
I would like to personally thank Jess for all the hard work she has put into dealing with my solicitors and the seller's ...
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Dec 18, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you felt we were friendly. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Dec 16,2014
Dec 16,2014
0
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this helpful
this helpful
i can honestly say my dealings with springbock properties was fast.efficient and thorough. i got phone calls on a regular basis updating me of the progress of my sale of the house .i would recommend them to any one needing a fast sale....
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Dec 18, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were fast, efficient and thorough. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Dec 16,2014
Dec 16,2014
0
people found
this helpful
this helpful
Bought my house from Springbok Properties. Professional friendly staff who kept me informed about the property all along the way. Jess was extremely helpful throughout the process. Would recommend them to friends....
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Dec 15,2014
Dec 15,2014
0
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this helpful
Great service. Staff were friendly and not pushy. House advertised very quickly - not much paperwork and prospective buyers within a week. Thanks very much :)...
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Comment on agent fees
Would be nice to have a smaller fee for sales under ‚£100,000
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Dec 16, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you felt we were friendly. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Dec 10,2014
Dec 10,2014
0
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this helpful
this helpful
I was updated everytime possible about my house buying progress, in which I was Very happy about.
She also helped me on my decision making so that I can benefit from it later and to get the mortgage to completion as quick as possible....
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Dec 10, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to relevant staff. We are extremely happy to hear that you received good customer service from us. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Dec 08,2014
Dec 08,2014
1
people found
this helpful
this helpful
We would not recommend Springbok, we do not think that they were much help in selling the property, we had some viewings but not much enthusiasm was shown by Springbok. We had already given them notice and two days before this period expired someone knocked ...
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What agent could do to change your mind?
Shown some interest in selling the house, answered the phone, negotiated the saleAttached Filesnbsp;
Comment on agent fees
These were reduced because they did nothing to negotiate the final amount, we did it all.
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Mar 18, 2015
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Thank you for taking the time to complete this review. I am sorry you felt we didn't live up to your expectations. Since it has been well over a year since the original sale was agreed, this has hampered our investigation, but rest assured that we do not take your complaint any less seriously!
We have trained negotiators who aim to get the maximum value for our clients every time. Looking at the file, the negotiator who looked after your property did negotiate on your behalf from when the fir ...
Dec 08,2014
Dec 08,2014
0
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this helpful
this helpful
We felt Kate really kept us informed of the progress of our house purchase throughout. She was easy to reach and would always answer queries quickly.
We appreciate her help in negotiating a suitable completion date, especially at very short notice....
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Dec 08, 2014
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Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely pleased to hear that you were happy with the service you received. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
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Jessica
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE
Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.
If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.
[email protected]
Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH
To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.
www.tpos.co.uk
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury Wiltshire SP1 2BP
Telephone: (01722) 333306
Email: [email protected]
Last updated at 4:28 PM 05/03/2024 by allAgents
Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.
If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.
[email protected]
Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH
To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.
www.tpos.co.uk
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury Wiltshire SP1 2BP
Telephone: (01722) 333306
Email: [email protected]
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