91% sales valuation accuracy
93% sales fee satisfaction
Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents. Sell quickly and still get the best price!Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market ...
show more
Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents.
Sell quickly and still get the best price!
Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market every week for months and months says that its the worst time to sell.
We say that's rubbish, the property market just needs our progressive approach!
Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
Sell quickly and still get the best price!
Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market every week for months and months says that its the worst time to sell.
We say that's rubbish, the property market just needs our progressive approach!
Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
Latest Reviews
View all Reviews 4265Featured Review
a
reviewed by 'Lara'
Featured Review
a
reviewed by 'Garry Walton'
Featured Review
a
reviewed by 'Giles'
Featured Review
a
reviewed by 'Neil'
Featured Review
a
reviewed by 'Ahmad Yadgari'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 93% | £21,500 | £35,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 140 | 13 | 16 | 3 | 1885 | 170 | 1669 | 101 | 173 | 96 |
Areas covered
- National
Address
Chester Street
Old Trafford
Greater Manchester
M32 0RS
0800 068 7935
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Overall
Latest Properties
No Properties
Images & Videos
Featured Review
a
Apr 24,2024
Apr 24,2024
2
people found
this helpful
this helpful
I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26, 2024
View all comments
(1)
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services ...
Featured Review
a
Apr 22,2024
Apr 22,2024
0
people found
this helpful
this helpful
I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process.
Moreover, my agent, Ernest, ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Apr 17,2024
Apr 17,2024
0
people found
this helpful
this helpful
I came across their website on facebook and decided to give them a call. I initially spoke to Amy who was absolutely brilliant on the phone and she really put my mind to rest. I was anxious about contacting a cash buying company, not knowing ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18, 2024
View all comments
(1)
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...
Featured Review
a
Apr 15,2024
Apr 15,2024
0
people found
this helpful
this helpful
When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known online estate agent. I found Springbok Properties online & decided to give them a try.
I was pleasantly surprised at the valuation they gave & decided to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16, 2024
View all comments
(1)
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services ...
Featured Review
a
Apr 10,2024
Apr 10,2024
0
people found
this helpful
this helpful
I can wholeheartedly recommend Springbok Properties if you’re planning to buying house
Excellent service and very responsive from all of the team
Big thanks to James Keating he was very professional and super helpful in making the whole process of purchasing a property a ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11, 2024
View all comments
(1)
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...
Jun 11,2015
Jun 11,2015
0
people found
this helpful
this helpful
I found the Sprinbok staff were excellent in all aspects of the sale of my house,and would recommend them to anyone who wants a hassel free proprty sale....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate & Barbara. We are extremely happy to hear that you would recommend us and found the service to be hassle free. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jun 11,2015
Jun 11,2015
0
people found
this helpful
this helpful
Charlotte dealt with all my enquiries in a professional manner and always got back to me with an answer! If I had any problem then there was always someone to sort it out from springbok! Quick and easy transaction! Thanks to everyone who helped...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that your enquiries were dealt with in a professional manner and you had a quick and easy transaction. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jun 07,2015
Jun 07,2015
0
people found
this helpful
this helpful
Ryan was good at getting people intrested in viewing the house, and got loads of viewers.
Jessica was brilliant with dealing with the sale of the house even when the solicitor of the people buying the house who was not too good at communication and ...
read full review
read full review
Comment on agent fees
i personally think that the fees are expensive but due to circumstances that happened if i was to have gone elsewhere it proberly have worked out even more expensive.
Was this helpful?
Yes
Yes
Jun 08, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed on to Ryan and Jessica. We are extremely pleased to hear that you felt you were kept up to date with the sale.. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jun 05,2015
Jun 05,2015
0
people found
this helpful
this helpful
We bought a property that was advertised with Springbok. From start to finish the communication was excellent. Ashley Moore kept us in the loop at all times, even when our solicitor appeared to be dragging their feet. We would recommend Springbok in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Ashley . We are extremely pleased to hear that you were happy with the service you received. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jun 02,2015
Jun 02,2015
0
people found
this helpful
this helpful
My initial discussion was with David Jordan on 25.03.15 who explained the procedures involved. Subsequent discussions with Springbok Properties personnel (Chelcie Hutchinson and Rachel Lever) kept me up-to-date with proceedings at all times until the sale of the property was completed on 29 May 2015.
I was quite ...
read full review
read full review
Comment on agent fees
I consider the fees to be fair and reasonable and on a par with my local estate agents.
Was this helpful?
Yes
Yes
Jun 04, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Chelcie and Rachel. We are extremely happy to hear that you felt you were kept up to date with the sale and you were pleased with the timescales we worked to. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jun 01,2015
Jun 01,2015
0
people found
this helpful
this helpful
All services excellent, Kate Lees did a remarkable job, no complaints. Thank you for making the sale of my home run as smoothly as possible....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we provided an excellent. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jun 01,2015
Jun 01,2015
0
people found
this helpful
this helpful
As a person who had never sold a property before (or dealtwith solicitors) it was a pleasure dealing with the team at springbok. Both james and kate were honest and fair and informative. james was great in his assesment of not only the possible buyers ...
read full review
read full review
Comment on agent fees
should be a lot cheaper. that is my only gripe. they should be a lot cheaper.
Was this helpful?
Yes
Yes
Jun 10, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were honest, fair and informative. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Jun 01,2015
Jun 01,2015
0
people found
this helpful
this helpful
Kate was excellent she rung me as soon as she received any news about the sale or if she needed any information from me so the sale could go through as quick and easy as possible.....
will pass on this company's details to any of ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we made your sale quick & easy. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 29,2015
May 29,2015
3
people found
this helpful
this helpful
We had properties valued by Sam Whitehead, who gave us all the sales treatment and told us the percentage included ALL fees, inc legals. This is NOT the case. We signed contracts for exclusive rights to sell, and were passed from one dept to another, ...
read full review
read full review
Comment on agent fees
Not included, despite being told they were at sales valuation.
Was this helpful?
Yes
Yes
Jun 17, 2015
View all comments
(1)
Thank you for taking the time to write this review. We do pride ourselves on providing all our customers with an exceptional level of service as our current status on this website shows so I am sorry we did not live up to your expectations. As a member of The Property Ombudsman we abide by the code of practice which includes making all vendors aware of our fees and charges within our terms and conditions. We handle around 7500 calls a day and if a client does leave a message the standard is to r ...
May 28,2015
May 28,2015
0
people found
this helpful
this helpful
Jess, was incredibly helpful throughout the move despite complications within the chain, she ensured all parties were well informed and that communication between sellers, buyers and agents went as smoothly as possible. Without her involvement the sale may have broken down so thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica & Ryan. We are extremely happy to hear that you felt we were helpful and informative. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 27,2015
May 27,2015
0
people found
this helpful
this helpful
From start to finish of the sale process Springbok Properties handled everything exceeding well. We were kept up to date on all things happening, they contacted the vendor with any queries we had, always returned phone calls promptly. Kate was always a cheerful voice to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we exceeding your expectations. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 25,2015
May 25,2015
0
people found
this helpful
this helpful
I recently sold my property through Springbok. I was encouraged by the original man I dealt with ( I can't remember his name) to sell to a particular buyer as it was a cash sale and he assured me it would be completed in 6 weeks unfortunately ...
read full review
read full review
Comment on agent fees
I feel that the fees were excessive especially as the sale didn't complete in the time promised by the original point of contact at Springbok. They were far higher than most agents.
Was this helpful?
Yes
Yes
May 28, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Yasmin. We are extremely happy to hear that you were kept fully informed. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 25,2015
May 25,2015
0
people found
this helpful
this helpful
As this was my first experience of selling a property, I was relieved at how easy and painless Jessica Langlands and the rest of the staff at Spingbok made the experienc for me. Jessica and rest of staff always available to answer any question and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 26, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that you found us helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 25,2015
May 25,2015
0
people found
this helpful
this helpful
Once the property was sold I dealt with Yasmin who kept me up to date with what was going on with the buyers solicitor and our solicitor. She was very helpful and professional. Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2015
May 21,2015
0
people found
this helpful
this helpful
At first we were dealing with another member of staff once Yasmin had read you file and my e-mail thread she realised that this had been a problematic purchase. Yasmin always got back to me and tried to keep in contact with the vendor who ...
read full review
read full review
Was this helpful?
Yes
Yes
May 21, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Yasmin. We are extremely happy to hear that you were kept fully informed. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 20,2015
May 20,2015
0
people found
this helpful
this helpful
Always kept me up to date with what was happening and chased up and down the chain to ensure the sale went smoothly. Would definitely use them again in the future....
read full review
read full review
Comment on agent fees
Fees were higher than high street but the service was 100 times better so well worth it.
Was this helpful?
Yes
Yes
Jun 02, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you would use us again in the future. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 06,2015
May 06,2015
1
people found
this helpful
this helpful
I was very impressed with the overall service supplied by Springbok, a very professional team, extremely friendly and helpful. They could not have done any more for me, or been any more helpful with regard advice and preserving my sanity....
read full review
read full review
Was this helpful?
Yes
Yes
May 12, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were very professional, extremely friendly and helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 06,2015
May 06,2015
0
people found
this helpful
this helpful
When we first understood that we were buying through an Internet agent, that was not local to the area we were a little skeptical. From the outset though they called to introduce themselves. Providing details and information was very quick and smooth and you can ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that you were kept fully informed. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 04,2015
May 04,2015
1
people found
this helpful
this helpful
After the sudden death of my brother we found ourselves in the position of selling my family home of 40 years.We found Springkbok on the internet.After a 1st visit we were told the property would sell fast and they were right. We had the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that your sale went quickly and smoothly. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 01,2015
May 01,2015
0
people found
this helpful
this helpful
Jessica Langlands was very professional and helpful. When it became very stressful she was calm and supportive. I would highly recommend Springbok Properties to anyone considering selling or buying a property....
read full review
read full review
Was this helpful?
Yes
Yes
May 01, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you found us professional and helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
May 01,2015
May 01,2015
1
people found
this helpful
this helpful
Jess was really helpful once the sale had been finalised and provided some after sale back up which was much appreciated. As I was selling on behalf of my dad who passed away the whole experience was much less painful than anticipated. The only negative ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that you found us helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 30,2015
Apr 30,2015
1
people found
this helpful
this helpful
I cannot praise both Springbok and Rachel high enough. After the initial contact with Jordan (who was also brilliant) I had only been with them for 4 days, they organised 4 viewings all in the same morning, and all 4 put offers in, it was one of these ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you were satisfied with our service and that you found Rachel very efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 30,2015
Apr 30,2015
0
people found
this helpful
this helpful
Springbok staff were efficiant, polite and very helpful, they did everything to make our purchase as smooth and easy as possible, when we left messages for Ashley she got back to us and answered all our questions. We would not hesitate to recommend Springbok to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 11, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Ashley and Barbara. We are extremely happy to hear that you were satisfied with our service and that you found the staff efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 30,2015
Apr 30,2015
0
people found
this helpful
this helpful
I was amazed at the time scale they advised they could sell the house and complete and to be honest I did not believe it. Also after the first few viewings was not encouraged as the people all expected to be able to get the ...
read full review
read full review
Comment on agent fees
agree it was high and would only offer value if the sales process was completed in 6 weeks so was a gamble.
Was this helpful?
Yes
Yes
May 12, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were approachable and supportive. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 28,2015
Apr 28,2015
0
people found
this helpful
this helpful
Due to ill health I needed to sell my property fast.
At first it was difficult getting viewings but having reduced the price, I had a buyer more or less straight away.
Jess has been really helpful and so has john. Thanks so much....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that you found us helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 26,2015
Apr 26,2015
0
people found
this helpful
this helpful
Kept me informed of all steps along the way. I recieved a phone call on a weekly basis to give me a progress report of how far and how long too completion....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you were satisfied with our service and that you found us helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 26,2015
Apr 26,2015
0
people found
this helpful
this helpful
A very pleasant experience. We were kept informed throughout the whole process. Everyone we dealt with from the initial meeting with the valuer, followed by Ryan who advised us when parties were interested right through to Kate who held our hand until contracts exchanged . Great ...
read full review
read full review
Comment on agent fees
Seemed high compared to High Street agent but did get the sale quickly
Was this helpful?
Yes
Yes
May 12, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you had a very pleasant experience. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 25,2015
Apr 25,2015
0
people found
this helpful
this helpful
We have been very satisfied with the way you dealt with the selling of the property
And we would recommend this company to others...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that you would recommend us to others. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Apr 22,2015
Apr 22,2015
2
people found
this helpful
this helpful
To Everyone do not use Spingbok as they never gave us imformation then when we tryed to stop people coming they sent 10 people and was not told that we was going to show people around but i told them hours befor that i wanted to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 12, 2015
View all comments
(1)
Dear Susan.
Thank you for your feedback on our service it's critical for the overall improvement of our business. Having investigated your comments I can see that we did organise seven proceed able buyers to view your property within at specific times, on the day that you defined would be appropriate they were all organised with you a day before. During the viewing time frame you did call us and ask us to stop the viewings however this was too short notice as most of the time slots had alrea ...
Apr 21,2015
Apr 21,2015
0
people found
this helpful
this helpful
As the purchaser of the property, my dealings were with Kate. Mainly in the later stages as she originally contacted me to speed up the sale of the property due to delays with my solicitor.
I found Kate to be extremely helpful and supportive in ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 21, 2015
View all comments
(1)
Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you found us to be helpful, professional and tenacious. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...
Natalie
(281)
Ernest
(214)
Lewis
(155)
Jessica
(118)
Annie
(79)
Charlotte
(78)
Thomas
(71)
Craig
(62)
Jamie
(60)
James
(53)
Jessica
(52)
Jess
(50)
Marc
(50)
Anna
(39)
Becci
Alex
(28)
Jessica
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE
Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.
If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.
[email protected]
Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH
To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.
www.tpos.co.uk
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury Wiltshire SP1 2BP
Telephone: (01722) 333306
Email: [email protected]
Last updated at 4:28 PM 05/03/2024 by allAgents
Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.
If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.
[email protected]
Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH
To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.
www.tpos.co.uk
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury Wiltshire SP1 2BP
Telephone: (01722) 333306
Email: [email protected]
Best Online and Hybrid Agent in the UK 
Best Estate Agent in the UK (Sales) 
