Springbok Properties
4.7/5, 4266 reviews
91% recommended
91% sales valuation accuracy
93% sales fee satisfaction
Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents. Sell quickly and still get the best price!Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market ... show more Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents.

Sell quickly and still get the best price!

Your local estate agent says the property markets in a slump. The papers say the recession is not over yet. The same houses on the market every week for months and months says that its the worst time to sell.

We say that's rubbish, the property market just needs our progressive approach!

Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
Springbok Estate Agents in Manchester

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £21,500 £35,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
140 13 16 3 1885 170 1669 101 173 96
Areas covered
  • National
Address

Chester Street
Old Trafford
Greater Manchester
M32 0RS
0800 068 7935

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

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Images & Videos

“I had difficulty trying to contact Laura, who was rarely ......”

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May 24,2016
Minithumbdown
By: 'margaret'
May 24,2016
0 people found
this helpful
I had difficulty trying to contact Laura, who was rarely available to answer the phone therefore had to leave messages, lack of communication between Springbok and solicitors was unbelievable The whole experience left me feeling totally exasperated by the lack of professionalism, . Needless to say ...
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Comment on agent fees
Excessive ‚£4000.00 +VAT
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
View all comments (1)
Hi Margaret. Thank you for your review, your comments are highly important to us. We are constantly looking to improve our services and appreciate this opportunity to investigate your experience further. I would really appreciate you contacting us to provide further information about your property via email to [email protected] Thanks, Springbok Properties ...

“SpringBok did what they said they would.Sold my property ......”

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May 20,2016
Minithumbup
By: 'David'
May 20,2016
4 people found
this helpful
SpringBok did what they said they would. Sold my property very quickly and attains more than I expected. A good job, well done, end of....
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Comment on agent fees
Fees' are always higher than you want them to be but in this case, the fees were justified for a job well done.
Was this helpful? Yes
By: Adam Nicholls
Jun 10, 2016
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Hi David. Thank you very much for your positive comments. It's great to hear that we exceed your expectations in both speedy timescales and a higher market value for your property than you expected. Thank you for selling with Springbok Properties ...

“Been with springbok for 12 weeks after they promissed they could ......”

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May 16,2016
Minithumbdown
By: 'DPC'
May 16,2016
4 people found
this helpful
Been with springbok for 12 weeks after they promissed they could sell my property in 4 weeks because they had so many investors lined up on their books ready to purchase in my area, they failed to come forward with these so called investors and we only ...
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What agent could do to change your mind?
Fees would be fine if they delivered what they promissed
Attached Filesnbsp;
Comment on agent fees
Fees would be fine if they delivered what they promissed
Was this helpful? Yes
By: Adam Nicholls
Jun 10, 2016
View all comments (1)
Thank you for your review. We do take all feedback very seriously whether negative or positive. From your comments it is difficult to specify a property which this relates to. We are very keen to talk to you about these comments and resolve your issues, please email your name and property to [email protected] Thanks, Springbok Properties ...

“Very pleased with the service from Springbok. Generated lots of ......”

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May 12,2016
Minithumbup
By: 'H'
May 12,2016
2 people found
this helpful
Very pleased with the service from Springbok. Generated lots of viewers and enabled a prompt sale at a good price after being on the market for a long time with another agent. Good contact and communication throughout. Would definitely recommend....
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Comment on agent fees
Fees slightly higher than standard agent but did a better job so worth it.
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
View all comments (1)
Hi Lynne. Thank you so much for your comments. We were so pleased to get an acceptable offer for you after 22 days, especially as two local agents struggled to sell after a combined 534 days on the market. All the best with your future plans, Springbok Properties. ...

“I found Springboks service absolutey fantastic Ryan Ruscoe and Natley ......”

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May 04,2016
Minithumbup
Natalie
By: 'Ryan'
May 04,2016
2 people found
this helpful
I found Springboks service absolutey fantastic Ryan Ruscoe and Natley help me a lot working with them was a pleasure and i would recommend their service to any body selling their house thanks again to springboks special thanks to Ryan and Natalie...
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Comment on agent fees
good
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
View all comments (1)
Hi Sohail. Thank you for choosing Springbok Properties. Ryan really utilised our marketing methods to get 19 viewings and market value for you in a short space of time. Natalie is so please to hear that you would recommend her personable service to your friends and family. Thanks, Springbok Properties. ...

“As the purchaser of the property I was very impressed ......”

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Apr 26,2016
Minithumbup
By: 'Janet'
Apr 26,2016
2 people found
this helpful
As the purchaser of the property I was very impressed by the excellent service provided. Laura kept me appraised during all the aspects of the sale....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
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Hi Janet. Thank you for your positive review. All of our staff pride themselves on great customer service and really appreciate your comments. We hope you enjoy your new home! Thanks, Springbok Properties ...

“Natasha Lee was an excellent agent, she knew her stuff! ......”

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Apr 26,2016
Minithumbup
By: 'Carole'
Apr 26,2016
1 people found
this helpful
Natasha Lee was an excellent agent, she knew her stuff! She answered each and every query so I always knew what was happening. Also, Natasha always, always phoned me back when I had left a message, even if it was at the end of the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
View all comments (1)
Hi Carole. Thank you for choosing Springbok Properties to sell your property and for such a positive review. Our staff are widely experienced in property sales and support all of our customers through their journey. Customer experience is key to our mission, thank you for your kind words. Springbok Properties ...

“I was a little sceptical at first but the staff ......”

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Apr 25,2016
Minithumbup
Charlotte
By: 'Ade'
Apr 25,2016
1 people found
this helpful
I was a little sceptical at first but the staff are helpful and did keep in touch during the sale process and did a quick recovery when my initial buyer let me down at the exchange stage...
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Comment on agent fees
You know your cost up front and accept a small hit on value for faster sale
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
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Hi Ade. Thank you for your positive review it's great for our staff to have such good feedback as they are so committed to our customer's experience. Thanks, Springbok Properties ...

“Overall an excellent experience from first contact with Ahmed , through ......”

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Apr 25,2016
Minithumbup
By: 'Harry'
Apr 25,2016
1 people found
this helpful
Overall an excellent experience from first contact with Ahmed , through the valuation process and online listing generating an initial offer within a few days which Ahmed negotiated up to an acceptable level. Once the offer had been accepted Emma was very quickly in touch and ...
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Comment on agent fees
Initially thought the fees were rather expensive, also though they included ALL solicitors fees which was NOT the case and ended up paying quite a bit more than initially quoted
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By: Springbok Properties
Jun 10, 2016
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Hi Harry. Thank you for such a positive review. Ahmed and Emma really appreciate your feedback and were thrilled they could get you a market value offer in just 5 days of being on the market. Thanks, Springbok Properties ...

“Awful. Couldn't organise a straight forward viewing. Vague and unhelpful ......”

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Apr 22,2016
Minithumbdown
By: 'MarkRanderson'
Apr 22,2016
3 people found
this helpful
Awful. Couldn't organise a straight forward viewing. Vague and unhelpful staff. Switchboard staff patronising and hopeless. A total shambles....
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Was this helpful? Yes
By: Springbok Customer Services
May 16, 2016
View all comments (1)
Thank you for taking the time to write this review. I am very disappointed to hear that your experience with ourselves did not live up to our high standards and expectations. On average we arrange over 1000 viewings for our properties every week, unfortunately in this instance the viewing did run a little later than scheduled. We have tried to call you regarding this issue and to find a resolution. As we are committed to improving our service in every area and are aiming for a 5 star service, we ...

“Excellent service from Ryan with many viewings arranged and all ......”

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Apr 21,2016
Minithumbup
By: 'Chris'
Apr 21,2016
1 people found
this helpful
Excellent service from Ryan with many viewings arranged and all with finance in place. Rachel very supportive and tenacious. All round excellent better than other two agencies we had been with....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
View all comments (1)
Hi Chris & Babs. Thank you for taking the time to write a review. We are dedicated to impressing our customers and are delighted we could find you a buyer in less than 30 days. Thanks, Springbok Properties ...

“Rang the Manchester branch one afternoon was put through to ......”

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Apr 14,2016
Minithumbdown
By: 'Ed'
Apr 14,2016
4 people found
this helpful
Rang the Manchester branch one afternoon was put through to Barbara who told me that if I could not make it to one of the viewings for that evening, it's likely to be sold after a lot of viewings and a few offers. Asked a ...
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Was this helpful? Yes
By: Springbok Properties
May 16, 2016
View all comments (1)
Thank you for your comments Ed, it's disappointing to hear that you felt the communication was an issue and you didn't get to view the property, we want every one of our customers to have a 5 star service with ourselves. As our marketing generates so much interest we assign each property to a dedicated sales negotiator to handle the high volume of viewing requests. We have tried to call you regarding your potential search criteria so you can be contacted as soon as we have a new property to view ...

“I found both people I dealt with at Springbok very ......”

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Apr 12,2016
Minithumbup
Jessica
By: 'Liz'
Apr 12,2016
1 people found
this helpful
I found both people I dealt with at Springbok very friendly and professional, but mostly I dealt with Jess Langlands. She helped my purchase to complete before a deadline which saved me money, and I felt that the service provided was excellent. As a buyer, ...
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Comment on agent fees
Not applicable, as a buyer.
Was this helpful? Yes
By: springbok properties
Apr 13, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Jessica and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Many thanks to the professional staff, particularly Laura O'Brien.The ......”

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Apr 08,2016
Minithumbup
By: 'sue'
Apr 08,2016
0 people found
this helpful
Many thanks to the professional staff, particularly Laura O'Brien. The sale of the house went swiftly and without any stress to myself, as it was sold through a divorce settlement. Would have no qualms in recommending yourselves to family or friends....
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Comment on agent fees
Considering that everything was included, fees reflected in the service provided.
Was this helpful? Yes
By: Laura O'Brien
Apr 11, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Laura and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok............................ ...

“I would like to thank Alistair for all his help ......”

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Apr 07,2016
Minithumbup
By: 'Julie'
Apr 07,2016
0 people found
this helpful
I would like to thank Alistair for all his help getting me my dream home . He made it stress free and was so helpful and was always available to take my calls if I needed any information . Alistair was always very friendly and treated me ...
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Was this helpful? Yes

“Excellent service provided by Laura at Springbok Properties. She was ......”

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Apr 05,2016
Minithumbup
By: 'Amanda'
Apr 05,2016
2 people found
this helpful
Excellent service provided by Laura at Springbok Properties. She was professional, endeavoured to answer any queries and if on occasion unable to take my call, would always ring me back asap. She kept me well informed throughout the process. I have no hesitation in recommending ...
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Was this helpful? Yes
By: Laura O'Brien
Apr 05, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Laura and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok........................ ...

“I would recommend Springbok Properties to anybody. I was really ......”

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Apr 04,2016
Minithumbup
Natalie
By: 'MazzieB'
Apr 04,2016
0 people found
this helpful
I would recommend Springbok Properties to anybody. I was really dreading the process of selling my home as another property nearby had taken months to sell, but the process was so quick and efficient and painless. If I had to sell another property (I hope ...
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Comment on agent fees
Too high
Was this helpful? Yes
By: Natalie Jackson
Apr 11, 2016
View all comments (2)
Thankyou for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves while selling your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“We were very happy with every thing that's u have ......”

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Apr 04,2016
Minithumbup
By: 'Mr'
Apr 04,2016
0 people found
this helpful
We were very happy with every thing that's u have done for us and the help that u give us all through out the sale of our mam n dad house ....
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Comment on agent fees
Good
Was this helpful? Yes

“Springbok have been like a breath of fresh of fresh ......”

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Apr 01,2016
Minithumbup
Natalie
By: 'Mr'
Apr 01,2016
0 people found
this helpful
Springbok have been like a breath of fresh of fresh air and Natalie has been helpful and keen to help at every opportunity. I would not hesitate purchasing a property through them again. Great service....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Natalie Jackson
Apr 11, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“A MASSIVE thank you to Springbok Properties and the team.......”

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Mar 31,2016
Minithumbup
By: 'Martin'
Mar 31,2016
0 people found
this helpful
A MASSIVE thank you to Springbok Properties and the team. You helped sell my home in 6 weeks and the whole process was very efficient and professional From the first meeting to the last call to confirm the completed sale I was always kept up to ...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes

“Springbok Properties are very professional and do exactly what they ......”

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Mar 31,2016
Minithumbup
By: 'kay'
Mar 31,2016
0 people found
this helpful
Springbok Properties are very professional and do exactly what they say. From the initial meeting to completion was three weeks, and during that time Ben Whitehead was always in hand with any queries we had, and what was going on at each stage....
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Comment on agent fees
Think should have been made a bit more clearer, as it was a fee plus vat which wasn't clearly explained at time.
Was this helpful? Yes

“Excellent service provided by Alistair. He was always courteous and ......”

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Mar 31,2016
Minithumbup
By: 'Christopher'
Mar 31,2016
0 people found
this helpful
Excellent service provided by Alistair. He was always courteous and very professional. He was able to answer any queries and resolve any issues that arose and always kept me well informed. I have no hesitation in recommending Alistair and Springbok properties...
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Comment on agent fees
Speedy response, always well informed
Was this helpful? Yes

“great communication effective work highly recommend it really sale quick ......”

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Mar 30,2016
Minithumbup
By: 'Longjiang'
Mar 30,2016
0 people found
this helpful
great communication effective work highly recommend it really sale quick my case is about one week has someone wants to buy it...
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“I have recently completed on a sale which was dealt ......”

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Mar 29,2016
Minithumbup
Natalie
By: 'Michelle'
Mar 29,2016
0 people found
this helpful
I have recently completed on a sale which was dealt with by Springbok and I cannot thank Natalie enough. I was kept up to date with the how the sale was progressing at all times. It was a long time ago when I last bought ...
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Comment on agent fees
NA
Was this helpful? Yes
By: Natalie Jackson
Apr 11, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves while selling your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Springbok Properties were very good at communicating information to me ......”

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Mar 24,2016
Minithumbup
By: 'Royster'
Mar 24,2016
0 people found
this helpful
Springbok Properties were very good at communicating information to me which was both plentiful and timely - this made the process of purchasing the property very much pain free. As I was having issues with obtaining a mortgage, they also put me onto a very ...
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Comment on agent fees
Cannot comment on fees as I was the purchaser of the property.
Was this helpful? Yes

“Just finalising our house through Springbok, must say we haven't ......”

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Mar 23,2016
Minithumbup
By: 'Kbloor'
Mar 23,2016
0 people found
this helpful
Just finalising our house through Springbok, must say we haven't had any of the drama we experienced with other estate agents and were able to process very quickly. Thankyou!!...
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“I have just bought a house through Springbok Properties and ......”

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Mar 22,2016
Minithumbup
Natalie
By: 'Frances'
Mar 22,2016
0 people found
this helpful
I have just bought a house through Springbok Properties and have just got the keys today! It can be a bit stressful buying a house but I would like to thank Natalie for helping me all the way through the process. She was always there ...
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Comment on agent fees
No fees - only buying not selling
Was this helpful? Yes
By: Natalie Jackson
Apr 11, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves while selling your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok ...

“Was really pleased with the customer service I got from ......”

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Mar 15,2016
Minithumbup
By: 'Springbok'
Mar 15,2016
0 people found
this helpful
Was really pleased with the customer service I got from Springbok Properties. They kept in constant contact and we knew what was happening throughout the sale of our house, there also tried to liaise between our solicitors and the buyers solicitors to try and make ...
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Comment on agent fees
The fees were a bit more than what we would have liked but we did negotiate and when we sold it so quickly I was pleased.
Was this helpful? Yes
By: Springbok Customer Services
Mar 28, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Rachel and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok.................... ...

“We have just recently purchased a property with Springbock. I ......”

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Mar 15,2016
Minithumbup
By: 'Bethany'
Mar 15,2016
0 people found
this helpful
We have just recently purchased a property with Springbock. I found Rachel Leaver the girl that was dealing with us so helpful. She always kept us upto date with the process and provided us with advice when we needed it (as we were first time ...
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Was this helpful? Yes
By: Springbok Customer Services
Mar 28, 2016
View all comments (1)
Thankyou for taking the time to complete a review. Your feedback has been passed to Rachel and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok.................... ...

“Laura is a very responsible and dependable staff. She is ......”

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Mar 11,2016
Minithumbup
By: 'Paul'
Mar 11,2016
0 people found
this helpful
Laura is a very responsible and dependable staff. She is always listening and responding without hesitation. I am glad that I have her as my progressor....
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Comment on agent fees
OK.
Was this helpful? Yes
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE

Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.


If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.

[email protected]

Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH

To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.


www.tpos.co.uk


The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury Wiltshire SP1 2BP


Telephone: (01722) 333306

Email: [email protected]
Last updated at 4:28 PM 05/03/2024 by allAgents

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