80% lettings valuation accuracy
22% lettings fee satisfaction
Latest Reviews
View all Reviews 40
1st Mar 2024
reviewed by 'RANSFORD'
27th Jan 2023
reviewed by 'Paul'
7th Sep 2021
reviewed by 'Michael Watson'
21st May 2021
reviewed by 'Tarron'
1st Oct 2020
reviewed by 'ina'
22nd Jul 2020
reviewed by 'Laurence'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 22% | £475 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 16 | 1 | 16 | 1 | 2 | 0 | 1 | 0 | 3 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Spicerhaart Branches (view all 5)
Jan 28,2013
Jan 28,2013
3
people found
this helpful
this helpful
Atrocious service and a complete disregard for tenants: this is the only way (and possibly still too nice) to describe Spicerhaart's (and FJ Lord's) way of dealing clients. I didn't think it was possibly to be treated with so much disrespect. As a tenant who's ...
read full review
read full review
What agent could do to change your mind?
Look after a tenant who's always paid rent on time and 'merely' asked for a functioning hearing in the winter. The disrespectful and dismissive tone in their emails is unacceptable.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 27,2012
Nov 27,2012
2
people found
this helpful
this helpful
I can honestly say I have never ever been as upset and disrespected as I have whilst letting my property through this company. I can list about 53 things (I am keeping a list) of events over the past 12-18 months whereby they have breached their ...
read full review
read full review
What agent could do to change your mind?
Be an letting agent who respects both the landlord and tenant. Increase communication and follow the rules of the contract that you implement!!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 15,2012
Nov 15,2012
2
people found
this helpful
this helpful
left without heating and hot water for 3 weeks. Have informd the joke of a management team every day for the last 3 weeks have been told twice it had been fixed only to find it hadnt and they were once again just saying anything to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2012
Oct 23,2012
3
people found
this helpful
this helpful
I am a first time landlord and didn't realise that once the property was let by the Lincoln office it would be managed by a team in Essex. That was my mistake for not doing my research.
There was inconsistency of contact in that over ...
read full review
read full review
What agent could do to change your mind?
Limited the number of people dealing with my property. Been more flexible in terms of using landlords choice of contractors. Explained how they selected their 'approved contractors'.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 12,2012
Oct 12,2012
0
people found
this helpful
this helpful
First meeting Esta at our property, she gave us a fair & honest valuation, then meeting Katie the negotiator we felt happy
and had confidence in them, during the process of selling the property they were always on time & kept us up to date with feed ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2012
Jul 16,2012
1
people found
this helpful
this helpful
The incapability of Spicer Haart's (and FJL's) property management as well as their contractors is far beyond standard.
We had repair work that was due to be carried out for 5 months! Still the one issue that constitues a health & safety hazard, and has already caused ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2011
Oct 27,2011
0
people found
this helpful
this helpful
the manager of the agents Leanne delt with me, she failed to mention it was a lifetime contract, instead only mentioned i was signing up for 16 weeks after the 16 weeks i had no sale surprise surprise because they only managed to get me 6 viewings in ...
read full review
read full review
What agent could do to change your mind?
done there job properly, not lied to me???Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 12, 2012
View all comments
(2)
Its a standard marketing charge. Read the small print. There are lots of reasons why houses dont get viewed - bad pictures on details, people arent interested inthe area, not enough applicants suit the properties in stock etc etc . Basically its all about price. 6 viewings in 4 months = overpriced property. Did u reduce at all? People only pay what they think a house is worth - a competitivley priced property gets viewings and offers, overpriced don't. Something to think about after giving less ...
May 13,2011
May 13,2011
1
people found
this helpful
this helpful
They fail to manage in every respect of property management. They have cost me a lot of money because of their incompetence and lack of supporting documents/paperwork. Their procedures are woefully inadequate. Staff are badly trained....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2011
Apr 10,2011
2
people found
this helpful
this helpful
Incompetent in very manner....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2009
Jan 23,2009
0
people found
this helpful
this helpful
Completely terrible letting agents. I would never use them again - beware the Earley branch in Reading. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 13, 2009
View all comments
(1)
I cleaned the place top to bottom when I left and yet they still insisted on getting professional cleaners in at my expense!!!! What do you make of that??? They even had the cheek to blame it on the landlord but he is not even here in the country? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
