97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Mar 10,2022
Mar 10,2022
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I have just completed a purchase which was marketed and sold by Smart Homes Dickens Heath branch. The transaction with them really was flawless. I viewed several properties with other agents and the lady that led the viewing from Smart Homes was excellent and the ...
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Mar 10,2022
Mar 10,2022
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Where do I start from first point of contact through to sale everyone at smart homes has been first class from Jamie coming out to Value our property to Louise with excellent photos, we had great support from April, Denise, and Trevor on the viewing ...
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Mar 09,2022
Mar 09,2022
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Smart Homes are very professional and go the extra mile to help with the sale of our house.
Debbie Guest kept us informed at every stage and really put in every effort on our behalf .
I wouldn't hesitate to recommend them...
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Mar 07,2022
Mar 07,2022
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Working with Smart Homes makes moving house much easier. The sale progression team are all experts and understanding the process making communication easy....
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Mar 02,2022
Mar 02,2022
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I completed my purchase 2 days ago. Excellent experience.. It was complicated issue with solar panel but their team helped my solicitor in sorting out. The best thing about Smart homes is that they always respond to phone call and always in a pleasant manner.
I ...
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Feb 28,2022
Feb 28,2022
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Smart homes are fantastic beyond words. They have a great team and have made the buying process so easy. The are extremely professional, very honest and go above and beyond to deliver the best customer experience. Rory Powell and Louise Lewis have been complete angels, ...
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Feb 15,2022
Feb 15,2022
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Smart homes provided me with a great service selling my property.
Regular updates and communication.
Debbie Guest was just brilliant she really is great at her job and so helpful.
Can't thank Debbie and the team at Smart homes enough for what they did for ...
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Feb 15,2022
Feb 15,2022
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Helen Cole dealt with the sale of the property very efficiently. She communicated information on a regular basis and was able to answer any questions we had promptly. All round Excellent Customer Service....
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Feb 14,2022
Feb 14,2022
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Tina has been extremely proficient within a number of scenarios in which we have needed advice or guidance regarding issues with the property we are renting. She always responds extremely promptly and in a positive yet professional manner which is always appreciated! I cannot recommend ...
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Feb 04,2022
Feb 04,2022
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Over the last 10 months Smart Homes have done a superb job to finally get me over the line to sell my house. They sold it immediately it first went up, and the same each time an agreed sale has fallen through (3 times). Their marketing material ...
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Feb 03,2022
Feb 03,2022
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I can completely understand why Debbie Guest was awarded best agent in 2018.
She guided me through this process, which was arduos! What should have been a simple sale took forever.
Debbie worked tirelessly, answering every query I had, as there was very little, if any ...
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Jan 31,2022
Jan 31,2022
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Fantastic service.
Having moved to this agents, after several months with another. We were very happy the professionalism was on another level. We had a few people pull out right at the end, no fault to the agents. Every time they were straight back out ...
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Jan 29,2022
Jan 29,2022
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Team were excellent, pricing the property correctly, did viewings, sold for the full asking price in a week.
Friendly Professional Service throughout....
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Jan 28,2022
Jan 28,2022
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From start to finish, the service we received from Smart Homes was fantastic. They were always there at the end of the phone to answer any queries we had and to chase things up when needed with various parties. Emma and Helen in particular were ...
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Jan 28,2022
Jan 28,2022
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Helen was amazing and guided us through this process with such professionalism, support, knowledge, great communication skills and most importantly, patience. Nothing was ever too much trouble . We were selling our house after 38 years - to down size. So it was a big thing for ...
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Jan 26,2022
Jan 26,2022
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Helen managed our purchase and really helped by pushing solicitors from both sides, we were constantly kept up to date with weekly calls even if no progress had been made that week we always knew where we stood. I would definitely recommend them...
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Jan 26,2022
Jan 26,2022
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Tina has been very helpful over the past few months where a variety of issues have arisen with our property. Tina has ensured work has been undertaken in a timely manner and I am very grateful for her guidance on matters. Thank you Tina....
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Jan 25,2022
Jan 25,2022
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Smart Homes were one of the best agents we have used. They were so helpful. They ensured we were happy and comfortable and made the whole process feel seamless.
Thank you to the whole Smart Homes Team especially Gin Kaur who we worked closely with ...
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Jan 22,2022
Jan 22,2022
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Laura, Alan and Senka have been really great through the whole service from letting the property to looking after the property during rental. They’re a fantastic team....
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Jan 20,2022
Jan 20,2022
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Natasha was brilliant and very helpful 👍🏻👍🏻
Any questions I had she answered them promptly and correct, I was very happy with her level
Of customer service...
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Jan 18,2022
Jan 18,2022
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Absolutely perfect from start to finish, extremely knowledgable staff, and experts in each of there fields through the house sale.
Highly recommend them to anyone. Always on the ball...
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Jan 18,2022
Jan 18,2022
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The whole team have been fantastic every step of the way, helpful, attentive and efficient. This has been throughout the whole process, from valuation with Jamie to marketing with Louise and sales with Nicola, further buying support with Tom. The process has been a pleasure ...
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Jan 17,2022
Jan 17,2022
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Great service through and through .
A wonderful and helpful team that are always happy to help . They really made first time renting easy for us both ....
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Jan 15,2022
Jan 15,2022
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The agents at Smart homes have always been helpful and quick to respond! Would rent from them again any time!...
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Jan 14,2022
Jan 14,2022
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Thorough service from beginning of viewing property continuing throughout tenancy .
All queries solved timely and in a professional manner with little disruptions.
I have every comfort that smart homes have ensured they provide the best service possible and I would recommend them to anybody looking ...
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Jan 14,2022
Jan 14,2022
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I have been in a rental property for 10 months. The support in obtaining the property was excellent. If any problems have arisen, Smart Homes have taken care of them in a speedy and professional manner.
My point of contact is Tina Margetts who is always ...
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Jan 14,2022
Jan 14,2022
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Smart Homes have been Letting and Management Agents for our block of 12 apartments in Dickens Heath for several years. Despite challenges of them having to work from home during the pandemic, any obstacles have been overcome and solutions found to inevitable problems that arise with ...
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Jan 14,2022
Jan 14,2022
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Whether finding new tenants for my property or dealing with issues tenants have with my property, everything is usually handled quickly and professionally. Communication with myself is very good.
I feel the rental of my property is in safe hands and I don't have to ...
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Jan 13,2022
Jan 13,2022
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I am very happy with Tina’s excellent service. She is professional, always keeping me updated with everything and her response are always in timely manners, which is great. Thank you very much Tina. 😊...
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Jan 13,2022
Jan 13,2022
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I have been dealing with JSH for over 10 years now and I would say that they provide an excellent service as a landlord which covers all my needs, I would also comment that Tina is my dedicated representative for JSH who is very amenable and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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