97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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May 12,2014
May 12,2014
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I bought and sold property through Smart Homes recently and have no hesitation in recommending them. They were professional, honest and efficient. I was kept up to date at all times on my sale and purchase. The whole process was virtually stress free, thanks to ...
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Apr 28,2014
Apr 28,2014
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My experience with Smart homes includes, both lettings, as a landlord and Sales as a Vendor. I initially met Jamie Smart who carried out valuations of properties we were looking to let and also to sell. I have found Jamie to be extremely knowledgeable and ...
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Apr 28,2014
Apr 28,2014
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Excellent service. I especially appreciated getting a weekly phone call giving me updates even if nothing had happened.it was just nice to know I hadn't been forgotten.Nothing was too much trouble even after the house had sold and I needed help with another ...
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Apr 17,2014
Apr 17,2014
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I have been renting properties within the Solihull/Shirley area for 4 years and when it came to finding a property on this latest occasion I can honestly say that it has been the most pleasurable experience in doing so.
Smart Homes listened to what kind ...
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Apr 08,2014
Apr 08,2014
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I have recently gone through the process of letting a property through Smart Homes and have found them and Senka in particular to be nothing but helpfull and professional through the whole process. I would certainly recommend them to anyone looking to let a property ...
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Mar 03,2014
Mar 03,2014
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I found them helpful, polite and friendly. Any question I was unsure I went back to them...
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Feb 24,2014
Feb 24,2014
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Prompt response from the agent to my initial enquiry. Convenient and prompt visiting arranged. Agent was good to point out if there were other property options on their books at the time. They were extremely efficient with the references and made the entire move simple, ...
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Feb 24,2014
Feb 24,2014
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My wife and I are very grateful to Senka for helping us complete the tenancy of the property we are now living in.We would recommend that anyone looking for property either to rent or buy use Smart Homes as their agent for a fast ...
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Feb 20,2014
Feb 20,2014
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A+ Service, This Agent knows his stuff and would always use them again....
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Feb 17,2014
Feb 17,2014
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I used Smart Homes to let and sell my property and have been very happy with the service all the staff members for the professional service. Living overseas everything was done via email and the communications were very prompt keeping me updated on a weekly ...
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Feb 14,2014
Feb 14,2014
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I cannot speak highly enough of Senka Dragicevic of Smart Homes. She was extremely helpful and proactive in securing a tenant for us and is a credit to herself and Smart Homes. In addition to being very professional and keeping me informed and updated every ...
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Feb 14,2014
Feb 14,2014
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I have been working with Smart Homes as both a tenant and landlady for over 8 years and found them exceptional. Initially as a tenant I found them supportive with any problems I had and they always dealt with things promptly and professionally on my behalf.
...
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Feb 11,2014
Feb 11,2014
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We have used Smart Homes to both sell a property and find tenants for our rental properties. In all our dealings with them they provide an efficient, approachable professional service.We have always been kept up to date with developments whilst selling property and they ...
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Feb 10,2014
Feb 10,2014
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The service has been fantastic! From the very beginning, Smart Homes were accommodating with organising a viewing for me; quick and efficient with processing my application and always ready to answer any question or query that I had. Senka was so friendly and knowledgable about ...
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Feb 10,2014
Feb 10,2014
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Senka was extremely efficient in helping me find accommodation that suited me perfectly. She was polite and quick in dealing with all matters concerning my move to the new home. I would highly recommend Smart Home Lettings to anyone looking for a smooth move with ...
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Feb 10,2014
Feb 10,2014
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We have worked with Smart Homes for 5 years. They have marketed our 4 buy-to-let properties really well and found fantastic tenants for us. Their attention to detail and keeping us in the loop are very much appreciated. If any issues arise with any of the properties, ...
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Feb 08,2014
Feb 08,2014
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I had my property up with another estate agent for 12 months and it did not sell. I moved to Smart Homes and it sold within 2 months. The communication from the team was excellent and I was very happy with there overall service....
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Feb 07,2014
Feb 07,2014
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I have just taken the keys to a property marketed by Smart Homes. There were a number of snagging jobs that had to be done by the landlord and Sarah co-ordinated them brilliantly. They have great systems in place and really understood what I was ...
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Feb 07,2014
Feb 07,2014
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I was left with no heating or hot water, following the breakdown of my boiler. I reported this to Rosie and I cannot speak too highly of the efficient and professional way in which she dealt with my problem. She kept in touch by phone ...
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Feb 06,2014
Feb 06,2014
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I have been both a land lord and a tenant with Smart Homes at two different occasions. The staff are very friendly and well informed. I would certainly recommend this agency to anyone new....
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Feb 06,2014
Feb 06,2014
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We have used Smart Homes to let our property now for almost 10 years. Throughout that period we have found them to be extremely professional and friendly. They have succeeded where others failed in letting our property consistently throughout that period. The proprietor Jamie Smart has ...
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Feb 06,2014
Feb 06,2014
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I actually purchased the house off smart homes many years ago and because of the excellent service I received I went back to them to let it for me I have dealt with a lady called Senka who has been so helpful and very professional ...
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Feb 05,2014
Feb 05,2014
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I am a owner of several Properties in the Solihull area & Smart Homes have managed my properties for a number of years now, I have found them to be very Professional & a very well managed company
I would highly recommend Smart Homes for Letting & resale......
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Dec 20,2013
Dec 20,2013
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I had a property which was becoming difficult to sell and it meant that the Agents had to do that many more viewings to try and sell it. Even when if first sold three months later the buyers pulled out and we had to go ...
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Dec 18,2013
Dec 18,2013
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Helen & Emma successfully sold our property which had 'stuck' with other estate agents. They kept us updated regularly with progress reports & were very helpful in the selling process. Would highly recommend Smart Homes....
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Dec 16,2013
Dec 16,2013
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I found the service second to none always very helpful and always on the ball, they kept you upto date daily if needed on the progress of the sale and they would always chase up any problems and get back to you. Always very friendly ...
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Oct 29,2013
Oct 29,2013
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I bought and sold through Smart homes. My property sold within 2 weeks. I immediately put an offer in on another place that was up with Smart homes, and I had moved within 9 weeks!
The whole process was very painless. Every member of staff I spoke ...
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Oct 21,2013
Oct 21,2013
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Fantastic service from Helen and the team. They were very efficient and very informative! Helen always got back to me and had plenty of information for us. Being first time buyers we didn't know how the whole thing worked and Helen was happy to answer ...
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Oct 15,2013
Oct 15,2013
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We received an excelent service, the staff were very pleasant, and without the help of Helen we think the sale would have have dragged on for a very long time. Thank you Smarthomes....
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Sep 27,2013
Sep 27,2013
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We found Smart Homes to be extremely professional in all matters regarding valuing our home and then marketing it. We sold in less than 24 hours!!! Can't argue with that. Have to say that we found them far more helpful with dealing with any queries than ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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