97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jan 16,2015
Jan 16,2015
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Absolutely fantastic service, made the whole process very easy as we are first time buyers and kept us up to date all the time. Would certainly recommend and use again....
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Dec 27,2014
Dec 27,2014
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After a difficult few months with buyers backing out Smart Homes were wonderful. Put my property straight back on the market and it was sold again in a few weeks. I couldn't have asked for better service. Always kept me up to date with the ...
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Dec 09,2014
Dec 09,2014
2
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Smart Homes are, in my opinion, a 'Smart Team' from beginning to end.
We have just moved both selling and buying via Smart Homes (for the second time). The service provided throughout the whole process exceeds expectations of a Selling Agent and is professional, friendly, ...
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Dec 08,2014
Dec 08,2014
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Dealt with Smart Homes over the last few years and Sarah Jenkins for several years. I found all the staff their to be well trained, professional and prepared to go the extra mile. You can tell they have a smile on their faces when they ...
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Comment on agent fees
Very pragmatic level of fee
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Dec 05,2014
Dec 05,2014
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I let property through smart homes. they done a really professional job for me. They let property while my previous tenant was still there so there was very minimum void period....
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Dec 03,2014
Dec 03,2014
1
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We have met Senka Dragicevic when viewing a house that Right Move was advertising previously. We didn't go for that property, but we were very impressed when Senka remembered us and what we were looking for, and on a later phone conversation recommended the property ...
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“Highly Recommended. Very friendly, professional and efficient service. They kept ......”
Dec 01,2014
Dec 01,2014
1
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Highly Recommended. Very friendly, professional and efficient service. They kept me updated every week on progress of my sale. Special mention for Helen who phoned me every week. She was excellent....
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Nov 30,2014
Nov 30,2014
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Smart Homes have offered a first class service. My property was let after only two days and they kept me updated every step of the way throughout the process.
As a first time Landlord I was a little nervous about what lay ahead but Jamie, ...
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Comment on agent fees
Fees charged were very reasonable.
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Nov 19,2014
Nov 19,2014
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Smart Homes were extremely professional and friendly at the same time in my house sale and purchase. Helen guided me through the process and kept me calm with her advice and positive support. The whole team (Josh, Emma and Gill) kept me informed with their ...
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Nov 02,2014
Nov 02,2014
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When I first contacted Smart Homes I found the staff very friendly and helpful, they soon arranged a valuation which I accepted, after discussing their fees which I found very competitive. After two block viewings they sold the house for above the asking price. Throughout ...
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Comment on agent fees
Was very competitive to other agents.
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Oct 30,2014
Oct 30,2014
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My partner and I's experience with Smart Homes started with a visit by Jamie Smart to the house we were looking to sell. Jamie gave a first impression of honesty and openness and was extremely pleasant and down to earth. During the course of the ...
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Oct 17,2014
Oct 17,2014
1
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The service that Smart Homes have provided from start to finish is nothing short of exceptional. I was unfortunate to have been involved in a complicated house purchase with several other people in the chain. At times it was very stressful however both Helen & Josh ...
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Oct 16,2014
Oct 16,2014
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I have used Smart Homes for a number of years with respect re-let of my property and they have always been very professional and easy to deal with....
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Oct 12,2014
Oct 12,2014
1
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I am a first time land lord and a professional person with very less time to deal with finding a suitable tenant and deal with maintenance issues.
I had a choice of giving my property between Smart Homes and another local agent. I am very ...
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Comment on agent fees
Good value for money
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Oct 07,2014
Oct 07,2014
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Smart homes have displayed a very professional and personal approach in letting my apartment.they have looked after me from start to finish and made me feel vey comfortable in using them as my letting agents.
A wonderful service all round !!...
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Oct 07,2014
Oct 07,2014
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We have used other letting agents to find us tenants in the past which I have never been happy with I was recommended smart homes by a friend who used them to sale her property so I thought I would give them a go. Senka ...
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Comment on agent fees
We as landlords will never be happy paying out so much fees to agents but smart homes where around the same as other agents.
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Sep 14,2014
Sep 14,2014
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We invited 3 estate agents to give us their view on how to market /sell my Mothers property. Myself and my wife were the local contacts, we then had to relay this information to the family before making any decisions. Out of the 3 representatives, Mr Jamie ...
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Comment on agent fees
I actually did not see these myself because the solicitor is not local and another member of the family was dealing with this side of things , but I have no reason to think that it was different to what was originally quoted .
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Sep 08,2014
Sep 08,2014
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We have had all the stress that is part of moving house but Smart Homes made it a a lot more enjoyable with their professionalism and friendliness. It didn't all go smoothly but we had our hand held all along the way by the delightful ...
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Sep 03,2014
Sep 03,2014
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This company is PHENOMENAL!!
Selling/buying a house can be a long drawn out process & it's essential during it that you have trust and confidence in the agents working on your behalf; since the outset, my trust and confidence in Smart Homes has never waivered. ...
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Comment on agent fees
We'll worth the investment
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Aug 19,2014
Aug 19,2014
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Very responsive, flexible and prompt in arranging viewings and the same goes for any queries raised throughout the process without having to rely on a single point of contact at their office. In addition to this we was provided with support and advice throughout from ...
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Aug 14,2014
Aug 14,2014
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I have been really impressed by the high level of customer service received from both Helen (and Emma in her absence) in dealing with the sale of my property. They have always been informative, polite and friendly and have put me at ease during the ...
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Aug 13,2014
Aug 13,2014
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We are really pleased with the professional service, we have received from Senka and the team at Smart Homes. The process was very simple and Senka addressed all of our concerns and went that extra mile to ensure our needs were met before we have ...
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Aug 05,2014
Aug 05,2014
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I was looking to relocate from Telford back to Solihull to be near my children. My only stipulations were that I needed a bedroom big enough for them to share and a garden big enough for them to play in. Senka was fantastic, apart from ...
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Aug 04,2014
Aug 04,2014
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Hassle free letting management.
Efficient management of tenant and landlord issues, with minimal demand on landlord.
Quick turnaround for new tenants.
Good communication by email and phone.
Fees are more expensive than some but I believe the service is more professional....
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Aug 01,2014
Aug 01,2014
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This agency has a gold nugget in Senka Dragicevic it's Letting Negotiator. She was helpful, sensitive, cheerful and nothing was too much trouble during the showing and in completing the required paperwork, especially as we were parents acting as guarantors for our son. Her word ...
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Aug 01,2014
Aug 01,2014
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Smart Homes provided an excellent service in finalising my rental agreement. They were always prompt, courteous and responsive. They understood my challenges and came up with pragmatic solutions. I have seen some very un professional letting agents in my past but was very pleasantly surprised ...
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Jul 31,2014
Jul 31,2014
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I have received a very good service from Smart Homes. Senka has been an excellent agent, I received great communication from Senka and she did everything she could to help me secure the home that I wanted.
Senka always provided quick responses to queries I ...
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Jul 30,2014
Jul 30,2014
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Smart Homes are in a different class to other agents in the area-from the honesty of the valuation (they actually valued lower than a competitor but justified with very valid reasons), then conducted viewings with integrity and excellent organisational skills. Then followed up by excellent ...
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Jul 30,2014
Jul 30,2014
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We purchase a property through Smart Homes that was finalised in July 2014. I have to say, with all of the various estate agents I have used in the past, from selling homes to renting, Smart Homes have been the most helpful of them all.
If ...
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Jul 16,2014
Jul 16,2014
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The service provided by smart homes from valuation to exchange of contracts has been of a very high standard.
Marketing/Listing - brochure made to high standard, images replicated quality of apartment & available very quickly.
Viewings - always checked suitable times & confirmed appointments ASAP. Only ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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