97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Apr 04,2023
Apr 04,2023
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I would like to recommend Sue Danter for her excellent service as an estate agent. She was always responsive and considerate, keeping me informed of the latest developments throughout the process. Her communication with the vendor was also great, which made everything smooth and hassle-free. ...
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Mar 29,2023
Mar 29,2023
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Smart Homes have been great selling my house. The sales progression team in particular Gin, are brilliant! I would definitely recommend. Thank you!!...
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Mar 26,2023
Mar 26,2023
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The experience we had selling our home 20 years ago was so good we decided to use Smart Homes again. What a good decision we made. We were making a long distance move to Cornwall and were making a purchase down there, so wanted things to ...
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Mar 26,2023
Mar 26,2023
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I've recently moved to Broadoaks in Solihull and had the pleasure in dealing with Trish. Trish was always very helpful and really helped push things along for me - really couldn't have wished for a better agent!!...
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Mar 17,2023
Mar 17,2023
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Thank you Gin and the team for a very smooth transaction, overall excellent service, will be using Smart Homes again!...
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Mar 16,2023
Mar 16,2023
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They provide good follow-up and be a good bridge between vendor and buyer
Very Speedy response to any enquiry
Friendly and helpful to customers...
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Mar 14,2023
Mar 14,2023
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Very helpful and friendly staff.
Regular updates all through the process. Unfortunately my purchase fell at the last hurdle, but not through any lack of effort on their part....
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Mar 03,2023
Mar 03,2023
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I used Smart Homes to sell a property. From start to finish I found everyone at Smart Homes very professional, committed and knowledgeable. The process was certainly made easier by using their services. As with most house sales, it was a roller coaster of a ...
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Feb 28,2023
Feb 28,2023
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Working with Helen and the Smart Homes team on the Stratford Road, Shirley was brilliant.
They made the process, on their part, really easy and efficient.
Helen was great at a point of contact. She was informative, direct and always came back with answers to ...
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Feb 27,2023
Feb 27,2023
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Helen and the team have been so professional and helpful during the very prolonged sale of our property. Their communication and proactivity during the process have been first class. We highly recommend Smart Homes and will have no hesitation in using them in future property ...
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Feb 20,2023
Feb 20,2023
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Very rarely leave reviews but decided this one I must do. I can honestly say had great service right from the start until the very end, especially from Helen Cole who is simply the best! I couldn’t have asked for anything more from her....
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Feb 16,2023
Feb 16,2023
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Excellent service from Helen throughout - very patient and helpful, good at communicating!
Would highly recommend working with Smart Homes....
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Feb 16,2023
Feb 16,2023
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Helen was amazing nothing was to much trouble, she was always on hand to find out what was your problem and assist you to find a solution. thank you HELEN...
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Feb 15,2023
Feb 15,2023
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Great experience. We were kept well informed at each stage and everything was done efficiently . Excellent service and we would not hesitate to recommend to others ....
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Feb 15,2023
Feb 15,2023
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My sales progression contact Helen was absolutely instrumental in getting the sale through. Very friendly, efficient and excellent communicator, she went above and beyond to help me and I am very grateful for it. I couldn't have done it without her support. Amazing service!...
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Feb 14,2023
Feb 14,2023
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I can't recommend Smart Homes enough. Throughout the whole process of selling my parents house they were brilliant and went above and beyond at every stage....
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Feb 04,2023
Feb 04,2023
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Agents in Smart Homes are professional and responsive to all my questions during the whole process, including but not limited to my first enquiries about the property that I have interest, the negotiations with vendor after the offer acceptance and the following up till the ...
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Feb 03,2023
Feb 03,2023
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It took us about 10 months to complete our sale/purchase due to circumstances beyond our control and smarthomes were very supportive. Especially towards completion, Debbie G was just wonderful. I really felt she advocated for us well when communicating with us, our buyers and the ...
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Feb 01,2023
Feb 01,2023
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I have just bought a property through Smart Homes and I cannot thank them enough. As a first time buyer we were clueless to the process of buying a property. Debbie has genuinely been a godsend to us. She explained everything to me and nothing ...
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Jan 31,2023
Jan 31,2023
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I bought an apartment using Smart homes and I couldn't reccomend them highly enough. It was a pleasure dealing with Dawn and Trish. They were very knowledgeable, friendly and professional. Any enquiries were dealt with very quickly and efficiently.
I would definately use Smart Homes ...
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Jan 28,2023
Jan 28,2023
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Very helpful and professional!
Both Trish and Dawn helped us a lot with our purchase - thank you for your support through all steps....
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Jan 26,2023
Jan 26,2023
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I recently purchased an apartment at Broadoaks . Both Dawn and Trish were knowledgeable, friendly and professional. They always kept in touch throughout the process and quickly resolved any queries. Despite their busy schedule they always found time to meet and greet me whenever I visited ...
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Jan 25,2023
Jan 25,2023
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I have had the pleasure to purchase my property with Smart Homes. They were a very friendly and proactive team. I had been liaising particularly with Trish. She has been such a big help in helping to get the deal done on my apartment. She ...
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Jan 25,2023
Jan 25,2023
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My son has just bought his first home through Smart Homes, and the whole process was seamless and took less than three months. We’d like to give Katie Wilson a special mention for her speed and efficiency in organising a viewing for the same ...
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Jan 20,2023
Jan 20,2023
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Helen and the team where amazing, they informed us every step of the way with buying and selling, they always went the extra mile, always reassuring us ....
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Jan 19,2023
Jan 19,2023
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I've recently moved into my new home, purchased through Smart Homes. Helen was brilliant. Constantly keeping me informed throughout the whole process. She dealt with the few issues relating to the purchase calmly, reassuring me every step of the way.
Her friendly, optimistic nature made ...
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Jan 18,2023
Jan 18,2023
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Helen Cole our agent was very helpful and kept us updated regularly even when our solicitors were a bit slow she kept them in shape and order.
Very pleasant experience and most definitely would recommend smart homes especially Helen....
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Jan 18,2023
Jan 18,2023
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We have used Smart Homes on quite a few occasions and Every time we have had exceptional service !.
Helen looked after our sale and purchase and I have got to say she is absolutely superb!
Always followed up when promised and gone over and above ...
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Jan 19, 2023
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Dear Phillip,
Thank you so much for your 5* review and special mention to Tom and Helen! Your feedback has been passed on to the team. We wish you all the best!
Team smarthomes ...
Dec 20,2022
Dec 20,2022
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I chose Smart Homes on recommendation and I honestly have been blown away by every member of staff I have spoken with . Debbie in particular has just been amazing and provided excellent customer service by keeping me updated , chasing when appropriate and explaining information. This ...
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Dec 06,2022
Dec 06,2022
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I certainly recommend Smart Homes, in fact can't rate them highly enough! They were my vendors estate agents, but kept me fully informed every step of the way via their sales progression team. It was a stressful and detailed purchase but Gin held my hand ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
