97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Aug 21,2015
Aug 21,2015
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I was given clear concise advice and information on price and marketing. Updates on the progress of my sale were given weekly as arranged. All members of staff were professional, approachable and easy to speak to, in my view easing the whole process. I've used ...
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Aug 11,2015
Aug 11,2015
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I used Smart Homes to sell my previous property.
They were extremely helpful and thorough in all dealings and regularly chased the solicitors for outstanding information. They also kept me updated every step of the process.
This is the second time I have used Smart ...
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Jul 30,2015
Jul 30,2015
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Smart homes helped with the sale of my late fathers house . All the staff at the Shirley branch were very helpful and kept me updated through out the whole sale . I would have no issue using the company again ....
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Jul 30,2015
Jul 30,2015
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Smart Homes sold my Mom's bungalow in what were difficult times for our family. They were courteous, gave regular feedback and helped resolve problems fairly between us and the buyer....
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Jul 27,2015
Jul 27,2015
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Fantastic customer service, I didn't need to contact them once. They contacted me at least twice a week to let me know the progress of the sale and if there was an issue, they took the responsibility to sort things out. They even contacted us ...
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Comment on agent fees
Great value for money
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Jul 21,2015
Jul 21,2015
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We sold and purchased a property with Smart Homes. They have been fantastic throughout & have kept us up to date with every aspect of our sale & purchase. Our property had been on the market ten months with a different estate agent & had not sold. Once ...
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Jul 02,2015
Jul 02,2015
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Did what it said on the box! Prompt, polite service - found a great tenant at a really good rent. Slight teething problems with rent payment sorted out quickly without fuss. All good now!...
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Jun 29,2015
Jun 29,2015
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Great Service and very efficient from start to finish. All of my dealings with Smart Homes have been hasstle free....
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Jun 04,2015
Jun 04,2015
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Senka was most helpful and advised us in every respect - in order for us to secure the 'Let' Studio Flat we wanted. I would highly recommend using Smart Homes...
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Comment on agent fees
Really reasonable
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Jun 03,2015
Jun 03,2015
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This is the first time I had any dealings with Smart Homes. Their Letting Negotiator called Senka was very professional in her approach, give accurate information and very proactive in completing the letting agreement. Overall I was very impressed with their service....
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May 22,2015
May 22,2015
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As a landlord no longer in the area, I am happy to leave things to the Smart Homes team, safe in the knowledge they will take care of things sensibly and pragmatically. Quick to find suitable tenants and provide sound advice on an ongoing basis....
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May 22,2015
May 22,2015
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An excellent service from start to finish.
Jamie's Smart was our initial point of contact when he valued our house. He was professional yet approachable with a relaxed manor.
Helen was brilliant during the sale process, she kept us up to date weekly and had ...
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Apr 28,2015
Apr 28,2015
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Viewings were always arranged with little fuss and always accompanied. After the sale of the property we have been given regular updates but above all, fantastic customer service from Helen. She quickly got to know us and made the process as stress free as possible!...
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Apr 23,2015
Apr 23,2015
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Great to find an estate agent that is on the ball and totally understands the requirement to liaise and inform throughout the sales process.
Would thoroughly recommend the company to anyone requiring a professional estate agency service in the Shirley area...
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Apr 22,2015
Apr 22,2015
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The service from evaluation to completion has been amazing, I could not ask for better. Weekly communication with updates and support. All members of staff are approachable and friendly, no question was ever too small. Smart made the whole process easy and understandable. I could ...
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Mar 26,2015
Mar 26,2015
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I met with josh Field at a new property in B94, he was courteous and on time! we chatted about the property I was viewing and I asked him to furnish me with some answers to my questions. He emailed me back later that day ...
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Mar 26,2015
Mar 26,2015
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Extremely conscientious and hard working staff. Very pro-active in what was at times a difficult sale. Regular weekly updates even if nothing to report. Consistently cheerful and very helpful....
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Mar 24,2015
Mar 24,2015
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At the beginning of March this year I contacted Smart Homes at their Dickens Heath office as I wished to let my apartment which is in the local area. I dealt with Senka Dragicevic who was extremely efficient and very helpful explaining the process in ...
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Mar 18,2015
Mar 18,2015
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Smart Homes had a buyer in mind before the board went up and it was advertised. The first person that viewed gave us the asking price. We wanted a quick completion and we found Helen to be very helpful when dealing with queries and always ...
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Mar 16,2015
Mar 16,2015
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We have used Smart Homes for a number of years as letting agents for our property, and they have always been excellent in choosing tenants for us. They have also responded quickly and professionally to any queries or problems we have had. Inspections of the ...
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Comment on agent fees
Very good
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Mar 10,2015
Mar 10,2015
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We bought our property using Smart Homes in Shirley and we found their service fantastic. Everybody in the office were very helpful, especially Helen Sizer, who went above & beyond to help us. We would really recommend their service to prospective buyers....
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Feb 25,2015
Feb 25,2015
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We have had a few dealings with smarthomes as we bought our first home with them then sold with them too. I can not speak highly enough of all the team at smart homes they sold our property in just 6 days and have been fantastic ...
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Feb 19,2015
Feb 19,2015
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I bought a property in Shirley area through smart homes and highly impressed by the level of service and follow up provided by Helen Sizer and the team. I was looking for a suitable home in shirley since 2013. I always found staff at Smart Homes ...
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Feb 09,2015
Feb 09,2015
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I recently decided to buy a property in Shirley when I relocated from my home in Essex. I was strange to the area so I was visiting for a few days and in order to get the maximum viewings Josh helped in organising the appointments ...
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Feb 06,2015
Feb 06,2015
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The sale took a very long time due to the buyer issues in getting a mortgage. Smart Homes updated me every week on the status of the sale and pushed hard to get this completed....
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Feb 03,2015
Feb 03,2015
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Our experience with Smarthomes was an extremely positive one. Everyone there was very professional and helpful and if they said they were going to do something they did it without fail. They never left you waiting about for calls, if they didn't have an answer ...
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Jan 28,2015
Jan 28,2015
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Me and my partner have for the first time rented a property and we chose smart homes as the property we fell in love with was with them.
The staff within smart homes including Senka and Hannah have been genuinly very helpful and polite throughout ...
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Comment on agent fees
I think the bond fee was a little expensive (month and a half) for a 2 bed apartment but this is the least as our worries as we got what we wanted thats the most important thing.
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Jan 23,2015
Jan 23,2015
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Helen Sizer has been brilliant at keeping me up to date with everything, without her input the whole process could have been very stressful. The communication channel is permanently open. Would definetely recommend Smart Homes....
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Comment on agent fees
Of course we would all like lower fees, would prefer fees linked to the sale price i.e. to work like stamp duty
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Jan 23,2015
Jan 23,2015
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From offer to completion took 6 months as purchaser used delaying tactics to try to reduce price of sale. Throughout Helen Sizer and her team provided us with positive weekly updates and reduced the stress levels of us having to deal with the purchaser. Helen was ...
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Jan 20,2015
Jan 20,2015
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Gill showed us around the property on both our first and second viewing, she was very honest and helpful. She advised us the pro's and con's of the property, which we were grateful for as it didn't feel like she was trying to push the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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