97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
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Latest Properties
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Aug 11,2016
Aug 11,2016
1
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We have nothing but praise for this office. Nothing is too much trouble and they are a fantastic team! We would highly recommend this office and have no hesitation using them for future transactions.
Lisa A Morgan...
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Good
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Aug 08,2016
Aug 08,2016
1
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Made the whole process of buying painfree. Helen has good communication skills and was consistently providing us with updates. Jackie was always there to answer queries if Helen was unavailable. The staff at the estate agency as a whole were truly professional in all aspects ...
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Aug 04,2016
Aug 04,2016
1
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From our first meeting with Jamie we knew we had the best estate agent in the area. The team are fantastic always polite ready to help and responsive nothing is ever a problem. I must say Helen's tanasiti and communication skills are excellent always honest, ...
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Comment on agent fees
Very good
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Aug 03,2016
Aug 03,2016
1
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I used Smart Homes to market and advertise my apartment that I have rented out for the first time. I also was a potential buyer when looking at different properties to purchase- so I've seen both sides.
Smart Homes has been really helpful and efficient ...
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Comment on agent fees
Well priced, good value
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Aug 01,2016
Aug 01,2016
1
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It was a pleasure to do business with Smart Homes. From the evaluation to the completion of sale. The team and notably Jackie and Helen were always helpful and curtious especially when it came to getting a damp report and a bit of plaster repair. ...
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Comment on agent fees
Fees very fair
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Aug 01,2016
Aug 01,2016
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Absolute pleasure to deal with. Emma and Helen were always on hand to help with questions and made it a smooth transaction. Would highly recommend smart homes to buy or sell with....
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Comment on agent fees
Reasonable sale fee's
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Jul 31,2016
Jul 31,2016
1
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We sold our house through Smart homes and we found them to be very professional. We were updated regularly throughout the process and would highly recommend them....
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Comment on agent fees
Reasonable fees for the great service that is provided
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Jul 29,2016
Jul 29,2016
1
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From the initial meeting with Jamie Smart to discuss our house sale there was 'no contest' in making our decision to place our business with Smart Homes & was so thankful we did as they managed to sell our house in the first couple of days.
...
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Comment on agent fees
Agents Fees - good
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Jul 29,2016
Jul 29,2016
1
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We have today completed the sale of the property and one of the thing I had my list for today was to say Thanks You to SmartHomes Team and write a review to share my Experience.
Sale process, from start to finish was very well ...
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Comment on agent fees
Good, Very competitive
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Jul 28,2016
Jul 28,2016
1
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This is the second time I have used Smart Homes. I have found every member of staff courteous and professional. They endeavor to make the whole process as painless as possible. I would certainly recommend them....
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Good
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Jul 27,2016
Jul 27,2016
1
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Overall I feel that Smart homes Solihull are a very professional company They dealt with my conveyancing with great understanding, and were extremely helpful,with very friendly staff especially Helen Sizer.
I was in a long chain which took seven difficult months to come to ...
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Jul 23,2016
Jul 23,2016
1
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We have recently purchased a property through these agents and they were very helpful, promptly contacting solicitors/vendors whenever we had any queries....
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n/a
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Jul 23,2016
Jul 23,2016
1
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Senka and the lettings team have provided me with fantastic service to help co-ordinate improvements to my property (I'm overseas so I need help with tradesmen) and to secure a tenant immediately once the property was ready. Always friendly, helpful and responsive, nothing is ever ...
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Comment on agent fees
Fees are competitive
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Jul 21,2016
Jul 21,2016
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We decided to use Smart Homes to sell our home as they provided the most realistic valuation and were thoroughly professional in comparison to other well known local estate agents. We had five viewings arranged for the first day and five offers. We must thank ...
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Comment on agent fees
Simple price structure and fair
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Jul 21,2016
Jul 21,2016
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We would definitely recommend Smart Homes. Without Helen's communication skills,positive attitude and attention to our chain our sale would not have been achieved. THANK YOU!!!...
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Good
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Jul 20,2016
Jul 20,2016
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Smart Homes and their staff are fantastic and have looked after me for over 3 years now. They work really hard to find the right people for my property and I highly recommend them...
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Jul 13,2016
Jul 13,2016
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We used this agent to buy a property successfully. Their service was very excellent. Good arrangement on property viewing and keep updating the latest information from property marketing. Would not hesitate to use Smart Homes again....
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Jul 12,2016
Jul 12,2016
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All the staff are amazing from showing people round your home to selling it.They always keep you up to date with what's going on and even dealing with solicitors I couldn't have done it without all there help and support highly recommend...
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Good
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Jul 08,2016
Jul 08,2016
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We were unfortunate enough to be involved in a difficult chain; if it had not been for the empathy, professionalism and tenacity of both Helen and Jackie I think the whole thing would've fallen apart. This is even more impressive as they were not even ...
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Jul 04,2016
Jul 04,2016
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Helen has been of enormous help through one of the most arduous processes that I have ever experienced. If it wasn't for Helen I would have given up a long time ago on purchasing a property that I really like! Helen is understanding and professional ...
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Jun 10,2016
Jun 10,2016
1
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Smart Homes have provided us with an outstanding service from the beginning to the end of our house sale. From the initial valuation by Paul to the hard work of Jackie and Helen once sold, we have been impressed by the friendliness, attention to detail ...
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Comment on agent fees
Competitive
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May 31,2016
May 31,2016
1
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I just purchased a shared ownership flat through Smart Homes, and all the staff I spoke to are very polite have time for you, Helen who looked after my purchase was brilliant. She was chasing solicitors and vendors for me and really made me feel ...
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good
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Yes
May 26,2016
May 26,2016
1
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Can't praise this company enough. Finding my son a place to live was always going to be a challenge because of his particular situation but Smart Homes looked after us all the way through. Very friendly, very professional and a pleasure to do business with. ...
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May 23,2016
May 23,2016
1
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I had a really straight forward selling experience with Smart Homes. They were efficient, organised,honest and friendly. I was impressed with their service and received regular phone calls. Thank you all....
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Comment on agent fees
Agents fees were a little steep on the value on my property. I would prefer more of a sliding scale charge with lower value property being charged a slightly lesser rate.
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May 19,2016
May 19,2016
1
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From my initial enquiry regarding letting my property I have been impressed with the team at the Dickens Heath branch of Smart Homes.
Senka took the time to clearly explain the letting options available and has kept me regularly updated throughout the letting process, quickly ...
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Comment on agent fees
Competitive
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May 19,2016
May 19,2016
1
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Fantastic selling and buying experience with these guys. Can't thank them enough for making it an easy pleasant experience, keeping us informed at every stage. The valuation experience and photos taken were great and attracted lots of interest. The viewings were conducted in blocks for ...
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Very good
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May 13,2016
May 13,2016
1
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We had a really pleasant house-buying experience with Smart Homes. They were efficient, honest, organised, friendly and fair.
I was impressed with how they kept things confidential and returned calls when they said they would.
Thanks Smart Homes!...
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N/A
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Apr 30,2016
Apr 30,2016
1
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Excellent work, brilliant staff!
Very happy to work with Smart homes! Very professional & helpful. They sold our house but things did not progressed due to complications not caused by us. But once complications are resolved; we are looking forward to working with Smart Homes again ...
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Very competitive
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Apr 25,2016
Apr 25,2016
0
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Great communication, calls always returned promptly. All members of staff I spoke with were polite and efficient. Senka found a selection of suitable tenants in next to no time and the turn around between initial enquiry and tenants moving in was much shorter than I ...
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Comment on agent fees
Fees seem in line with competitors
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Apr 04,2016
Apr 04,2016
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Excellent service: prompt responses to questions, and regular updates on offers and sales progress. Efficient call backs if not available when called....
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OK
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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