97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
show more
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Featured Review
a
Mar 06,2023
Mar 06,2023
0
people found
this helpful
this helpful
Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Feb 27,2023
Feb 27,2023
0
people found
this helpful
this helpful
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2016
Oct 24,2016
2
people found
this helpful
this helpful
Josh did a good job of guiding me through the process of buying my new house. He helped the process enormously and quickly dealt with my questions and concerns....
read full review
read full review
Comment on agent fees
I think the fees were about normal for the area.
Was this helpful?
Yes
Yes
Oct 21,2016
Oct 21,2016
2
people found
this helpful
this helpful
thanks to Senka and Alan at smart homes for helping me find a pad earlier in August.they made the move easy considering that it all happened in 4 days. Thank you guys for the professionalism....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2016
Oct 15,2016
2
people found
this helpful
this helpful
I was looking to rent a house in Hall Green for my family and dealt mainly with Senka. She was professional and lovely to work with. Her communication was efficient and prompt and our questions were answered to our satisfaction. I am pleased that Smart ...
read full review
read full review
Comment on agent fees
Rent was realistic for the market. Fees were as expected.
Was this helpful?
Yes
Yes
Oct 13,2016
Oct 13,2016
1
people found
this helpful
this helpful
We dealt with Helen at Smart homes for the purchase of our new house. She was very helpful and professional and could always be counted on to come back to me with info or the answer to a question. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2016
Oct 11,2016
1
people found
this helpful
this helpful
Thanks to everyone at Smart Homes not just Helen and Gemma. All round great customer service esp in the final days to push for completion. Very stressful time, but got there in the end with a little help from yourselves!!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2016
Oct 10,2016
1
people found
this helpful
this helpful
Had a fantastic service from Smart Homes, especially Helen in relation to selling our house. We moved from another estate agent who seemed to have no interest in selling our property. Jamie Smart was very helpful and gave some valuable tips which helped present our ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2016
Oct 10,2016
1
people found
this helpful
this helpful
I have just bought a buy-to-let property through Smart Homes, and I am now using them to let the property too (I have also previously sold my own home through Smart Homes).
I can't praise Smart Homes highly enough - I have mainly dealt with ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2016
Oct 07,2016
1
people found
this helpful
this helpful
Smart Homes were very professional and all the staff were most helpful, Helen in particular delivered excellent service, never had to wait long for a response to our phone calls.
Would certainly use again....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2016
Oct 07,2016
1
people found
this helpful
this helpful
I want to thank Gemma and the team at smart homes for a very prompt service from valuation to sale. I was kept in the loop at every stage. A weekly update call is very much appreciated. I would strongly recommend smart homes for every ...
read full review
read full review
Comment on agent fees
Agent's fees were easy to understand and fair.
Was this helpful?
Yes
Yes
Oct 06,2016
Oct 06,2016
0
people found
this helpful
this helpful
Smart Homes were very professional throughout and all staff were both helpful, responsive and easy to get hold of either by phone or email. I was rarely waiting long for a response and Senka in particular is great to work with, very conscientious and follows ...
read full review
read full review
Comment on agent fees
Great value for the amount of work done and complexity
Was this helpful?
Yes
Yes
Sep 28,2016
Sep 28,2016
0
people found
this helpful
this helpful
I have to be honest, I chose Smart Homes to manage my buy to let property because of the reviews on this site, but I was very happy after chatting to Senka, I explained that I wanted to be a 'helpful' landlord, giving the tenant ...
read full review
read full review
Comment on agent fees
Fees were very fair.
Was this helpful?
Yes
Yes
Sep 21,2016
Sep 21,2016
0
people found
this helpful
this helpful
I have used Smart Homes to buy & sell numerous properties and the team have always acted in the most professional & efficient manor...
read full review
read full review
Comment on agent fees
Most competitive
Was this helpful?
Yes
Yes
Sep 19,2016
Sep 19,2016
0
people found
this helpful
this helpful
Smarthomes recently sold my property in Shirley.
I dealt with a few of the team who delivered an excellent service to me.
They were informative and professional at all times especially Josh. I would recommend Smarthomes to anybody thinking of selling....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2016
Sep 15,2016
0
people found
this helpful
this helpful
Our house sold within the week of being on the market. Gemma and Emma have both been extremely helpful and professional throughout the sale of our property. I didn't find I had to chase them as following the sale Gemma gave regular updates and was ...
read full review
read full review
Comment on agent fees
Average for agents in that area
Was this helpful?
Yes
Yes
Sep 15,2016
Sep 15,2016
0
people found
this helpful
this helpful
Our house sold within days of going on the market with the efficient and professional service provided by Smart Homes, Shirley. The initial contact was with Josh who couldn't have been more helpful, not only with the sale specifics but also the thorough explanation of ...
read full review
read full review
Comment on agent fees
Very fair and competitive.
Was this helpful?
Yes
Yes
Sep 14,2016
Sep 14,2016
0
people found
this helpful
this helpful
From first viewing of property right to completion of the purchase, I found Smart Homes staff polite and helpful in all aspects of dealing with the purchase. Would recommend Smart Homes for handling sale and purchase of a property in B90 area....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2016
Sep 14,2016
0
people found
this helpful
this helpful
Amazing service from Helen during purchase of property right through to finding the correct tenant with the lovely Senka. We didn't expect to find such efficiency from all the staff we were involved with at Smart Homes - they truly are the best customer service ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 13,2016
Sep 13,2016
0
people found
this helpful
this helpful
Very good service from Senka , she was very helpful to get the property ready and has always been in contact with us.
I would recommend Senka and this agency....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2016
Sep 12,2016
0
people found
this helpful
this helpful
Fast efficient service and honest view .really personal too .the valuation was realistic and market valuation was backed with clear facts.bery professional in their approach and transparent....
read full review
read full review
Comment on agent fees
Fair and clear
Was this helpful?
Yes
Yes
Sep 06,2016
Sep 06,2016
0
people found
this helpful
this helpful
Exceptional service from Senka as our main point of contact and also other members of staff, including Paul Whitehead on the sales side. Senna has gone above and beyond for our client to get the property ready for let following a flood. She has ben ...
read full review
read full review
Comment on agent fees
Great value for the service that is received.
Was this helpful?
Yes
Yes
Sep 02,2016
Sep 02,2016
0
people found
this helpful
this helpful
I have used Smart Homes a number of times to source and reference new tenants. Every time they have found a tenant within days and all the tenants have been high quality.
On top of that the whole team are superb at customer service. They ...
read full review
read full review
Comment on agent fees
Competitive
Was this helpful?
Yes
Yes
Aug 31,2016
Aug 31,2016
0
people found
this helpful
this helpful
In my opinion, you could not get a better estate agent than Smart Homes. We had the worst luck in our search for the perfect home, loosing 5 houses in the space of 3 months. They were constantly keeping us updated, looking for properties for us and ...
read full review
read full review
Comment on agent fees
Very reasonable. No quibbles.
Was this helpful?
Yes
Yes
Aug 25,2016
Aug 25,2016
0
people found
this helpful
this helpful
From start to finish, both Helen Sizer and Gemma Byrne have been amazing. Both lovely and friendly ladies who were always willing to help whatever the question, nothing was too much. I would definitely recommend Smart Homes and will keep them in mind for the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25,2016
Aug 25,2016
1
people found
this helpful
this helpful
I viewed a property on the Sunday and put an offer on it the same morning with the agents. I then spoke to my wife Rachel about who we would go with selling 7 Wiseacre Croft we both agreed Smart Homes. We then contacted you on ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 24,2016
Aug 24,2016
0
people found
this helpful
this helpful
We are due to complete on our first house through Smart Homes. Really friendly and Gemma was great answering all our questions and keeping us informed of the sale. Would definitely recommend....
read full review
read full review
Comment on agent fees
Can't comment as only purchased the property.
Was this helpful?
Yes
Yes
Aug 23,2016
Aug 23,2016
0
people found
this helpful
this helpful
Smart Homes have provided an excellent services from start to finish in the sale of our property. We were never kept in the dark, and had weekly updates on the progress. Staff are both very professional and courteous and very approachable with any problems that ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 23,2016
Aug 23,2016
0
people found
this helpful
this helpful
Having used smart homes for our property sale and ongoing purchase, we have been really impressed with the service received. Josh alerted us to the fact that our new home was coming back on the market, which was fantastic, as it was perfect for us ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2016
Aug 12,2016
0
people found
this helpful
this helpful
After a very easy sale with Smart Homes our purchase was more complicated thanks to Helen's regular up dates and help we got through a very stress situation...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2016
Aug 11,2016
1
people found
this helpful
this helpful
We have used smart homes three times now for selling two properties and letting one. Jamie and his team provide a professional service which is customer focused and goes above and beyond any previous experiences of other estate agents. They call regularly to keep you ...
read full review
read full review
Comment on agent fees
Much cheaper than others we had quoted. Repeat customer discount offered too.
Was this helpful?
Yes
Yes
Aug 11,2016
Aug 11,2016
1
people found
this helpful
this helpful
After having numerous viewings the Smart Homes team managed to find a good buyer and we had a smooth transaction from start to finish....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
