97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Mar 24,2017
Mar 24,2017
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Smart Homes have been very good in communicating and relaying any information back to us throughout our sale and purchase. It has made it feel a lot less stressful knowing everything was in hand and they were there to help at any point.
Many Thanks...
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Mar 24,2017
Mar 24,2017
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All staff whom we have been in communication with have been really helpful. Great support and guidance and so far all going really well. Thank you....
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Mar 22,2017
Mar 22,2017
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I have used Smart Homes on a number of occasions to find tenants for rental properties and their service is exceptional. Senka has an ability to find great tenants in super fast timescales and she then keeps in constant contact to ensure the whole process ...
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Good
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Mar 20,2017
Mar 20,2017
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Emma has proved to be very efficient from the onset, concerning my purchase. One thing I have particularly valued is Emma's consistency with communication and following up of inquiries. Smart have also assisted in referring solicitors through to me and mortgage advice....
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Mar 20,2017
Mar 20,2017
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As a new build property developer in the West Midlands area we applaud Smart homes for their professional approach to serving our new build sales.
Smart Homes have exceeded our expectations and we recommend them to any developer seeking a reliable efficient selling agent....
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Comment on agent fees
Excellent competitive rates for this specialist market area
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Mar 17,2017
Mar 17,2017
1
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We have recently just put our property on the market and from our very first valuation with Jamie we felt confident with using Smart Homes. Since then, we have been in contact with Emma and Josh who are always friendly and very helpful in giving ...
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Mar 16,2017
Mar 16,2017
1
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I have recently purchased an apartment through Smart Homes Shirley branch and am very happy with the service and support I have received. The initial open day viewing hosted by Jill Smart was very well managed, and subsequent repeat viewings (several) hosted by David and ...
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Good
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Mar 09,2017
Mar 09,2017
1
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I have had the pleasure in dealing with Smart Homes for the letting of my property. I have dealt with the majority of the staff there and I can honestly say its been a pleasure. They take the hassle and stress away from renting a ...
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Comment on agent fees
Absolutely justified. They take away all the stress which to me is priceless.
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Mar 09,2017
Mar 09,2017
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Always very helpful, answers at mails no time. Proficient, comforting and really nice. Every time I had something that was confusing she answered to all of my questions. I am very pleased....
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Comment on agent fees
The fees is a good charge.
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Mar 07,2017
Mar 07,2017
1
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Would like to thank Smart Homes at Dickens Heath for all their help and the efficient service we received at both beginning and end of tenancy.
We would especially like to thank Senka for all the help and assistance she gave us....
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Feb 28,2017
Feb 28,2017
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-very professional and friendly
-quick and efficient service
-easy to contact and returned calls promptly
-kept me advised with frequent emails and calls
-very satisfied with the overall process...
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Comment on agent fees
VERY REASONABLE
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Feb 21,2017
Feb 21,2017
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Thank you to Smart Homes for all their help with the purchase of our first home. I highly recommend them as an agent if you are buying, selling or renting. Helen Sizer and Louise Lewis particularly stood out for us being a massive help the ...
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Comment on agent fees
Very reasonable
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Feb 21,2017
Feb 21,2017
1
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I would highly recommend smart homes. Professional from start to finish to get the job done. Got the right price and purchaser for my property. I would use them again....
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Comment on agent fees
Fees were standard and comparable to other agents that I got quotes from.
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“Very Efficient throughout buying processVery Helpful in obtaining information Great ......”
Feb 20,2017
Feb 20,2017
1
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Very Efficient throughout buying process
Very Helpful in obtaining information
Great Communication between all parties
Excellent knowledge of area and surroundings
Personal touch with the service provided...
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Feb 17,2017
Feb 17,2017
1
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the service we received from smart homes has been at such a high standard compared to other agents. special mention is needed to Helen and Gemma who have both been exceptional in their service and commitment in selling our property,there has been regular updates ...
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Comment on agent fees
fair for the service received with weekly updates, viewing and working on a Sunday. well deserved.
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Feb 13,2017
Feb 13,2017
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I would like to express my thanks to everyone at Smart Homes (in Shirley) for all their dedicated work in selling my property. During the whole process they kept me regularly informed and were both professional and caring, especially when i needed that extra bit ...
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Feb 07,2017
Feb 07,2017
1
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Senka and Alan were both fantastic from start to finish and both went out of their way to find me the perfect property.
All the staff in the office are very friendly and helpful.
I would strongly recommend this agent to anybody....
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Comment on agent fees
good
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Jan 27,2017
Jan 27,2017
1
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The service provided by Helen was (and still is post completion) outstanding. My husband and I could not have asked for more support and guidance in what is a very stressful situation. Helen's commitment to providing information and updates regularly is excellent and something that ...
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Comment on agent fees
Fee's were the lowest we'd been quoted.
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Jan 27,2017
Jan 27,2017
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Senka, and the whole team, are polite, friendly and professional. They offer a fast, thorough and efficient service. I trust Senka and her customer care is exceptional....
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Jan 25,2017
Jan 25,2017
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Smart homes were a great team whilst selling my home. Nothing was to much trouble. Kept me up to date at all times. Would have absolutely no hesitation in recomending the team to anyone thinking if selling 2017.
Well done....
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Jan 04,2017
Jan 04,2017
1
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Brilliant service from start to finish. Helen and the team helped us through the move, always answering our enquiries in a fast manner....
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N/A
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Dec 12,2016
Dec 12,2016
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We have had a wonderful experience with Smart-Homes. The whole process (from viewing to completion) took only about 6 weeks which was absolutely great. We are first time buyers, with little to no knowledge of the property market, but the staff at Smart-Homes provided regular updates ...
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Comment on agent fees
Not applicable as we are buyers
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Dec 11,2016
Dec 11,2016
1
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Great weekly updates. All staff very helpfull, easier to deal with via email or phone. Gave highest valuation out of four other local agents by far.Definetly recommend.....
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good
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Dec 09,2016
Dec 09,2016
1
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Senka is a nice, kind, pleasent, thoughtful, helpfull person, in the office, on the phone and doing house reviews, always returns your calls....
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Comment on agent fees
Excellent, reasonable fees for tenants and landlords. The fees are the best out of all the Estate Agents in my opinion.
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Dec 08,2016
Dec 08,2016
2
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Having first sold our house via Smart Homes in Feb 2015, and having terrible issues and service with the the people we were buying from, smart homes were so patient and helpful offering so much advice and support along the way.
Helen has a wealth of ...
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Nov 29,2016
Nov 29,2016
1
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Having failed to sell our retirement home property through another local estate agent with minimal visits and communication, it was refreshing to engage Smart Homes. From the beginning they (mostly Josh) kept me informed every week with the interest stats, and happy to take ownership. ...
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Comment on agent fees
Reasonable. Clearly known up front.
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Nov 16,2016
Nov 16,2016
2
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We sold our home through a different estate agents but if doing it again would definitely choose smart homes in Shirley and my parents who maybe moving in the future plans to move with smart homes too. Helen Sizer kept us informed of what was ...
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Nov 01,2016
Nov 01,2016
2
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We used the services of Smart Homes to sell our house and also bought our new home through them as well. Throughout the process they were professional and friendly and did everything they promised they would at our initial meeting with Jamie Smart.
Our home ...
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Comment on agent fees
Fair
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Oct 28,2016
Oct 28,2016
2
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I used smart homes because a family member was very happy with them and so glad I did. They are very professional and friendly always keep you updated they sold my house in six days. They surgessted a solicitor to me and they have been ...
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Very good
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Oct 26,2016
Oct 26,2016
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Jamie started the sale process and I was very impressed, he conducted himself in a very professional manner and most importantly, he delivered.
From start to finish I was also in regular contact with Josh and Emma. Excellent customer service and they constantly kept me ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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