97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jul 10,2017
Jul 10,2017
2
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The process of buying the property was handled seemlesly by all at the Shirley branch.
Gin and Helen were excellent on closing the sale and arranging the completion date.
The professional way in which my calls were answered was excellent.
Gin kept us up to ...
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Comment on agent fees
I have not incurred any agents fees as I am buying a property.
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Jul 10,2017
Jul 10,2017
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Very helpful throughout the whole process, kept us up to date with what was happening and as first time buyers we felt at ease...
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Jul 12, 2017
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Helen at Smarthomes Shirley Solihull was so helpful in supporting us - in what all parties termed as a very hard sale in that it took forever to complete through no fault of Smarthomes!
Smarthomes were always very professional from beginning ( when Jamie visited to take pictures, arrange viewing and secure sale within a week of viewing) to end of sale process - through Helen working so hard to make it happen for us. She is amazing.
Full of confidence, friendly attitude, she had the experi ...
Jul 10,2017
Jul 10,2017
1
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Smart Homes dealt with a property sale for me which completed in June 2017. I received outstanding support from them as it wasn't the easiest process. They kept me fully informed all the way through the process and went over and above what I would have ...
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Excellent value for money.
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Jul 08,2017
Jul 08,2017
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Smart Homes were excellent throughout my dealings of both selling and purchasing a property with them. They delivered on everything they said they would, communicated with me regularly, and were very helpful to ensure the process kept moving. Both Jamie and Joshua were very courteous ...
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Comment on agent fees
Competitive, reasonable
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Jul 06,2017
Jul 06,2017
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We have recently sold our home through Smart Homes, and cannot fault the service, and would highly recommend the Shirley Branch. Helen in particular was extremely efficient - keeping in regular contact with ourselves, our buyers and both parties solicitors throughout the whole process. Excellent ...
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Comment on agent fees
Fee's were very reasonable
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Jul 04,2017
Jul 04,2017
1
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Another property sold by the amazing team at Smart Homes, Shirley. Simple, efficient, affordable and always at the end of the phone. Knocks the competition out every time. Highly recommended!...
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Comment on agent fees
Great fee's - you certainly get what you pay for.
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Jun 30,2017
Jun 30,2017
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I've used Smart Homes to both sell and buy a property very recently. As a seller I found the process very straightforward and the team at Smart Homes carried out all viewings and once we'd sold they kept us up to date throughout every stage ...
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Comment on agent fees
As a seller I found the fee's very fair and competitive
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Jun 21,2017
Jun 21,2017
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They sold my house in 5 weeks and really put themselves out to liaise with the people and professionals involved to make this happen. I would recommend smart home to friends and family as they care about your requirement to ensure you sell your house when ...
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Comment on agent fees
They are worth the fee as they insured the sell went through by liasing with the people involved in the chain. I now live in the house and area I dream of.
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Jun 21, 2017
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I have recently sold and purchased via Smart Homes. I can't fault the service received and would highly recommend them to future vendors looking to sell their home. From the day we made an offer on the property until exchange of contracts was only 5 weeks, I feel this was due to the extremely efficient communication between Helen at Smart Homes with the vendor, solicitors and myself and I was kept up to date throughout the process. We also used Louise from Smart Homes Mortgages who again was ve ...
Jun 09,2017
Jun 09,2017
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Fantastic service. Everyone we spoke to in Dickens Heath office went beyond the norm to help us. Special mention for Alan who stayed late on a Saturday to help us....
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Jun 06,2017
Jun 06,2017
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Very professional & Friendly Staff,Moving is a very stressful experience at the best of times as solicitors work at there own pace, but Helen especially was brilliant at getting the sale completed. this is the second time in the last 4 years i have used there ...
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Comment on agent fees
Fees are always to high in my opinion, but they really worked hard so in comparison it was money well spent.
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May 31,2017
May 31,2017
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A very professional outfit, yet has the personal touch to keep you updated. Bought a property through them and Jamie Smart the proprietor took the viewing himself on a Saturday morning. Evidence of a company with its feet firmly on the ground and the needs ...
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Comment on agent fees
Good I understand that they are very good when I made tentative enquirers.
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May 22,2017
May 22,2017
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I have been, what I believe, a demanding (and admittedly inexperienced) landlord and Senka has always been very calming and professional when dealing with me. Quite frankly, a delight to speak to and a person who customer service and care comes naturally to.
Alan kept ...
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Comment on agent fees
Unable to comment on the tenant fees but the landlord fees are competitive with other high street agencies.
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May 22,2017
May 22,2017
1
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Great.....Smart Homes have generally concentrated on Shirley/Dickens Heath so we were a little apprehensive to instruct them for a central Solihull property. Any second thoughts were soon dispelled.
Once the instruction was given,the photos were taken and on web in a few ...
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May 22,2017
May 22,2017
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This was my first time using smart homes and I would definitely use them again. Senka is approachable and very informative. She dealt with every query I had extremely efficiently and effectively. I had every confidence that she knows the market very well and keeps ...
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Comment on agent fees
Good
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May 09,2017
May 09,2017
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Absolutely First Class Service from start to finish, Helen has been exceptional-A true asset to the company.
Regular updates, and very professional service, nothing is too much for them...
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sTANDARD fEES
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May 09,2017
May 09,2017
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Couldn't have had a more helpful service. Helen and Gemma went out of their way to keep us updated throughout the process and it made the buying experience much easier. Would definitley recommend and use them in the future. Thanks for all of the help!...
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May 09,2017
May 09,2017
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A wonderful service by all concerned, it was an absolute pleasure to deal with all staff here but with special thanks to Helen (for the postcode tests!) and to Gemma...
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Apr 24,2017
Apr 24,2017
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Helen is a great asset to Smart Homes, she kept in contact with us at all times , even late evening after closing times, it is great to find someone who really cares and understands the stress of moving house. Very proffesional company would highly recommend ...
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Good
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Apr 20,2017
Apr 20,2017
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Excellent customer service! Many thanks to Helen and Gemma for your hard work and enthusiasm. We will be recommending your service to others....
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Apr 19,2017
Apr 19,2017
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A fantastic agency .Great skilled staff!I recommend with heart.Individual approach to the problem.Always nice and fast communication...
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Wonderfull.
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Apr 15,2017
Apr 15,2017
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I love how fast and efficient the team operate at Smart homes.
Smart homes are simply the best.
Thanks so much! I look forward to working with you in the future....
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Apr 14,2017
Apr 14,2017
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Outstanding service from smarthomes ,my house was sold with in 3 weeks hassle free ,friendly experienced staff that really no what there doing .would highly recommend to anybody who wants a 5 star service,thanks again to all the staff at smarthomes for a great friendly service....
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Comment on agent fees
Fees are good
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Apr 13,2017
Apr 13,2017
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Professional and polite. Responded to queries promptly and communication was excellent. Very helpful and satisfactory experience. Would recommend them without hesitation....
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Apr 12,2017
Apr 12,2017
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Smart homes are a trustworthy and reliable estate agents. As first time buyers they guided us through the process and liased with all parties in the chain to ensure we were able to complete on our preferred date....
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Apr 11,2017
Apr 11,2017
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It is clear that Smart Homes strive to provide excellent customer service which is exemplified by the professional and helpful manner of their staff. I received regular updates and always received prompt responses to any queries. Highly recommended....
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Comment on agent fees
Fair level of fees.
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Apr 02,2017
Apr 02,2017
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Second home we've sold with Smart Homes. Professional, efficient and reliable service. Kept full informed of the progress of the sale and advised where necessary of the next steps in the process. Thank you to Jamie, Emma and Josh for making the whole process seamless ...
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Mar 30,2017
Mar 30,2017
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We received outstanding service from Smart Homes. Helen Sizer was a massive help to us when purchasing our first home. I would highly recommend Smart Homes if you are buying or selling....
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Comment on agent fees
Very fair
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Mar 29,2017
Mar 29,2017
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Just sold our house through Smart Homes - Fantastic service, very professional. I was kept Informed and updated at every step of the service. Would very strongly recommend....
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Very good
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Mar 27,2017
Mar 27,2017
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We have recently purchased our first family home through Smart Homes and were so pleased with the level of communication and updates received, nothing was too much trouble for them and they made the entire process as stress free as possible. Jackie updated me throughout....
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Mar 27,2017
Mar 27,2017
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Excellent customer service, friendly and helpful. I was kept updated and informed at all times and would have no hesitation in recommending this agent to friends and family....
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Average
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
