Smart Homes
5/5, 1539 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ... show more Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.

Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.

Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Birmingham Estate Agents and Letting Agents - Smart Homes

Latest Reviews

 View all Reviews 1539
Featured Review
a
reviewed by 'Sesh'
“Great service from Trish, Julia,& Louise, when buying new home in BroadoaksReally supportive throughout the whole process, anything I needed ......”
Featured Review
a
reviewed by 'Mohammed'
“Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly ......”
25th Nov 2024
reviewed by 'Sally L'
“Helen provided exceptional support on a tricky and lengthy sale of a leasehold property. She worked proactively to find solutions ......”
17th Nov 2024
reviewed by 'Shuhaib'
“Bought a home from smart homes hassle free. Sue was dealing with me she was amazing went the extra mile. ......”
15th Nov 2024
reviewed by 'Jamie H'
“Couldn’t have done the whole process without Helen due to some unforeseen issues.What an asset to smart homes! ......”
14th Nov 2024
reviewed by 'Marianna'
“I couldn't have wished to have gone with a better estate agents to buy and sell. The one thing that ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £26,000 £26,995,000
Lettings 98% 99% £450 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
246 2 112 5 698 12 400 13 46 5
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Smart Homes Branches (view all 2)
New Homes Solihull, B90
Shirley Solihull, B90
Featured Review
a

“Great service from Trish, Julia,& Louise, whe......”

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Mar 06,2023
Minithumbdown
By: 'Sesh'
Mar 06,2023
0 people found
this helpful
Great service from Trish, Julia,& Louise, when buying new home in Broadoaks Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Featured Review
a

“THANK YOU TO THE SMART HOMES TEAM...”

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Feb 27,2023
Minithumbup
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Gin
Staff profile picture
Tom
By: 'Mohammed'
Feb 27,2023
0 people found
this helpful
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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“Gin and Jackie are really knowledgeable, helpful and friendly when ......”

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Aug 30,2017
Minithumbup
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Gin
By: 'Danielle'
Aug 30,2017
4 people found
this helpful
Gin and Jackie are really knowledgeable, helpful and friendly when we was buying our new home. I was always kept up to date with what was happening and given good advice when it was needed....
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“Excellent service received from Smart Homes (Senka) to find a ......”

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Aug 29,2017
Minithumbup
By: 'Amj'
Aug 29,2017
1 people found
this helpful
Excellent service received from Smart Homes (Senka) to find a tenant for my property. Within a week of contacting them, they had a suitable tenant in place to move in immediately....
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Comment on agent fees
Agent Fees average.
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“After looking extensively for a property within Dickens Heath I ......”

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Aug 29,2017
Minithumbup
By: 'Sam'
Aug 29,2017
1 people found
this helpful
After looking extensively for a property within Dickens Heath I found one being marketed by Smart Homes. I contacted Senka and she booked an appointment to view the following day. The service was superb and as the property was already vacant she could get me ...
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“Gin and Helen and all the other agents in the ......”

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Aug 29,2017
Minithumbup
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Gin
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Helen
By: 'Tracey'
Aug 29,2017
4 people found
this helpful
Gin and Helen and all the other agents in the office are really knowledgeable, helpful and friendly, even when I was asking silly questions. I was always kept up to date with what was happening and given good advice when it was needed. They guided ...
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Comment on agent fees
I must admit that I thought it was expensive at first, especially when compared to online estate agents, but the service and help and advice I received was well worth the fee.
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“A first class service from start to finish. A professional ......”

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Aug 29,2017
Minithumbup
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Jamie Smart
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Helen
By: 'LB'
Aug 29,2017
4 people found
this helpful
A first class service from start to finish. A professional and accurate valuation from Jamie Smart which lead to multiple offers. Helen provided an excellent service offering assistance and advice when needed, leading the sale smoothly through to exchange and completion. A great team providing ...
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Comment on agent fees
Good
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“In my experiance Smarts run a superb service,they are 100%......”

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Aug 26,2017
Minithumbup
By: 'K'
Aug 26,2017
1 people found
this helpful
In my experiance Smarts run a superb service,they are 100% on the ball all the time and by far the best estate agents I have delt with. Senka Dragicevic in paticular is so polite fast acting and it is a pleasuse to have her on ...
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Comment on agent fees
Fair all things considered
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“As purchasers, we were very pleased with the service received ......”

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Aug 26,2017
Minithumbup
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Helen
By: 'Matthew'
Aug 26,2017
4 people found
this helpful
As purchasers, we were very pleased with the service received from everyone at Smart Homes, and Helen in particular. We found them to be courteous and efficient and they dealt with us in an open manner - we didn't feel at all hustled or misled ...
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Comment on agent fees
N/A
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“We recently sold our house in Kings Norton through Smart ......”

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Aug 25,2017
Minithumbup
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Helen
By: 'Michelle'
Aug 25,2017
3 people found
this helpful
We recently sold our house in Kings Norton through Smart Homes. It took 2 afternoons of viewings to secure offers on our property. We were kept fully informed throughout the process and found Helen Sizer to be really professional and friendly....
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Comment on agent fees
Very reasonable
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“I have always received great service and communication :-) I ......”

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Aug 24,2017
Minithumbup
By: 'AndyG'
Aug 24,2017
0 people found
this helpful
I have always received great service and communication :-) I am a landlord and can highly recommend the services they offer....
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“We have just completed on the sale of our property ......”

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Aug 24,2017
Minithumbup
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Helen
By: 'Sue'
Aug 24,2017
2 people found
this helpful
We have just completed on the sale of our property through Smart Homes Shirley. From the very first phone call Smart Homes have excelled in their customer service. One member of staff really stands out for us through the process and that has been Helen ...
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“I recently bought a 2 bed / 2 bath apartment in dickens heath, ......”

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Aug 23,2017
Minithumbup
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Helen
By: 'Atul'
Aug 23,2017
2 people found
this helpful
I recently bought a 2 bed / 2 bath apartment in dickens heath, solihull through smart homes in shirley. Services provided by Helen and Jackie was really great, i would highly recommend them....
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“We may be slightly biased in writing this review as ......”

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Aug 23,2017
Minithumbup
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Gin
By: 'Rob'
Aug 23,2017
2 people found
this helpful
We may be slightly biased in writing this review as our daughter works for Smart Homes. We have just moved from an area that Smart Homes do not regularly cover and we were hesitant about using Smart Homes as they were not really known to ...
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Comment on agent fees
reasonable fee
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“I was extremely pleased with buying a property through Smartmove.......”

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Aug 18,2017
Minithumbup
By: 'GW'
Aug 18,2017
3 people found
this helpful
I was extremely pleased with buying a property through Smartmove. They were professional, polite and did everything possible to make the move go through smoothly. I would certainly consider using them should I wish to sell a property....
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Comment on agent fees
N/A
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“Helen was amazing from start to finish whilst selling my ......”

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Aug 18,2017
Minithumbup
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Helen
By: 'Leanne'
Aug 18,2017
3 people found
this helpful
Helen was amazing from start to finish whilst selling my home.. The house I was buying was being sold with a terrible estate agent and Helen went above and beyond what was asked of her to get me the information about my onward purchase which ...
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Comment on agent fees
Worth it for the work they put in
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“I have used Smart Homes on a number of occasions ......”

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Aug 18,2017
Minithumbup
By: 'Philip'
Aug 18,2017
0 people found
this helpful
I have used Smart Homes on a number of occasions to find tenants for my rental properties. In my opinion, they are the best estate agents for the Dickens Heath area. The service provided by Senka and the entire team had been exemplary. Senka is ...
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“Senka has been absolutely fantastic from start to finish. Nothing ......”

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Aug 15,2017
Minithumbup
By: 'Claire'
Aug 15,2017
0 people found
this helpful
Senka has been absolutely fantastic from start to finish. Nothing was too much trouble. I would highly recommend Senka & Smart Homes to anybody looking to let property in the Dickens Heath/Solihull area....
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Comment on agent fees
Competitive
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“We purchased our home through smart home and they were ......”

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Aug 11,2017
Minithumbup
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Helen
By: 'Aaron'
Aug 11,2017
2 people found
this helpful
We purchased our home through smart home and they were fantastic from start to finish. The estate agents we used to sell our home were terrible but helen went above and beyond to help us sell our and finalise our deal. Without her help we ...
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“Smart Homes have recently completed the sale of our home. ......”

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Aug 08,2017
Minithumbup
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Helen
By: 'Keith'
Aug 08,2017
2 people found
this helpful
Smart Homes have recently completed the sale of our home. Helen has been more than helpful and supportive when matters have become a little testing. The rest of the team were always friendly and helpful....
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Comment on agent fees
More than happy considering the service that you receive.
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“I recently purchased a property through Smart homes. Helen was ......”

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Aug 04,2017
Minithumbup
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Helen
By: 'Imran'
Aug 04,2017
2 people found
this helpful
I recently purchased a property through Smart homes. Helen was absolutely fantastic throughout the process and I could not have asked more for how she made quite a stressful process relatively hassle free. Helen was extremely helpful and supportive. She kept me informed throughout the ...
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“Professional and excellent customer service! Will so recommend them to ......”

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Aug 02,2017
Minithumbup
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Helen
By: 'Mrs'
Aug 02,2017
2 people found
this helpful
Professional and excellent customer service! Will so recommend them to anyone! Have used their letting and sales team who are so helpful!...
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Comment on agent fees
Reasonable fees
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“From Sales through to completion, I couldn't have asked for ......”

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Jul 28,2017
Minithumbup
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Helen
By: 'A'
Jul 28,2017
2 people found
this helpful
From Sales through to completion, I couldn't have asked for more from Smart Homes. The Agents went way, way, way above & beyond just handling the sale; they dealt with endless to calls to both parties' Solicitors and kept the sale together. I cannot be any ...
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Comment on agent fees
Taking into account the initial consultation, knowledge of the area, advertising exposure, access to waiting buyers, professionalism & knowledge/accessibility of staff, the fee was extremely good value.
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“Helen is a first class representative for Smart Homes. She ......”

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Jul 26,2017
Minithumbup
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Helen
By: 'Martin'
Jul 26,2017
2 people found
this helpful
Helen is a first class representative for Smart Homes. She provided me with a highly professional service that was friendly and very helpful. Helen supported me through a stressful process by providing a vital link between the buyer, the solicitor and myself. Her manner and ...
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Comment on agent fees
Pretty reasonable - they appear to be in line with typical charges.
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“I have recently bought a spectacular property, from yourselves with ......”

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Jul 24,2017
Minithumbup
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Helen
By: 'K'
Jul 24,2017
2 people found
this helpful
I have recently bought a spectacular property, from yourselves with the help of Helen. Helen has been a great help and has had a considerate amount of paitence and has been determined to help us from the day we raised our interest for the property. ...
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Comment on agent fees
Good
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“Let our property via Smart Homes. We found Senka very ......”

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Jul 21,2017
Minithumbup
By: 'Webb'
Jul 21,2017
0 people found
this helpful
Let our property via Smart Homes. We found Senka very helpful and support in providing advice to get the house ready to rent, making the whole process smooth and speedy....
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“Its probably not said very often that buyers & sellers have ......”

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Jul 21,2017
Minithumbup
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Helen
By: 'Keith'
Jul 21,2017
2 people found
this helpful
Its probably not said very often that buyers & sellers have a good experience with their Estate Agent, well here the book has been re written. Working with Helen on progressing buying & selling has been a delight, at times when I was about to loose my ...
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Comment on agent fees
Fees charged were fair & I have to say Smarts earned their money on these transactions
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“Smart Homes is a fantastic letting agent and Senka really ......”

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Jul 19,2017
Minithumbup
By: 'TT'
Jul 19,2017
2 people found
this helpful
Smart Homes is a fantastic letting agent and Senka really is a valuable asset to the team at Smart Homes. Senka is always very professional, polite and honest. My contact with Senka has usually been around the marketing of a property to let out. She ...
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Comment on agent fees
Appears to be in line with other agents in the local area
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“I cannot recommend Smart Homes and Helen in particular highly ......”

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Jul 19,2017
Minithumbup
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Helen
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Joshua
By: 'Mr'
Jul 19,2017
2 people found
this helpful
I cannot recommend Smart Homes and Helen in particular highly enough. They say you never truly know how good someone is until things don't run smoothly. Well I now have the benefit of having exchanged when it was in serious doubt I'd ever be typing ...
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Comment on agent fees
N/a
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“Initial meeting was with Jamie Smart who i found to ......”

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Jul 14,2017
Minithumbup
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Jamie Smart
By: 'Iain'
Jul 14,2017
2 people found
this helpful
Initial meeting was with Jamie Smart who i found to be very professional and knowledgeable whilst at the same time being easy going which Is why I choose this agent. Following acceptance of an offer Barbara, Jackie and Jin kept us well informed with developments ...
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Comment on agent fees
Good
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“Jamie Smart was our first point of contact when he ......”

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Jul 13,2017
Minithumbup
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Helen
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Jamie Smart
By: 'Middleton'
Jul 13,2017
2 people found
this helpful
Jamie Smart was our first point of contact when he valued our property. He was professional, approachable and very down to earth. We cannot thank Jamie enough for providing exceptional support to a very sensitive situation before the house was placed on the market. They ...
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Comment on agent fees
Good
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“I have had the pleasure to work close with SMART ......”

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Jul 12,2017
Minithumbup
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Gin
By: 'Andreea'
Jul 12,2017
2 people found
this helpful
I have had the pleasure to work close with SMART HOMES when both myself and my husband decided to start looking for the right house to buy as first time buyers. The agents where extremely professional and supportive throughout the whole process of purchasing our ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents

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Solihull, B90

Solihull, B90



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