97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
show more
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Featured Review
a
Mar 06,2023
Mar 06,2023
0
people found
this helpful
this helpful
Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Feb 27,2023
Feb 27,2023
0
people found
this helpful
this helpful
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2017
Dec 08,2017
0
people found
this helpful
this helpful
We use Smart homes for all of our lettings and sales of properties, we get first class service from all members of staff and have no hesitation of recommending them....
read full review
read full review
Comment on agent fees
Fees are fare and reasonable
Was this helpful?
Yes
Yes
Dec 04,2017
Dec 04,2017
0
people found
this helpful
this helpful
I recent purchased a property via Smart Homes and had a very positive experience of working this agency. I found the staff to be professional and helpful on each occasion that I needed to contact the office. I would have no hesitation in recommending them ...
read full review
read full review
Comment on agent fees
Good communication professional approach
Was this helpful?
Yes
Yes
Nov 28,2017
Nov 28,2017
0
people found
this helpful
this helpful
Gin has been fabulous. When everything went wrong with our sale because of bottom of the chain pulling out Gin kept it all together with lots of phone calls to us customers and to all the solicitors. She soon found another buyer for our buyers ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 27,2017
Nov 27,2017
0
people found
this helpful
this helpful
We moved house on 20.11.17 and although it was the most stressful move we have ever had in our life, Smart Homes helped us so much along the way. Jamie was very helpful as was Helen, Josh, Jackie and other staff at the agency.
We would ...
read full review
read full review
Comment on agent fees
comparable with others.
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
My husband and I have moved house 4 times in the past 15 years and we used Smart homes for the last 3 moves. Jamie Smart really goes out of his way to get the best photos and people through the door. We have always found him to ...
read full review
read full review
Comment on agent fees
The agents fees are competitive and Jamie rewards us as loyal customers so what more could you ask for.
Was this helpful?
Yes
Yes
Nov 15,2017
Nov 15,2017
1
people found
this helpful
this helpful
I have been using Smart Homes as a letting agent for my 5 properties for a couple of years and I can not fault there support, high level of courtesy, consideration and professionalism at all times. Sarah and Jo in particular have gone up and beyond ...
read full review
read full review
Comment on agent fees
There fees are like for like to other agents but having been with other agents before Smarthomes you definitely get your money’s worth with them
Was this helpful?
Yes
Yes
Nov 14,2017
Nov 14,2017
1
people found
this helpful
this helpful
Thank you Senka and Alan at Smart Homes in finding a tenant for our 3 bedroom property. The staff were very professional, helpful and informative and kept us updated on viewings. I was very impressed with how thorough and consistent the staff were in getting us ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 11,2017
Nov 11,2017
1
people found
this helpful
this helpful
Jamie and his excellent team have sold two properties for us in the last 14 years - most recently, my late mother's retirement apartment has been marketed for sale and from the appraisal/valuation stage to final completion, the attention to detail given by Jamie, Josh ...
read full review
read full review
Comment on agent fees
The fees were acceptable and fully explained at the valuation stage so absolutely no problem there.
Was this helpful?
Yes
Yes
Nov 09,2017
Nov 09,2017
1
people found
this helpful
this helpful
I only have positive things to say about Senka. She comes over as extremely knowledgeable, professional and helpful. She found a tenant for me in less than 5 days (from advert going live) that fitted my 'strict' requirements and the process from start to finish was ...
read full review
read full review
Comment on agent fees
Moderate
Was this helpful?
Yes
Yes
Nov 08,2017
Nov 08,2017
1
people found
this helpful
this helpful
Fantastic is really what I would say from beginning to end , it was made so easy for us and we were kept well informed on a weekly basis of what was going on in the chain , very efficient at all times and everything went as ...
read full review
read full review
Comment on agent fees
Fee’s were a little less than some , but slightly higher than another quote we had , chose the agent because he sold his self and the company to me .
Was this helpful?
Yes
Yes
Nov 07,2017
Nov 07,2017
1
people found
this helpful
this helpful
Professional and friendly advice, easy to contact and always very helpful. They had my property rented out within a week!...
read full review
read full review
Comment on agent fees
The fees seem to be the going rate, I don't mind paying for good service.
Was this helpful?
Yes
Yes
Nov 06,2017
Nov 06,2017
1
people found
this helpful
this helpful
I recent purchased my first home through Smart homes. The service I received from the Smart Homes team was incredible from start (viewing) till completion. I would like to say a special thanks to Helen, who answered all my queries promptly and patiently. I will ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2017
Nov 05,2017
0
people found
this helpful
this helpful
Very happy with smart letting. Senka is excellent, goes over and above with attention to detail. Alan is very thorough and conscientious. Both a real asset to the team. Thanks for being patient finding the ideal tenant for our house. Would highly recommend!...
read full review
read full review
Comment on agent fees
Fees are fees! You can't rent without incurring them.
Was this helpful?
Yes
Yes
Nov 05,2017
Nov 05,2017
1
people found
this helpful
this helpful
Senka has been a great help in finding and managing tenants. She has been very straightforward with any questions that I've had and dealt with any issues in a friendly, positive and professional manner....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2017
Nov 05,2017
0
people found
this helpful
this helpful
Really pleased with how Gin managed our chain and realised our move after there had been major delays in the move caused by the chain falling through at the last minute. She was pleasant informative and professional throughout and I felt a lot more reassured ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2017
Nov 04,2017
1
people found
this helpful
this helpful
Excellent, five star service provided by Senka and subsequently by all the rental team. A very efficient, thorough and professional service. I felt extremely confident that I was leaving my property for rent in very capable hands....
read full review
read full review
Comment on agent fees
Competitive and offering better value for money.
Was this helpful?
Yes
Yes
Nov 04,2017
Nov 04,2017
1
people found
this helpful
this helpful
Always professional and polite with a positive can-do attitude, Senka continues to offer a good service in and around Dickens Heath...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Nov 01,2017
Nov 01,2017
0
people found
this helpful
this helpful
I purchased my first home through Smart homes recently. The service I received from every member of the team I dealt with (practically everyone!) was really helpful. I would like to say a special thank you to Gin, who answered all my questions quickly and ...
read full review
read full review
Comment on agent fees
Can’t comment
Was this helpful?
Yes
Yes
Oct 27,2017
Oct 27,2017
1
people found
this helpful
this helpful
My wife and myself have been dealing with Smart Homes in Shirley on behalf of my mother in law with the sale of her property and also the purchase of another property through Smart Homes and I can only say how helpful and professional all ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Oct 24,2017
Oct 24,2017
1
people found
this helpful
this helpful
Both members of staff are very helpful, thoughtful, kind, pleasant, enjoyable, either on the phone or in the branch, I will never forget when Senka phoned me up, when she should have been going home. I would also like to say how pleasant, thoughtful, helpful, ...
read full review
read full review
Comment on agent fees
Very good, very reasonable, very fair, excellent.
Was this helpful?
Yes
Yes
Oct 18,2017
Oct 18,2017
3
people found
this helpful
this helpful
So very impressed with the level of personal care. All staff were professional. I could not have asked for a better estate agent. Every viewing was confirmed by email. A member of staff accompanied all viewings. We sold through smart homes and bought through them ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 17,2017
Oct 17,2017
1
people found
this helpful
this helpful
Excellent service throughout the sale to completion. Provided weekly feedback with regard to viewings.
A special thanks to Gin for excelling in her duties in liasing between parties to ensure completion!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 16,2017
Oct 16,2017
1
people found
this helpful
this helpful
Fantastic support from start to finish from everyone at the Shirley Office but especially Josh, Emma and Gin. Very professional, approachable, good communication and helpful.
I bought and sold with Smart Homes and would thoroughly recommend them.
Thank you so much...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 01,2017
Oct 01,2017
1
people found
this helpful
this helpful
A fantastic experience from start to finish. Excellent customer service throughout. Always keen to help.
I can fully recommend them for their overall service....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2017
Sep 27,2017
1
people found
this helpful
this helpful
I am absolutely delighted with Joshua and his team at Smart Home Shirley. Sold my flat in record time after it had been with another agent for several months without any success. First class and very professional team!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 19,2017
Sep 19,2017
0
people found
this helpful
this helpful
Both my parents and I have used Smart Homes to sell our property and as an investor who works with agents in South Wales and the Midlands I can honestly say that Smart Homes are the most efficient and customer-friendly agent I use. I'd highly ...
read full review
read full review
Comment on agent fees
I chose to tier my fees to encourage a quicker sale but the standard fee is very reasonable
Was this helpful?
Yes
Yes
Sep 01,2017
Sep 01,2017
2
people found
this helpful
this helpful
Senka helped us through the process of renting our property while we are away. She walked us through step by step in a professional and friendly manner, leaving us with no doubt that our property was in safe hands....
read full review
read full review
Comment on agent fees
Comparable
Was this helpful?
Yes
Yes
Aug 31,2017
Aug 31,2017
1
people found
this helpful
this helpful
Senka and the whole Smart homes team have provided a 1st class service from our first viewing with Alan at the Jinney RIng through to us collecting the keys nothing has been to much trouble.
A truly professional company providing a very personal service and ...
read full review
read full review
Comment on agent fees
Very reasonable fees
Was this helpful?
Yes
Yes
Aug 31,2017
Aug 31,2017
3
people found
this helpful
this helpful
Josh was efficient with his dealings with our queries and dealt efficiently with several offers that we received on the property ultimately accepting a slightly higher offer than the valuation...
read full review
read full review
Comment on agent fees
about average not too much negotiation
Was this helpful?
Yes
Yes
Aug 30,2017
Aug 30,2017
4
people found
this helpful
this helpful
Jamie & helen were particularly helpfull and gave me extremely helpfull advise when I sold my home and bought a new home recently. I just couldn't thank all the Smart Homes team enough. They all made the process completely stress free.
What a friendly team....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
