Smart Homes
5/5, 1539 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ... show more Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.

Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.

Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Birmingham Estate Agents and Letting Agents - Smart Homes

Latest Reviews

 View all Reviews 1539
Featured Review
a
reviewed by 'Sesh'
“Great service from Trish, Julia,& Louise, when buying new home in BroadoaksReally supportive throughout the whole process, anything I needed ......”
Featured Review
a
reviewed by 'Mohammed'
“Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly ......”
25th Nov 2024
reviewed by 'Sally L'
“Helen provided exceptional support on a tricky and lengthy sale of a leasehold property. She worked proactively to find solutions ......”
17th Nov 2024
reviewed by 'Shuhaib'
“Bought a home from smart homes hassle free. Sue was dealing with me she was amazing went the extra mile. ......”
15th Nov 2024
reviewed by 'Jamie H'
“Couldn’t have done the whole process without Helen due to some unforeseen issues.What an asset to smart homes! ......”
14th Nov 2024
reviewed by 'Marianna'
“I couldn't have wished to have gone with a better estate agents to buy and sell. The one thing that ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £26,000 £26,995,000
Lettings 98% 99% £450 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
246 2 112 5 698 12 400 13 46 5
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Smart Homes Branches (view all 2)
New Homes Solihull, B90
Shirley Solihull, B90
Featured Review
a

“Great service from Trish, Julia,& Louise, whe......”

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Mar 06,2023
Minithumbdown
By: 'Sesh'
Mar 06,2023
0 people found
this helpful
Great service from Trish, Julia,& Louise, when buying new home in Broadoaks Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Featured Review
a

“THANK YOU TO THE SMART HOMES TEAM...”

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Feb 27,2023
Minithumbup
Staff profile picture
Gin
Staff profile picture
Tom
By: 'Mohammed'
Feb 27,2023
0 people found
this helpful
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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“Everything was perfect, what else? Gratitude for your reactivity, your ......”

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Jan 27,2018
Minithumbup
By: 'Sonni'
Jan 27,2018
0 people found
this helpful
Everything was perfect, what else? Gratitude for your reactivity, your disponibility. I will recommende smart homes for the choice, the price and the utstanding houses....
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“The overall service from Senka and the Smart homes team ......”

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Jan 26,2018
Minithumbup
By: 'M.Qureshi'
Jan 26,2018
0 people found
this helpful
The overall service from Senka and the Smart homes team was absolutely faultless. Senka was very friendly, professional and efficient helping me through the entire letting process as it was my first time letting a property. I am very pleased with the service I received ...
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Comment on agent fees
Competitive prices
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“I have been dealing with Smart Homes for many many ......”

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Jan 20,2018
Minithumbup
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Helen
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Jamie Smart
By: 'Abode'
Jan 20,2018
0 people found
this helpful
I have been dealing with Smart Homes for many many years now, not only to purchase residential property but also having sold many of my properties with them. I am a local, independant property developer who relies on pure proffesionalism, honesty, customer service and communication..... ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Yes yes and another yes.Helpful and supportive when needed.......”

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Jan 17,2018
Minithumbup
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Helen
By: 'REG'
Jan 17,2018
0 people found
this helpful
Yes yes and another yes.Helpful and supportive when needed.Friendly ,cheerful. The smart way was the right way for me. Thank you to all staff with a special thank you to Helen and Emma....
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Comment on agent fees
FAIR AND ACCEPTABLE
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Was this helpful? Yes

“After an absolute eternity and being gazumped previously we finally ......”

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Jan 17,2018
Minithumbup
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Helen
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Jamie Smart
By: 'Andy'
Jan 17,2018
0 people found
this helpful
After an absolute eternity and being gazumped previously we finally exchanged contracts on our new home without the fantastic service received from Smart Homes we would have likely given up they were fantastic throughout the whole process....
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Comment on agent fees
Goood
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“The overall service from Smart Homes, and especially Helen Wiser ......”

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Jan 16,2018
Minithumbup
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Helen
By: 'Dale'
Jan 16,2018
0 people found
this helpful
The overall service from Smart Homes, and especially Helen Wiser the Office Manager, has been first class throughout . I would certainly recommend using Smart Homes, in Shirley, to anyone...
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Comment on agent fees
We negotiated a very competitive fee when we met Jamie Smart.
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“Senka helped us rent our property in Solihull. Senka came ......”

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Jan 16,2018
Minithumbdown
By: 'Aps'
Jan 16,2018
0 people found
this helpful
Senka helped us rent our property in Solihull. Senka came to our first meeting enthusiastic, friendly and well prepared. She proposed an efficient, smooth rental process, arranged photographs, gave us good advice . We are very pleased with Smart homes sales and rental team as they ...
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Comment on agent fees
Good
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“Would like to thank smart homes staff for being very ......”

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Jan 05,2018
Minithumbup
By: 'paul'
Jan 05,2018
0 people found
this helpful
Would like to thank smart homes staff for being very helpful and efficient.they helped every step of the way in renting a property which we have never done before thankyou...
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“Jo has always been very quick and efficient in regards ......”

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Jan 04,2018
Minithumbup
By: 'HThrupp'
Jan 04,2018
0 people found
this helpful
Jo has always been very quick and efficient in regards to any of our requests/enquiries. We always get great service despite how busy she may be. She always seems to be able to get the resolutions we wish and we are very grateful for ...
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“The service provided my Smart Homes and in particular Senka ......”

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Jan 04,2018
Minithumbup
By: 'Karen'
Jan 04,2018
0 people found
this helpful
The service provided my Smart Homes and in particular Senka has been second to none and they would always be my first choice for letting a property...
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“Been buying and selling houses for over 40 years smart homes ......”

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Jan 04,2018
Minithumbup
By: 'Garry'
Jan 04,2018
0 people found
this helpful
Been buying and selling houses for over 40 years smart homes are by far the best agents I have ever used sold 3 houses for me on first viewings way ahead of the competition would highly recommend all the best in the future Garry wood...
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“I cannot praise Helen enough for her assistance during our ......”

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Jan 03,2018
Minithumbup
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Helen
By: 'C'
Jan 03,2018
0 people found
this helpful
I cannot praise Helen enough for her assistance during our recent sale, which seemed to us to be unlikely to complete at times. Helen kept us informed every step of the way and we found her friendly and always approachable manner to be very reassuring ...
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“Smart Homes provided us with an excellent service throughout, from ......”

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Jan 02,2018
Minithumbup
By: 'Richard'
Jan 02,2018
0 people found
this helpful
Smart Homes provided us with an excellent service throughout, from first contact and valuation with Jamie, through sale and purchase negotiation with Emma. However a special mention must go to Helen during the exchange and completion stage where she made a stressful time almost enjoyable! ...
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Comment on agent fees
Good
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“We recently have completed the sale of our property through ......”

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Dec 24,2017
Minithumbup
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Helen
Staff profile picture
Jamie Smart
By: 'Pete'
Dec 24,2017
0 people found
this helpful
We recently have completed the sale of our property through Smart Homes and we found their assistance to be excellent and would highly recommend them. The sales literature was of a very high quality and the photos taken were very professional, it's no surprise why ...
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Comment on agent fees
Good and slightly undercut other estate agents in the area.
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“Senka provided an excellent customer service with a friendly and ......”

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Dec 23,2017
Minithumbup
By: 'Queens'
Dec 23,2017
0 people found
this helpful
Senka provided an excellent customer service with a friendly and professional approach, nothing was too much trouble, it's a pleasure to be able to deal with smart homes and all staff at Dickens Heath...
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Comment on agent fees
Good
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“I have been renting from Smart Homes Dickens Heath for ......”

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Dec 23,2017
Minithumbup
By: 'Myra'
Dec 23,2017
0 people found
this helpful
I have been renting from Smart Homes Dickens Heath for almost 2 years and I have received nothing but professional support and assistance from Sharon Mooney. She responds quickly to any query/request and finds a solution no matter what the issue is. It's always a ...
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“I've always found Jo very easy to deal with. She ......”

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Dec 22,2017
Minithumbup
By: 'Peter'
Dec 22,2017
0 people found
this helpful
I've always found Jo very easy to deal with. She listens to what you need, gives great advice and then just makes things happen. Really appreciate that she went the extra mile and gave up her own time to meet with us. Well done Jo....
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Comment on agent fees
Competitive
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“Smart Homes go the extra mile.Helen was super star ......”

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Dec 22,2017
Minithumbup
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Helen
By: 'JS'
Dec 22,2017
0 people found
this helpful
Smart Homes go the extra mile. Helen was super star - she was even chasing solicitors to ensure exchange took place on her day off !!...
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Comment on agent fees
Fees were reasonable
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“Senka always replied quickly to any of my queries and ......”

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Dec 21,2017
Minithumbup
By: 'Shirley1'
Dec 21,2017
0 people found
this helpful
Senka always replied quickly to any of my queries and I felt she was looking after me and my interests....
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Comment on agent fees
fair
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“Smart Homes have been amazingly professional and supportive in the ......”

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Dec 21,2017
Minithumbup
By: 'Neelam'
Dec 21,2017
0 people found
this helpful
Smart Homes have been amazingly professional and supportive in the last 2 years. A good team. always ready to help....
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Comment on agent fees
Good
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“A very professional service provided with lots of support & advice ......”

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Dec 21,2017
Minithumbup
By: 'Lichfield'
Dec 21,2017
0 people found
this helpful
A very professional service provided with lots of support & advice to landlord. Very Good communication between tenant/landlord/ Smart Homes...
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Comment on agent fees
In line with what I expected.
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“I recently both sold and bought a house with the ......”

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Dec 20,2017
Minithumbup
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Gin
By: 'Clare'
Dec 20,2017
0 people found
this helpful
I recently both sold and bought a house with the support and professionalism of Emma and the Gin. I found both staff members to be efficient and polite at every point of the process ....right up to the last moment ..literally! Thank you both....
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Comment on agent fees
Fair
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“I can wholeheartedly recommend using Smart Homes in Shirley. Both ......”

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Dec 20,2017
Minithumbup
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Helen
By: 'Gill'
Dec 20,2017
1 people found
this helpful
I can wholeheartedly recommend using Smart Homes in Shirley. Both Emma and Helen were exceptional in their customer service and kept in contact on a weekly basis to update me on the progress of my house sale. I would certainly use Smart Homes again....
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Comment on agent fees
Fair
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“We sold our house and purchased our new one through ......”

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Dec 18,2017
Minithumbup
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Helen
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Jamie Smart
By: 'Helen'
Dec 18,2017
0 people found
this helpful
We sold our house and purchased our new one through Smart Homes earlier this year. The whole transaction went smoothly and we were kept informed every step of the way by Gemma and Helen. We would definitely recommend anyone to use Smart Homes. They are ...
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Comment on agent fees
The fees were very fair and very competitive
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“We are extremely pleased with the way Smart Homes have ......”

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Dec 17,2017
Minithumbup
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Jamie Smart
By: 'Shirley'
Dec 17,2017
0 people found
this helpful
We are extremely pleased with the way Smart Homes have handled selling two properties of ours and sold them quickly! Jamie has been very professional and knowledgeable throughout and his team are a credit to him, all giving that extra courteous customer service. Jackie especially, ...
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Comment on agent fees
Good.
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“Jo Egan from Smart Homes has been very patient with ......”

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Dec 15,2017
Minithumbup
By: 'Ihab'
Dec 15,2017
0 people found
this helpful
Jo Egan from Smart Homes has been very patient with me during the advertising of my property last year. She has been very helpful in securing a tenancy for my property. Moreover once the tenant had moved in, Jo has been constantly liaising with me ...
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Comment on agent fees
Good.
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“Sharon is very friendly and helpful. Always follows up on ......”

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Dec 15,2017
Minithumbup
By: 'Mike'
Dec 15,2017
0 people found
this helpful
Sharon is very friendly and helpful. Always follows up on any enquiries. A credit to Smart Homes! Thanks for all of your support, Sharon :-)...
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Comment on agent fees
Agent fees are reasonable
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“Jamie and Gin have been professional and helpful throughout this ......”

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Dec 13,2017
Minithumbup
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Gin
By: 'Mr'
Dec 13,2017
0 people found
this helpful
Jamie and Gin have been professional and helpful throughout this transaction. Our house was on the market for no longer than a day or two when the now current owner came across showing interest to pay the asking price. Great great team at Smart Homes...
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Comment on agent fees
The agents fees are very reasonable. Have no grumbles here whatsoever.
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“Jo is always very efficient and responsive in handling matters ......”

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Dec 12,2017
Minithumbup
By: 'hpl'
Dec 12,2017
0 people found
this helpful
Jo is always very efficient and responsive in handling matters for my properties and ensures any issues raised by my tenants are dealt with quickly and professionally....
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“Dealt with smart homes a lot living in solihull. We ......”

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Dec 09,2017
Minithumbup
By: 'Rebecca'
Dec 09,2017
0 people found
this helpful
Dealt with smart homes a lot living in solihull. We have brought and sold from them and also have a rental which they manage for us . We've never had any problems at all found them very friendly and reliable would highly recommend 10/10....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents

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Solihull, B90

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