97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Feb 28,2018
Feb 28,2018
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Smart Homes estate make the whole process of buying a property as seamless as possible. Great communication, very helpful and informative along every step of the way of the way of a property purchase. Helen went out of her way to help me deal with ...
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Comment on agent fees
Not applicable for purchase of property
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Feb 28,2018
Feb 28,2018
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Excellent experience to date with Smart Homes. Senka is a real credit and a pleasure to work with! Thank you!...
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Comment on agent fees
Fees are market competitive.
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Feb 27,2018
Feb 27,2018
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Jamie came out to value the house we were selling. He was polite and friendly and explained the whole process to us really clearly.
Gin dealt with our sale and was absolutely amazing. She provided regular updates and kept on top of what stage the ...
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Comment on agent fees
Competitive fees
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Feb 26,2018
Feb 26,2018
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We recently rented a house managed by Smart Homes. On arrival we found the overall state of cleanliness of the house was poor, and not, as set out in the contract, the standard the house is expected to be in when we move out. Many ...
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Comment on agent fees
High fees considering the quality of service we have received.
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Feb 26,2018
Feb 26,2018
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Senka, has been helpful, friendly and efficient in finding me a tenant for my property. Keeping me informed weekly of potential tenants to find the right person for my property....
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Good
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Feb 15,2018
Feb 15,2018
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Really can't fault Smart Homes! After leaving another estate agents and opting to sell through Smart Homes; their service was excellent from the outset.
They were always friendly & honest throughout the sale. They understood my circumstances and went out the their way to keep me ...
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Just as good as any other estate agent on fees; competitive.
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Feb 14,2018
Feb 14,2018
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I would recommend Smart Homes without hesitation. They enabled me to rent out my flat with the complete confidence that they would handle everything. I was always kept informed, however did not at any point have to worry about dealing with rental issues.
Steve Gregg
...
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good
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Feb 14,2018
Feb 14,2018
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Huge thanks to Helen Sizer for getting us our first home. We literally wouldn't have got this house without your hard work and perseverance. Helen is top of her game on the house front. Thank you...
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Feb 13,2018
Feb 13,2018
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The service i have received has been amazing. Gin and her colleagues are a very enthusiastic and helpful team that have managed every interaction I have had with the highest professionalism. Smart Homes have provided great customer service and a incredible amount of experience each ...
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Feb 12,2018
Feb 12,2018
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Thank you so much for your help and assistance with our sale and purchase. Louise was excellent and provided the best mortgage advice and support. We would not be where we are without the help and support from Gin, she went above and beyond her ...
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Feb 12,2018
Feb 12,2018
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Having just purchased a property using Smart Homes, Shirley. I found Josh and the team very helpful and managed to complete on the purchase very quickly. Many Thanks guys....
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Feb 11,2018
Feb 11,2018
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Renting the property could not have been easier. Alan was great throughout. His cusotmer service was above and beyond as he kept us up to date every step of the way! Friendliest agent we have ever dealt with. Keep up the great work!...
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Feb 09,2018
Feb 09,2018
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Thank you so much to all the team, especially Helen who has been so helpful and supportive throughout the sale. Jamie was also very professional and sensitive to our position at the start of the whole process.
I would recommend this agency to anyone wanting ...
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Comment on agent fees
About right
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Feb 07,2018
Feb 07,2018
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Finally we have exchanged contracts on our dream home. This would not have been possible had it not been for Smart Homes help throughout the process. Special mention has to go to Helen, what a credit she is to the Team. She has kept in ...
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Comment on agent fees
Reasonable
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Feb 07,2018
Feb 07,2018
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I placed my apartment up for sale through smart homes as I feel they gave the the best service and I was impressed with the professionalism shown
Within a week I received the offer I was hoping for and with the property I wished to ...
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Comment on agent fees
Competitive fees
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Feb 06,2018
Feb 06,2018
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Helen worked enthusiastically to ensure the purchase of the property we were buying went ahead despite the usual road blocks along the way. She kept in touch regularly and lent a sympathetic ear when we voiced our frustration with the 'house buying' process. She was ...
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N/A
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Feb 05,2018
Feb 05,2018
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Senka has been a breath of fresh air compared to some of the letting agents I have dealt with in the past.
Professional, friendly and helpful.
I would definitely recommend Senka and Smart Homes when letting out your property....
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Good
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Feb 03,2018
Feb 03,2018
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Very helpful and efficient member of staff. A person who would go the extra mile to sort out a problem not matter the day or time and keep the customers happy....
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Feb 02,2018
Feb 02,2018
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I swapped to Smart Homes after an unsuccessful 3months with a different agent, and I'm glad I did! The Sales process and viewing led by Josh and the team was handled enthusiastically and I had a sale secured within 3 weeks! Jackie has been fantastic at ...
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Comment on agent fees
To achieve a sale so quickly through the hard work in generating interest in the property means I am happy with the fees
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Feb 01,2018
Feb 01,2018
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Jo has sorted out any issues that have arisen with our rental flat efficiently. She has fed back promptly and professionally....
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Comment on agent fees
The fees are what they are. They ensure that as a first time landlord I don’t need to worry over any technical problems.
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Feb 01,2018
Feb 01,2018
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This is my first buy to let property and Alan and Senka have both made the process of being a landlord very simple. They have kept me informed along the way, given me helpful advice and found me some great tenants. They know the local ...
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Good
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Feb 01,2018
Feb 01,2018
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All enquiries and telephone calls from myself have been dealt with speedily and efficiently. Very professional approach all round. I feel very secure in the knowledge that I have a very good team dealing with my house sale, to lessen the pressure....
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good
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Feb 01,2018
Feb 01,2018
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Josh, Emma and Jamie were all extremely professional, informative and proactive in their approach.
They had good communication, were friendly and approachable and provided an overall good experience....
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Comment on agent fees
Okay
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Jan 31,2018
Jan 31,2018
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Senka Dragicevic, what a gem. Nothing was too much to ask. Senka was alway polite, enthusiastic and helpful. If you are looking to rent your property out, Senka is the first person you should call. She is the perfect conduit between the Landlord and the ...
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Jan 31,2018
Jan 31,2018
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We received an exceptional service from Jamie and his team - professional, friendly, efficient - keeping in regular contact with updates and advice throughout the house sale process. The presentation of our family home accurately reflected it's qualities and potential. The service felt very personal. ...
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Good
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Jan 31,2018
Jan 31,2018
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My first experience as a landlord and Smart homes have been fantastic. Smooth processing and good communication. So far so good....
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Comment on agent fees
Reasonable
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Jan 29,2018
Jan 29,2018
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All I can say is if I could give 50 stars, I would.
The staff here are fantastic and I cannot fault them, at all.
I have dealt with other estate agents but have never felt so relaxed and put at ease. There was updates given ...
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Jan 28,2018
Jan 28,2018
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We had excellent communication at all stages both by email and telephone. We received a very professional service. Highly recommended....
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Good
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Jan 28,2018
Jan 28,2018
1
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From start to finish Smart homes kept me informed on all aspects of selling my home,advised me and always was available if I needed to talk things through,being on my own there guidance was excellent...
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Good
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Jan 27,2018
Jan 27,2018
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I've dealt with many estate agents however 'Smart Homes' were by far the most genuine & highly professional agents. I was regularly updated and communication was fluid from submitting my offer to all the way to completion.
The Staff are very friendly, understanding and approachable which ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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