97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Aug 02,2023
Aug 02,2023
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Fantastic service from start to finish! Thank you. Highly recommend....
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Jul 24,2023
Jul 24,2023
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Really satisfied with the service from smart homes,
they sold our property fast then went the extra yard with up to date information during our sold period and were always available to clarify anything, special thanks to Debbie Guest....
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Jul 24,2023
Jul 24,2023
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The whole team from start to finish were fantastic. From the offset and offer process Tom was extremely helpful, communicative and made the process so easy. Throughout my entire sales process and experience, Helen was incredibly supportive, friendly and covered every corner with professionalism. I ...
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Jul 18,2023
Jul 18,2023
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We have just finalised the sale of our property with the shirley branch. The service from start to finish has been excellent, especially Debbie. Debbie has been the driving force in progressing the sale and has kept us up to date with regular contact. We ...
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Jul 11,2023
Jul 11,2023
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I used Smart Homes to sell my property - my experience was brilliant from start to finish. Helen in particular was friendly, professional and helpful which made the completion process stress free....
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Jul 01,2023
Jul 01,2023
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Excellent from start to finish!!
We sold our house through Smart Homes and they kept us informed all the way through the process. Jamie and his team are really friendly and professional. I would definitely recommend them to anyone looking to sell!...
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Jun 27,2023
Jun 27,2023
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Throughout the purchase of our property smart homes were professional, attentive and honest. I would recommend their services and would use them again in the future....
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Jun 22,2023
Jun 22,2023
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My experience with smart homes has been very positive. Their staff are extremely patient and professional. I would like to give a special mention to Gin from the sales progression team and Tom Smart from the sales team. If I decide to sell a property ...
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Jun 16,2023
Jun 16,2023
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We used Smart Homes homes for the sale of our 2-bed-semi detached house in Solihull. Helen and the team have been exceptionally accommodating and professional all the way through. We have felt properly supported and treated with a personable touch which has made the whole ...
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Jun 12,2023
Jun 12,2023
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Smart home.
You guys have been so good to work with.
Helen emaild us about every single step from start to finish
The communication were perfect.
All the staff were very professional.
Once again thank you so much much.
Can't wait to move tomorrow the 13...
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Jun 12,2023
Jun 12,2023
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Amazing team, they never gave up , after lots of heart ache, Helen you are the best never let us down wish you all the best...
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May 20,2023
May 20,2023
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We have sold a number of family properties with smart homes Shirley and yet again their recent service has proved to be of an excellent consistent standard.
From Jamie coming to value properties, sales fully updating you on viewings and superb sales progression they really ...
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May 15,2023
May 15,2023
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Overall it was a great experience. The team was very professional and approachable.
This was our first house purchase and the agent went through all the details of the process clearly and ensured prompt communication between the solicitors that avoided delays....
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May 12,2023
May 12,2023
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Absolutely brilliant company. Sold my house within 24 hrs and dealt with my purchase too. Josh who valued and found my forever home was great, he explained the whole process and gave me the confidence to make this great leap. Nothing was ever too much trouble ...
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May 10,2023
May 10,2023
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Excellent customer service from start to finish. Every member of the team was helpful and efficient. Helen in particular helped us through a protracted sale....
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May 09,2023
May 09,2023
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Friendly, efficient and knowledgeable.
I was really pleased with the service I received. I was worried about a drop in the market but was pleasantly suprised by the offer we received and how quickly we were able to agree a sale.
The team at Smart ...
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May 05,2023
May 05,2023
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Helpful and professional staffs, extremely committed team, especially Ms Helen Cole that facilitate us to purchase our dream house so easy and hassle free, highly recommended!...
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May 02,2023
May 02,2023
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Helen was brilliant in handling our first home purchase, we were part of a chain purchase. Helen gave us weekly updates on progress and answered our queries, she made the whole process run smoothly. Thank you for all your help Helen....
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Apr 30,2023
Apr 30,2023
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My wife and I spent a lot of time choosing an estate agent to use to sell our home. There are a lot of agents and you do not know which one will work for you. We wanted an agent which is responsive, which always ...
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Apr 30,2023
Apr 30,2023
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Outstanding, professional Estate Agents who deliver on all fronts. Viewings team are respectful of your property and ensure you are fully updated. Sales progression team are friendly, and helpful. Helen from sale's progression team has been exceptional making the process a positive experience.
I would ...
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Apr 30,2023
Apr 30,2023
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Had an amazing experience with Smart Homes; from the initial viewing to exchange. Absolutely brilliatn, kept me posted at every mile stone and what to expect and how to deal with I t!...
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Apr 30,2023
Apr 30,2023
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We have both been very happy with the services provided.from Warren, Simon, David, Nicola and the viewer supervisors have been very professional and helpful in everyway....
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Apr 27,2023
Apr 27,2023
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Fantastic team at Smart Homes in particular Helen who is friendly, supportive and an excellent communicator. Helen went above and beyond to help me and I would not got through this without her support, patience and understanding. Thank you....
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Apr 24,2023
Apr 24,2023
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I would like to thank all the team at smart homes, they have been fantastic to deal with through the sale process of our property.
A big thank you to Debbie in the sale progression team, very professional and amazing to deal with....
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Apr 21,2023
Apr 21,2023
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Without Helen i wouldn't of completed the sale or purchase of my property and new home. She was always understanding, professional and went above and beyond. I cant thank her enough and will definitely use smart homes for my next sale....
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Apr 19,2023
Apr 19,2023
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Highly recommended local estate agents.
We received excellent service throughout on the sale of our property. Good communication from start to finish and it was refreshing to be able to speak to the relevant people on the phone easily. We were kept fully informed about ...
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Apr 17,2023
Apr 17,2023
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Very helpful staff Helen in particular, friendly and supportive, great communication throughout the sale of our house . Thank you...
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Apr 17,2023
Apr 17,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes Debbie, Helen and the rest of team. Honest, efficient and thoroughly supportive. They supported me through a difficult sale. My very sincere thanks all of you...
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Apr 13,2023
Apr 13,2023
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Having first studied the Estate Agent review sites and concluded that Smart Homes are clearly well thought of locally, I engaged them to facilitate with the sale of my elderly mother's house. Having not sold property for many years, I was unsure what to expect ...
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Apr 12,2023
Apr 12,2023
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Excellent service for the sale of my property
Very professional and experienced Estate Agents
From the point of sale agreed to my preferred completion date the time frame was only a few weeks and nothing was too much trouble. I was kept fully updated throughout ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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