97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Apr 05,2018
Apr 05,2018
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Excellent service - did not over promise however definitely over delivered . I would recommmend Louise wholeheartedly . The valuation was realistic and fair and all viewers were...
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Good
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Apr 05,2018
Apr 05,2018
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Jo has made my life easy, with regular updates and 'can do' attitude.
I find Jo very easy to deal with and very thorough.
This also applies to all those I have dealt with within Smart Homes, including, Senka, Alan, Laura, Kelly, Tracey and Jenny ...
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ok
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Apr 03,2018
Apr 03,2018
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Smart Homes handled our house purchase and we received excellent customer service. Jamie was brilliant showing us around the house - he is great for tips on how you can re-model houses and has a real eye for spotting potential. When we agreed the purchase, ...
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Mar 31,2018
Mar 31,2018
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We are very pleased with the service we received from Smarts. They were always very helpful and receptive to any concerns and requests to how the selling of our property was progressing. They kept on top of the situation and remained positive throughout the process. ...
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Mar 30,2018
Mar 30,2018
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Wouldn't hesitate to recommend Smart Homes my experience has been made so much easier having such professional staff to deal with . Thanks Jackie I will miss our Friday update chats....
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Comment on agent fees
Fair price
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Mar 28,2018
Mar 28,2018
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As a landlord I have had positive experiences with Smart Homes. They have always been professional and efficient and Senka in particular does a great job....
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Mar 27,2018
Mar 27,2018
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Jo is fantastic!
She always responds to me straight away and is always professional and friendly! I couldn't ask for any more.
I would 100% recommend....
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Mar 27,2018
Mar 27,2018
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I would highly recommend this agent. Very helpful staff. Very prompt response for any sort of issues or need for repairs in the property during tenancy....
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Fare
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Mar 26,2018
Mar 26,2018
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Smart Homes dealt with our recent house sale and purchase and the service provided was excellent. Josh Field and Jackie Jenkins were our main contacts and were in constant communication with us to ensure everything was going through smoothly. We would have no hesitation in ...
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Comment on agent fees
Acceptable
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Mar 24,2018
Mar 24,2018
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We have dealt with Smart homes on a previous occasion to this and so that shows that we were happy with the service overall and the fee that they charged us. Smarts are a professional company with what I consider to be a particularly professional ...
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Very good
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Mar 23,2018
Mar 23,2018
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Helen Sizer is an amazing person who goes out of her way to meet the individual customers needs. She has been very helpful and supportive in every way possible. She has provided an outstanding service and we are so happy that we have been able ...
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Mar 23,2018
Mar 23,2018
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Thank you! The team who couldn't be more prompt, efficient, helpful, friendly and amazing at their job so thank you smart home are lucky to have you all xxx...
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Comment on agent fees
Great and resonable within market
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Mar 22,2018
Mar 22,2018
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Always helpful, friendly and polite does her best to resolve any queries and resolves them as soon as she can....
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Mar 21,2018
Mar 21,2018
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So glad I have used Smart Homes to manage my rentals, such a smooth transition from the previous agents and both Kelly and Sharon have been really helpful. They are a great team and I would highly recommend using them....
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Mar 20,2018
Mar 20,2018
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We bought our first property through Smart Homes and they were brilliant throughout. Our offer was sorted and accepted the same day, they were incredibly patient with all our first time buyer worries and queries, and gave incredibly quick responses. When we come to sell ...
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Mar 19,2018
Mar 19,2018
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Recently purchased a house using Smart Home, Shirley. The customer service from start to end was excellent. They kept us informed regularly and communication, both verbally and via email was clear.
In particular, Gin Kaur was very helpful and accommodating in arranging second viewings....
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Comment on agent fees
Not aware of agent's fees as i was purchasing the property. The only thing i was not keen on was the 'best and final' dilemma. This is quite common now - however, there must be a better way to determine the final sale price!
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Mar 16,2018
Mar 16,2018
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We've known Jamie for a couple of years now, he came out to value our house a few times before we decided to sell. I can honestly say we went with the best agent. He was very easy to talk to, honest and very committed ...
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Comment on agent fees
Reasonable
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Mar 14,2018
Mar 14,2018
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I have received excellent service form smart homes. Senka has been excellent and carried all the necessary arrangements for letting of my property. She has ensured the process is as efficient as possible and has taken all the stress away from me. She understands how ...
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Comment on agent fees
good
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Mar 14,2018
Mar 14,2018
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I found Emma, Helen Josh etc very professional and kept us well informed.
I would have no hesitation in recommending them....
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Comment on agent fees
Average
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Mar 14,2018
Mar 14,2018
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Outstanding assistance with our purchase. Always on the ball dealing with us and our solicitors. Couldn't be more helpful. Thank you Jackie and Helen....
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Mar 14,2018
Mar 14,2018
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Senka was a true professional to work with. She helped us no end to secure a tenant for our rental property. She was quick to jump on our enquiry, get to the property, take pictures & make the ad live asap. She even went as far ...
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Comment on agent fees
The service we received was fast, thorough, professional, consistent feedback & therefore the fee was fair & worth the quality service.
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Mar 11,2018
Mar 11,2018
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Josh came out to value our house and was very professional and down to earth. He listened and didn't try to push you in to anything. He kept us up to date each week and he would ask for suitable viewing days/times, and update ...
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Comment on agent fees
Fees are good and better than other agents for the service you get.
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Mar 11,2018
Mar 11,2018
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Smart homes have made the process of buying my first home stress free. Communication was excellent, was always kept updated by Jackie nothing I asked was too much. I would like to say a huge thanks to Helen who went out of her way to ...
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n/a
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Mar 09,2018
Mar 09,2018
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Louise was instrumental in both the sale of our property and the purchase of our new house. I honestly don't think we could have done it without her! She has been a pleasure to deal with through this often stressful process, always being professional, friendly ...
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Mar 09,2018
Mar 09,2018
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Sharon has continued to chase contractors and various people to resolve any queries or tasks. Also she has great people skills very approachable. Thank you....
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N/a
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Mar 05,2018
Mar 05,2018
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Jamie came out to value the house we were selling. He was polite and friendly and explained the whole process to us really clearly.
I could not fault the way Jamie & Joss dealt with the viewings. We also brought a house they were advertising. Again ...
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Comment on agent fees
Not cheapest and not the most expensive But you get what you pay for. And I think the service was excellent.
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Mar 05,2018
Mar 05,2018
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Excellent service from smart homes who we have used for both our sale and purchase. Josh sold our property very quickly for us and helped us massively to get the property we wanted to purchase. Helen is just fantastic, she has been brilliant through the ...
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Comment on agent fees
You get what you pay for. They are not the cheapest or the most expensive but for the level of service provided I would much rather pay for this than do it myself with additional stress through an online company who may charge less.
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Mar 05,2018
Mar 05,2018
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Very helpful and friendly team from the top through to the back office staff. Always called us weekly to provide updates, where we were in a chain and progress became very slow and frustrating towards the end. My only criticism was during the viewing stage, ...
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Comment on agent fees
Competitive. Can get cheaper with online agents, but not such a good service and there is a value in having this at a time when stress levels are already high.
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Mar 03,2018
Mar 03,2018
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I can't thank Jo enough for the help she has given us whilst we've been Smart Homes tennants. It gives us great peace of mind to know she is there if anything goes wrong or we need help....
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Good
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Mar 01,2018
Mar 01,2018
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From the beginning Senka was excellent and helped me secure a fantastic let for my family and I despite a few obstacles. I was impressed with the whole team but I am particularly grateful to Senka for assisting and negotiating on my behalf. Thank you ...
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Comment on agent fees
Average or possibly more reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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