97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Apr 30,2018
Apr 30,2018
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Jo has been our connection with smart homes for years and is always polite and professional. She replies quickly to emails and gets things sorted!...
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Apr 30,2018
Apr 30,2018
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this rental agency is very professional and with great attention to detail. I would have no hesitation in using them again in the near future...
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Apr 30,2018
Apr 30,2018
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I came to solihul 5 years ago and had to find somewhere to live, Senka was most helpful and found a place I absolutely adored. Jo has managed the property I rent when I was told that my landlord was selling, devastation hit me. Not long ...
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Comment on agent fees
They are a little expensive, however nothing really to compare with.
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Apr 30,2018
Apr 30,2018
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Helen has always kept us informed throughout our house purchase process and chased both solicitors to help speed things up.
Our purchase took much longer than expected but her friendly and positive approach reassures us that things are going the right direction.
Thank you so ...
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Apr 30,2018
Apr 30,2018
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Fantastic service from start to finish. Professional and a high standard of knowledge and advise given. No matter how many questions I had the time and support was first class. Thank you ð...
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Good
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Apr 28,2018
Apr 28,2018
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We have been very happy with the service provided by Smart homes and especially with Senka Dragicevic's professionalism.
She is very nice, friendly and dynamic. I definitely recommend Smart Homes....
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Apr 28,2018
Apr 28,2018
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Senka and Alan at smart-homes were superb in finding me tenants in no time at all. Highly recommended. Quality service....
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Comment on agent fees
Very reasonable
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Apr 27,2018
Apr 27,2018
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Smart Homes delivered an excellent, professional service and kept me informed at all times with confident and accurate market expectations, legal obligations and simple, general help and advice.
Senka in particular was superb....
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Apr 27,2018
Apr 27,2018
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Senka recently handled the re-letting of our Annex. The whole process was seamless, securing an ideal tenant in record time, with no void period. I wouldn't hesitate to recommend Senka or Smart Homes to handle your letting requirements....
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Apr 26,2018
Apr 26,2018
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Senka was so helpful when I decided to rent my flat. She was really re-assuring and gave me confidence to go ahead and rent out. Whenever I contacted her via email or phone call she always responded as quickly as she possibly could, nothing was ...
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Comment on agent fees
Fees are high for the service received during the rental period. Email response is very slow and not particularly helpful staff.
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Apr 26,2018
Apr 26,2018
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Needed a good service which has been given by Senka, and she has a great knowledge of the area and price points for properties in the area...
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Good
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Apr 26,2018
Apr 26,2018
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Glad we chose Smart Homes out of the many quotes we received. Senka was more than helpful and has made our experience as first time landlords easier than we thought....
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Comment on agent fees
Realistic in comparison to other agents
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Apr 25,2018
Apr 25,2018
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She has been very helpful. She has showed us great professionalism and has been very close with our necesities. Thanks so much....
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Comment on agent fees
She is a great profesional and will help in everything as much as she can.
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Apr 25,2018
Apr 25,2018
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Jo manages a property which I rent and any query I ever have she always goes above and beyond to help me sort the problem out. She is prompt with her response and normally manages to sort any problem out....
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Good
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Apr 24,2018
Apr 24,2018
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Excellent service throughout with Smart Homes. In our experience the staff were very polite, efficient and their excellent communication ensured we were kept update with the progress at all times.A 5* service and would highly recommend Smart Homes....
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Comment on agent fees
Fees very reasonable.
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Apr 24,2018
Apr 24,2018
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I would like to send special thanks to Helen and Jackie as they have reassured me throughout the whole process. They have maintained freindly and proffesional which is so needed when stress levels hit an all time high....
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Comment on agent fees
Neither good or bad. Has to be done
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Apr 24,2018
Apr 24,2018
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From the phone to the house meet and to the office, they were professional and made us feel welcome, we genuinely couldnt fault them....
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Comment on agent fees
Good compared to other agents
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Apr 23,2018
Apr 23,2018
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Excellent friendly service throughout the entire process. Senka was very professional, polite and friendly and a pleasure to deal with. Would definitely recommend Smart Homes....
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Comment on agent fees
Competitive
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Apr 20,2018
Apr 20,2018
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Fabulous customer service from the staff at the Shirley branch. Special mention to Emma Daffurn. All the Ps - Polite, professional & pleasant and always got back to me promptly when I had a query.
Helen Sizer, again an excellent member of staff. Constant updates which ...
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Comment on agent fees
Average compared with other enquiries that I made when choosing an agent at beginning of the process.
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Apr 18,2018
Apr 18,2018
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I am delighted with the customer service I received all the way through the process.
Helen was always true to her word, following through for updates and calling me back even if it was simply to put my mind at ease.
This meant that often ...
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Good
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Apr 17,2018
Apr 17,2018
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I had carefully considered whether to use one of the new "on-line" agents, as I was happy to do most of the "selling" myself. But I felt that the availability of face-to-face help from the point of sale to exchange of contracts might be worth ...
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Comment on agent fees
The % commission fee was clearly explained and easily understood, and I thought it was reasonable
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Apr 17,2018
Apr 17,2018
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Smart Homes made selling my flat a smooth process. They were always in communication with both me and my buyer, efficient and helpful. I couldn't recommend them more highly. They are all so knowledgable about the area and the whole process. I wouldn't hesitate to ...
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Apr 16,2018
Apr 16,2018
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I cannot state enough how helpful and patient helen has been throughout the whole process of the sale and the help of purchasing a flat, for a dear elderly friend of mine,that has anxiety issues etc
I would 100% recommend smart homes to either purchase ...
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Comment on agent fees
Fair
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Apr 12,2018
Apr 12,2018
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Having moved to a new property I experienced some issues which I felt the agents should have been informed of before letting property out. Regardless smart homes responded to every query and their contractor are pleasant and go out of the way. Pleased with the ...
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Apr 12,2018
Apr 12,2018
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Jo has been very supportive to us through a difficult financial period, Liasing with our landlord to ensure both parties are looked after....
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Good
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Apr 12,2018
Apr 12,2018
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Senka was a pleasure to deal with, she made the whole process easy and rented out my flat for a really good price. Would recommend Senka & Smart Homes to anyone seeking property management service....
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Apr 10,2018
Apr 10,2018
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We experienced a great service from Smart Homes and compared to previous estates agents we have dealt with, they really work as one team. You don't get allocated just one person, which means that if one team member is unavailable or out seeing other properties/...
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Apr 09,2018
Apr 09,2018
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Been a landlord for over 40 years senka and Alan are way above any other lettings agents I have ever used polite professional good at what they do would highly recommend and most definitely use again all the best in the future Garry wood...
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Good
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Apr 06,2018
Apr 06,2018
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Smart homes have found tenants for my property for the last 5 years and I have had no trouble with any of the tenants that they have found. It's great that they are so local and can help with local trade recommendations. I have communicated with ...
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Apr 05,2018
Apr 05,2018
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From day one i found Louise approachable and extremely helpful when dealing with my mortgage. Always willing to support with any enquiries and searched for the best option for me. Nothing was too much trouble....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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