97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jun 08,2018
Jun 08,2018
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We are so pleased we chose Smart Homes to sell our home. The help and support we received is second to none and would have no hesitation in recommending them. There has always been a member of staff on hand to answer queries. Jackie Jenkins ...
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Good
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May 31,2018
May 31,2018
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We recently rented a home through Smart Homes and Senka was excellent! She went above and beyond and kept us fully informed along the way. I would definitely use Smart Homes if I ever had a property to sell/rent....
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Good
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May 31,2018
May 31,2018
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I have recently sold through Smart Homes and have to say this is the best agent I have ever used after selling many homes. Russell and Jamie are very professional and were always there to help and advise throughout my sale. Thank you so much ð...
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Comment on agent fees
For the service I received, amazing
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May 31,2018
May 31,2018
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Helen was absolutely fantastic from start to finish. Always keeping us updated on progress and chasing matters on our behalf. Helen made purchasing our home completely stress free. So friendly and professional. Cannot fault Smart Homes at all and I would certainly recommend them!...
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May 28,2018
May 28,2018
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Smart Homes and Louise especially made selling my house as stress-free as possible. My only regret is not coming to Smart Homes in the first place. Louise is incredibly professional and helped sell my house without any delay. I thoroughly recommend this award-winning estate agency....
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Comment on agent fees
They are acceptable. I truly believe you get what you pay for, which can’t be said for other agencies.
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May 28,2018
May 28,2018
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Senka is polite ,friendly ,helpful ,nothing is to much trouble cannot sing her praises enough excellent at her job. She has done a great job for us ....
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Comment on agent fees
Very happy with what we pay very competitive.
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May 28,2018
May 28,2018
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Worked with Russell Patterson for number of years and his professionalism will only help smart homes grow bigger an better, Jamie has some of the best staff in the business and Russell is no exception. It is always a pleasure working with him and the ...
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Comment on agent fees
Smart homes are good value you get what you pay for , cheap is not always best , you want quality go to smart homes
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May 24,2018
May 24,2018
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An excellent service rom my estate agent Louise who showed me the apartment i have bought to Senka in lettings who has been an absolute star, nothing too much trouble for Senka. Guided my through from start to finish. I cannot recommend Smart Homes enough ...
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Comment on agent fees
Finders fee of 75 perc i think is too high but on positive they were open to negotiation. Also they provide a 5 star service so you get what you pay for
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May 24,2018
May 24,2018
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Helen was an amazing liaison and focal point for this matter. She has a most positive attitude whilst being continuously helpful, approachable and very understanding of the stressful situation a house move can be. A true professional who you should be very grateful is working ...
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Comment on agent fees
They are in line with other agents but fees do not reflect the exceptional service
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“Extremely friendly whilst keeping professional throughout one of the toughest most stressful times of your life....”
May 23,2018
May 23,2018
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Having dealt with Jamie and his team over the years their brand and business has grown so much since I purchased my first property in 2005. Jamie leads a highly professional and friendly team!...
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May 23,2018
May 23,2018
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Very good service
Staff always responded to question efficiantly and all issue handled professionally.
Overall very smooth process and would recommend to others....
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May 21,2018
May 21,2018
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The agents were very helpful and quick to find appropriate tenants for the property. As I am out of the country, I relied on them for all checks and am happy with their services....
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Good
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May 21,2018
May 21,2018
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I have purchased a house listed with Smart Homes and from my first viewing, through the process to completion, all of the the agents I spoke with were fantastic, helpful and supportive. A really friendly and professional service from beginning to end. Wouldn't hesitate to ...
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May 16,2018
May 16,2018
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From the first valuation through to the after sales service Smarthomes have excelled themselves.
Jamie came round originally and gave us some great advice and a thorough valuation (this later proved to be very accurate). His knowledge of the local area and the potential buyers ...
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Comment on agent fees
The fees were reasonable, especially for the service they give.
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May 14,2018
May 14,2018
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Jo has been very efficient and easy to deal with and very helpful in all of my interactions and is also Polite and friendly...
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Comment on agent fees
Fees are reasonable and you get good service with it.
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May 09,2018
May 09,2018
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This is my second year I've used Senka. She managed to get our property rented within a few days of going on the market. She is always very efficient and gets back to me promptly should I have any queries....
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Comment on agent fees
Good, the going rate.
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May 09,2018
May 09,2018
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Jamie and his amazing stepped in urgently after our first agent really let us down. Had our house sold within 10 days. Friendly, honest, service and very reassuring....
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May 09,2018
May 09,2018
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Our experience started with Josh, a really friendly and helpful salesman with a good nature and a humour to match. He took the time to make sure all our needs were met.
Josh then handed us over to Helen after our offer was accepted who ...
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May 05,2018
May 05,2018
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Great estate agent, found them very helpful and professional!
All the staff I spoke to were very friendly , if I move again I would definitely use them ....
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May 04,2018
May 04,2018
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The road to selling a property can be a rocky experience, Fortunately the staff at Smart Homes Shirley helped smooth that out at all stages of the process and were well worth staying with....
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good
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May 04,2018
May 04,2018
2
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Me and my partner are looking to buy our first home so we arranged a viewing couple days ago. When we arrived, the first thing the lady showing us the property said was that she has got another viewing to go to shortly so this ...
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May 03,2018
May 03,2018
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Helen kept us informed throughout the buying process. She took the time to ensure we knew what was happening in the other parts of the chain. If we sell in future, we'd seriously consider Smart Homes....
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May 03,2018
May 03,2018
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We were very impressed with both Louises that we dealt with for our purchase. Louise Lane fought hard to ensure that we got the property we were after as we were given a timescale to agree a sale on our property that we had to ...
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May 03,2018
May 03,2018
1
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I viewed a house through Smart Homes. Emma kindly arranged a viewing for me immediately. I popped to the office to talk to someone to make an offer. Again Emma saw me immediately and was happy to help.
My offer was accepted, and there after ...
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May 02,2018
May 02,2018
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Both Emma and Helen are a credit to Jamie at Smart Homes, both friendly and were always happy to deal with any queries I had and kept me informed regularly about the progress of our sale.
I would highly recommend the services of smart homes, ...
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Comment on agent fees
Great, really reasonable
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May 02,2018
May 02,2018
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Smart Homes managed my sale from start to finish exceptionally well. The team were regularly in contact to provide progress updates, feedback and even suggestions to help my property sell.
I found them very professional and always helpful, I would highly recommend them to others ...
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Comment on agent fees
Good, as per the markey average
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May 01,2018
May 01,2018
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Was really pleased with the service we received through the whole process. Even after the sale when a cheque was found and safely returned to us. Would definitely recommend and use again....
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Comment on agent fees
Fees were fair in comparison to others.
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May 01,2018
May 01,2018
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Helen Sizer went above our expectations of an agent. During this very stressful experience she kept us updated at all times....
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Good
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Apr 30,2018
Apr 30,2018
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Senka and Alan have both being very supportive and helpful through the full process of me and my family relocating in the UK.
They did a great job to help me to rent my dream house in Solihull, despite the difficulties associated to an international ...
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Apr 30,2018
Apr 30,2018
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this rental agency is very professional and with great attention to detail. I would have no hesitation in using them again in the near future...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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